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Rated 3.8 out of 5 by 332 reviewers.
Rated 3.0 out of 5.0 by Old building, good staff This Holiday Inn has a great team, and they were very helpful during my stay. The room and public area decor was all good, totally as expected for the brand. Guests should note that this building is ageing, and some features of it need modernising - mainly the exterior doors on to the balconies. They are not at all soundproof against City noise or the noise of neighbours chatting on their balcony or with their door open. A nice feature is the housekeep will leave ear plugs to aid you sleep. My Saturday night was disturbed by partying neighbours, but this is something I consider relatively normal in a hotel in a location like this at weekends, and is not a hotel problem. Another thing I was surprised with was the scale of homelessness in SF, especially around the 6th, 7th, 8th & Market intersections. The scale of rough sleeping in the area severely affects the street environment outside the hotel. Top Tip: ask the front desk for gym pass for Fitness Evolution across Market Street. A great gym, never too busy. The free pass to this gym certainly compensates for the very limited equipment in the hotel's "fitness centre" November 23, 2014
Rated 4.0 out of 5.0 by Great Customer Service The entire staff at the Holiday Inn Civic Center were excellent! We had an issue with people smoking on the balcony next door to us. The smoke was coming in through the closed balcony door,.and they were able to immediately move us to another room. Beds were extremely comfortable , room was very clean, and housekeeping was very attentive. We did eat at the hotel, one evening, food was resonantly priced , service was quick and attentive,and we had the best waiter ever (Raymond) !! November 22, 2014
Rated 4.0 out of 5.0 by nice experience on the one hand, the hotel is close to BART and F line streetcar stops (two minute walk), on the other, the proximity of Market Street made our room a noisy one, with constant screeching of sirens through the night. but fortunately, the hotel offers complimentary ear plugs so our sleep was not disturbed at all. otherwise, the staff was very friendly and our stay a pleasnt one. November 21, 2014
Rated 5.0 out of 5.0 by Great location for this visit. If the need arises I would stay here again. We were walking distance from many stores and shops we had on our to do list. November 20, 2014
Rated 1.0 out of 5.0 by Room Smells I am a priority club Elite member and frequent holiday inn(and igh) hotel visitor. I was scheduled for a 5 night stay as I was on business travel. The hotel is centrally located. Staff were reasonably customer service friendly. However, I found the rooms sub-par. More specifically, I had to switch rooms as first assigned room had a foul smell. this was even after I aired the room out by opening the balcony. The smell was similar to sewage. I was moved to another room and the smell was there throughout my visit as well. Staff offered me additional Priority club points and apologize. There were other colleagues who stayed at the hotel and had the similar experience with the smell and requested room changes hoping for better accommodations. Unfortunately, the smell followed them as well. If I were to return to San Francisco it would unlikely that I was stay at this hotel again. November 18, 2014
Rated 4.0 out of 5.0 by Great place to stay A very nice hotel but the area was a little rough at night. November 18, 2014
Rated 5.0 out of 5.0 by Exceeded my expectation for a HI rated 3.8 I'm a business visitor from China visiting all these SoMa startups. I felt regretful for renting a car because it's simply so close to all of the startups in the city, many of them are within walk distance. So take advantage of the great location and save your car rental budget. It's "Executive" rooms are not bigger than standard ones but only being higher - said to be less noisy. Anyway the rooms are clean and the view is good. My Instagram photo from the balcony got more than average likes. Would stay in again next time visiting SF. November 15, 2014
Rated 3.0 out of 5.0 by Too much Noise from outside Windows are too old; can hear very clear all the noise from outside. This hotel was close to the conference I attend, and bI booked it thru the web; but on the webpage it is not describe that there are a pair of earplug as a complementary to wear due to the noise comming from outside. In addition the shuttle services charge too much money. Better to take a taxi. November 12, 2014
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