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Rated 3.8 out of 5 by 278 reviewers.
Rated 5.0 out of 5.0 by Comfortable bed and great breakfast plus good location Excellent location in San Francisco,quit near Market Street and Transportation, and Union Square, Stores an d China Town. Good service and nice people and fiendly. September 18, 2014
Rated 5.0 out of 5.0 by Good experience it's a good location hotel, also the people there is great. I'd love to choose this hotel again. Thank you for Steven's help for my early check-in. September 17, 2014
Rated 3.0 out of 5.0 by awaken We were awaken three times through out the night, first two times was a group out on a patio (large Patio) just below us shouting and banging something on the railing that went all through the hotel, this went on for approximately 2 hours, around 2-3 a group of girls were running up and down the hallway screaming, they ran past our room twice but we could hear them on other floors as well. September 17, 2014
Rated 3.0 out of 5.0 by Average on a good day Hotel is clean and staff receptive, but structure needs updated. Public areas need improved lighting and smoke odor permeates the building. Sliding doors in rooms provide balconies, but sealing of outside sound is compromised due to age. September 15, 2014
Rated 3.0 out of 5.0 by Fantastic Customer Service San Francisco is an expensive city and room rates sky-rocket during convention week. This hotel represents value for money and I enjoyed my stay. Sadly there are several negative reviews about this hotel's location in SOMA regarding the homeless people on the streets and in the adjacent Tenderloin. The proximity of the hotel to Union Square and to the BART and F Line which are just half a block away on Market outweigh these comments. Just be street-wise and considerate of the homeless. Also enjoy the fact that this hotel is reasonably priced while maintaining standards of service and cleanliness. Alternatively, book accommodation on Nob Hill for three times the price and enjoy the steep walk up Powell. You'll still encounter the homeless during your ascent! Mark on the Front Desk - you exceeded expectations! Mark was consistently helpful and friendly. He assisted me on several occasions beginning with check-in when his greeting was professional and welcoming. He resolved my disappointment with the room promptly and efficiently. He later checked that I was happy with the new room. The next day when I approached the Front Desk he greeted me by name! Now that, is fantastic customer service! Thank you Mark. September 14, 2014
Rated 4.0 out of 5.0 by Great staff. Great location Great location for sightseeing . The lounge/bar service was GREAT!!!! September 11, 2014
Rated 4.0 out of 5.0 by Good hotel in bad neighborhood Overall this is a good hotel. The staff are attentive, rooms clean, and the food is adequate. It seemed at little expensive. I wouldn't walk around outside late at night, it can get a little wild. September 7, 2014
Rated 4.0 out of 5.0 by Overall pleasant experience Hotel itself and the room were both clean and comfortable. The hotel restaurant needs to be improved and the bartender is way too slow - had to wait over 25 minutes to get a drink (twice, on two separate evenings) - but other than that, it was a pleasant stay. September 7, 2014
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