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Rated 3.9 out of 5 by 27 reviewers.
Rated 4.0 out of 5.0 by Nice hotel, unfriendly welcome The hotel overall was nice, clean, well maintained. The issue I have is that when I arrived at the hotel around noon, the person at the first desk was quick to say "we have no rooms available, come back after 3pm" .. and that was about it. Really unfriendly about it .. He didn't even to bother to look up the reservation. I understand the hotel was booked up and that the rooms needed to be cleaned. But in past experience, the front desk would still allow you to check in, offer to hold your bags while you wait, etc. But per: http://www.ihg.com/priorityclub/hotels/us/en/global/offers/gold > Priority Check-inTM ensures your room and key are ready when you arrive When I made the reservation, I had indicated that I would be arriving around noon. Otherwise, the hotel experience was good, just the checkin was very odd. March 21, 2013
Rated 2.0 out of 5.0 by Fire Alarm When I travel I often experience a time change. After flying all day and going right to work I was looking forward to a good nights sleep. Much to my surprise I was woke up to a fire alarm at 11:30 PM which was a false alarm. What was discouraging is no one seemed to know what to do or did any of the staff care. It is as if they thought it was funny. Then it happened again around 1:00 AM. You would have thought an apology from the manager or owner to all of the guests would have happened however even when I asked the gentlemen at the desk if this happened often he laughed and said it had only happened one time before. March 21, 2013
Rated 5.0 out of 5.0 by Great stay Great stay March 9, 2013. Clean room that meet all our needs for the stay. March 16, 2013
Rated 1.0 out of 5.0 by Blaring Fire Alarm - for an Hour and Half While the facility is new and quite nice, our stay was anything but satisfactory. At 11:22 PM the fire alarm went off. We quickly got out of bed, threw on some clothes, and went out into the cold night. We waited outside about 20 minutes while the fire department came and cleared the hotel. After returning to our room and getting back in bed, the alarm went off again. We again got up, got clothes on and went outside (fire alarms are something that should not be ignored or presumed to be a false alarm). We did this 2 more times, but by 12:30, having evacuated 4 times, we began to ignore the fire alarm intermittently going off (though it made sleep quite impossible). The alarm continued going off until sometime after 1:00 AM. After getting breakfast in the hotel restaurant the next morning (and having to wait about 10 minutes for our bill), we were told that breakfast was free because of the previous night's fiasco. This was little recompense since I already had a certificate for a free breakfast (priority platnium member). When checking out, I made my unhappiness known to the front desk employee but I was told that they were authorized only to provide a free breakfast - nothing more. The breakfast was certtianly nothing special and the sevice was lousy. The front desk clerk when we checked in was friendly and efficient and the property was new and very nice. However, the ultimate purpose of the hotel room is to gett a good night's sleep while away from home. On this count, the Holiday Inn failed miserably and the free breakfast was quite inadequate as compensation for this unhappy traveler. March 13, 2013
Rated 4.0 out of 5.0 by Lousy bookkeeping Every time I check in I always complete and initial the guest registration paperwork. After staying 2 nights, I come in the third night and I was locked out of my room. Had to go back down stairs to front desk and was told my room cards had been de-activated because I did not complete guest registration form. This is not the first time this has happened. I wouldn't think they would treat their regular monthly customers that way since they don't have enough guests to even fill the front lot parking spaces. I left two messages for a manger to call me, but never heard from anyone. March 10, 2013
Rated 5.0 out of 5.0 by Exceeded Expectations on All Levels. A gem. A new property tucked away just off of I-10 W. A great location with easy access on and off I-10. One of few hotels where room size, finish, and fittings exceeded expectations on all levels. Extremely comfortable bed. Staff cannot get any friendlier or helpful. Really excellent value. Will be doing regular trips to San Antonio over the year. Checked out a lot of hotels in the city. Honestly, unless you plan on staying in one of the resorts and paying USD 300+ per night there is no better place to stay. Limitation is limited hours of restaurant and room service, but with host of restaurants and supermarkets in the immediate vicinity not a major issue. Has a decent gym and self service laundry on site. Also a pool and jacuzzi though overlooking parking lot. Ample parking space. February 28, 2013
Rated 5.0 out of 5.0 by Best Holiday Inn I've ever stayed in My wife and I loved this hotel. It is in a somewhat peculiar location, nestled behind a Walmart & Sam's Club. But it has great access and plenty of restaurants nearby. This is a newer hotel; the staff said that they opened in Spring 2012. It showed; our basic King room was just beautiful, and had a very unique layout. Upon entering there is a small living area with TV, sectional sofa, coffee table, as well as a desk/work area. Towards the back is a separate bedroom area with TV, which is separated from the living area by a kitchette with fridge/microwave and the well-equipped bathroom. I've seen other hotels try to pull this off and it looks/feels very cramped. The designers did an outstanding job of maximizing space without causing claustrophobia. Unfortunately we had to run out in the morning and did not have the opportunity to have breakfast at the hotel, so we cannot comment on the food or dining experience. Staff was typical "Texas-friendly". The only services I used other than the room itself was to go down to the shop and get some bottled water. It was quick and easy, the staff just added to the room (at what I considered to be a very reasonable price, $1 each; other chains charge $2 or more). In short, my experience at this hotel only served to validate my prior recent decision to switch from another chain I've been using for business travel and go exclusively with Holiday Inn. I have enjoyed a consistently good experience at several Holiday Inn Express hotels recently, and our experience at this hotel was particularly outstanding. We would absolutely recommend this hotel, and will stay here again ourselves the next time we visit San Antonio. February 14, 2013
Rated 5.0 out of 5.0 by Excellent New Hotel We have had the pleasure to stay at this hotel multiple times over the past few months. Each time, the staff is always great, and the rooms are immaculate! Thanks for doing such a great job! January 17, 2013
Rated 5.0 out of 5.0 by San Antonio Trip Great Place and Awesome Staff! Beds were very comfortable and relaxing! Will stay here every time I come to San Antonio! January 16, 2013
Rated 4.0 out of 5.0 by Quality Facility , service and great Location I enjoyed my stay in Holiday inn San Antonio. The highlights for me are the excellent room with quality beddings and Gym. Proximity to UTSA, and shopping facilities was a plus for me. Internet services need to be improved as it fails intermittently. January 14, 2013
Rated 5.0 out of 5.0 by One of my favorite Holiday Inns I travel 40 weeks a year and stay mostly at Holiday Inns (I am a Platinum Club member). This is a very nice hotel with great service & amenities. It is in a quiet location yet surrounded by many restaurants & shops so great for business and pleasure. Highly recommend. December 29, 2012
Rated 5.0 out of 5.0 by Great hotel What a nice facility! Very attractive, clean and comfortable. Would definitely stay here again. December 17, 2012
Rated 2.0 out of 5.0 by Don't forget to Clean under the Bed I love Holiday Inns always staying at one, maybe because its has great service, decently priced rooms, and just enough to get by (fitness room, pool, sauna (some)) But I did not expect to find hair from a previous guest of my room, nor did I expect housekeepers to sweep trash, into not so hidden corners. I am really disappointed with the cleanliness of the room I stayed in. Even with a high score in Quality of Service, Amenities, Rates, etc. I would have to rate my overall stay as an "F" because the most important part (room cleanliness) was so poor that it was impossible to feel comfortable, and relax. December 11, 2012
Rated 5.0 out of 5.0 by Holiday Inn and Suites Beds were great but the rooms were too small for a group of 4 people in a double bed room. November 19, 2012
Rated 5.0 out of 5.0 by Wonderful as always! LOVE this property! The staff always friendly, the rooms ultra clean, the bartenders outstanding!! They even dug up some celery for my drink when I requested some. The workout room always...works! What really makes this place so special....location and PRICE! Great value for the area...down the road 1/3 more for rooms at overpriced stuffy hotels...while this one is CLASSY! Thanks Holiday Inn...as always you're the best! November 18, 2012
Rated 5.0 out of 5.0 by GREAT HOTEL!!!!!!!!!!! A+ SERVICE SEEMED LIKE A BRAND NEW HOTEL! VERY NICE LOCATION, WALMART AND SAMS CLUB IN BACK YARD, ALONG WITH NUMEROUS RESTAURANTS WITHIN WALKING DISTANCE. VERY NICE ROOM - EVERYTHING WAS GREAT - EVEN STAFF!!!! HIGHLY RECOMMEND THIS HOTEL! VERY QUIET PLACE TO COME AND RELAX!!! WILL DEFIANTLY STAY ANOTHER TIME WHEN IN SAN ANTONIO! November 16, 2012
Rated 4.0 out of 5.0 by Nice location Nice Hotel, brand new, good location. Cantera area. October 22, 2012
Rated 5.0 out of 5.0 by HolidayInnRegular I really like the new room arrangement, large and roomy. Very comfortable and quiet. October 20, 2012
Rated 5.0 out of 5.0 by Comfortable stay with hospitality Hotel staff is kind and we had a very pleasant stay. It's newly constructed and room is very clean. it's hard to find hotel location because GPS dones't have exact address of the hotel. October 5, 2012
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