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Rated 4.0 out of 5 by 820 reviewers.
Rated 4.0 out of 5.0 by Great service Excellent location, staff very friendly and helpful. Three people stayed but only two breakfasts were included in the price. The choice of food available for breakfast was very good. We will definately visit again soon. June 9, 2013
Rated 4.0 out of 5.0 by Location,location Good location for the "Wharfs" and cable cars, though not the only hotel in the area. 5th floor business level was very disappointing ,lots of unsupervised teens running around till 10 PM. $40 a day parking fee is a little high,especially since the Hotel owns the garage. Eat breakfast at the Hollywood just up the street, Twice the food for half the price . June 7, 2013
Rated 5.0 out of 5.0 by Great location, Great staff We took our grandson for a two night stay in San Francisco. The location of this hotel is excellent for all the tourist spots we wanted to go to. The staff was excellent with directions and recommendations. Bus service is excellent and we had a great time. We also had warm weather and enjoyed using the pool. June 7, 2013
Rated 4.0 out of 5.0 by Clean and comfortable Clean room....comfortable bed. Good location for us, but room above swimming pool area. Screaming kids were an undesirable distraction while trying to relax in the evening. Otherwise, no real complaints June 6, 2013
Rated 4.0 out of 5.0 by Good safe bet If you are not familiar with SF, as we were not, this is a good safe choice. Near tours, near wharf, on bus line. We did not eat at HI at all. Breakfast is $20 each; though they do have a counter to buy muffin and drink. We went to Starbucks for simple breakfast; but also a place not too far. Basically, do not eat in the Fisherman Wharf area...quality of food and cost is stupid. Just walk about 8 blocks up Columbus from the the hotel for universally great Italian and other food. Staff at HI completely helpful and friendly. Will assist you. Room completely as expected; no surprises. A good choice for first visit until you know the city more and what you want to be near. June 6, 2013
Rated 2.0 out of 5.0 by Not bad Location was good and the rooms reasonable. But the front desk staff was completely incompetent in every area. Truly surprising. And they didn't seem to care that they were not helpful at all. June 6, 2013
Rated 5.0 out of 5.0 by Great Staff!! Spent a few days over the Memorial Day weekend at Fisherman's Wharf. Staff were awesome! Very accomodating and quick to help. Room was comfortable with an over the rooftops view of "the Rock". Food was great, everybody worked to help keep me Gluten free. Great wine country tour with Tower Tours that the concierge set me up with. I strongly recommend this hotel! June 6, 2013
Rated 4.0 out of 5.0 by Location TOP / Staff and additional cost FLOP The Location, no word: just perfect! Everything is really close. Room was clean and not too loud. Fast check-in and check-out. Free WiFi worked good. Size of the room (Kingsize bed in the mainbuilding) was ok. We had a little fridge in the room. Somewhere was written that the refrigerator is not included. But there are a few thing i didn't liked: - $ 25 for Breakfast-Buffet is too much!!! A Steak at Pier 39 cost less than that!!! And it was not as good as a steak. - $ 40 (+ Tax) per Night for Parking is huge!!! - The Staff in the Bristol Bar & Grill is unproffessional and one waiter speaks very poor english! A very good Hotel to discover San Fransisco as long as u have no car. Maybe better to eat breakfast somewhere else, but Frisco is a expensive place! June 6, 2013
Rated 5.0 out of 5.0 by Wonderful Stay! My first visit to San Francisco was enhanced by the great accommodations. The room was excellent, the breakfast buffet was exceptional and the staff were very obliging. The location was excellent and handy for all attractions. I would highly recommend your hotel to anyone who is planning a trip to San Francisco. Thank you for making my visit a memorable one! June 5, 2013
Rated 3.0 out of 5.0 by Not comfortable I found my stay disappointing great location but room tired, my view a high concrete wall. The staff made me feel uncomfortable I felt like tourists are not suppose to annoy staff with questions especially if there is no dollar value for them a poor way to think when you are in the hospitality industry. June 4, 2013
Rated 3.0 out of 5.0 by Breakfast Breakfast food was poor quality and over $54 for 2 adults which is not reasonable even if the food was great......go across the street and pay $10 June 3, 2013
Rated 5.0 out of 5.0 by Nice n' very clean hotel Nice n' very clean hotel, nice stuffs, expectantly the Chinese man who was taking care of the locker room, very friendly and helpful . Great location near the Market street, lots of seafood. May 31, 2013
Rated 5.0 out of 5.0 by Great Fisherman's Wharf facility! Made a last minute trip to San Francisco, and wanted to stay in the Fisherman's Wharf area. This property really hit the spot! Excellent location, beautiful facility and wonderful staff. Couldn't have asked for a better experience. We will definitely stay here again! May 30, 2013
Rated 1.0 out of 5.0 by ANTAGONISTIC STAFF We stayed for 5 nights. The room was adequate however because of the distance from downtown there are few taxis. They only come to the hotel if the Bellman whistles for them and the Bellman was nowhere to be found for more than 10 minutes when we were in a hurry to get to our meeting. The reason we were in such a hurry is because the lady at the front desk was antagonistic, argumentative and rude regarding checking us out. She took more than 30 minutes and her attitude was extremely contentious. We couldn't do the express check out because the Hotel did not afford us that option. May 29, 2013
Rated 5.0 out of 5.0 by nice stay Stayed for 7 nights here as touring the area, had excellant service and good room. Most things on the Wharf are within walking distance of this hotel. Excellant choice of amendities for ding out are also in vicinity including other hotels as well as Denny's in the adjacent Holiday Inn Express. Hotel made me feel safe and secure -no problems May 29, 2013
Rated 4.0 out of 5.0 by Great location. This really was a great location if you are looking for something on the Wharf. A bit pricey, but I guess that is expected in San Francisco. And $40.00 a day to park you car while you are staying in the hotel is a bit hit as well. Service was great and the staff friendly. May 29, 2013
Rated 4.0 out of 5.0 by Experience When got there to check in the computer system was down so delayed getting to check in and to the room and also main reason for booking hotel was for washer and dryers. When we went to use them people from other hotels had them tied up. Would suggest a key card lock on the door so only guest staying at your hotel get to use them. May 26, 2013
Rated 3.0 out of 5.0 by fantastic breakfast The room was average with a faulty plug in the sink, but all the staff were well above average in caring service. May 23, 2013
Rated 5.0 out of 5.0 by comfortable room Nice hotel. Clean. Front desk excellent. Room didn't have a view to speak of, so we walked a lot. Parking was expensive for guest May 22, 2013
Rated 5.0 out of 5.0 by HUGE rooms! The room we got was huge, which I think is rare for San Francisco hotels these days, with all the new boutique hotels popping up recently. Very close to tram stop and cable car, and all the other attractions. Very accessible. Front desk service was excellent too, very warm and friendly. I don't get that holier than thou attitude that you sometimes get from other hotel frontdesk staff. This hotel is awesome and very worth the price! May 22, 2013
Rated 4.0 out of 5.0 by Excellent location, nice room ( size, comfortable beds ) Poor service frome the maid. The hotel is very well located on Fishermans Wharf, very near to attractions, train and cable car stations. Room has an adequate size, with comfortable furniture such as beds, desk, etc. Nice bathroom. However, the room was not very clean. The maid didi not clean well the room. May 21, 2013
Rated 5.0 out of 5.0 by Wonderful location Great experience at this Holiday Inn in San Francisco. Loved the location - easy walk to many areas, restaurants, sights, cable cars, etc. Check in staff was superb, getting our stay off to a great start. Room very nice, clean, efficient. Parking price was a bit much but typical of other hotels in the area. Check out experience also smooth and staff very helpful. Have stayed at other hotels in the Fisherman's Wharf area and will definately use this hotel for our next visit. May 20, 2013
Rated 3.0 out of 5.0 by Good view of Alcatraz and within walking distance to Wharf Good view. 2 Double Beds for 2 adults and 1 teenager makes sleeping rough. Rooms need upgrading. Carpeting frayed, furniture old and torn up. No refrigerator or microwave in room. Disappointed and depressing. Parking fees outrageous. Restaurant chain down stairs but affiliated with room charges, had very poor service. Ate there twice and both times neither waitress/waiter wrote order down, and both times had the entire order completely wrong, ie. 2 eggs over medium, turkey bacon crisp, became scrabbled eggs with sausage. May 20, 2013
Rated 4.0 out of 5.0 by Service The 2 restaurants you have on property were very high in price for the quality of food received. Wait staff in the main one was very snippy. Did not like that at Denny's we were charged a 2% insurance fee. No other place in town did that. We found several less expensive places to eat. Also would like to know why I did not get my points for this stay. May 20, 2013
Rated 5.0 out of 5.0 by Priority Club My stay was excellent and the room was very comfortable. The hotel is very conveniently located within walking distance of Fisherman's Wharf and all of it's attractions. May 20, 2013
Rated 4.0 out of 5.0 by comfortable bed We enjoyed our stay @ the Hotel, the only problem was that we arrive @ the Hotel around 1:00 am the weather was very cold, and we had to wheel our 2 luggage & 2 carry on bags to another building that was on the next block over. It has happened to us on 2 other trips we took to San Francisco. I wish there is a way that the hotel can let their guest know, what hotel building to check into, via text or email. This would be a great service to their customers. May 20, 2013
Rated 2.0 out of 5.0 by Two Definite Drawbacks While the staff was courteous and accomodating to the extent that they were able, this property, in my opinion, has two definite drawbacks. First, after we checked in, we were told that our room was down the street and around the corner. What?? There were two of us (both women) and it was quite a shock to find out that after checking in, we had to haul our suitcases, etc down the street for several blocks to get to where our room was located. Second, the F Train ran right underneath our window about every half hour or so....needless to say, we did not get a good night's sleep either night we were there. I would not anticipate booking this hotel again unless I was sure that I could get a room in the "real" hotel. Make sure to check if you book this hotel. May 17, 2013
Rated 4.0 out of 5.0 by Comfortable room; kind room & desk staff. Stayed here prior to a cruise. Enjoyed the location. Parking cost is outrageous. May 16, 2013
Rated 4.0 out of 5.0 by good location, great staff The hotel is walking distance to Fisherman's Wharf. We stayed in the main building of the hotel and we were assigned to a room that faced Beach St. but the Priority Room we were in was over where the garbage bins were so early morning was very noisy on the 1st night with the garbage removal trucks doing their job. We requested a room move and this was granted by the lady at the Front Desk. The rest of our stay was very pleasant after that. The rooms are not updated but beds are clean and comfortable, which is the priority when you're out all day and just need a bed at night. Their staff are the best - helpful, courteous, good resource for information about where to go etc. Lots of good places for breakfast in the area - Pergamino, Hollywood Cafe, Beach St. Grill. Ghirardelli is just a block away too. May 15, 2013
Rated 4.0 out of 5.0 by Great clean room, excellent beds Hotel is in a great location just far enough from the wharf and real close to the f-train(bus). You can get anywhere in the city from this location. May 14, 2013
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