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Rated 3.8 out of 5 by 304 reviewers.
Rated 4.0 out of 5.0 by Generally good, but would have liked microwave & refrigerator A microwave & refrigerator in the room would have been nice. Otherwise, our stay was generally good. Staff was excellent. Sketchy neighborhood at night. October 15, 2014
Rated 5.0 out of 5.0 by Would stay here again We stayed 2 nights at this Inn. I would stay there again and recommend it to others. It has a great location in the city. October 14, 2014
Rated 1.0 out of 5.0 by Noisy and my reservation was bumped. It was difficult to sleep here due to the extreme noise. Sirens, diesel trucks, horns, etc. I needed to stay a second night, and I called to reserve a room. They told me I had gotten the last room. I arrived to find that they had given my room to someone else, and they were booked. Incompetent staffing of the front counter. I am totally dissatisfied with the front desk personnel. However, IHG Rewards did get me a room at a nicer place. October 14, 2014
Rated 5.0 out of 5.0 by Excellent value for money! If you're planning a visit to SFO downtown area, this is an excellent property. Had not stayed at Holiday Inn for a number of years, and was blown away by the upgrading of interior, and also rooms. October 13, 2014
Rated 5.0 out of 5.0 by great place to stay-steps from the BART I have stayed here multiple times and I highly recommend this hotel. Ana at the front desk is wonderful and welcoming each time I stay. The hotel is right in the middle of everything and you can walk, bus or BART to anywhere October 11, 2014
Rated 3.0 out of 5.0 by Nice hotel, not so great location The hotel is good, comfortable rooms, helpful staff, very clean. The location is convenient for Union Square but also borders the Tenderloin area which is one of the poorest in San Francisco. There are many people sleeping on the Streets in the area around the hotel and walking back to the hotel at night was an uncomfortable experience. October 10, 2014
Rated 5.0 out of 5.0 by Good for business travelers Friendly staff, quiet rooms, good internet connection, great breakfast. October 10, 2014
Rated 4.0 out of 5.0 by Third time here Stayed at this hotel for holidays in 2010, 12 and 14 and the area around the hotel has markedly improved during that time. There are still a few unsavoury characters on Market Street between 8th and 7th but it feels a lot safer. October 10, 2014
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