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Rated 4.1 out of 5 by 138 reviewers.
Rated 5.0 out of 5.0 by Clean, Comfortable Hotel with Internet issues First the negatives: The beds are a little hard. groundwork being done on a Saturday in the early morning was kind of annoying. The internet connection was very weak in my room and often times my phone just dropped it because it was slower than my Phone plan. Besides those things, the hotel is in a very good location, near six flags, sea world, and not too far from downtown. My main reason was to visit a friend and the hotel was just 3 miles from that too. The hotel is very clean and comfortable. I will definitely be staying here again the next few times I visit San Antonio this summer, I just hope the internet issues are resolved. June 11, 2014
Rated 5.0 out of 5.0 by Super clean room and roomy plus awesome service I am very glad i stayed in this hotel , i feel at my own home. Desk clerks are the best. Bar tender great person and breakfast is great. June 10, 2014
Rated 5.0 out of 5.0 by quiet I work nights and sleep days. Staff were very considerate of my sleep schedule. June 9, 2014
Rated 5.0 out of 5.0 by Great Place to stay and a great location Great place to stay, great service!!! The only thing is the water is too soft!!! Management says they are working on it... I hope so, because I will not stay there again until they do... May 19, 2014
Rated 4.0 out of 5.0 Shower You need to improve your shower faucets they don't provide the amount of water needed May 19, 2014
Rated 5.0 out of 5.0 by Excellent service Overall excellent! Front desk very helpful with a smile! Bartender very helpful and always had a smile! May 13, 2014
Rated 5.0 out of 5.0 by GREAT SERVICE VERY CLEAN WITH GREAT SERVICE, GREAT BAR WITH A CLEAN SWIMMING POOL May 5, 2014
Rated 2.0 out of 5.0 by Remodeled hotel. Bad maid service Two of three nights when we returned to the hotel we discovered that no towels,bathmat or soap had been left by the maid. We shouldn't have to get our own. This was not a camping trip. May 3, 2014
Rated 5.0 out of 5.0 by Ruhiges Hotel in Stadtrandlage, komfortables Betten Sehr gepflegt und im modernen Design gestaltete Lobby. Die Zimmer hatten den üblichen Holiday Inn -Standard mit mehreren Kissen zur Auswahl und Super Betten mit exzellentem Liegekomfort. Das Mobilar ist immer noch wie neu, obwohl das Hotel bereits zwei Jahre alt ist. Einzig beim Check-In zeigte sich das Hotelpersonal unprofessionell, eine Frühstück konnten wir nicht separat dazubuchen. Schade, dies hat meinen Gesamteindruck leider ein bisschen negativ gestimmt. Sonst allerdings ist das Hotel sehr empfehlenswert da es in ruhiger Lage im Universitätsviertel liegt. April 28, 2014
Rated 4.0 out of 5.0 by northwest san antonio very clean hotel. quick check-in, rooms were clean and neat. temperature control was good and room was quiet and dark. Hotel was very busy during stay and room was still quiet enough to relax. April 16, 2014
Rated 4.0 out of 5.0 by Wonderful hotel with 1 exception I greatly enjoyed my stay at this property. It is in a great location, convenient to major freeways, but far enough away where you don't get all of the road noise. I was told the property is about 3 years old and it is very well maintained. I got upgraded to one of the corner rooms. The room was excellent, both spacious and comfortable. My only issue at this property was very poor internet service in my room. The wifi signal was almost non-existent. They need to get some signal boosters or some kind of upgrade. Internet is essential for my business needs. I had to use the hotspot on my phone. April 14, 2014
Rated 5.0 out of 5.0 by Great location and quiet. Considering it is on the highway it was very quiet. April 10, 2014
Rated 5.0 out of 5.0 by Excellent I have not stayed at a holiday inn for some years and was very surprised at how nice this hotel is. Very friendly staff , very clean and nice rooms. April 9, 2014
Rated 5.0 out of 5.0 by Excellent Service and Great Rooms Strongly recommend this hotel! The hotel had excellent customer service! The Staff was extremely friendly and went above and beyond to make you feel comfortable. The rooms were clean and comfortable and we had the ability to change the temperature as needed. The Breakfast was excellent and the bar area was great. Very Clean hotel! April 3, 2014
Rated 5.0 out of 5.0 by One of the best Holiday Inn I have stayed in The Staff at this hotel were wonderful. The room service was always on time and the bathroom and hotel in general was super clean. Having food allergies, the staff catered to that nicely and I would recommend this hotel for anyone travelling to San antonio March 31, 2014
Rated 4.0 out of 5.0 by Business Trip I occasionally stay overnight in hotels. Usually there are cosmetic and wear problems in the rooms and especially the bathroom. This room and bathroom were almost perfect. March 28, 2014
Rated 2.0 out of 5.0 by Mediocre, at best. LOUD is all I can say about this hotel. Not the guests so much as the doors SLAMMING at all hours of the day and night. March 27, 2014
Rated 5.0 out of 5.0 by Excelente servicio Estuve por motivos de placer con mi familia y todos quedamos satisfechos con la ubicacion y el servicio. Instalaciones limpias, lugar muy tranquilo y de facil acceso a los principales centros turisticos. Sin duda volveria a hospedarme en el mismo lugar March 27, 2014
Rated 5.0 out of 5.0 by Great Hotel anfd Great Location Very Clean and helpful staff. Great location near RIM, Fiesta Texas and Palladium. March 24, 2014
Rated 5.0 out of 5.0 by Excellent Choice in NW San Antonio This is a great choice for lodging in San Antonio. The rooms are great, bath has soft water, onsite restaurant and bar. March 23, 2014
Rated 5.0 out of 5.0 by Near Fiesta Texas and Comfortable Stay The bedroom was adequately fixed and comfortable. It's a great location if you're wanting to visit the recreational areas nearby. I would recommend to anyone looking to stay in San Antonio in an accommodating hotel. Your getting your buck definitely. March 19, 2014
Rated 4.0 out of 5.0 by Pleasantly surprised I was pleasantly surprised after a few false starts at a couple of HI's. Roomy/clean suites. Excellent pillows and comfortable sleeping arrangements. Breakfast buffet too high. Menu items excellent and priced well. March 17, 2014
Rated 5.0 out of 5.0 by My Hotel Choice for SAN This is the second time I have stayed at this hotel. As a Platinum member I was upgraded on my first stay and the room design was fantastic. The second stay I was in a regular room, and it was of course smaller but very nice as well. The little extras in borh rooms such as reading lights at the bed, ambient lighting above the headboard, great lighting in bathroom, soft water in the shower. I also enjoy having the restaurant and bar off the lobby. The only complaint I have is that I checked in early and added by mom to the room so she would be able to get the key and go to the room until I got there from work. Well after ensuring that all she had to do was show her ID and they would give her the key. The front desk clerk gave her a hassle and they had to call me to authorize her to get a key. This was a waste of my time and unnecessary since I already had checked in and added her to the room.. so better training of the front desk is recommended. March 12, 2014
Rated 1.0 out of 5.0 by Bad quality We. Have stayed at this location a few times because it was new and my husband is on cemo drugs and needs things to be clean as your stay extends the quality goes down this was the 2 time our reservation was messed up the person at the desk said we never had one and when we showed the number they accused it being through a 3rd party after the first night they start declining on cleaning the room housekeeping comes and ask 3or 4 times a day do u want your room cleaned and then only pulls covers up on bed try and up rate as we stay try and get breakfast wish I would have taken photos March 7, 2014
Rated 5.0 out of 5.0 by Beautiful, comfortable, excellent! We travel for debate tournaments but were here for a wedding. My family calls me a hotel snob...I will look for a Holiday Inn Suites every time now! March 5, 2014
Rated 4.0 out of 5.0 by Great Staff Clean Hotel Stayed here several times and always happy with the service and room. Hot tub always clean and hot!!! Booked through third party, tried to book direct for the same price and was connected to central reservations with no help. Would rather give you the money direct. Wish management could take care of a repeat customer directly. I am a Priority Member, but that does not seem to matter at this property. February 23, 2014
Rated 5.0 out of 5.0 by Best Hotel One of the best hotels I have stayed in. I would easily stay here again. Staff and property are top shelf. February 19, 2014
Rated 1.0 out of 5.0 by Hard bed and expensive breakfast I am usually a big fan of Holiday Inn. I did not enjoy my stay here. The beds were very hard, and there is some type of ambiant light behind the headboards that I couldn't find a switch to turn off. So, I had to sleep in a lit room on a hard bed. The breakfast was standard and had a good selection, but I had to pay $12 for my son to eat breakfast. I guess only one guest per room gets breakfast included with their room. I also overheard the wait staff explain to someone that there is no free coffee to take back to the room even if they bring their own cup. Over all the facilities and people are nice and clean. It is just not a comfortable place to stay. February 19, 2014
Rated 2.0 out of 5.0 by complimentary breakfast we usaully get free breakfast when we stay in san antonio at the northwest holiday . Our daughter goes to UTSA in San Antonio. So we had decided to make that our hotel when ever we would go see her. BUT this time Arron the clerk told very cold and impersonaaly that we didnt pay enough to get the free breakfast. I even said how much more do i have to pay ,but he didnt want to work with in any way . COLD and UNCARING IMPERSONAL. So needless so say we will be looking for a different hotel near UTSA , I told himwe were Priority Club Members February 15, 2014
Rated 1.0 out of 5.0 by Bad Experience, Beautiful Property! I want to start by saying this was a beautiful, new, well designed property. Unfortunately the the restaurant needs much help. During dinner i tried to order a soup, but they were all out. I asked for Chicken strips but they were all out. Dessert, was also sold out. I spoke with a manager and assured me it was a fluke and that they are usually in stock, and he greatly apologized and asked me to give them another try. The next morning I decided to order off the menu, but when my breakfast arrived the potatoes were swimming in a pool of grease and the omlet was not what I had asked for. At this point I was also fustrated because they do not carry grapefruit juice which is standard in any hotel. I was told they only carry apple, and OJ. I sent the food back and decided on fast food drive through. The soda vending machine on my floor was out of stock on several options as well. When i got home I realized i had left a dress shirt on the bed. After waiting several days and leaving several messages I finally got to speak to a manager who said they did not find my shirt. I will not be returning, regardless of how nice this property is. February 12, 2014
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