Rated 4.0 out of 5 by 189
Rated 5.0 out of 5.0 by LOLITA25 comfortable clean; room
the service was great; the shuttle man was just superb and
the guest services all were nice people
thanks so much
would like to come back
August 25, 2013
Rated 4.0 out of 5.0 by billmia good
a little too pricy for a holiday inn , check in should start earlier.
August 24, 2013
Rated 5.0 out of 5.0 by lcmprince71 Great location, room, and service.
I attended the AFC half maration and the location of the hotel was perfect. The room was located near the pool which was great because I was able to access the pool/jacuzzi quickly. The bed was comfortable. No problems sleeping. The customer service was excellent. The staff greeted me while check in and the process for check out was quick. Definitely would stay here again.
August 23, 2013
Rated 3.0 out of 5.0 by AnnaMarie23 Room Requested Not Available
My overall stay at this hotel was good but the room that I requested (poolside with two queen beds) was not available when I checked in at 5:00 PM. The staff did not bring it up but I did once I realized I did not get the room I requested. The staff offered me a room with one bed which was not acceptable as I was traveling with my daughter. The staff told me I was "upgraded" to a newer room because they were sold out for the night. The new room was nice but the view was horrible...of the roof and the road. I really wanted a room with a deck and on the poolside so I can sit outside and relax. When I called the front desk to speak to the supervisor at the time, I told him I was not happy with what happened and since the promise listed in the bathroom states - "if you are not satisfied, we will make it right or you won't have to pay for that part of your stay" - I wanted that part of my stay for free. He told me he could give me a discount. I accepted that but was still not happy that I got moved to a different room and had to make an issue about it before the staff did anything to try and fix it.
August 22, 2013
Rated 4.0 out of 5.0 by Carrieokie Great location and vacation
The hotel was nice. The only problem that we had was that the tub/shower did not drain very well. Did inform the staff of this issue. It was not fixed during our stay.
August 22, 2013
Rated 5.0 out of 5.0 by Skyblu Comfort at a good price
Room with balcony and view of water and pool. Staff friendly and helpful. Quiet and comfortable.
August 22, 2013
Rated 5.0 out of 5.0 by Davidwino Gracious, Spacious, unostentacious
As always, service was impeccable & friendly; room was commodious & well-appointed. The NEW building - just opened - is Magnificent, could easily be a stand-alone 4+ star hotel. Daily breakfast at Cafe Loma was, as usual, fantastic. Location is perfect for access to downtown, beaches, Balboa Park, et al. Thoroughly enjoyed our (week-long) stay.
August 21, 2013
Rated 3.0 out of 5.0 by Maherbukhari Very congested sea world room
The sea world room did not meet my expectation specially from space perspective and quality of furniture compared to similar one in Holiday inn Orlando buena vests resort which was much better.
August 21, 2013
Rated 4.0 out of 5.0 by udukeshere Changed a lot
When I checked in I didn’t even get thanked for being a Gold club member, just a generic acknowledgement that they had my priority club number on file. They have done away with the Gold/Platinum lounge area which was nice, no more drink tickets for the bar, no more discount tickets for the bayside restaurant for breakfast. I’ve always liked it here & will probably continue to stay here but for the price it’s a bummer to see what few perks there where go away
August 20, 2013
Rated 2.0 out of 5.0 by Lovlylady22 Deceiving online photos
There is a completely separate property they put people in when they're sold out of rooms in the main building. It reminds me of an old hotel that's been renovated- w/ the room doors that open to outdoor walk ways and stairwells. I prefer an indoor hallway to my room- that's a guest only entrance facility, when I'm in a new city w/ my children. Then the FREE breakfast is in the main building, I assume, we weren't really informed and the map they gave us didnt say.The Point Loma Cafe is right w/in walking distance, but it isn't cheap, and not a good quality for the price. But thankful it was there. PARKING was a nightmare. Had to park a block away in the evening, but could move closer in the day when other guests would leave. One of our beds smelled of URINE. Poor baby, my youngest was blamed for the smell at first. THANKFUL for a room, but expected more for our loyalty. And certainly expected to bunk in the main building. Hotel staff did carry our luggage up to our room for us though, and gave us the tip about parking closer in the morning hours.
August 18, 2013
Rated 4.0 out of 5.0 by SmithFamily6 Family Hotel
We arrived on an early flight and were not able to check in until 4pm (which I thought was on the late side). Staff did try to get us in at 2, but it didn't work out. We were able to have our luggage held free of charge and used the pool while we waited. The check in process at 4 was extremely crazy. Numerous people and only 2 staff personnel to help. After being without luggage for a good part of the day, we had a long wait ahead of us to get our luggage. My husband ended up convincing someone to allow him to gather it all up and haul it to our room.
The room was spacious and clean. Very please with that. Also quiet at night. Pool was perfect as well. We did not use the mini-golf or bikes.
Restaurant had excellent service and food. A bonus for this hotel is it's location close to many excellent restaurants: Pizza Nova, Jimmy's, and Miguel's just to name a few. Starbucks and a Sports Bar/Restaurant were also nearby.
We enjoyed walking along the marina and felt very safe. Took runs in the morning.
We did not use the public transit or taxis because of previous reviews (expensive, slow, and the bus stopped at 7:30?) We rented a car, which was a great decision as the Zoo, Beaches, Petco Park, Lamplight Area, or USS Midway were not within walking distance. All were an easy 10-20 minute drive away. Hotel offered a complimentary ride to and from the airport. The van arrived in a timely manner and left right on schedule.
I'd recommend this Holiday Inn as a perfect place to stay in San Diego!
August 16, 2013
Rated 5.0 out of 5.0 by SWmom Wonderful Stay
We enjoyed everything about this hotel, the location, the breakfast, the cleanliness and comfort, highly recommended.
August 15, 2013
Rated 5.0 out of 5.0 by Jaybird1922 Accommodating Staff and Amazing Facilities
I booked this room last minute off the IHG iphone app. Not being able to select exactly what room I wanted the front desk staff was able to help me upgrade my room to one in the brand new building on this property for the same rate. The rooms are are brand new and very clean and comfortable. Great views as well if you're able to get on the harbor side. This stay just reinforces why I choose to be and IHG member over other brand rewards!
August 12, 2013
Rated 5.0 out of 5.0 by BoatMisser Fantastic Update
The hotel and restaurant staff were just as courteous, friendly, and helpful as ever, even though they were extremely busy. I loved the new building and the new rooms with the huge windows. Thanks for a restful experience.
August 11, 2013
Rated 1.0 out of 5.0 by Bigreds1963ss Dirty room. Filthy floor. Clogged drains. Nasty room service.
Not a good experience. I emailed the sales and marketing lady but to no response. Room was disgustingly filthy. The sink and tub never drained properly. Bed was lumpy. The free breakfast was horrid. Don't recommend this place to anyone. Zero stars
August 9, 2013
Rated 2.0 out of 5.0 by blahdiblahblah Seen staff bad...unseen staff good
The people at the front desk were only accommodating and pleasant after a fuss was created. One of the front desk women, was extremely rude and unpleasant. We had arranged rooms months in advance and instead of being understanding of our needs, since we are paying for a service here, she was argumentative with a tone that implied we were stupid for not understanding what she was saying. We understood, we just didn't like our options. We also understood she doesn't call the shots on how things are run, but that does not mean she has to be rude. So based on the rudeness, the snappy talk and the eye rolling i'd say go some where else if you don't want to deal with someone who is extremely unhappy and projects her negativity on everyone else.
The staff that was not suppose to be seen, the cleaning crew/ maids/ gift shop people were all super nice, extremely helpful, and pleasant. too bad the one lady ruined my opinion of the hotel because I had to deal with her. I gave an extra point on staff for these people.
August 9, 2013
Rated 5.0 out of 5.0 by NOLAproud Great Service
The new part of the hotel is beautiful. Loved the pool and bar area. All staff members that we encountered were very friendly and helpful. This included the front desk, pool side bar, restaurant staff, and cleaning crew.
August 5, 2013
Rated 5.0 out of 5.0 by ranaway mini vaca
we had the best time except for the navy base right across the street, which we didn't know about.. but would still stay there
August 2, 2013
Rated 3.0 out of 5.0 by Medhat First night experience was bad
I reserved a suit with ocean view for me, my wife and my daughter. We have the suit #3101. The bed room has a concrete tunnel with some kind of pumps that was producing a terrible noise constantly. I though it is the AC pump and we turned off but the noise still on. We called the reception and informed the lady but she claimed that no other rooms available "even regular room". I was planning to leave but it was too late to find another hotel. We have to stay the night with minimal sleep. The second night they gave us a regular room in the new building and this was very comfortable room. They gave us a discount on the first night but honestly it is not worthy because the main idea to rest was not available.
July 31, 2013
Rated 4.0 out of 5.0 by MD443 Nice family hotel
The hotel staff were very helpful. This is a great place to stay for families with small children. There are several nice restaurants within walking distance.
July 31, 2013
Rated 5.0 out of 5.0 by MitzyMoo Perfect hotel for a trip to San Diego
This holiday inn just opened a new tower and our room in it was very comfortable. It had a refrigerator and a microwave as well as the usual furniture. Plus. The window opened a few inches so you can enjoy the fresh air. Ib-room internet is free, as is parking. The restaurant is actually pretty good and there are good free appetzers in the bar in the early evening. Add in a small mini-golf course, a pool and easy access to all the attrsctions in the area, plus reasonable prices and you have all you need.
And the staff were all just great. Kind, courteous and helpful. We will definitely come bsck here.
July 31, 2013
Rated 3.0 out of 5.0 by pancake1 room was spacious
We enjoyed our stay and the amenities during our stay. Although we were there during the move we had a nice stay. What I believe needs improvement is the parking. We were given a parking pass that was to be put in our window while we were parked on the premises. This was fine until vehicles starting showing up without them and when we ended up parking up front by the new front desk and had to walk around to the older building it was inconvenient. When we asked the employee riding the golf cart why half the cars did not have the parking passes he informed us that when guests invite additional people to stay with them there is no way they can monitor who has reservations or not just because they dont have a pass. Hmmm we thought that was strange. Something to work on but our overall stay was pleasant.
July 30, 2013
Rated 4.0 out of 5.0 by Syl52 Clean rooms, comfortable beds & pillows
Nice, clean, good price. We would definitely stay here again. Conveniently located to beaches, downtown & airport . An abundance of restaurants within walking distance. Friendly & helpful staff.
July 27, 2013
Rated 1.0 out of 5.0 by Triplethreat Family vacation nearly ruined due to terrible hotel experience (no kidding)
Way too many problems to list. Please publish this feedback. I am a platinum club member and consumers need to know to beware when booking this hotel. There seems to be a resource problem both at the front desk and within housekeeping. Overpriced and underserved pretty much sums it up.
July 24, 2013
Rated 4.0 out of 5.0 by trainersteven Great Place (Especially if you get in New Building)
They did an Amazing Job at the NEW Building, the rooms are large, clean, and very well put together, parking was easy, even during some minor construction phases still being completed. I do have a few minor complaints, NO Coffee in lobby you have to go to the restaurant next door where they charge you, no paper delivered to your room in morning, I stayed the week when Comic Con was in so the hallways were loud along with the rooms next door, I contacted the front desk about all the noise the young guy working seemed to blow it off as it being busy and not really anything he could do but would contact security to have them walk the floor, nothing was done, only real complaint. The food next door was good, the view of the harbor next door amazing, but you also heard some street noise in return, you can walk to several places, hotel easy to get in and out and very short distance to airport.
July 23, 2013
Rated 5.0 out of 5.0 by Heather8401 Great Location and Affordable Family Hotel
I was so happy I chose Holiday Inn Bayside for our family trip this year. The price per night was in budget (for Summertime in San Diego) and it was close to everywhere we needed to be for our family reunion and wedding we attended. Plus close to many San Diego attractions. Not to mention a short 5 minute drive from the airport.
The hotel was clean, the staff was friendly and the kids loved the swimming pool right outside our patio. They were also happy to have cereal in the morning (sometimes its the simple things).
We would definitely stay here again!
July 22, 2013
Rated 5.0 out of 5.0 by alicet Fabulous
The Holiday Inn San Diego Bayside is a beautiful, inviting, and comfortable hotel. It is not located in the heart of San Diego but it is only minutes away from everything! Point Loma Cafe (On Site Restaurant) is delicious and I would recommend this hotel to anyone.
July 18, 2013
Rated 5.0 out of 5.0 by lindammmaree great place
had a great time. handy to everything. room excellent plenty of room in suites.
July 12, 2013
Rated 1.0 out of 5.0 by mmth11053 4th of July
This will be my third attempt at leaving a review. Each time I have to resubmit the rating goes down as I remember more details of this stay. The hotel should be named the "Holiday Inn San Diego Airport" because thats where it is, at the airport.
First, absolutley no recognition of Priority Club membership or status at check in or at any time during interactions with the staff.
The pre paid reservation was for a "Bay View" room. At check in I was initially assigned a parking lot view room. After having to go to the Priority web site to prove that I reserved a "Bay View" room there was a reluctant adjustment made to a worn out 5th floor (slow elevators) room.
The room was ridiculously small for the price paid in advance.
The hotel shuttle only goes to the airport. Plan on having a car or plan on spending a lot of money for taxis as public transportation options are minimal.
There are very few options for dining anywhere near the hotel. The "Gas Lamp District" is a $25 taxi ride away or you can wait for a public bust that stops running at 7:00 at night and doesn't run on holidays at all.
The desk staff was not proactivley helpful. Upon learning from the Holiday Inn web site that the room I had reserved was being sold for significantly lees than I paid, I contacted desk staff regarding an adjustment. Again, reluctance and finally a positive resolution.
Probably the most disappointing Holiday Inn experience.
Will never stay here again.
July 11, 2013
Rated 5.0 out of 5.0 by wwoodall Great stay
We used our priority club points here, and it was a great stay after a great concert. Within walking distance of Humphrey's saved us parking money at the concert venue. Great view of the bay from 2nd story window. The only thing that could have been better in our suite was the pullout mattress for the kids. It was thin, and springs were hard and pokey. The grownup bed was great though.
July 9, 2013