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Rated 4.0 out of 5 by 776 reviewers.
Rated 5.0 out of 5.0 by Great location and excellent breakfast Really enjoyed our stay at the Holiday Inn Fishermans Walk which was conveniently located and had an excellent comprehensive breakfast buffet. We will definitely return to San Francisco and to this hotel. I would recommend this hotel to anyone looking for a convenient base in the Fishermans Wharf area. April 9, 2013
Rated 2.0 out of 5.0 by Noisy, unresponsive staff We had a problem right from booking when tried to stay or 6 days instead of 7. The booking agent could not understand we were leaving for 1 day and coming back. When we did leave and come back our breakfast was not included as discussed when booked. On the second part of stay we had neighbors smoking marijuana among other things. We complained as we have a 3 and 8 year old who had to inhale these smells. I let the front desk know and they advised they have no control over this that the guests will get fined. I don't understand why these people wouldn't be thrown out immediately as it is against policy. Those signs that say " if you aren't happy with our hotel, you will be looked after" is not true. Stayed at holday inn express in December, way better place!! Would not recommend this hotel we stayed at. Very unimpressed!!! April 8, 2013
Rated 4.0 out of 5.0 by Great Service Parking is to expensive. Need an outside hot tub. Location is great. April 5, 2013
Rated 4.0 out of 5.0 by WHY SO NEGATIVE? I am not sure why this hotel received bad ratings...its SF it could be worse. It was a standard hotel with all of the standard amenities. We had a good experience the only complaint I can say is the parking but thats a given in SF not necessarily a reflection of the hotel. I was happy with my stay & will probably stay there again! April 4, 2013
Rated 5.0 out of 5.0 by Lovin San Fran The Holiday Inn-Fisherman's Wharf was a great hotel with a great location. Check-in/out smooth and easy, parking easy to get in and out of, staff courteous and accommodating, rooms clean, beds comfortable. The best too is its location. It is In walking distance to so much, including the Wharf, Ghiradelli Square, piers, Alcaltraz cruises, Lombard Street, Trolleys, shopping. No better place to be!! You can't ask for more than this!! April 4, 2013
Rated 5.0 out of 5.0 by Just what we needed Hotel was convenient for walking around the tourist areas. Room was clean. Beds were comfy. Wifi worked well. Nice to have 24 hour parking - even though it was expensive. Nice to have the 24 hour Denny's even though it was expensive. We got a good discount on the room rate purchasing through the website so that always makes the experience better. April 4, 2013
Rated 3.0 out of 5.0 by Adequate, not exceptional Bed was okay. I've had worse and better. We booked a room with a sofa sleeper and one bed for three people, we had to request bedding and pillows for the sofa sleeper . I would expect a full service hotel to anticipate these needs. Pillows were great! Both soft and firm to choose from. Comforters they have are way too hot, needed a lighter weight blanket. Bathtub faucet dripped, making a pretty nice puddle that was noisy if I didn't go pull up the stopper that housekeeping kept replacing. Found our window open upon return one day, although safety brochure suggests leaving them closed. Nothing appeared missing. Felt safe in this location even though I was traveling with 2 children without my husband. Room was clean. 2 power strips were in the room, which was handy for all of our electronic devices, especially after we figured out the outlet on the lamp doesn't work once the lamp is off. Adjustable brightness nightlight built into hair dryer was nice, so bathroom light didn't have to stay on. :). Breakfast at $21 for adults and $13 for kids was ridiculous! We got pastries at the coffee kiosk in lobby. They were okay. My question is, if Holiday Inn Express down the street serves FREE breakfast, and their patrons get free access to this pool and concierge services, why can't patrons get a free breakfast at the Express hotel? Nice area of town. Didn't feel overly nervous even though I am not used to living in big cities. Parking...I see a lot of complaints about the price. Although I find it pricey, it also seems comparable to the 18.00 I paid for 4 hours at the California Academy of Sciences. ALL parking in San Francisco is ridiculous. However, I found the hotel underground parking clean, well lit and easy to navigate. Upon our arrival, about 5:30 pm, we found dirty dishes sitting outside our room, but room was clean. Tiny coffee pot in room produced yellow coffee. Hot water dispenser in computer area on the floor put out only lukewarm water. Many full cups sat atop it indicating there was a problem. Computers provided on our floor did not have good Internet connections. April 4, 2013
Rated 2.0 out of 5.0 by Front Line When a person visit an area the front staff sets the tone. On my initial contact the lady met with professionalism and help me with my enquiries. After that the gentleman at the front desk didn't have the any interest in hearing my concerns. April 4, 2013
Rated 5.0 out of 5.0 by Great location and staff We stayed at the hotel for 5 nights. The location is excellent to both the wharf and into the city by the tram. What makes the hotel is the staff they are so helpful and friendly. Would recommend the hotel to anyone. April 3, 2013
Rated 1.0 out of 5.0 by location Very nice hotel overall and convienent to good places to eat and transportation to various places in city April 3, 2013
Rated 4.0 out of 5.0 by good choice We were happy overall. Good price including parking found online. Location is excellent. Hotel is nice, clean and pretty. Bed was not good. Food in restaurant was expensive and not very good. April 2, 2013
Rated 5.0 out of 5.0 by Great service and nice room We only stayed a couple of nights but it was very relaxing and close to everything we wanted to see. March 31, 2013
Rated 5.0 out of 5.0 by Everything was fantastic The room was quite, comfortable, and clean, and maintained when we stepped out for the day, best pillows ever experienced in a hotel. It was conveniently located to all the site seeing attractions, we wanted to see and more. The staff was friendly and helpful when needed. Best burger place: In & out burger, close to cable cars, Harley Davidson shop, Fisherman's Wharf, Pier 39, Walgreen's, and more, everything was in walking distance. What a memorable time, for me and my family, thank you :) March 30, 2013
Rated 3.0 out of 5.0 by Ok Good comfortable stay, excellent location but horrible room view March 30, 2013
Rated 4.0 out of 5.0 by Separate Building The second building is too removed from parking and pool. No front desk staff most of time or concierge. Yet room rates the same March 29, 2013
Rated 5.0 out of 5.0 by Hotel Experience I have stayed at his property before and would happily recommend it if you want to be close to Fishermans wharf. March 29, 2013
Rated 5.0 out of 5.0 by Must stay Hotel in San Francisco I recommend to anyone staying in SF to seriously consider this Holiday INN at Fisherman's Wharf. Best service, food and convenience to the wharf itself. Staff is very accommodating. I would go back there. March 26, 2013
Rated 4.0 out of 5.0 by Overall satisfying My family vacation stay was overall satisfying...... March 26, 2013
Rated 4.0 out of 5.0 by The beds were very comfortable. The location was close to everything that we need, piers, travel tours, rental cars, and great places to eat. March 25, 2013
Rated 4.0 out of 5.0 by Nice location :-) Location was nice but the only problem was the parking fee... $40+tax is a bit too high..... Overall,, nice hotel :-) March 23, 2013
Rated 5.0 out of 5.0 by My Stay in San Fran Room was very clean ,staff was very nice ,only complaint is that $45.00 a day parking they charge a day is a little much. March 23, 2013
Rated 5.0 out of 5.0 by Holiday Inn, Fisherman's Wharf, San Francisco I don't know why this hotel is only 3 star, as it seems to have everything necessary for a 4 star. We were very comfortable, lovely room, if a little noisy aircon, and very noisy dustmen in the early hours. Ask for a room not facing Columbus Ave! It is only a couple of blocks from Fisherman's Wharf, so is very handy for all attractions. There is a 24 hour Denny's, which is very handy for a late arrival if you haven't eaten on the plane, we used it then and also for lunch before returning to the airport. We didn't use the hotel restaurant, but the bar was fine, and quite good value for USA. (compared with our home in Spain!) I would certainly recommend this hotel, and would return if I were to visit San Francisco again. March 21, 2013
Rated 5.0 out of 5.0 by Great Fisherman's wharf option It's not the newest hotel in the area, but the staff are friendly and except for the expensive parking ($45 a day) it's good value. I've stayed a few times and every time have enjoyed the hotel. It's clean and well located. March 20, 2013
Rated 3.0 out of 5.0 by OK for business but not great for families Room was a bit small but clean. Helpful cleaning staff got more blankets and towels. I was upgraded to the 5th floor with the business center and a small frig as a priority club member - still a pretty standard room in my book. Noisy hall due to group of young overseas tourist group including banging on random doors down the hallway. Requested a roll away bed so our daughter could have her own bed (as listed on website) but told they don't give them out anymore due to fire codes. Offered to book me a second room as a "discount" price. Had we known roll away was not an option (again as stated on hotel website) we would have stayed somewhere else. Breakfast buffet was nice but very expensive. March 19, 2013
Rated 4.0 out of 5.0 by Great Location and Clean I appreciated staying in a clean hotel, with a great location. My family of six could very easily walk to many sites. We like to have our breakfast in the hotel and then go for the day but we had only one breakfast at this hotel. The prices for breakfast are not family friendly at all. The food was good but way over priced. We found another place for half the price and ate there for the rest of our stay. Also, noticed other guests doing the same thing. For this hotel I would say Sleep but don't Eat there. March 18, 2013
Rated 4.0 out of 5.0 by Great location. The location is great - right next to Fisherman's Wharf. It's a little pricey and you have to pay for parking, but it's clean and the underground parking felt very secure. March 18, 2013
Rated 5.0 out of 5.0 by Great location This was an overal good stay at Holiday Inn Fisherman's Wharf. You cannot beat the location, close to everything. March 16, 2013
Rated 5.0 out of 5.0 WONDERFUL Can't believe how nice everyone and everything was. The location to the wharf was also great and the concierge was wonderful. However that was my 1st stay as a Priority Club Member and was not made aware of the extras that I was entitled too. You are right I did not read it until I got back home. March 13, 2013
Rated 1.0 out of 5.0 by Poor customer service This hotel had a poor customer service. At check in the clerk did not give any importance and was not aware what was a Platinum member, she was in a rush and kind of rude. The maids will knock once and open the door fast, if you did not get the lock they can get in fast and unexpected, also they start this early in the morning, and almost every 30 minutes until you leave. The rooms are old and the A/C very noisy. Bad experience over all March 12, 2013
Rated 5.0 out of 5.0 by Great view and close to everything in Pier 39 I couldnt recomend this place any higher. The service was warm and accomodating and provided a great stay for our honeymoon. Pier 39 was blocks away so you can just park your car in their lot, walk and enjoy what San Francisco has to offer. A must if you would like a pleasant stay near the embarcadero. March 11, 2013
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