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Rated 4.0 out of 5 by 954 reviewers.
Rated 4.0 out of 5.0 by Good hotel with value for money We enjoyed our stay and the rooms are big and comfortable but the food is below average in quality . The staff were friendly and courteous . Overall the stay was good and the closeby restaurants were very good . March 2, 2015
Rated 5.0 out of 5.0 by Great Room on IHG Floor This hotel is ideally located and very impressive with an inviting atmosphere. The on-site restaurant, store and concierge are a definite bonus. Please remind all your front desk employees that a smile goes a long way. Thanks for the green apples! The room which we were originally given had what appeared to be black mold around the base of the toilet. Housekeeping was called and we were told that it needed to be caulked. When we had asked the male manager/attendant on staff and the hotel operator for another room we were told that all the rooms were booked. We immediately followed up with a young, female clerk at the front desk who took the time to find us another room which was available and happened to be on the IHG floor. We were extremely satisfied with our new room and because of her efforts we will again choose this hotel. As IHG Rewards Club members we feel that we should have been offered an IHG preferred room upon our check-in especially since there was one available. March 2, 2015
Rated 5.0 out of 5.0 by Hotel exceeded my expectations! Loved this hotel! Great location in Fisherman's Wharf. The staff was friendly and helpful. The room was clean, quiet and comfortable. And I booked it at a great rate! March 1, 2015
Rated 4.0 out of 5.0 by Nice Stay the hotel was older and could use some remodeling but was super clean and the staff was great! I thought the prices for breakfast options were high so we did not eat there otherwise we would have. Overall I would stay there again. February 27, 2015
Rated 1.0 out of 5.0 by Noisy I had specifically requested a a quiet area and I was put in a room that faced the wharf which was very noisy and I was put in a room that was in between two other rooms which both had babies. What a noisy room it was and did not sleep well at all due to that. February 26, 2015
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