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Rated 3.8 out of 5 by 316 reviewers.
Rated 4.0 out of 5.0 Nice room and accommodations The room and hotel was really nice. It was pretty quite too considering being downtown. BART very accessible. Microwave and or refer would be nice. Judging by the cabinet in my room they have at one time. October 27, 2014
Rated 4.0 out of 5.0 by Outstanding personnel but poor bed quality I found the staff at this location to be excellent. They were friendly, helpful and in my opinion extremely professional. That starts with the maids, desk personnel, restaurant personnel and everyone else I encountered that worked for the hotel. The hotel is clean, the location is a bit seedy early in the morning but security is great. The beds though very clean were a bit difficult to sleep on due to poor springs. Overall I enjoyed my one night stay. The front desk did fail to account for the fact that I indicated there would be three persons staying and only provided me with two meal tickets. Other than that, I have no complaints. October 27, 2014
Rated 2.0 out of 5.0 by Safety this property is not in a safe location. The lobby looks contemporary and great, but the guest rooms have not been renovated. October 26, 2014
Rated 4.0 out of 5.0 by San Francisco Visit Very nice, clean room. Hotel overall was very nice. Surrounding area was a bit questionable after dark. October 25, 2014
Rated 1.0 out of 5.0 by Poor location This was a awful experience. The hotel is located in a horrible location. People were using the street outside as a public restroom and you have to walk several blocks to get away from the bad area. I am a woman and travel alone for business, I've been to most of the large cities in the US and I pretty much walk anywhere to experience the cities I visit (I'm not wimpy); however, this is the first time I've felt this uneasy to walk outside. I would not recommend this hotel as it gives you such a poor image of San Francisco. I ended up checking out early so I could stay closer to Union Square where the tourists are. The hotel itself is older and only one or two of the four elevators worked every day (a different one was under repair every time I used the elevators). The staff was great, which was the only redeeming factor of this hotel. October 25, 2014
Rated 4.0 out of 5.0 by Good Room / Nice Staff I had a good stay at this hotel and I thought the staff did a quality job. I will stay here again. October 23, 2014
Rated 4.0 out of 5.0 by sehr guter Service, leider sehr laut Das Hotel bietet ein tollen und sehr freundlichen Service. Leider ist die Lautstärke durch etliche Großbaustellen und schlechte Geräuschdämmung extrem schlecht. Unter der Woche wird man um 4 Uhr morgens durch Baulärm aus dem Schlaf gerissen. Parken im Parkhaus ist mit fast 43$/Tag schon fast Wucher. October 23, 2014
Rated 3.0 out of 5.0 by Hotel good / neighborhood not so good Hotel was fine. Clean room, comfortable bed, nicely furnished. Pretty noisy in the morning (street noise). No microwave or refrigerator in room (refrigerator available for extra money) which was a bummer. The neighborhood was not good. This was a business stay and my business was walking distance so I saw enough of the neighborhood. There was a lot of homeless in the area, pretty much doing as they pleased, even to the extent of enjoying the hotel's outdoor seating. The sidewalks seem strangely dirty, and I have it on good authority that the homeless have to go to the bathroom somewhere. Very unpleasant. I don't blame Holiday Inn for their neighborhood, but I am not interested in staying at this location again. October 21, 2014
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