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Rated 3.8 out of 5 by 327 reviewers.
Rated 1.0 out of 5.0 by Room Smells I am a priority club Elite member and frequent holiday inn(and igh) hotel visitor. I was scheduled for a 5 night stay as I was on business travel. The hotel is centrally located. Staff were reasonably customer service friendly. However, I found the rooms sub-par. More specifically, I had to switch rooms as first assigned room had a foul smell. this was even after I aired the room out by opening the balcony. The smell was similar to sewage. I was moved to another room and the smell was there throughout my visit as well. Staff offered me additional Priority club points and apologize. There were other colleagues who stayed at the hotel and had the similar experience with the smell and requested room changes hoping for better accommodations. Unfortunately, the smell followed them as well. If I were to return to San Francisco it would unlikely that I was stay at this hotel again. November 18, 2014
Rated 5.0 out of 5.0 by Exceeded my expectation for a HI rated 3.8 I'm a business visitor from China visiting all these SoMa startups. I felt regretful for renting a car because it's simply so close to all of the startups in the city, many of them are within walk distance. So take advantage of the great location and save your car rental budget. It's "Executive" rooms are not bigger than standard ones but only being higher - said to be less noisy. Anyway the rooms are clean and the view is good. My Instagram photo from the balcony got more than average likes. Would stay in again next time visiting SF. November 15, 2014
Rated 3.0 out of 5.0 by Too much Noise from outside Windows are too old; can hear very clear all the noise from outside. This hotel was close to the conference I attend, and bI booked it thru the web; but on the webpage it is not describe that there are a pair of earplug as a complementary to wear due to the noise comming from outside. In addition the shuttle services charge too much money. Better to take a taxi. November 12, 2014
Rated 4.0 out of 5.0 by Buena hubicacion El único inconveniente es que el agua del hotel no quita bien el jabón. November 11, 2014
Rated 4.0 out of 5.0 by Construction The staff was courteous and the rooms well kept, but there is a major construction project accross the street with night work. Very loud. November 10, 2014
Rated 5.0 out of 5.0 by nothing to not like about this hotel! i had a wonderful 6 day, 5 nite stay at the holiday inn civic center. i arrived early and they had a room available for me. the view was breathtaking - the room very clean and comfortable in every way. i loved having a small balcony i could step out on and get fresh air. even on the 11th floor you hear the hustle and bustle of the street but the same goes for New York, LA or chicago - itz a big city! i ate dinner twice downstairs and the staff was gracious, service prompt and attentive and the salmon was super fresh and delicious, as good as any i've ever had. i called the day before i arrived to inquire about transportation from the airport to the hotel and the front desk person gave me many options and his suggestion saved me a lot of money. i was walking to a workshop in Potrero hill and they also answered all my questions about public transportation, gave me a map, etc. i ended up walking and they stored my luggage on sunday after i checked up as i wasn't flying out till that nite on the redeye. fitness center had a variety of equipment in decent shape. overall, a great experience and i highly recommend it and would definitely stay there again. November 3, 2014
Rated 5.0 out of 5.0 by Centrally located A well maintained hotel, centrally situated. Good amenities and friendly and efficient staff. Some noise because of nearby construction but ear plugs were provided. October 31, 2014
Rated 3.0 out of 5.0 服务好,可惜地点让人失望。 酒店内不错,出门就要小心。附近没有中餐,对中国的朋友不够方便。外面环境比较嘈杂,浴室设备比较旧,水压低,不够舒适。 October 30, 2014
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