Rated 3.8 out of 5 by 367
Rated 4.0 out of 5.0 by Blahblh Great staff , room was dirty and REALY loud
Staff was really great , the room was dirty and the slicing glass door was REALY nasty and had dirt all over it . The door didn't closed all the way. The room is really loud , you can hear every single noise out side wether it's a car, fire truck or motorcycle , you will hear it . They do however give complementary ear plugs.
January 29, 2015
Rated 5.0 out of 5.0 by heyMiguel NADA Convention
Everyone was great but the evening bartender. she was slow and not happy about working there. The bar was full of empty glasses because she did not clean as she went. We had to go up to the bar to get drinks most of the time because she was talking to her friends.
January 29, 2015
Rated 2.0 out of 5.0 by CHS Jakarta THE STAFF SHOULD BE TRAINED WELL
We booked this hotel 10 days in advance before we arrived in United States directly by phone, because there were not many hotels available during our transit back to our country. The first two days of our trip to the U.S., we stayed at one of the finest hotels located in Nob Hill area. The month we went Frisco, was a busy month and the majority of hotels were fully-booked.
After coming back from our visit to Vegas on 22 January, we stayed at this hotel for 2 nights. The first impression, was that the hotel is not as strategic as we initially expected. There were not many stores or dining places nearby. This is a “new experience” since we normally stayed within Union Square area or Nob Hill area at any time we visit Frisco. We booked this hotel 10 days in advance,
Now let’s start with the hotel. The staff are not so friendly, especially those who work at the front desk / reservation. Yes, there were some of the staff who were not so friendly, not only they lack of smiling but also were not very helpful during our short-visit there.
For example, they have little knowledge on dining places or things that are needed by tourists.
During our stay, it seems that this hotel has only one (1) concierge staff --- I might have been wrong, since we only stayed for 2 nights --. Our unpleasant experience happened during our check out time. Our flight was scheduled at midnight, so we checked out within normal time but booked an SUV taxi in advance through the bell-boy who he was very helpful (the tall guy who book or get a cab outside of the hotel, not the person who carried luggage in and out the room). We booked the taxi mentioned for 9PM ride to the airport. We were a little bit late, around 9.30-ish, because we had to re-arrange our stuff. The concierge guy, showed his lack of manner (both gesture and in verbal) regarding our so called “lateness”. But the taxi driver himself HAD NO PROBLEM WHATSOEVER to having waited for us. So my son and I felt VERY uncomfortable with the way the concierge guy reacted or showed his act in front of us. Again, this should not have happened in the hotel managed under IHG chains.
I would not recommend this hotel for a travelling family nor anyone else wanting to enjoy the beauty of San Francisco, because of the hotel’s location that is not strategic and surrounded by many homeless people in sidewalks, but also because of the staff’s LACK of hospitality.
January 29, 2015