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Rated 4.1 out of 5 by 350 reviewers.
Rated 4.0 out of 5.0 by Convenient Busy but convenient location. Nice pool and golf area. Clean rooms. Lots of smoking on the nonsmoking patio and decks. Very slow, sporadic wi-fi. Helpful staff. A beverage station like Holiday Inn Express would have been nice. March 24, 2014
Rated 4.0 out of 5.0 by comfortable bed the bed was so great, I was actually able to sleep & that usually never happens in a hotel! I might request you retain some flatter pillows though, because they were incredibly fluffy - not used to that! :) March 22, 2014
Rated 5.0 out of 5.0 by Great location to airport Stayed there on 3/16/14, worth the price. Loved the lobby. Great place to stay if going via San Diego airport. Overall, will certainly stay here again. Only little draw back, if returning to hotel late at night, parking may be difficult....pool towels too flemsey..other than that, loved the place!! Aloha March 20, 2014
Rated 5.0 out of 5.0 by in the center of all Great place to stay, the only thing was 10 dollars to park. other then that it was great. free put golf , and bikes March 18, 2014
Rated 5.0 out of 5.0 by Great staff Stayed for three nights while attending training at the naval base across the street. The staff members I encountered were 1st class. Breakfast at the resturant was good. Found a little place across the street on the docks called Mitch's Seafood that I'd highly recommend. I'd stay here again if I had the opporunity. March 18, 2014
Rated 5.0 out of 5.0 by The Best I have had nothing but great service from this hotel. It is the only way they know. I have stayed at this hotel for both business and pleasure. I have had ove 300 clients also stay at this hotel with the same great level of service. Jim, Char, Jodi you are the best March 12, 2014
Rated 5.0 out of 5.0 by Excellent Service I have held multiple events at this hotel and the staff is outstanding. March 11, 2014
Rated 4.0 out of 5.0 Sleep Quality & Able to Relax I didn't have a good sleep during my stay. The AC system makes an annoying noise every time the thermostat shuts it off. My guess is, it must be your chilled-water solenoid valve. It creates a loud snapping sound, that wakes me up. I turned off my unit hoping I could get some sleep, but I could still hear my neighbor's AC unit's snapping sound. March 10, 2014
Rated 4.0 out of 5.0 by Beautiful room, nice window My room was beautiful, and the window opened, which I love, as I detest stuffy indoor air. I also love the free bicycles! However, no perks for platinum members. Other hotels give a little something-free breakfast, a free drink, free parking, etc. even if it's just a can of soda, it's appreciated, but nothing at this location. March 10, 2014
Rated 5.0 out of 5.0 by Wow what a nice hotel We have stayed at this hotel a dozen times more or less. The new tower is as nice as a hotel room you could want. I have stayed in over a hundred holiday inn hotels and this new tower is the nicest I have been in, including Crownw Plaza hotels. March 4, 2014
Rated 4.0 out of 5.0 by First Time Stay This was my first stay at the hotel. Everything went well and the staff were very friendly. I will return. March 4, 2014
Rated 4.0 out of 5.0 by bay side Friendly service from Brandon and great recommendation on a local restaurant. Would have been nice to have continental breakfast or at least coffee available in the lobby. March 3, 2014
Rated 5.0 out of 5.0 by Great location Excellent location for easy access to airport, downtown San Diego, Gaslamp District, San Diego Zoo & harbor attractions. February 28, 2014
Rated 5.0 out of 5.0 by Good location, nice people I had a very nice stay as usual. I've been to this hotel numerous times and always have a pleasant stay February 26, 2014
Rated 4.0 out of 5.0 by 2nd Visit We stayed 2 nights in the end of December 2013. The heater was not working, but everything else was good. The manager responded to my previous review and we decided to make another trip. 1st visit, we really liked the room, pool side room, access to patting green and pool. comfortable bed, clean, simple and nice room, great location... We really wanted to love the 2nd visit. well.. we loved the customer service and value of the stay. liked the bed, firm and soft pillows. loved pool side room with patio. modern, simple and clean décor in the room. Friendly front desk staff. We really really wanted to love it. BUT.. they need to work on the maintenance.. The room smells musty. We left the door and window open for 30 min. and also sprayed air freshener. (we travel prepared. always have air freshener for hotel room) But it didn't help much. My husband got sore throat and have allergic reaction, he gets for dust and cat. also.. shower was good, but it didn't drain. We didn't feel like cleaning the drainer.. requested to change the room. Changed the room to next door, which we stayed for the 1st time. It stills smell some. maybe it's the time of cleaning cycle, not clean smell week. The shower drain well.. but the shower head fell on my head while taking shower. It's good to have adjustable shower head, but it has to stay up. It doesn't stay up. The blanket has a small spot of old blood stain. It's really shame that I couldn't write perfect review on this hotel. I really like this hotel overall... It'd be perfect weekend getaway, home-away-home type place for us. We visit San Diego frequently. Only I wish the maintenance clues work a little harder. February 19, 2014
Rated 5.0 out of 5.0 by Exellent service!! people at the front desk was part of the best experience. February 13, 2014
Rated 5.0 out of 5.0 by Horribly dissapointed with the first hotel we picked.... We had booked our stay at the Holiday Inn Express down town only to find out it was and old hotel they had bought and slapped their name on. It was to put it lightly, disgusting! I wouldn't have paid $50 to spend the night there. It was a gross flea bag motel. The carpets looked like they were installed in the 80's and never washed. They tried to give us two room upgrades but i didn't even want to sleep on the beds they looked so gross! My husband complained and we asked if there was another Holiday Inn in the area that had room for us. They phoned the Bayside Holiday Inn and we took a cab over there. It was wonderful! Clean and all updated, service was great and the food was great. It's on the bus route which was really convenient for us. Also we paid $100 less total to stay at this hotel for the two nights. Would recommend this hotel to anyone staying in San Diego. We will be going back there next year and will take the kids. It has a nice pool area and a little pitch & putt where you can play for no charge also. February 11, 2014
Rated 5.0 out of 5.0 by Great Service & Excellent Rooms Beautiful rooms over looking San Deigo Bay, Staff is Outstanding, will be back !!! February 8, 2014
Rated 5.0 out of 5.0 by Perfect location & great room for the money We found the hotel on line. We thought the location was perfect for our needs. We ate in the restaurant twice (breakfast) and it was just enough. Our room was taken care of each day by Olivia who left it clean & dust free. We stayed three nights and couldn't find anything negative. Even though there was remodelling going on, it caused no problems. I hope we can return someday to see the "new" look. February 2, 2014
Rated 4.0 out of 5.0 by communication and food The room was clean and the area was nice. On the other hand, there were communication problems within the staff. In one case, I was charged for parking and was added to my room rate, but my friends for the same event, was not charged on their room rate. I had to ask to get that changed. I was offered tickets for free breakfast and my friends had to ask. I purchased a supper and the vegetables were undercooked and had woody pulp. Although, there was a generous free breakfast, the food was terrible. The bacon was dripping with grease. I did not use my additional free tickets because the food was unacceptable. February 2, 2014
Rated 5.0 out of 5.0 by Winter break I cannot express how nice all the staff was to us during our stay! The restuarant food was fresh, good and affordable! Great front desk and everyone always asking if you were okay or needed anything. Nice location too -- very easy to find from airport. January 31, 2014
Rated 5.0 out of 5.0 by Great hotel stay Stayed in the new building. Great rooms. Better than most hotels I have stayed. I live on the road and sleep four nights a week in hotels. ..Keith at the front desk was AWESOME. THANK YOU Keith. I rebooked to stay again next week when I return for business. January 28, 2014
Rated 5.0 out of 5.0 by Great staff and location I was there for a work conference and entire complex was easy to navigate and comfortable. I use a manual wheelchair and requested a wheelchair accessible room and actually got one that met all my needs (this doesn't always happen because even in this day and age, some still have no clue what accessibility is#. There are a lot of places within walking #and accessible wheeling distance) to eat and/or enjoy some cocktails. I would go there again for vacation. January 25, 2014
Rated 4.0 out of 5.0 by Good place for visit San Diego Good place to enjoy the bay and the city. If free parking will be more better. January 14, 2014
Rated 3.0 out of 5.0 by 1 Queen Kids Room TINY They took a standard room(which is small to begin with) and added a wall, painted some animals on it and called it the kids room. If you have any bags at all you'll find it very congested. On the plus side, its a $15.00 taxi ride to Sea World and free shuttle to airport. Also, majority of the hotel is a few hundred yards from main desk. its a long hike with bags and kids in tow. Ask for assistance. January 11, 2014
Rated 4.0 out of 5.0 by Good Value Hotel Overall it's a good value and good stay. We booked the hotel online, holiday inn directly. Found the promo with early check-in and late check-out. Check-in Time shows 11am and Check out was 2pm. Breakfast included. When we checked in shortly after 11am, the front desk told us it's impossible. Showed the confirmation, it surprised him... Well.. we booked as is. The room was not available. Too bad.. but can't get it.. so, we went to SeaWorld. The room was good. facing to garden and walk to pool & Jacuzzi easily. Tile flooring is better than stinky old carpet. The bed was comfortable. Sink & mirror is outside of the bathroom, I liked it. The coffee maker doesn't look clean, so we didn't make coffee in the room. There was no coffee at the lobby either. Breakfast was at the café onsite. included continental breakfast is 1 small juice, 1 coffee and 1 baked good (muffin, pastry..# $7.50. not really good. we could use that amount toward other orders on menu. average $10 - 15 per person for breakfast #if not continental breakfast#. Heater in the room was NOT WORKING. called Front Desk at night, freezing cold. Front Desk said, "All I can do is to send security and show you how to turn on it" I said, "I know how to use this. It's not working!" Someone came the next morning and tried to show me how to turn on the heater. NO IT'S NOT WORKING! Maintenance guy found out that the heater really didn't work. It took 20 min. or so and he fixed it. But he told us it would be noisy. Yes. well.. other than the heater problem, it's good. We enjoyed the heater swimming pool #outside# and Jacuzzi. It's opened until 11pm. January 3, 2014
Rated 4.0 out of 5.0 by Comfortable bed but! We really enjoyed our stay at Holiday Inn Bayside, we found the room very clean and the beds comfortable. The hot tub and pool and games were very accessible, didn't enjoy seeing a bunch of kids under age 10 playing in the hot tub for hours, no room for any adults to sit in and enjoy. Also if you plan on staying there make sure you lock away all valuables. We made the mistake one day of leaving a $300 watch and a pair of oakly sunglasses out, and of course when we returned they were missing. Went to front desk and they said someone would investigate. We received one call saying they were checking out who cleaned the room etc. Never heard anything back after that. Oh yeah, the restaurant attached to the hotel, the food was awesome, price was great and the service was the best! January 2, 2014
Rated 5.0 out of 5.0 by One of the best hotels i've stayed in From the time I arrived to the time I left the staff, particularly Christina and Erica treated me exceptionally well. I was upgraded into the new building and given a room with an excellent view of the bay. I have no hesitation in recommending this hotel to anyone who asks. Thank you to ALL the Holiday Inn Bayside staff that I dealt with and those who I didn't see for your professional service. December 26, 2013
Rated 2.0 out of 5.0 by Terrible Trouble With the Parking Gate Implementation of the new parking gate system could not have been worse. Both tickets they gave me failed to work. After checkout I could not even leave for the airport. The gate wouldn't open so I used the intercom to call in and the clerk actually asked me to park my car and walk to the front desk instead of just pushing a button to let me out. That's their idea great customer service! December 20, 2013
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