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Rated 3.8 out of 5 by 308 reviewers.
Rated 5.0 out of 5.0 by Great service and comfortable room Conveniently located, well-established hotel with an outstanding staff. The room was standard, but clean and very comfortable. I was in San Francisco on business and this hotel more than met my needs. The friendly and attentive staff makes the hotel standout. October 18, 2014
Rated 5.0 out of 5.0 by Good hotel but shady neighborhood It was a good hotel and I enjoyed my stay. The staff was friendly and accommodating. The room was well lit and updated. There was enough power outlets to charge all our devices. The hotel is really close to the BART station so it was convenient to go from SFO airport to the hotel. However, the neighborhood is not really safe. There's a lot of homeless people walking around and loitering. October 17, 2014
Rated 4.0 out of 5.0 by Great nights sleep The standard of the rooms is very high and the beds were the best ive experienced at a Holiday inn. The pool was a real suntrap. The only drawback was that room service was not 24 hours. I had to wander back out to find some food October 16, 2014
Rated 3.0 out of 5.0 by Poor Area While there was nothing wrong with the hotel itself, my wife and I were horrified that the area was so bad. The smell of marijuana hit us every time we stepped foot out of the hotel and was present for several blocks. Also, if we walked along Market towards the main city, it was uncomfortable to come across some many homeless people. I accept that every big city has problems, and I have a huge amount of sympathy with these unfortunate people and the circumstances they find themselves in. I would not wish this upon anyone. However, I feel the hotel misled us by not being clear about the area surrounding the hotel, and we left San Francisco feeling cheated that our stay was not more relaxed and hassle-free. October 16, 2014
Rated 4.0 out of 5.0 by Generally good, but would have liked microwave & refrigerator A microwave & refrigerator in the room would have been nice. Otherwise, our stay was generally good. Staff was excellent. Sketchy neighborhood at night. October 15, 2014
Rated 5.0 out of 5.0 by Would stay here again We stayed 2 nights at this Inn. I would stay there again and recommend it to others. It has a great location in the city. October 14, 2014
Rated 1.0 out of 5.0 by Noisy and my reservation was bumped. It was difficult to sleep here due to the extreme noise. Sirens, diesel trucks, horns, etc. I needed to stay a second night, and I called to reserve a room. They told me I had gotten the last room. I arrived to find that they had given my room to someone else, and they were booked. Incompetent staffing of the front counter. I am totally dissatisfied with the front desk personnel. However, IHG Rewards did get me a room at a nicer place. October 14, 2014
Rated 5.0 out of 5.0 by Excellent value for money! If you're planning a visit to SFO downtown area, this is an excellent property. Had not stayed at Holiday Inn for a number of years, and was blown away by the upgrading of interior, and also rooms. October 13, 2014
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