Rated 4.1 out of 5 by 62
Rated 2.0 out of 5.0 by madhotelstay worse holiday inn I stayed at
I paid for a suit room, fridge didn't work sheets were dirty, no soap, shampoo, any amendities were in the room. Staff was friendly and tried to be helpful but not worth the money and will never stay at thatlocation again.
October 22, 2013
Rated 5.0 out of 5.0 by vpgrma Quiet - personal - great experience
I stayed at the Mission Valley Holiday Inn Express this past week. The staff was very helpful and always available. Even though it is in a bustling area, it was quiet and easy to relax. Will definitely come back!
October 6, 2013
Rated 4.0 out of 5.0 by Don359 Slight Problem BUT, management FIXED the problem!
Great location, moderately priced, GREAT Property, CLEAN, COMFORTABLE! NICE STAFF!
I ran into a bit of a problem HOWEVER, I went to management and, THEY FIXED THE PROBLEM! This is what makes ALL the difference! GREAT Hotels offer GREAT solutions! There will ALWAYS be problems in life. Problems in life are UN-AVOIDABLE! INEVITABLE! The trick is; GREAT SOLUTIONS! That is what makes GREAT hotels stand apart from the average Hotels!
YES! I DO Recommend this Hotel! I have stayed here before and, I WILL come back again!
October 4, 2013
Rated 3.0 out of 5.0 by NashvilleMarch2013 Adequate Hotel
There is not enough parking on the premises and even then trying to navigate anything larger than a small vehicle around the parking lot is difficult. My room wasn't ready when I arrived and being a priority club member didn't seem to mean very much. A good hotel, but not somewhere I would visit again, unless I absolutely had to. The cost was much more than I would have anticipated for the level of hotel service.
September 28, 2013
Rated 5.0 out of 5.0 by adgii Great Place - 2 minor suggestions
The staff is super at this location. The front desk personell are always courteous and greet me by name. The common areas, and pool area and gym are well kept and stocked with towels. Rooms are clean and nice. Wed night Manager's Happy Hour are good.
Two minor comments;
1. I would suggest putting an outdoor shower in the pool area for rinsing off before going in the pool or jacuzzi - especially after working out in the gym or just general cleaning. I like the warm pool water, and hot jacuzzi - both are great!
2. Next time they remodel, change the carpet decour to a brighter and less red circle pattern.
September 16, 2013
Rated 5.0 out of 5.0 by Cdrprice A Memorable Stay!
Wonderfully close to Balboa Park and downtown. The rooms were nicely appointed and very clean. Although the building is close to the I 15, the rooms are well-insulated from sound.
The quality of the food for both breakfast and dinner were stellar and I might add, quickly delivered.
September 5, 2013
Rated 5.0 out of 5.0 by Bookitkids Clean room, well-run hotel
Our room was very clean, everything was in working order. Staff respected our room request. Observed housekeeping staff working hard to keep hotel nice. Hotel is in a good location for getting anywhere in the SD area and was a great value.
September 3, 2013
Rated 5.0 out of 5.0 by Carl42 Holiday Inn Stadium
The staff was always courteous and helpful. I have stayed at this location on two separate occasions and have made it my primary pick for my travels to the San Diego area. I enjoyed Dining at both breakfast and dinner. I highly recommend you have the Steak Dinners.
September 2, 2013
Rated 5.0 out of 5.0 by ziplock53 Suite was sweet!
always friendly, never make you feel like you're a pain in the butt. upgraded to a suite, I requested one with a balcony which I received, no problem. We lost our home almost a year ago and have been hotel hopping. Seeing a smiling face when you check in makes it much easier, less depressing. Lina was extremely helpful.
August 29, 2013
Rated 5.0 out of 5.0 by Toni50 Always a good stay
Clean and friendly hotel...have never had a problem there.
August 28, 2013
Rated 2.0 out of 5.0 by AFan Enjoyed our Stay
We certainly enjoyed our stay at you lodging. The folks were great! Michelle at the bar was wonderful. She was nice enough to open a corked wine bottle and provide 3 wine glasses.
August 27, 2013
Rated 5.0 out of 5.0 by Tubman Very Nice Hotel
very nice bar area - great bartender
August 26, 2013
Rated 5.0 out of 5.0 by SFCDon My comments
I generally am in San Diego once or twice a month for work and occasionally for pleasure. About a year ago I started staying at the Holiday Inn Express-Mission Valley.
The staff has always been extremely personable, polite and professional. I have often had a suite which works out very well, but even the rooms are nice.
So I will continue staying at this location.
August 22, 2013
Rated 5.0 out of 5.0 by MooseCalifornia Wonderful Experience
Front desk staff including front desk manager were delightful.
Certainly made us feel welcomed.
Did not rate food and beverage as we did not use. You need a spot on survey to indicate same.
August 21, 2013
Rated 5.0 out of 5.0 Work trip turned into relaxation...
I had to visit San Diego for some work training, and due to the staff and atmosphere of the hotel, my visit felt like a mini vacation. It didn't hurt having the Chargers staying on site. The staff helped me out with an issue I had with my corporate credit card. I will definitely Return, the location was perfect if you're planning on visiting Qualcomm Stadium or want to be a short drive from the airport and restaurants (not that you need to leave, the food was good at the hotel). Only reason I'm not giving a 5 for the room, I'm used to rooms having refrigerators and microwaves, this room didn't have either (not sure about the other rooms).
August 13, 2013
Rated 5.0 out of 5.0 by Gus99 Very relaxin atmosphere
Comfortable room and beds. Great staff, nice location.
August 9, 2013
Rated 4.0 out of 5.0 by Smokey86 Great Experience
Staff were very friendly and accommodating. Food was excellent. Only down side was with a room on the freeway side of the building, the nonstop traffic noise made it difficult to sleep. People on the other side didn't have that issue, so something to keep in mind when booking. Other than that, would have given a 5 rating.
August 9, 2013
Rated 4.0 out of 5.0 by Milacas Good hotel. Bad restaurant
The hotel and staff were very good, except for a gentleman (not so gentle), Richard I think, in charge of the restaurant.
The breakfast service was definitely slow and we had to ask for our things several times, even though our breakfasts are more than simple (toasts and cereal).
When we left we told this man about our dissatisfaction and he answered very rudely. ( Hope that in Argentina you receive a better service !!) My answer was that YES in Argentina we are treated very politely at every hotel.
We had dinner on our first night, breakfast the next day and we NEVER returned to the restaurant. Always went out, even though we would have preferred to stay in. I travel with my mother (aged 91) and my grandson (aged 1). We would have preferred to use the hotel restaurant, but we don´t like rude people.
I recommend ANAI from the restaurant, and the girls in front desk, specaily SALLY. They are up to the Holiday Inn standards
August 7, 2013
Rated 5.0 out of 5.0 by ArchM Warm, friendly service
I was on an extended business trip to San Diego, and stayed at this facility (during the work week) for approximately seven months. (I did not know at the start that it would be for more than a week or two.)
I expect courtesy and competence at any hotel. At Holiday Inn Mission Valley it was more like being a family member or friend of every staff member. I was given VIP treatment from the first week I stayed there, until the day I left. I never asked them for special treatment. I didn't need to. They seemed to anticipate all my needs and provided me with efficient and comfortable service.
This is not the newest hotel in San Diego, but it is well-maintained and excellently staffed. I don't know where they found their staff members, but any hotel would count itself fortunate to employ even one of them. That they have been gathered (and kept) at a single hotel also says good things about the management.
I've just retired but, needless to say, when I'm next in San Diego I will be staying here.
July 31, 2013
Rated 5.0 out of 5.0 by everardo55 manager
THIS HOTEL WAS EXELLENT MY WIFE, GRANDKIDS AND I ENJOYED SAN DIEGO VERY MUCH BUT ESPECIALLY OUR STAYED AT THE HOLIDAY INN IN MISSION VALLEY WAS VERY GOOD.
I WANT TO THANK ALL THE STAFF FOR THE EXCELLENT WORK THEY DO. SEE YOU GUYS THERE NEXT YEAR.
July 28, 2013
Rated 3.0 out of 5.0 by Denise1326 Average hotel
While the hotel and rooms were quite clean, and the staff was very friendly and helpful, we were a bit disappointed with a few issues. There was no fridge or microwave in the room, you had to pay extra for these, and with the cost of the room each night, we feel it should have been included--at least the fridge. Also, we received vouchers for breakfast in the restaurant--for a family of 4 we got a $20 voucher for each morning, but breakfast in the restaurant was expensive and we ended up paying another $25-$30 out of pocket each day. It would have been cheaper to pay the cost of a fridge for each day and buy our own food. Lastly, we were on the side of the hotel where there was lots of traffic, so it was a bit noisy at night. And speaking of noise, the air conditioner from the room above us, was dripping all night onto the ledge outside our window. The next day we opened the window and put a towel on the ledge and that took care of it. Overall, you're average hotel, but I wish we had known ahead of time, what was not included.
July 24, 2013
Rated 4.0 out of 5.0 by Kanaloa1 Room was extremely Hot when checking in
The location is pretty good but the fast food place next door at night had some less than desirable people hanging around. My biggest complaint when checking in was not having the room set at a comfortable temperature as many other places do. It was very muggy in the room and it took some time for the room temperature to come down to a desirable level. The facility was adequate and the staff recognized me as a Rewards Club Member and upgraded our room without my asking so that was nice.
July 22, 2013
Rated 5.0 out of 5.0 by Marisa Great Service
I just want to let you guys know how GREAT Leah is. I encountered her several times in my two day stay at your hotel. Every time I saw her she was always smiling and would ask how we were doing. She was more than helpful in helping us navigate the area.
Working in guest service is definitely a difficult job; but Leah is absolutely amazing. You guys have a wonderful employee.
Thank you so much.
July 12, 2013
Rated 5.0 out of 5.0 by Charger112 Awesome Week
This is one of the best Holiday Inn's my wife and I have stayed in. We enjoyed every minute in the hotel. Our suite was well designed and furnished. The staff was courteous and friendly. The food was great and reasonably priced. We will definitely stay here again.
July 10, 2013
Rated 4.0 out of 5.0 by CredoMom Affordable Group Pricing
We recently stayed at HIMV for a lacrosse tournament and found the pricing to be very affordable and the accomodations comfortable. The manager Janina was very hospitable and made sure that my children and I were going to be happy with our stay. I signed up for the IHG Rewards and the in room fridge I needed was provided FREE OF CHARGE. Awesome! Parking, wi-fi and breakfast for us were also included in the low rate. Thank you!
July 5, 2013
Rated 4.0 out of 5.0 by Liora poor customer service
we were part of Lacrosse group that came for a tournamnet. upon booking the room i was told that breakfast and free parking are included in the group deal.
When we wanted to get our free breakfast, we were told that we were not eligible to get a free breakfast, as the group code was not correct. I tried expaling the front desk supervisor that my daughter has 3 games that morning, and she has to eat breakfast on time. The supervisor was not nice, kept insisting that she cannot offer breakfast. it was a humiliating experience to stand there like beggers, as all other group members were having their free breakfast and driving their kids to the field on time. we asked to speak with the manager - her name was on the wall - V.K. at first I was told she will be there at 8am. then she was late. then they said she is out of town.
obviously the supervisor was lying. HORRIBLE EXPERIENCE!!
I WILL NOT RECCOMEND THIS HOTEL TO ANYONE!!
July 5, 2013
Rated 4.0 out of 5.0 by girlie04 quiet place
it would have been better if there's fridge and microwave for the little ones who wants to heat up snack and store milk formula.
July 5, 2013
Rated 2.0 out of 5.0 by Katrink Noisy, youth gone wild....not good after a long, all day drive
We travel to San Diego fairly frequently and booked our stay based on reviews. Turns out the hotel was rented out to youth teams that were noisy, running up and down the halls having pillow fights. The hotel staff had to come and supervise the hallways. I felt sorry for them. We had a suite on the 2nd floor overlooking the pool and next to the stairway leading to the pool and gym area. But after dinner the pool area was overflowing, kids were running up and down the stairwell and the guests above were stomping around. We waited until 9:00 pm....but the noise was even worse! We were then offered a room on the third floor on the opposite the pool area. So we packed up and moved. It was on this floor we encountered the hallway pillow fight as we hauled our luggage to our new room. The staff were very gracious and accommodating so I'm guessing this behavior was not a regular occurrence. We were offered a comp breakfast....but unfortunately the service was so slow that we got finally requested just some coffee to go.
We do not plan to stay at this hotel again....However, it is a convenient location and reasonably priced. Just bring earplugs!
June 21, 2013
Rated 5.0 out of 5.0 by Rmh3117 Great stay! Very comfy!
The hotel was great. The room smelled slightly like it used to be a smoker room but other then that it was great. The beds were soft and comfy, the shower and head was fantastic, and the staff was smiling and helpful. We'd stay again!
May 31, 2013
Rated 5.0 out of 5.0 by Toni50 Everything perfect
Always met with a smile...comfortable and clean rooms and surroundings!
May 17, 2013