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Rated 3.7 out of 5 by 82 reviewers.
Rated 3.0 out of 5.0 by Not the greatest Restaurant and lounge were rarely opened. (I never did see it open). Room layout is awkward if there is more than one person. Staff weren't very knowledgeable. Couldn't provide me a receipt upon checkout, unable to answer questions about nearby attractions, couldn't book us a shuttle to the airport............ May 17, 2013
Rated 1.0 out of 5.0 Avoid!! Staff are rude, hotel is noisy (building being demolished across the street, construction starts very early). Wifi does not work, hotel staff say that is fine because it is "free"- would rather have the option to pay for working internet then to be left without anything. May 4, 2013
Rated 1.0 out of 5.0 by Construction, Outdated and staff not so nice I don't recommend this hotel. When I stayed there the construction across the street was really noisy. Staff were pretty unhelpful and the rooms were old and not that clean. The heating/cooling thermostat system was broken so I was plasted with cold air all night. I April 29, 2013
Rated 2.0 out of 5.0 by Noisy, and maintainence issues (fire alarms, water problems) kept me up most of one night Staff was friendly enough, and the hotel is reasonably priced, but frequent fire alarms (turned out to be false alarms) during the night and maintenance problems from 3am on were hard. April 24, 2013
Rated 3.0 out of 5.0 by Good Location, but very noisy Convenient location due to the nearby BART/Muni station. Good value for the location in the city. Location is very noisy and pillows were not very comfortable to sleep on. April 24, 2013
Rated 4.0 out of 5.0 by Medication Approved!!!! Nice outdoor heated pool. SMOKING ROOMS!!!! No hassle for medication for the entire stay! (You might not care.... but if you're like me you DO!!!!) Free Wi-Fi Staff was knowledgeable, helpful, and friendly on top of it!! Right down the block from all walks of life and tons of things to do. STAY HERE!!!! April 21, 2013
Rated 4.0 out of 5.0 by Business center tacky Being charged to use the business center. Very tacky. I had to print a few pages from the the business center computer and printer,$15. First time I had the pay to do that. I glad I only had afew things to do. April 21, 2013
Rated 1.0 out of 5.0 by Customer Service I work with IHG and i had travel a lot and stay with Holiday Inn and i never experience such a bad customer service as i lived when i stay here. The hotel is super nice but the customer service (front desk) was horrible and if you need some changes and more clients start from there. April 20, 2013
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