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Rated 4.0 out of 5 by 885 reviewers.
Rated 5.0 out of 5.0 Great Hotel on he wharf If you are looking for a great hotel, close to the wharf I would highly recommend the Holiday Inn. It has all the amenities you could ask for, staffed by very nice people who are willing to help in any way the can. The rooms are nice and the beds comfortable. I have stayed at many hotels on the wharf and this happens to be one of the best. I do not believe you will be disappointed. December 18, 2014
Rated 5.0 out of 5.0 by Good Service and Friendly Staff Everyone in the Hotel Staff and management was very helpful and knowledgeable of the area. December 16, 2014
Rated 3.0 out of 5.0 by Focused on Leisure Travellers The hotel in general seemed more focused on the leisure traveller and serving tour busses than business traveler (not unexpected given the tourist location). Checkin and checkout took longer than expected and was less efficient than I would hope. I got "upgraded" from a room with a king bed to an equivalent room with double beds for some reason. The room was fairly average for the area. There was a storm which caused an extended power outage during my stay. The staff did an excellent job during a trying time, but the facilities were not as well prepared for this situation as I would expect. Halls and stairways were dark with minimal lighting. There was no backup generator to power elevators or emergency lighting. These were things which were more inconveniences than anything but the sound of the backup generator right outside my room for the hotel next door was a constant reminder. December 16, 2014
Rated 5.0 out of 5.0 by Staff was outstanding Staff was accommodating and friendly. Power went out and they continued on and were very attentive and lowered the stress level of the guests. While it rained they allowed for a borrowing of an umbrella! December 16, 2014
Rated 2.0 out of 5.0 by Don't Get Stuck Here In A Storm! I visited this property December 10 and 11, 2014. San Francisco experienced a severe weather event which resulted in a significant power outage which included the Holiday Inn. The property has long hallways with no outside light. During the power outage, the hallways had what I would consider to be woefully inadequate emergency lighting. You could barely see more than 15 - 20 feet in a hallway that spanned more than 200 feet. This was dangerous and completely unacceptable. December 15, 2014
Rated 4.0 out of 5.0 by Hotel with great location and outstanding staff and goes beyond the norm We had a conference at the hotel and had a great experience. Even though there was a city wide blackout during our meeting, the hotel staff rallied to bring in glow lights and lanterns to allow us to achieve our agenda and prepared a great lunch for us even without power. Really went out of the way to make everything work out for us. Kudos to them. December 15, 2014
Rated 4.0 out of 5.0 by Power Outage Although the hotel experienced a power outage because of a rain storm, order was maintained properly. Everything is still under the control. Impressive. December 15, 2014
Rated 5.0 out of 5.0 by Business Trip Good experience. Great staff. The hotel was conveniently located near fisherman's warf. Breakfast buffet was good but overpriced. We visited a local diner which was better. December 12, 2014
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