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Rated 4.0 out of 5 by 826 reviewers.
Rated 5.0 out of 5.0 by Priority Club My stay was excellent and the room was very comfortable. The hotel is very conveniently located within walking distance of Fisherman's Wharf and all of it's attractions. May 20, 2013
Rated 4.0 out of 5.0 by comfortable bed We enjoyed our stay @ the Hotel, the only problem was that we arrive @ the Hotel around 1:00 am the weather was very cold, and we had to wheel our 2 luggage & 2 carry on bags to another building that was on the next block over. It has happened to us on 2 other trips we took to San Francisco. I wish there is a way that the hotel can let their guest know, what hotel building to check into, via text or email. This would be a great service to their customers. May 20, 2013
Rated 2.0 out of 5.0 by Two Definite Drawbacks While the staff was courteous and accomodating to the extent that they were able, this property, in my opinion, has two definite drawbacks. First, after we checked in, we were told that our room was down the street and around the corner. What?? There were two of us (both women) and it was quite a shock to find out that after checking in, we had to haul our suitcases, etc down the street for several blocks to get to where our room was located. Second, the F Train ran right underneath our window about every half hour or so....needless to say, we did not get a good night's sleep either night we were there. I would not anticipate booking this hotel again unless I was sure that I could get a room in the "real" hotel. Make sure to check if you book this hotel. May 17, 2013
Rated 4.0 out of 5.0 by Comfortable room; kind room & desk staff. Stayed here prior to a cruise. Enjoyed the location. Parking cost is outrageous. May 16, 2013
Rated 4.0 out of 5.0 by good location, great staff The hotel is walking distance to Fisherman's Wharf. We stayed in the main building of the hotel and we were assigned to a room that faced Beach St. but the Priority Room we were in was over where the garbage bins were so early morning was very noisy on the 1st night with the garbage removal trucks doing their job. We requested a room move and this was granted by the lady at the Front Desk. The rest of our stay was very pleasant after that. The rooms are not updated but beds are clean and comfortable, which is the priority when you're out all day and just need a bed at night. Their staff are the best - helpful, courteous, good resource for information about where to go etc. Lots of good places for breakfast in the area - Pergamino, Hollywood Cafe, Beach St. Grill. Ghirardelli is just a block away too. May 15, 2013
Rated 4.0 out of 5.0 by Great clean room, excellent beds Hotel is in a great location just far enough from the wharf and real close to the f-train(bus). You can get anywhere in the city from this location. May 14, 2013
Rated 4.0 out of 5.0 by Great hote We enjoyed our stay at Holiday Inn on Columbus Avenue, San Francisco. It was a perfect location. Close to Fisherman's Wharf and Pier 39. Rooms were nice, clean and comfortable. I would definitely recommend this hotel to anyone staying in San Francisco. May 13, 2013
Rated 4.0 out of 5.0 by Staff great. Clean. Parking too much Staff extremely friendly. Very clean room. 2complaints--$40 plus tax per night for parking, I know that's standard for hotels in SF but come on! 2nd complaint is small: my room was a bit noisy- from small park and a bar across the street. So noise ended when bar closed. Didn't bother me but partner had trouble sleeping (we had opened the windows to get the cool breeze rather than run a/c). Guess if we were younger and didn't go to bed so early this wouldn't be a prob ! May 11, 2013
Rated 4.0 out of 5.0 by Comfortable and functional room This was an overall good stay. We stayed one week, and the room was comfortable and quiet. We had a nice view on the fifth floor. Only issues were with the restaurant, which was poor, and the internet service, which was very slow and only functional early in the morning or very late at night. The staff was friendly and courteous, and overall we were content with our stay. May 11, 2013
Rated 4.0 out of 5.0 by Excellent location, but...... This hotel is mostly memorable because of its excellent location, and for its NOT doing anything special to recognize Priority Club members! Clean and dependable, close to the F Line as well as Ghirardellis and Boudins, but don't expect any special treatment or discounts even when you spend 3 weeks a time like I did! I had just spent 3 weeks at a Holiday Inn Express in Dubai where there was a 20% off policy on all food and beverages; not at this property! I guess they don't need to do anything special when the tourist flock to the location for the 2 or 3 night stays! May 9, 2013
Rated 3.0 out of 5.0 by 2week stay I wasn't too fond of the a/c-heater on the wall, it was very loud no matter if it was being cooled or warmed. During my 2nd week there, I went to the sink to wash my hands and there wasn't any water coming from the faucet. I called the front desk and what I caught from the lady in broken words was that there was no water until 5pm and that I should've received a letter. When I explained to her that I did not receive any letter or notification, she questioned ME why I didn't receive a letter. I DID NOT receive anything and I did not feel like it was my fault I wasn't informed. I was not happy as that was the day I had to work all day from my hotel room. That was very disappointing and felt like I was mistreated. I guess I expected an apology but yet, I was still questioned about my lack of knowledge. May 7, 2013
Rated 4.0 out of 5.0 by Good hotel in great location Pleased with location of hotel, close to Fisherman's wharf, restaurants and close to cable cars and trams. Good to have a guest launderette for those on long journeys. Staff were very friendly and helpful. Two cons- Very expensive parking so we took our hire car back. We were told we would be able to pay with credit card for the town car to the airport but we had to pay cash. May 7, 2013
Rated 4.0 out of 5.0 by Would stay here again for sure. We were pleasantly surprised at the quality of the hotel, grounds, and surroundings. Hotel was modern and clean. Great location at Fisherman's Wharf. Rooms were comfortable, updated, and clean. Fitness center was very small and needs to be relocated with more equipment added. Free in-room Wi-fi and business center. Safe provided in rooms. The only negative was that we had noisy guests on our floor that were constanly walking back and forth to each others rooms and slamming doors in the evening. May 5, 2013
Rated 5.0 out of 5.0 by Good location, Excellent Facilities, Warm Reception Desk I will recommend this hotel anytime. Convenient to public transport and eating places (Pier 39!), clean and spacious rooms and most of all, convenient washing machines/ dryer at the basement! The staff at the reception desk are very warm and helpful. May 5, 2013
Rated 5.0 out of 5.0 by San Francisco Regulars We have visited the city a number of times over the past 3 years to see our daughter and have stayed in several hotels. This was our first stay at the Holiday Inn Fisherman's Wharf and we were impressed. Our room was large, light and comfortably furnished - always spotlessly clean. Staff were welcoming and helpful. We particularly liked the coffee shop in reception for a quick breakfast and the fact that the hotel is on an excellent bus route direct to the city centre. We will certainly be back! May 4, 2013
Rated 3.0 out of 5.0 by overpriced for an old hotel This hotel is overpriced, old and in need of a facelift. The only thing it had going for it was the location. $60.00 a day for parking unless you stay 3 nights then it is reduced to $40.00. They have lots of underground parking which was mostly empty when we were there. The in hotel restaurant is very pricey as well. May 4, 2013
Rated 4.0 out of 5.0 by Great Columbus Ave location I've been staying at the Holiday Inn on Columbus Avenue since 2004 and have stopped there during most of my visits to San Francisco. One of my main reasons for staying there is the location, a short walk from the North Beach restaurants and bars, handy for the Hyde St Pier area and if you like that sort of thing the touristy bit of Fisherman's Wharf. the hotel is modern, clean and friendly but is very popular with tourists. I recommend a 5th Floor (Business Area) or 4th Floor Priority Club room, also you may not have much of a view at the rear but it can be quieter. the restaurant at the hotel is ok but there are plenty of bars, cafes and restaurants in the area so i rarely use it. The hotel has free Wi Fi. again, the main reason i choose the hotel is the location, it's out of the busy downtown area and North Beach has it's own special atmosphere. The hotel can have a bit of a corporate feel and can get very busy with tourists. April 30, 2013
Rated 4.0 out of 5.0 by Great Place We stayed here for 2 nights and was pleasantly surprised at everything. The location is great and the room was comfortable. At the end of our stay we switched hotels and wished we hadn't. April 29, 2013
Rated 5.0 out of 5.0 by nice rooms and nice staff This was a very nice hotel the rooms were nice and the staff was grest. April 29, 2013
Rated 1.0 out of 5.0 by Room near alley, lots of noise Staff was not friendly at check in. Seemed to bother her that I asked for a bottle of water at check in. The other representative next to her didn't mind giving it to her customers. Last night of Hotel stay, went to the bar at 11:10 pm, bartender stated the bar was closed even though it closed at 11:30 pm, stated she had to meet her friends by 12:00 am, so she closed the bar early. Not good customer service April 27, 2013
Rated 4.0 out of 5.0 by Great Service! Enjoyed the hotel, comfortable. Really responsive service from Front desk staff and Bell Captain desk especially. Did not use, but observed others using concierge service which appeared to be very helpful. Great location for those touring San Francisco, walking distance to Fisherman's Wharf, Ghiradelli Square, ChinaTown, Pier 39. Only complaint, just think buffet breakfast is overpriced. Food was fine, just not worth $23.00. April 26, 2013
Rated 4.0 out of 5.0 by Great Location Whilst this isn't the best hotel I have stayed in, its location in San Francisco means that I would most likely stay here again, with Fisherman's Wharf, only a couple of blocks away, and bus stops for two of the major routes right outside the hotel. I was disappointed by the room service, and that the restaurant wasn't open for lunch, but it would be something that would not stop me from staying there again. April 26, 2013
Rated 5.0 out of 5.0 by Great stay! So convenient!! Nice rooms, nice people. Clean and quiet. Minutes to Wharf! Definately my pick and recommend it highly. One suggestion...continental breakfast would be a nice bonus!! Love San Fran!! April 26, 2013
Rated 4.0 out of 5.0 by Location was great. Bed was comfortable but noising area. Every thing was fine except for one thing. When I booked our reservation I asked if there was a shuttle to your hotel from the airport. I was informed no but that I could take the Bart. Well - come to find out at the airport that the Bart doesn't come out to your hotel and we would still need to cab it from the Bart. Well - the taxi ride ends up costing me $56.00. Come to find out that a shuttle can be ordered from your hotel for the cost of $17.00 a person - so much cheaper than the cab. My disappointment was why wasn't this mentioned when I asked so I could have caught at the airport? I know it wasn't your hotel's shuttle but it was a service we could have been told about. That is mu biggest complaint. April 25, 2013
Rated 5.0 out of 5.0 by A very pleasant stay Staff and service was exceptional - helpful and very friendly! The gal that checked me in was particularly wonderful - she was smiling, friendly and compassionate to my needs. I really appreciated her positive attitude. Room was clean, quiet and very comfortable, clean facilities, and close (walking distance) to everything on Fisherman's Wharf. I had a really nice stay! April 22, 2013
Rated 5.0 out of 5.0 by Great hotel, great location I loved this hotel. The room was great and the location was right near the wharf. I would absolutely stay here again! April 21, 2013
Rated 5.0 out of 5.0 by Great Service By All! I was in San Francisco for business. I had little time to do anything but work. Therefore, I made full use of the facilities. Breakfast was delicious with quality, friendly service. I made use of room-service in the evenings. Great steak! (I'm a bit of a wine sob...did not like their house chardonnay). The chocolate dessert made up for it! The concierge directed me to a nail salon around the corner for a quick nail color change. The front desk staff was very accommodating with my copying and business needs. I booked a town car for my return to the airport ($5 more than a taxi). They even personally came up to my room to book the reservation for the car. When I requested they pick me up off-site, they asked if I'd like to leave my luggage with them and they'd deliver it to me off-site for my return to the airport. Great experience! April 21, 2013
Rated 4.0 out of 5.0 by Great service comfortable beds. Very noisey An OK location but very loud with street noise. We were on 4 th floor with no view except the blank wall of another building. Very friendly workers and clean. I would probably look to another hotel for my next visit to San Francisco. April 18, 2013
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