Rated 3.8 out of 5 by 511
Rated 1.0 out of 5.0 by Zhipei Terrible Shower Experiences
The stay was so bad that I stayed only one night for this multi-day trip and switched to another hotel right after the night.
Yes, they upgraded my to executive floor.
BUT, there is no such things as hot water, not even warm water. I reported the problem, but no one came. The front desk told me they would try to contact someone to repair it on the next morning...
Will never stay in this hotel again.
July 27, 2015
Rated 4.0 out of 5.0 by user2542 Surprisingly great
This is not the Holiday Inn of my childhood! The room was meticulously clean, the bed was fresh and without sag, TV and bathroom were great. But there is only one single 2-prong outlet anywhere near the bed. So bring an outlet multiplier and a 3-to-2-prong adapter. Oh, and the neighborhood is bad. Don't think San Francisco is all expensive Victorian houses--that's not near here. There are lots of homeless in front of the hotel, and though there are some stores nearby, none are attractive. The hotel is directly across the street from the fabulous Orpheum Theater, and it would make an ideal spot to stay after taking in a show. SF is not an inexpensive place to stay. Still, the room was surprisingly expensive.
July 25, 2015
Rated 5.0 out of 5.0 by sondhi Friendly staff. Great room. Centrally located.
I was impressed by the friendly staff who went out of their way to address your needs. The room was great. Clean with a comfortable bed. The Breakfast was very good albeit it bit on the pricey side. As an IHG Platinum member I thought the breakfast was included but it was not. I think the breakfast cost was about $20 which probably is considered reasonable being San Francisco. The location of the hotel was great. Very conveniently located next to the BART Civic Center station and to the Bus and Tram stops. Will stay there again the next time I am in SF.
July 23, 2015