Rated 3.9 out of 5 by 501
Rated 5.0 out of 5.0 by Annick Stay in September for a couple of business days
The staff is nice and professional.
It is one of the few hotels in San Francisco which is not too noisy and well located.
September 19, 2012
Rated 4.0 out of 5.0 by Sebastian1969 Good location, nice Hotel. Staff service inconsistant and not seamless , Hot and Cold
The Holiday Inn at the Wharf District in San Francisco is just the very best place to be based. Down near the wharfs many tours, attractions and cable car and trolley cars start from this point so it’s the ideal place to be situated. The piers have an eclectic mix of restaurants to the famous Clam Chowder, Boudins sour dough loaf, and the Hard rock café, this is all to start with,there are allot of restaurants and theres so much to do you’ll wonder where to go next. From the moment you enter the foyer you are given a warm IHG welcome, By the doorman, who were quick to grab our luggage from our driver. This is a special year for the Holiday Inn chain, celebrating their 60th anniversary, of which I have stayed many many times in their Hotels and enjoyed most of them, this Hotel added to my fond memories and I have added to those with my stay here.
The Staff are very nice and accommodating they will do everything they can to make your stay the perfect one. I had an issue with them not being able to find my booking so the streamlined fast and organized Platinum Priority club Elite check in was a major failure. I want to mention a wonderful Manager by the name of Oliver, he was very good with dealing with this issue I had, and it was quickly and very satisfactorily handled. Whilst the check in was a poor start, but I had a printout and it was all resolved, and a selection of room types offered. I made some suggestions based on my previous experiences what they can do for platinum guests. He told me that they are constantly looking at ways to improve and recognize their members. I suggested they revamp and ensure Priority check in, having their rooms pre allocated and checked in prior to their arrival should be one of their main focuses, along with their welcome card and their points balances. Which I didn't get. I'm sure they do this, but they need to make sure they are Looking ahead the day before to look at upgrades and prefered rooms for their regulars. They do have a Priority Club check in section which would fast track any members if there was a line at the check in. But it's not entirely clear or marked well, the plastic sign on the desk could be a priority advertisement for all it's worth. Maybe a little red carpet?
I recommended Priority club drinks as its a great way for the managers to meet and greet all our valued members. It's a greet PR excerzise, and givesthe managers great feedback and the chance to deal with any issues immediately and make changes rather than wait till its too late with reviews like these.
Highlighting the benefits to guests such as complimentary newspapers and the late checkout should be automatic for all members. This wasn't done at my checkin. Overall the best way to describe the service is that it's not consistent, streamlined, and seamless the guest should have a great experience from start to finish, I feel this Hotel runs Hot and Cold.
I had a great chat with Nathan the concierge and he was extremely helpful and assisted me in planning my many trips and getting the San Francisco all inclusive travel pass, tours to the Yosemite National Park and a dinner cruise,and full day SF tour, he is very experienced and dedicated to customer satisfaction.
We then went to our room and it was a spacious good size on the priority club floor, OK the view is rubbish, basically all the rooms look at other rooms, or if they look out then you will possibly contend with street noise, keep in mind your in the vibrant hub of tourist action so noise needs to be factored in. The room was very clean with an excellent Housekeeping that responded to a few requests I had and did everything seamlessly. It was spacious with everything you might need to stay in and relax, its has Wi-Fi which also runs Hot and Cold and a safe, an empty fridge so room for your own items and a laundry in the basement, if you should want to do a wash. In the evening its in an easy walk to all the restaurants I spoke of.
The restaurant within this Hotel is mediocre, the service here is definitely Hot and Cold but has reasonably priced mains, they have three course specials as well at very reasonable rates, The full breakfast is $22 and continental about $16 but $22 I find this reasonable as there's one great waitress Usha, and pleasant cook by the name of Joey, making your omelette or eggs the way you like it, the buffet is comprehensive and has most everything for all tastes. I enjoyed the breakfasts here, and the service was great. Diner was a different thing but they had a large Cosmo tour in so there were delays. Service appalling, But the shift manager Oliver,of the Hotel resolved this with me, so I feel it should be mentioned that it happened but I have been told its not the norm. Oliver was very keen to ensure a great service experience and showed a genuine interest to make a change and my further experience at the hotel a better one. Oliver is a very good manager, I hope that his attitude is that of all the team. Many staff at the desk are great but some are simply basic, Hot and Cold.
At the end of the day I was so busy doing day tours I didn’t use my room for much else than sleeping and for that it was good. The beds are excellent, pillow tops with the wonderful Holiday Inn pillow menu and the housekeeping very good and efficient. I would stay here again, but I will call to ensure the booking and room is ready as the booking system dosnt seem to communicate well here. It is a fabulous location.
September 18, 2012
Rated 4.0 out of 5.0 by billymac44 Very Slow Internet Access
The internet connection was so slow, I coluld not even get into some very important emails and reply to them. Had to wait until I returned home from my trip to access email. Other internet locations I needed to gain access to was not possible.
September 17, 2012
Rated 4.0 out of 5.0 by jmmacdonald Very Accomodating
The Staff and location were perfect for hosting our Annual General Meeting for Clan Donald. Truly made it a success.
September 17, 2012
Rated 4.0 out of 5.0 by Rosie6windmill Great location to Fishermans Wharf
This hotel was a great location. It was very clean and staff were very friendly. It is close to Fisherman's Wharf, Pier 39 and Hyde Pier and a short walk to the marina and beach. I would certainly recommend this hotel to anyone wanting to stay in San Francisco.
September 15, 2012
Rated 5.0 out of 5.0 by Swimmer Very nice and very close to everything
We were there for the swim from Alcatraz. Our stay was just what I needed. Close to the pier, a short walk, comfortable bed and pillow, and very nice staff!
September 14, 2012
Rated 4.0 out of 5.0 by JulieJN JulieJN
Hotel was clean. Location is excellent, able to walk to wharf and North Beach.
September 10, 2012
Rated 4.0 out of 5.0 by themao very confortable bed and good service
the double queen bed room is very confortable also for 4 people.
Very good position to visit san francisco
September 9, 2012
Rated 1.0 out of 5.0 by Canada0176 Bad Stay, Bad Staff
The lady at the front desk was very rude to my family and I and gave us unnecessary trouble. They held us up and they are not very welcoming. Not recommended
September 6, 2012
Rated 4.0 out of 5.0 by Barker1 DECEPTIVLY NICE
This is a very nice place to stay and a great value compared to other hotels in the area. I would suggest reserving the Jr. suite. The price is only a little higher, but the room is HUGE! We love the location because we always go to Lou’s Blues club whenever we go to SF.
HOWEVER!!! There are a few things you should be cautious of before you stay there. The “executive” king suite is pretty much the same room as the Jr. suite so I would not waste the extra $100 on it. As a matter of fact the first floor Jr. suite seems a little bigger than the other Jr. suites EVEN the “executive” suite.
ALSO… I would double and triple check everything that you are told on the phone. I was told that the exec suite had a “large” conference table, NOT TRUE! It has the same size dining table as the Jr. suites. I was NOT told that the Jr. suites had the same wet bar as the exec suite, which was actually a nice surprise.
If you need a cab, don’t bother calling the concierge or bell desk because the will not answer the phone. And if you call the front desk, they may tell you that they will call you a cab, but they won’t. HAVING SAID THAT, we have stayed there a few times and have never had a problem getting a cab. The front desk told us to leave early to make sure we weren’t late, but the bell hop saw us get out of the elevator and the cab was in front of the hotel before we walked out of the door. NOW THAT’S SERVICE!
I LOVE THIS PLACE!!! The only reason I didn’t give it 5 stars was because the description if the King Executive Suite was so misleading.
September 6, 2012
Rated 4.0 out of 5.0 by hilky Fisherman's Wharf
We really enjoyed our stay, it was very close to the Fisherman's Wharf, the hotel was very clean and staff were very friendly.
September 6, 2012
Rated 1.0 out of 5.0 by eddie Noisy
Room located on 2nd level on wharf side was extremely noise due to thru traffic of people and vehicles. Rubbish bins were emptied every second day around 6am.
Room doors closed with force causing you to wake up from a deep sleep. Asked staff to relocate to another room and no assistance was forthcoming.
September 5, 2012
Rated 5.0 out of 5.0 by Lori0907 Wonderful hotel in a great location
Wonderful hotel and great location. Hotel has a great vibe and rooms are great
August 28, 2012
Rated 5.0 out of 5.0 by Stacyann Great Banquet Staff!
My stay at the Holiday Inn Fisherman's Warf was fantastic! I was at the hotel for a meeting and I don't think words could describe how attentive and caring the banquet staff was to my colleagues and I. They went out of their way to make our meeting comfortable and a success.Tracking down anything we needed at the last minute and making us feel like we were the only ones in the hotel when clearly we were not. Additionally, my room was comfortable and clean (I loved that the windows opened and I could get fresh air) and the view of The Rock was pretty cool too. As a Platinum member I really appreciated that the front desk acknowledged and thanked me for my loyalty as well. If I find myself back in the Bay Area I'll for sure stay at this location!
August 27, 2012
Rated 1.0 out of 5.0 by Kirwad Lack of Assistance
I enjoyed everything about this Hotel until it came to the issue of storing my luggage overnight, as I was going out to Yosemite National Park. I split my booking by 1 night. I had booked in and checked out for 1 night to go to Yosemite and was checking back into this hotel the next night. I was only permitted to take an overnight bag to Yosemite as it was a small vehicle. This Hotel would not shift on its stance to not allow luggage to be stored. I had never experienced a hotel that does not store luggage overnight. Particularly when you are a guest checking out for 1 night and returning the next. The reason I was informed by the staff that luggage cannot be stored is because items in the past have gone missing. As a manager in a similar industry I would see that as a systems issue that needs to be rectified and not something that should affect guests. The next point that I was shocked about was that the hotel could offer no solution or alternative to my problem of where to leave my luggage. Again, if a Hotel is to have such a Policy then they should be able to offer an alternative solution. I thought that was just basic customer service practice. So I was left with the issue of what to do with my luggage. The tour company to Yosemite offered me a solution but it would have meant catching a taxi a long way to their head office as they offered to store. The solution I found though, is I went across the road to a neighbouring Hotel of a different brand name who said they would store my luggage at no cost.
August 1, 2012
Rated 5.0 out of 5.0 by JohnofArizona We always stay here
We have been staying at HI Fisherman's Wharf for several years during periodic visits.
It's convenient, safe, and comfortable.
July 25, 2012
Rated 5.0 out of 5.0 by Family4 Great Service and Location
My family and I were visiting San Francisco and arrived early to the hotel. The front desk staff was so accommodating that they allowed us to check in early, thus allowing us more time to take in the sites.
Having to pay for parking in San Francisco is not something anyone looks forward to, but given the location of the hotel and the fact that it is on site parking made the parking situation a lot easier. We were able walk to all of the most popular locations and never had to worry about looking for parking.
Our experience at this location was so great that my family and I are already planning another trip to San Francisco and will have the Holiday Inn at the top of our list.
Thank you for such a wonderful experience with your hotel chain!
July 21, 2012
Rated 5.0 out of 5.0 by kfpmom Good choice!
Our family had a very positive experience at this Holiday Inn. The Concierge group and all hotel staff were very helpful and added to our enjoyment. Excellent location - wonderful restaurants within a block!
July 19, 2012
Rated 5.0 out of 5.0 by Gusi Escape inolvidable
Regresamos meses después para tomar San Francisco como enlace a Lake Tahoe y llegamos al HI Fishermans Wharf por su gran ubicación. Buena decisión
July 18, 2012
Rated 4.0 out of 5.0 by tlbAZ Location and Parking
Great location in San Fran and very nice that the hotel had parking. We did not have to find or worry about our car since we walked every where. Rooms were standard but the beds were comfortable. Bathroom was clean but could have used more counter space. Overall, great price and great location!
July 17, 2012
Rated 5.0 out of 5.0 by Stewbew Perfect location, great service and facilities
Not a single problem at this Holiday Inn at Fisherman's Wharf. Friendly, helpful staff, including the housekeeping staff. Very nice room, exactly what we needed. And very affordable, too. Overall a GREAT experience for our first trip to San Francisco!
July 17, 2012
Rated 5.0 out of 5.0 by pboucher15 Great Find
My son and I road tripped from Calgary, Alberta through Idaho, Washington, down the Pacific coast of Oregon, California then on to Nevada to go pick up the rest of the family in Vegas, where, after a one night interlude with family, we turned around and retraced our steps. On our way back, we took advantage of the Holiday Inn's fabulous Priority Club Rewards and rewarded our family with a stay at this great hotel near Fisherman's Wharf.
The rooms were modern and clean and comfortable.
Parking was extra, and could be a dealbreaker to some people.
Overall though because of its fabulous location (between streetcar lines and steps from Fisherman's Wharf), I recommend this property. The location, price and service were a good value.
July 16, 2012
Rated 5.0 out of 5.0 by jazman vacation stay in frisco
Our first vacation visit to San Francisco and chose Fishermans Wharf area as our destination. Hotel located within easy walking distance of the wharf and plenty of places to dine. Hotel is a very nice propertty, well managed, well staffed and was a great place to call home for the week. We recommend this hotel as a nice place to stay.
July 14, 2012
Rated 1.0 out of 5.0 by Jbon1039 Bad Vacation
We had trouble checking in and the desk people were not helpful. When we finally checked in at 6PM, one of the rooms was never cleaned. They then put that room on another floor and after griping they finally found us another room on the same floor as our other two rooms. The whole time we were left in the hall. Every two days we would have to go and get our keys redone. I have stayed in Holiday Inns for 71 nights so far this year, and this is the worst experience I have had. The staff does not help the guest have a great experience.
July 13, 2012
Rated 4.0 out of 5.0 by Polo La mejor Ubicacion al mejor precio
El HI Fishermans Wharf, está perfectamente ubicado en una de las zonas más turisticas de Sn Francisco, todo queda a una distancia de recorrido muy corta, por lo que el automovil no se requiere, se puede ir a toda la zona del puerto sin problemas, rodeado de muchas atracciones y lugares para comer.
July 13, 2012
Rated 1.0 out of 5.0 by disappointed2012 Are You Kidding?
This Holiday Inn is among the worst I have ever stayed at. It was just average as far as cleanliness is concerned, and offered no frills at all, such as complimentary breakfast or drinks in the evening like some of the other Holiday Inns I have stayed at. Parking was outrageously expensive. And to top it off, at 9:00 am in the morning as I was stepping out of the shower, the houskeeper walked into my room! I mentioned this to the front desk clerk as I was checking out, but I got nothing but an "I'm sorry that happened". I don't know, I was expecting maybe they would throw in free parking or complimentary breakfast or something for the outrage, but not this place. This Holiday Inn only has one thing going for it - location. I will NEVER stay at this hotel again!
July 12, 2012
Rated 5.0 out of 5.0 by Mickey great location and view of the city.
easy walk to great attractions and excellent restaurants.
July 12, 2012
Rated 4.0 out of 5.0 by Lanie Location and value
We have stayed at this hotel on every visit we have made to San Francisco for many years, and we have recommended to our friends.
July 12, 2012
Rated 5.0 out of 5.0 by VanAllenFamily 4th of July in San francisco
Location was wonderful and the staff were very friendly and helpful. The Gentlemen that runs the cafe in the afternoon was great. He can make a mean Mocha which my children had all three nights we stayed. Thank you for an excellent stay.
July 11, 2012
Rated 5.0 out of 5.0 by Andy7 staffs are very relaible
Need ride around town and concierce fast and reliable getting me cab on my way to the business meeting.
July 11, 2012