Rated 4.1 out of 5 by 148
Rated 5.0 out of 5.0 by Fortylbs very unexpected
This must be one of the newer hotels in the San Antonio area, and it shows not only with the hotel itself but with the staff. We checked in on the 4th of July which in itself should have been hectic, but the staff was more than up to the tasks. From asking if we needed a different room to actually suggesting places that are of interest in the area to vislt. I was most impressed how the whole staff handled the holiday weekend, especially the food and beverage personnel. We ate breakfast the whole weekend at the hotel for which we bought the vouchers with our room reservation(i highly recommend that). Each day the same three people, lead by Eva, were more than courteous and kept the area nice and inviting, especially the food serving areas which could have gotten pretty bad with all the kids serving themselves. Overall I would highly recommend this visit on the attitudes of the employees of this hotel alone.
July 9, 2014
Rated 2.0 out of 5.0 by TravellerJoe Poor Customer service
The staff simply do not understand the essence of the hospitality industry. They seem poorly trained and not motivated. I was locked out of my room and told I have been checked out, they later claimed it was an error. they also did not clean and make the beds, it was ridiculous getting them to fix this as they claimed the housekeepers had left for the day.
July 8, 2014
Rated 5.0 out of 5.0 by CKD1729 Thumbs up hotel, thumbs down restaurant
Nice, newer hotel. All places were nicely decorated. Pool and hot tub nice, but surprisingly the tile was falling off in pool. Weird for a newer place. The only problem we encountered was when we tried to eat breakfast in the restaurant. Our food came out cold, along with the coffee. My daughter's waffle did not come out for an hour, by this time the rest of us were done. Others in the restaurant received waffles before us. This was the worst service we have ever received! The waitress gave us a discount and coupon for 2 free breakfast. Even though there were 4 in our party, we would not go back- for any reason. This soured our day and our experience at this hotel.
July 5, 2014
Rated 2.0 out of 5.0 by mom411 smiling faces
so much competion out there we need to remember, customer satisfaction should be uphold
July 2, 2014
Rated 2.0 out of 5.0 by James17 Bad Check In
Your customer service is terrible. Your website specifically says check in is at 3 pm. Well I was there before 3pm and was not able to check in until 4pm. When i was waiting in the lobby they said they would call me when my room was ready. When i went to ask if my room was ready at around 4pm i noticed a key sitting at the counter. I dont know how long it had been sitting there but all of a sudden it was strange that they finally said the room was ready. How rude. I paid good money to stay here and I am treated like that. Really? You should be catering to me. I asked for consideration of a late check out and was told NO. I feel at least if not a late check out a discounted bill but got neither. Plus I have sent 2 emails directly to yor hotel after this incident and still have not received a response but yet you sent this survey. How dare you. The room was ok but the shower kept backing up with water. What are you going to offer me to rectify your mistake?
June 26, 2014
Rated 4.0 out of 5.0 by Mm2014 Good hotel, poor staff
The hotel was nice and very updated. The room was clean and comfortable. My only complaint was the check in staff. She seemed more interested in finishing her cigarette than checking us in. She was very abrupt with answers to questions I had, which I am not used to with IHG properties.
June 26, 2014
Rated 4.0 out of 5.0 by gest1701 Excellent bed
Excellent bed in large room, location close to business location I had to be, but no facilities around the hotel
June 20, 2014
Rated 4.0 out of 5.0 by GAMFamily Comfortable Beds - close to Fiesta Texas
Overall good experience. Close to Fiesta Texas and Restaurants. Only disappointment we thought it came with free breakfast.
June 20, 2014
Rated 5.0 out of 5.0 by KMart39 Very new and clean
The hotel is new so everything is clean and looks really nice. The rooms are modern looking and nice. The area the hotel is in is also a plus. It's in a very convenient location that is close to lots of restaurants and shops. The only downside was the breakfast. There wasn't a lot of variety. However, the breakfast attendants were friendly and helpful.
June 18, 2014
Rated 5.0 out of 5.0 by HLNJR Great location for an excellent rate
My stay at the Holiday Inn in San Antonio Texas was excellent. The room was exceptionally clean and comfortable. The staff was attentive to all of my needs. Check in and Check out was smooth and easy. I wish every hotel stay was this nice. When I travel to San Antonio in the future I will use this location again.
June 18, 2014
Rated 5.0 out of 5.0 by calvini13 Clean, Comfortable Hotel with Internet issues
First the negatives:
The beds are a little hard.
groundwork being done on a Saturday in the early morning was kind of annoying.
The internet connection was very weak in my room and often times my phone just dropped it because it was slower than my Phone plan.
Besides those things, the hotel is in a very good location, near six flags, sea world, and not too far from downtown. My main reason was to visit a friend and the hotel was just 3 miles from that too. The hotel is very clean and comfortable. I will definitely be staying here again the next few times I visit San Antonio this summer, I just hope the internet issues are resolved.
June 11, 2014
Rated 5.0 out of 5.0 by Rayihg Super clean room and roomy plus awesome service
I am very glad i stayed in this hotel , i feel at my own home. Desk clerks are the best. Bar tender great person and breakfast is great.
June 10, 2014
Rated 5.0 out of 5.0 by deeedee 1 of a kind quiet
I work nights and sleep days. Staff were very considerate of my sleep schedule.
June 9, 2014
Rated 5.0 out of 5.0 by Dive2277 Great Place to stay and a great location
Great place to stay, great service!!!
The only thing is the water is too soft!!! Management says they are working on it... I hope so, because I will not stay there again until they do...
May 19, 2014
Rated 4.0 out of 5.0 Shower
You need to improve your shower faucets they don't provide the amount of water needed
May 19, 2014
Rated 5.0 out of 5.0 by Librado Excellent service
Overall excellent! Front desk very helpful with a smile! Bartender very helpful and always had a smile!
May 13, 2014
Rated 5.0 out of 5.0 by TOMMY37 GREAT SERVICE
VERY CLEAN WITH GREAT SERVICE, GREAT BAR WITH A CLEAN SWIMMING POOL
May 5, 2014
Rated 2.0 out of 5.0 by leachim22 Remodeled hotel. Bad maid service
Two of three nights when we returned to the hotel we discovered that no towels,bathmat or soap had been left by the maid. We shouldn't have to get our own. This was not a camping trip.
May 3, 2014
Rated 5.0 out of 5.0 by Natzundpeter Ruhiges Hotel in Stadtrandlage, komfortables Betten
Sehr gepflegt und im modernen Design gestaltete Lobby. Die Zimmer hatten den üblichen Holiday Inn -Standard mit mehreren Kissen zur Auswahl und Super Betten mit exzellentem Liegekomfort. Das Mobilar ist immer noch wie neu, obwohl das Hotel bereits zwei Jahre alt ist.
Einzig beim Check-In zeigte sich das Hotelpersonal unprofessionell, eine Frühstück konnten wir nicht separat dazubuchen.
Schade, dies hat meinen Gesamteindruck leider ein bisschen negativ gestimmt.
Sonst allerdings ist das Hotel sehr empfehlenswert da es in ruhiger Lage im Universitätsviertel liegt.
April 28, 2014
Rated 4.0 out of 5.0 by Tattoo northwest san antonio
very clean hotel. quick check-in, rooms were clean and neat. temperature control was good and room was quiet and dark. Hotel was very busy during stay and room was still quiet enough to relax.
April 16, 2014
Rated 4.0 out of 5.0 by Billreview Wonderful hotel with 1 exception
I greatly enjoyed my stay at this property. It is in a great location, convenient to major freeways, but far enough away where you don't get all of the road noise. I was told the property is about 3 years old and it is very well maintained. I got upgraded to one of the corner rooms. The room was excellent, both spacious and comfortable. My only issue at this property was very poor internet service in my room. The wifi signal was almost non-existent. They need to get some signal boosters or some kind of upgrade. Internet is essential for my business needs. I had to use the hotspot on my phone.
April 14, 2014
Rated 5.0 out of 5.0 by rgarza8234 Great location and quiet.
Considering it is on the highway it was very quiet.
April 10, 2014
Rated 5.0 out of 5.0 by runs Excellent
I have not stayed at a holiday inn for some years and was very surprised at how nice this hotel is. Very friendly staff , very clean and nice rooms.
April 9, 2014
Rated 5.0 out of 5.0 by GreatStay12 Excellent Service and Great Rooms
Strongly recommend this hotel! The hotel had excellent customer service! The Staff was extremely friendly and went above and beyond to make you feel comfortable. The rooms were clean and comfortable and we had the ability to change the temperature as needed. The Breakfast was excellent and the bar area was great. Very Clean hotel!
April 3, 2014
Rated 5.0 out of 5.0 by Abhi90 One of the best Holiday Inn I have stayed in
The Staff at this hotel were wonderful. The room service was always on time and the bathroom and hotel in general was super clean. Having food allergies, the staff catered to that nicely and I would recommend this hotel for anyone travelling to San antonio
March 31, 2014
Rated 4.0 out of 5.0 by notuniqueenough Business Trip
I occasionally stay overnight in hotels. Usually there are cosmetic and wear problems in the rooms and especially the bathroom. This room and bathroom were almost perfect.
March 28, 2014
Rated 2.0 out of 5.0 by Frequent traveler 001 Mediocre, at best.
LOUD is all I can say about this hotel. Not the guests so much as the doors SLAMMING at all hours of the day and night.
March 27, 2014
Rated 5.0 out of 5.0 by ndeavila13 Excelente servicio
Estuve por motivos de placer con mi familia y todos quedamos satisfechos con la ubicacion y el servicio. Instalaciones limpias, lugar muy tranquilo y de facil acceso a los principales centros turisticos. Sin duda volveria a hospedarme en el mismo lugar
March 27, 2014
Rated 5.0 out of 5.0 by MrWorldWideglz Great Hotel anfd Great Location
Very Clean and helpful staff. Great location near RIM, Fiesta Texas and Palladium.
March 24, 2014
Rated 5.0 out of 5.0 by RDSNIAH Excellent Choice in NW San Antonio
This is a great choice for lodging in San Antonio. The rooms are great, bath has soft water, onsite restaurant and bar.
March 23, 2014