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Rated 3.7 out of 5 by 176 reviewers.
Rated 4.0 out of 5.0 by Great Hotel, Great City I always enjoy staying here. Close to most things I need and there is plenty of parking and places to eat close by. The restaurant has a great breakfast buffet and the varieties of menu items are just right. The staff always makes me feel welcome as they do to all people who come in. They are very accommodating to many groups. I just like it here. February 18, 2014
Rated 5.0 out of 5.0 by Great Hotel and Excellent Staff I love staying at this Holiday Inn due to it's convenient location, clean and comfortable rooms and wonderful staff. The employees always greet me by name, YES they remembered my name and are super friendly. Kudos to Benny, Ana and David the front desk manager, they are always fast and efficient and are truly genuine. I am looking forward to seeing the new front of hotel when it is completed. One request that I have is to work on the sliding glass doors in the room, they are very hard to open and need repairing or replaced. February 13, 2014
Rated 2.0 out of 5.0 by Worst location and internet The internet during the entire stay was too slow to so any work....the front desk staff mentioned that it will improve, but I did not experience any improvement during my stay. The area around the hotel was looking scary at most of the times. February 10, 2014
Rated 2.0 out of 5.0 by Hotel Stay The first night, I was placed on the 14th floor. Maybe there is a reason a hotel has no 13th floor, but this room was haunted by what must have been either roof-top fans running all night, which I could clearly hear or there is a dragon snoring up there. When I asked for a new room the next day, after explaining my situation, it would have been nice to hear "I'm sorry." Instead, I was clearly told to make sure my bags were packed, as they wouldn't move me otherwise. Returning that evening, I had to explain the process as if this was a new request until the #very courteous# clerk found a Post-it note with my new room number on it. I would have thought an update on my computerized reservation would have made sense, but call me old-fashioned. That night, I ate in the hotel. I ordered the delicious ravioli and from the limited side dishes, asked for potato chips and french fries. Clearly this was a bad combination as I spent part of the late night throwing up in the bathroom. I haven't thrown up in years and haven't since then, so draw your own conclusion. The other nights were not restful either, as the fan kept turning on and waking me up. Generally, I am a very sound sleeper,so this - coupled with the street noises ten floors below - did not make for a restful sleep. And a minor point -- when guest puts "Do Not Disturb" on the door, please do not call that guest's room to acknowledge the "Do Not Disturb." That means the guest does not want to be disturbed. It seems clear to me, but again, I have my ways. On the plus side, almost all of your staff is excellent and friendly. The location to the Civic Center is very convenient. February 2, 2014
Rated 3.0 out of 5.0 by Room internet service constantly failing After staying at this hotel several times, I still can't understand why the room internet service keeps being interrupted. January 28, 2014
Rated 3.0 out of 5.0 by Intermittent WiFi and Caution re location Beds comfortable, room clean and adequate. WiFi reception on top floor was intermittent and weak and would regularly drop out. The location is great for the BART (Bay Area Rapid Transport) from the airport, being a 50 metre walk from the Hotel. Located in downtown and 'tenderloin' area so was a little unnerving walking around area at night. January 27, 2014
Rated 2.0 out of 5.0 by Comfortable Sofa bed was broken and air conditioning was too loud. No refrigerator. Parking too expensive January 3, 2014
Rated 4.0 out of 5.0 Great Stay We selected this hotel for its convenience to Union Square as well as the BART station. Bart was just around the corner block from the hotel- about a 2 minute walk, and Union Square was about a 7 block walk. The parking lot was extremely secure, but a little confusing to try to figure out how to get to the hotel from it. Follow the signs. The lobby design is updated and contemporary and the staff was extremely friendly and knowledgeable. Room was cozy/ updated and perfect for our one night stay. We made it to last call at the bar and the bartender was very friendly and very accommodating. I would stay here again. January 2, 2014
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