Rated 4.1 out of 5 by 538
Rated 5.0 out of 5.0 by NKitty Great location and excellent service
Location is within easy walking distance to lots of attractions and dining choices. All staff were extremely friendly and helpful. Breakfast area was large and food was constantly replenished even when invaded by a horde of hungry teenagers. Comfortable beds and quiet even though the hotel was full. Definitely recommend if sightseeing in the Fisherman Wharf area.
July 10, 2014
Rated 3.0 out of 5.0 by Mayo Show Truck average
Wasn't overly impressed, for the high rate I would have expected alot more, no views from room and the breakfast area was extremely crowded and you wouldn't honor the CLC rates even though you had a sign at front desk stating you do.
July 9, 2014
Rated 4.0 out of 5.0 by Bona12345 smoking areas
Did not like the smoking areas right outside the hotel exit doors!
July 8, 2014
Rated 5.0 out of 5.0 by edmc757 outstanding
The hotel and staff was amazing. I would recommend this to anyone going to San Francisco.
July 8, 2014
Rated 5.0 out of 5.0 by NancySp great stay!
We enjoyed staying at the Holiday Inn Express and Suites at Fisherman's Wharf. My family stayed in the hotel 4 nights while we were on vacation in San Francisco. The breakfast was included and there was a great variety of choices, including cheese omelets, sausage, pancakes, pastries and delicious biscuits. There was also the usual food such as oatmeal and cereal and other things.
We loved the location of the hotel, only a few blocks away from Fisherman's Wharf and just a short walk to many other sights as well.
We also felt the cleaning staff was extremely courteous and friendly as we would see them in the halls. Our bed was comfortable and we had no issues while we stayed there. I would definitely recommend this hotel and we would stay there again!
July 7, 2014
Rated 1.0 out of 5.0 by PBRStreetGang Valet Nightmare
I called the hotel before checking in and was told self parking was available and the cost. Upon arrival; the Valet Boy had His personal vehicle blocking the entrance to the garage so that no one could self park. He told me Valet was mandatory and I could not park my own car. As I asked questions the Valet Boy became disrespectful to me, and it became clear that He was not to be trusted.
Unfortunately; I had to park two blocks away, and walk with my luggage back to the hotel.
When I complained to the Manager; He refused to do anything. This would be a nice place to stay in SF, only if Management did not allow the Valet to run roughshod over top of the Hotel guests.
Next time in SF; I will stay elsewhere.
Message to management: Fire the Valet company. They are a liability.
July 6, 2014
Rated 5.0 out of 5.0 by Bacho59 Great Place
Front lobby was clean, cheerful and welcoming. The staff were very helpful and friendly. The room was clean and cheerful. Breakfast was always warm and good. Many options for breakfast.
July 4, 2014
Rated 5.0 out of 5.0 by rocky155 Great location
Located within walking distance of the Wharf and Ghiradelli Square. The hotel has been updated and the rooms are great. Would be nice to have a fridge in the room, but that would be my only complaint. Overall a great place to stay.
July 3, 2014
Rated 5.0 out of 5.0 by M K Jain Best in San Francisco for family vacation
Best Location. Hop on hop off tour starts from 3 minutes walk, golden gate pier 43 is 5 minutes walk, cable car ride starts from 5 minutes walk, Indian restaurant 5 minute walk. Enjoyed our stay with family.
July 2, 2014
Rated 5.0 out of 5.0 by miriamqtoo A great experience
The entire experience was great, front desk, lobby, elevators, halls, guest room, bed, internet, staff, breakfast, privacy, etc.
I just wish that the Hotel was closer to Moscone Center West, where Google I/O was held.
July 1, 2014
Rated 4.0 out of 5.0 by Sebastiaan76 good location
this express hotel is in good location, walking distance to Pier 39 area.
Overall good hotel, clean and friendly staff.
Breakfast was busy both mornings. Not much space to sit down, but food was kept full.
Just too bad parking is expensive, but that is just the City's fault, not the hotel. They could give some discount to Platinum members. It's only valet parking while next door in the Holiday Inn you have self parking I believe. That hotel has also Denny's inside in case you like that.
One night there was fire alarm in evening and it's always funny how relaxed and slow people act on such things. Let's see next time when they start to smell smoke or see actual fire.
Lucky for us it was just a test or false alarm.
July 1, 2014
Rated 5.0 out of 5.0 by JoHoGo Quality in every corner
Cleanliness, great breakfast buffet, stellar service from reception to housekeeping. Recommend this hotel highly for families, business travel, etc. Will now be a more frequent customer of Holiday Inn Express.
June 30, 2014
Rated 5.0 out of 5.0 by Diane512 great location
Great location...great staff......great breakfast!
June 27, 2014
Rated 5.0 out of 5.0 by gypsigran wonderful experience
We chose this hotel upon advice of friends who had stayed in the facility. It was a great choice, a bit pricey for our budget but you get what you pay for and we probably are only going this way once. We really enjoyed the ride!!!
June 27, 2014
Rated 5.0 out of 5.0 by mireladscorr Never disappointed with Holiday Inn
I am never disappointed when staying in a Holiday Inn hotel! There is no luxury features but it provides me as much comfort and cleanliness that I need!
The breakfast is a plus! It is not great on variety but has enough to save me money and time.
This time I was even more satisfied because I had made a pre paid reservation and after my flight got cancelled, they even refunded me for the extra night I had paid! :)
Great customer service!! Congrats HI!! :)
June 26, 2014
Rated 4.0 out of 5.0 by Richard02 Good location and clean rooms
This hotel is in a good location for Fishermans wharf and the tram and bus services to the rest of the city
June 26, 2014
Rated 4.0 out of 5.0 by MRLAZ Great Location friendly staff
In Sf for son's wedding, GREAT location and wonderful staff, we booked double room, three in our party, wished the beds were queen rather than double that may have helped my sleep. Hard to relax with stress of wedding etc Would love to come back on a real vacation next time booking room with king bed.
June 25, 2014
Rated 5.0 out of 5.0 by Hamsterpants Excellent Staff and service
I arrived in town for my friends wedding and being a service member I travel often. I often stay at Holiday Inn's and Holiday Inn Express' and the service is normally great, however at this hotel the service was outstanding. The check in process was extremely painless, taking just under 2 minutes, and the staff were just fantastic. The room itself was also beautiful and clean.
June 23, 2014
Rated 5.0 out of 5.0 by AFHA Great Experience
We had a great experience at the HIE. They let us check in two hours early so my husband could prepare for a job interview. The room was clean and very nice. The breakfast bar was wonderful. We used the valet service for parking, and the attendants were very friendly and quick. The front desk attendants were very courteous and helpful, and they made check in/out easy and fast. We would definitely use this hotel again.
June 23, 2014
Rated 3.0 out of 5.0 by mysky7 Good location, but not that much valuable.
Good location in fisherman's wharf and the staffs in check-in counter and concierge were very kind with giving enough information.
However, unknown hair was on the bed sheet and toilet paper was in toilet when I entered the room.
Overall, I understand the location is very nice but when it comes with the price, I would say its value is average.
June 22, 2014
Rated 4.0 out of 5.0 by CoLa3D Was a great stay.
We enjoyed our stay and the convenience of the location was helpful. Really liked the breakfast variety and quality. Would stay here again.
June 22, 2014
Rated 5.0 out of 5.0 by Harley68 First-Class Experience
This hotel is an outstanding value and has a location just a few blocks from Fisherman's Warf, the famous cablecars, all double-decker tour buses and everything one would want for a great San Francisco vacation. The hotel and rooms are very nicely decorated and recently renovated. The breakfast area and serving area is extremely nice and has various types of seating and tables to accommodate all types of relaxing, leisure or business dining and is quite large and tastefully decorated. Plenty of food choices, never out of food during our 3-day stay. The staff was very professional, there is a tour desk staffed throughout the day. Our stay could not have been more pleasant.
June 19, 2014
Rated 5.0 out of 5.0 by Liz and Gregg Great hotel and location
This is an older hotel but the location was perfect. Near bus stops, tours, cable car and the wharf. Walking distance to everything in Fishermans's Wharf. Having breakfast on site was a plus. It saved time and offered many choices such as eggs, sausage, bacon, biscuits, cereal, muffins, sweet rolls, fruit, pancakes, oatmeal, juice, milk coffee, etc. The rooms were basic but comfortable and quiet. The view was of an empty courtyard though. Staff was friendly and helpful. We stayed for 5 nights! We recommend staying here!
June 17, 2014
Rated 5.0 out of 5.0 by RonO24 Great place in a beautiful city
We were treated extremely well from the time we walked in the door until we left. The staff we encountered in the hallways were very friendly and accommodating. The breakfast was fresh, hot items hot and all items kept stocked.
June 16, 2014
Rated 5.0 out of 5.0 by Daman2014 Great stay at a great location
Located a few blocks from Fishermans Wharf and other attractions worked great for a family stay in the city. The Lobby was open and inviting, the rooms were spacious, clean and quiet. The breakfast room had quite a variety from the grab and go or sit and eat options. We did have the chance to use the fitness center which had a few of the usual apparatus. An overall great location and pleasant stay.
June 15, 2014
Rated 2.0 out of 5.0 by Travelingirl Lots of money for little return
Yes, this is in walking distance to Fisherman's Wharf. That is this hotel's only redeeming quality. The staff do not seem to care whether you are greeted or attended to, or even if you are there or not. Only valet parking is available. It is outrageously expensive and makes it difficult to access your car if you want to get anything out of it plus the tips every time in and out cost you as well.
My room view was of four walls. I was on the fourth floor and could see nothing but sky and walls. The room was small. Internet was unreliable. It was way to expensive for how you were treated and what you got out of it.
June 15, 2014
Rated 5.0 out of 5.0 by Joaquin M Ideal location
The staff was very accommodating. Joseph, the first person I met at check in was very efficient and best of all, he was accommodating and pleasant.
Pier 39 attractions were within walking distance and included the famed SF cable car.
Bottom lines-- Be happy to be a return guest on my next visit to San Francisco.
June 14, 2014
Rated 5.0 out of 5.0 by michele7707 Spacious comfortable room
I highly recommend the family suite which was spacious and comfortable for our family of 4, including a comfortable sofa bed, refrigerator and microwave. We've stayed in many other hotels in San Francisco and this is definitely our favorite! Great complimentary breakfast! The value of the room with the breakfast is definitely excellent, especially compared to other SF hotels. Parking is a little expensive, but that's usual for San Francisco. All in all a great experience!
June 10, 2014
Rated 5.0 out of 5.0 by ynph Servicio excelente
Excelente servicio del personal, Gente cálida, amable, las habitaciones impecables
June 9, 2014
Rated 5.0 out of 5.0 by DaisyDogPrincess Excellent hotel, fantastic location
Excellent hotel with fantastic staff. There was a Muni Bus strike while I was visiting and the conceriege made it easy for me and supplied me several taxi cab phone numbers to use. Front desk was very helpful too, from providing me directions to storing luggage on my last day. Breakfast was great with many items to select from and staff kept the area clean and well stocked. This property is located 2 blocks from Fisherman's Wharf and a wonderful "base location" to conduct both business and enjoy everything that San Francisco has to offer!
June 9, 2014