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Rated 3.7 out of 5 by 220 reviewers.
Rated 5.0 out of 5.0 by Restaurant Surprise I had expected a safe, reasonably-priced, convenient hotel room and was not disappointed. The restaurant on the first floor was an added extra, though - great menu items and fast, efficient service. November 24, 2012
Rated 4.0 out of 5.0 by Convenient to convention center Conference at the S. San Fran Convention center, Holiday Inn a walk across the parking lot. Can't beat THAT! Houlihan's staff friendly. Regular bar flies are nice and conversant without being intrusive. Happy Hours 3-7 works well with conference hours. Rooms are serviceable. Free wifi. Lobby Lounge areas nice as a meeting place. Elevators secure, got to use your room card to make it move. I like that safety feature being a single girl. Forgot one of my shirts, the housekeeping staff found it and mailed to me the next day. Hooray! LOVED that service. I just charged the fee to my room. Work out room 2 treadmills, 2 bikes. one set of minor Dumbells. 1 TV. Free water, towels. Area--shady, but within 2 miles is the strip with Mama's tofu house and other local eateries that really titillated the taste buds. I walked but found a companion to walk with me, otherwise, taxi is the way to go. Walking under the highways, bridges, it was a bit dark and echo-y. Shuttle to airport for BART every 30 min. nice little service. ATM machine in lobby fee is $3.00 but max is 200$; so you end up making several transactions during one stay. Just come to San Fran with a bunch of Benjamins. This city sucks money like it's thirsty. November 23, 2012
Rated 3.0 out of 5.0 by Disappointing visit We usually have a good experience at the Holiday Inn so hopefully this time was an exception. We paid the Executive rate for a two night stay and were assigned room 544. The room looked OK but the king size bed must have been at least 10 years old. The mattress sagged in the middle and was extremely uncomfortable for my wife and I. We complained the next morning and were given room 538 where the mattress was OK. The holiday Inn is conveniently located for us and we like the adjoining Houlihan's restaurant but we did not expect such an atrocious mattress. A good night's sleep is important at our age! November 16, 2012
Rated 5.0 out of 5.0 by Nice Stay! You can't beat this hotel for convenience and service. We took their shuttle to the BART station at the airport . It was so easy. Best way to get to San Francisco sights without parking hassle! The staff was very helpful. November 9, 2012
Rated 3.0 out of 5.0 by Good hotel. Bad restaurant. Good, clean hotel room. Hotel staff efficient except they do not know where the shuttle to the airport picks up. I asked 3 different staff members where the pick-up is & they told me 3 different places. Only 1 was correct. Another guest I talked with missed her shuttle & had to wait 30 minutes until the next one because the front desk told her wrong. Great hotel location near airport. Bad restaurant -- I have stayed in many, many hotels. Been a Priority Club member since 1983. This is the worst hotel restaurant I have ever experienced. There is no other option within walking distance so they have a captive audience & no incentive to provide a decent amenity. During dinner the restaurant played violently loud music. During breakfast the service was slow as molasses in January. Had a flight to make & it was 20 minutes before they took my order. Three men walking around doing nothing. One was a surly manager. Finally a woman came & performed as a good waitress. Very slow kitchen. Will never stay here again. Too bad because the room was good, airport location good, transport to airport good if you stand out by the street & find out where the van is going to stop. Restaurant unacceptable. As a near 30-year Priority Club member I was recognized by the front desk with a bottle of water & a small bag of Cheetos. November 8, 2012
Rated 4.0 out of 5.0 by Convenient stay Easy access from 101, easiest hotel access ever. Easy check in. Best was the restaurant availability in the area. Hungry Hunter only a block away with the best prime rib, succulent and tender, Wow, and service to match. When in South San Francisco, Hungry Hunter is a must for dinner. Check out was unusual, no receipt under my door. The front desk staff seemed shocked, even with the two people behind me and the one next to me being assisted by another staff member, had the same comment. Two of us walked away after receiving our check out receipt, agreeing that this must be the hotel policy. October 24, 2012
Rated 5.0 out of 5.0 by Very Clean, Very close to ariport Enjoyed my stay. Cost was a little high. Very clean room. Good service to the airport. Liked having the restaurant attached. Would stay again. Service was very good October 22, 2012
Rated 4.0 out of 5.0 by Spacious, ADA bathroom was a "plus." The staff was nice. Rooms (suite) were spacious. We liked the ADA bathroom because one person in our party was in a wheelchair. The room was hot and we had to call a tech to come and turn on the AC because we couldn't figure it out. Pull-out bed was not made for the 3rd person in our group but I don't know if that was a part of the service. In any case, I asked for a staff member to come and make the bed and I tipped him for his trouble. Pull-out bed was not comfortable but then they all are like that. Regular bed was very comfortable, including the pillows. Quiet. TV quality was excellent although we didn't watch too much. Got breakfast downstairs--added milk and it tasted funny. Went down again and got a small individual carton and it was completely curdled and spoiled. Went back down to notify the staff that the milk was spoiled. They must have left everything out too long in the heat. I would come back again in spite of the little glitches because the hotel is easy to access and it's close to the city and very close to the airport. Price-wise--I guess it's always a bit more near an airport because we pay for the convenience. The people who work there are very courteous and efficient. Thank you. October 21, 2012
Rated 2.0 out of 5.0 by no feather pillows and a.c. Didn't work need I say more......apparently I have to, couldn't get air conditioning to work and checked with housekeeping, no feather pillows October 15, 2012
Rated 2.0 out of 5.0 by Mike's excellent adventure (and Elevator inoperable to boot) If you are looking to a take a time warp trip back to what a South San Francisco Bay Area hotel looked like in the early 1980s, this is the place for you. A dreary lobby with poor lighting, low ceilings, and weird blocky angles, and S.San Francisco industrial smells. A single circa 1960s elevator servicing the south end of the hotel that would look beat-up in a college dormitory. And yes, it was out of service in the morning, as I was told by a housekeeper, and had to make my way down 5 flights of stairs with luggage/ Rooms are decorated in 1980s "modern" look, lots of black and white, diamond shapes and checkers. In fairness, there was a flat screen TV, other than that, ick. For being a Platinum level IHG member, I was provided a bottled water and a bag of famous Amos cookies. Very healthy provision there folks. October 15, 2012
Rated 5.0 out of 5.0 by Fit needs perfectly Not too far from the city with a car, close to the airport, but not too close October 13, 2012
Rated 5.0 out of 5.0 by Room was very nice, loved the updated decor and bed so comfortable. The front desk personnel were very professional and accomodating and answered our questions in a timely manner. We were meeting other family members there and were contacted when family arrived. Our room looked brand new, even had a small view of the Bay. We and several family members enjoyed the lounge (cocktails and, of course, all the football & baseball games) and had a wonderful dinner in the resturant (lots of selections and choices on the dinner menu); the service and wait-staff were excellent. We must comment on the breakfast - very good along with the service. Thank you and we will be staying there again - very soon I hope. October 12, 2012
Rated 5.0 out of 5.0 by Friendly, helpful staff. Very helpful location close to the airport to make flight deadlines. October 11, 2012
Rated 4.0 out of 5.0 by Easy access and dreamy pillows Finding the hotel was easy, since the offramp leads you straight into the driveway. The lobby was nice, with the added attraction of having direct entry to the restaurant and bar and the room was large and pleasant with a lovely color scheme; I loved the black-framed mirror. The bed was comfy, with a great choice of pillows. However, it took a very long time to get hot water in the bath (I gave up trying for hot in the sink), the reception on the large television kept scrambling, and there was a bright light coming in from the street through the curtains but no heavy shade to block it out. I reported the bad t.v. and was assured that it would be corrected. I had to cut short my stay, so don't know if that was resolved. I would definitely stay here again - but in a different room. October 9, 2012
Rated 5.0 out of 5.0 by Modern furnishings and comfortable bed Updated contemporary TV, desk, drawers set-up. Bathroom Counter and sink new and classy. Very quiet. Friendly and helpful staff. Very clean room. October 6, 2012
Rated 5.0 out of 5.0 by Comfortable king sized bed and great room amenties. We really enjoyed our stay at the Holiday Inn Express San Francisco. We stayed two nights and received excellent service throughout our stay. The shuttle service to the airport was really good. The amenities in the room were good. As an Australian, I would have liked the chance to make a cup of tea in our room, however the only thing you supplied was coffee. Otherwise, it was great. September 23, 2012
Rated 1.0 out of 5.0 by All good Stayed two nights. The room was excellent and the staff very helpful. We mover to Holiday Inn - Civic Center to be closer to town. It was good too but did not have a restaurant and lounge as nice as Houligans. September 22, 2012
Rated 2.0 out of 5.0 by Cost versus value A large group of us stayed at this property and attended a class reunion at the Conference Center next door. There was no group discount available when I called for reservations. There was a thirty dollar disparity between the cost of my room and the cost of the room for another guest in our party. There is a parking fee assessed on a daily basis. Our group spent a significant amount of money in the bar and restaurant and the staff and service there was excellent. I suggest staying at a property nearby while making use of the bar and restaurant. There are several options available in the area and there seemed to be no interest in making any kind of welcoming accommodations for our group. September 15, 2012
Rated 5.0 out of 5.0 by Very Nice This Holiday Inn is located just north of the airport making it very easy to get to by the shuttle bus. The room seemed new and clean, The staff went out of there way to make sure I took the right shuttle at the right time to and from the airport. September 13, 2012
Rated 3.0 out of 5.0 by Needs updated Heating and aircon not working in room, message service unable to access September 8, 2012
Rated 5.0 out of 5.0 by Nice Hotel Great customer service, with nice & clean rooms, and a great location September 6, 2012
Rated 4.0 out of 5.0 by Pretty good We had to wait for the shuttle a bit, but overall the hotel staff was friendly and it was clean. September 4, 2012
Rated 3.0 out of 5.0 by Watch the elevators The elvator in the north wing is a problem and doesn't come sometimes and has to be manually opened by pressing the open switch on the ground floor. They refurbished the rooms and forgot this key element. July 26, 2012
Rated 5.0 out of 5.0 by quiet rooms We had a very pleasant stay. Rooms were comfortable and the bed was wonderful. July 15, 2012
Rated 5.0 out of 5.0 by Great Service..Park & Fly Stayed overnight as we had an early morning flight out of SFO. We also choose to use the park and fly. The service was excellent and the van came right on time to take us for our early morning flight. Great Service, would definately stay there again!! July 15, 2012
Rated 5.0 out of 5.0 by Mi primer incursión en San Franciso Fui mi primer viaje a los Estados Unidos. Elegí el hotel que me permitiera de manera fácil llegar a un alojamiento y de allí desplazarme al centro de la ciudad. La ubicación cerca del aeropuerto del Holday Inn International Airport fue lo mejor, además el traslado del aeropuerto al hotel también fue rápido en el shutle incluido en la estancia. Por estar alejado del centro, es cómodo para descansar, y está cerca de una avenida principal para desplazarse. No es cómodo en el transporte público, el metro está muy alejado, y tienes que conocer los horarios de los autobuses para planear tu salida. La atención del personal es amable y paciente. July 13, 2012
Rated 4.0 out of 5.0 by Very convienent to Airport, great service Arrived late at night after long flight from Vietnam. Desk manager very gracious and hospitable, gave us a loyalty upgrade to a very quite business suite. Early morning shuttle back to airport efficient and on time. Very good experience all and all, July 11, 2012
Rated 5.0 out of 5.0 by A refuge from the prevailing SF weather Nice lobby, free wi-fi, comfortable bed. nothing much else to say, wish the review didn't require 50 characters July 10, 2012
Rated 5.0 out of 5.0 by Great Opportunity I was attending an early morning conference at the Hotel. I was delighted that I could be transported to and from the airport even though I was travelling by BART from the East Bay. Staff were friendly and helpful. Room accommodations were perfect for my needs. The food was served in a pleasant in-house restaurant. All of this contributed to an excellent opportunity to learn after a restful night and unhurried morning. July 10, 2012
Rated 5.0 out of 5.0 by great service very friendly staff-nice resturant and an outstanding lounge July 10, 2012
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