Rated 1.0 out of 5.0 by Seal Extraordinary friendhip, welcome & assistance by staff
I had two rooms and both were very fresh and clean. The front desk manager (Beth) went out of her way to assist, allowing me to print Delta boarding passes ........ made our stay rememberable ! Breakfast was outstanding. Thanks, (Singer Island, FL)
April 6, 2013
Rated 5.0 out of 5.0 by ForeverGuest Great Staff
All I want to say is that the staff is the very best.
March 27, 2013
Rated 5.0 out of 5.0 by RH129 Great place to rest
Booked this hotel as it was close to the university for my daughters volleyball tournament. When i checked in I was impressed at how nice the lobby was set up, nice, clean and spacious. The young lady that checked us in was helpful, very polite and efficient.
The room was nice and appeared to have a modern, updated look. It was clean, smelled fresh and was larger than I expected it to be with plenty of room to relax and move around. The beds (we had 2 double beds) were comfy and included both soft and firm pillows on each bed, i was able to get a good nights rest.
The bathroom was clean, nicely appointed and looked to have been recently remodeled. It also included plenty of towels which is always a plus.
Included in the price was a free hot breakfast in the adjoining restaurant, eggs, potatoes, meats, breads fresh juices and plenty of fresh fruits. It was a blessing to not have to find something off site to eat as we are usually rushed on tournament days.
All in all a perfect nights stay. Great property with a nice friendly attentive staff. large clean rooms and great amenities. I will stay here again.
March 21, 2013
Rated 2.0 out of 5.0 by Marine23 Failed to make up room. . .
Great location and room. Oly checked us in late 2am and was terrific. Sleep in late because of arrival time, missed breakfast, out of room by 12:30. Returned to room 7:30pm to change for our event and found room had not been attended to, unacceptable. Oly was on front desk and sent towls, water and someone to strighten up room, she saved the trip.
March 12, 2013
Rated 5.0 out of 5.0 by ForeverGuest Well above average
I stay here very often. The staff is outstanding. The rooms and the hotel is very clean, comfortable and very well maintained. The value is very good. The only areas in need of improvement are the cable tv service, the guest business center and the laundry room facilities. The cable tv service needs to be upgraded to digital. The flat screen tvs are nice and HD compatible, although the service is only analog. The guest business center has very old computers and should be upgraded, it would be a minor cost. And finally the laundry room only has 2 washers and dryers and it seems that there is always one of the washers or dryers out of service. Even with these minor issues I still am very satisfied overall with the hotel.
March 7, 2013
Rated 1.0 out of 5.0 by RangersMom Will never stay at a Holiday Inn again
I am a frequent traveler and this was my first time staying at a Holiday Inn. My daughter's soccer team was playing at State Cup nearby and our team stayed at the Holiday Inn San Diego - North Miramar. We knew the hotel was sold out as we had booked some of the last rooms available. On our first night, we went to the Spiral Lounge and Restaurant to eat. We were a large party and overwhelmed the poor waiter who appeared to be the only one working in the restaurant besides the cook. It took a very long time to get our food but we thought maybe they didn't staff up because they weren't expecting to have many people in the restaurant (even though they knew the hotel was sold out.
The following day, while at the pool there was a family who was looking for some towels and they were told by the staff that they had already brought out 200 towels for the day and weren't bring anymore. Later that evening, a couple of us went to the lounge to have a drink. We noticed there was another large group in the restaurant and a few others throughout the restaurant and lounge. Once again, there appeared to be only one waiter having to take care of the whole place (the poor guy from the night before).
The following morning, we went down to the breakfast buffet at 9:20am. The buffet was supposed to be open until 10:00am. When we got there, I asked if they had anymore cereal and was told they were out. We then noticed there was no more bacon and most of the juice was gone. I asked a server if they were going to be bringing out anymore bacon and was rudely told "We aren't bringing anything else out. People are only supposed to eat once." I said, "We just got here. This is the first time we are eating. It's only 9:20am and the buffet is supposed to be open until 10:00am." She just looked at me, shrugged her shoulders and said, "We can't bring anything else."
On top of the horrible service, the beds were very hard and the pillows were lumpy.
I am the travel manager for our team and selected this hotel based on the recommendation from the tournament. So I felt really bad for all of the families as they complained they were just as uncomfortable in their beds as I was and were frustrated by the fact that the hotel didn't plan their staffing or food for a sold out weekend. We were all very disappointed by the responses we received from various staff members as they didn't seem to care about our experience.
We have many personal family trips and team trips coming over the next several years and none of them will include another stay at a Holiday Inn.
February 4, 2013
Rated 5.0 out of 5.0 by Jondavman San Diego North Mirmar
Very good stay overall. Clean grounds, kind staff. Good food.
January 22, 2013
Rated 5.0 out of 5.0 by ForeverGuest Great Hotel
The staff at this hotel is what makes it so great. They are always friendly, helpful and made me feel at home during my stay.
January 2, 2013