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Rated 3.8 out of 5 by 306 reviewers.
Rated 4.0 out of 5.0 by Great nights sleep The standard of the rooms is very high and the beds were the best ive experienced at a Holiday inn. The pool was a real suntrap. The only drawback was that room service was not 24 hours. I had to wander back out to find some food October 16, 2014
Rated 3.0 out of 5.0 by Poor Area While there was nothing wrong with the hotel itself, my wife and I were horrified that the area was so bad. The smell of marijuana hit us every time we stepped foot out of the hotel and was present for several blocks. Also, if we walked along Market towards the main city, it was uncomfortable to come across some many homeless people. I accept that every big city has problems, and I have a huge amount of sympathy with these unfortunate people and the circumstances they find themselves in. I would not wish this upon anyone. However, I feel the hotel misled us by not being clear about the area surrounding the hotel, and we left San Francisco feeling cheated that our stay was not more relaxed and hassle-free. October 16, 2014
Rated 4.0 out of 5.0 by Generally good, but would have liked microwave & refrigerator A microwave & refrigerator in the room would have been nice. Otherwise, our stay was generally good. Staff was excellent. Sketchy neighborhood at night. October 15, 2014
Rated 5.0 out of 5.0 by Would stay here again We stayed 2 nights at this Inn. I would stay there again and recommend it to others. It has a great location in the city. October 14, 2014
Rated 1.0 out of 5.0 by Noisy and my reservation was bumped. It was difficult to sleep here due to the extreme noise. Sirens, diesel trucks, horns, etc. I needed to stay a second night, and I called to reserve a room. They told me I had gotten the last room. I arrived to find that they had given my room to someone else, and they were booked. Incompetent staffing of the front counter. I am totally dissatisfied with the front desk personnel. However, IHG Rewards did get me a room at a nicer place. October 14, 2014
Rated 5.0 out of 5.0 by Excellent value for money! If you're planning a visit to SFO downtown area, this is an excellent property. Had not stayed at Holiday Inn for a number of years, and was blown away by the upgrading of interior, and also rooms. October 13, 2014
Rated 5.0 out of 5.0 by great place to stay-steps from the BART I have stayed here multiple times and I highly recommend this hotel. Ana at the front desk is wonderful and welcoming each time I stay. The hotel is right in the middle of everything and you can walk, bus or BART to anywhere October 11, 2014
Rated 3.0 out of 5.0 by Nice hotel, not so great location The hotel is good, comfortable rooms, helpful staff, very clean. The location is convenient for Union Square but also borders the Tenderloin area which is one of the poorest in San Francisco. There are many people sleeping on the Streets in the area around the hotel and walking back to the hotel at night was an uncomfortable experience. October 10, 2014
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