Rated 4.1 out of 5 by 520
Rated 1.0 out of 5.0 by SR0516 Horribly managed - worst experience as IHG member. BEWARE folks
I am a IHG member and probably stayed at IHG for over 100 nights. Never had to go through so much challenges
I do a reward stay and I was asked if I need some snacks or 500 reward points, which I request for the later. More than a month, bunch of emails and online missing miles check .....I still don't get it
Now the biggest blow, there was 60 used charged to my card account, again 7 emails to IHG, a lot of phone calls to my card company and weeks of painful struggle I get promise to get the money back
Not even a polite apology and if an IHG member goes through this, all the best to all others.
I do nth think the management there really cares!!!!!
May 2, 2014
Rated 5.0 out of 5.0 by wb14 GREAT STAY
Excellent hotel close to Fishermans Wharf and many other amenities.
April 30, 2014
Rated 5.0 out of 5.0 by Coltman59 Perfect Place to Stay on Fisherman's Wharf
Wonderful place to stay. Very easy walking to Fisherman's Wharf. Beautiful, clean, comfortable rooms. Friendly staff. Fantastic breakfast. Will definitely recommend to friends and will stay here anytime we are in San Francisco!!
April 30, 2014
Rated 5.0 out of 5.0 by Jen6969 Fabulous Hotel
Very comfortable beds. Fantastic location - short stroll to all Piers and sights. Highly recommend
April 30, 2014
Rated 5.0 out of 5.0 by sandy38 excelente ubicacion
Nos hospedamos en este hotel y fue una excelente experiencia, viajamos en familia con niños pequeños, el hotel está muy bien ubicado muy cerca del Pier 39, a solo unas cuadras de Girardelli , a dos cuadras de la estación del cable car, cerca del acuario, etc.,a todos estos lugares te podías ir caminando, excelente relación calidad-precio.
April 29, 2014
Rated 5.0 out of 5.0 by Needed a vacation Relaxing vacation
Great central hub to many activities in the Wharf and getting to transportation to see other sites of San Francisco. The entire staff was helpful and polite. Rooms were cleaned and nice and dark for sleeping.
April 29, 2014
Rated 5.0 out of 5.0 by Susan1966 Very nice place to stay.
This is our second time staying at this HIE. We were pleased with the refurbishing they had done since our last stay, especially the increased seating in the breakfast area.
The location is great, easy walk to the Wharf and access to the MUNI.
Will definitely stay here again.
April 28, 2014
Rated 5.0 out of 5.0 by Cheryl B. Excellent Stay
My family of three really enjoyed staying here. The location was ideal, the breakfast superb and the staff very nice. Our room was great, too.
April 27, 2014
Rated 4.0 out of 5.0 by jaycee54 very nice room but breakfast lets it down.
The breakfast omelette was terrible. it had the consistency of rubber . Do they use powdered eggs?
We have stayed at holiday inn express in Quebec and there they serve scrambled eggs, real eggs and bacon. Much better.
This really lets down a really nice hotel.
April 26, 2014
Rated 4.0 out of 5.0 by robmarg671 Great location
Walking distance to the wharf and most local attractions ,and shops
April 25, 2014
Rated 4.0 out of 5.0 by headquarters1 SF, Fisherman's Wharf Holiday Inn Express
Nice hotel ! Enjoyed our stay and recommend it to others.
April 24, 2014
Rated 4.0 out of 5.0 by sanababeets Prime location
Prime location with prime parking prices. Don't rent a car unless you expect to pay $45 a night plus taxes to park it there. The night we arrived, we waited in the valet line for over 25 minutes just to get our car in the driveway. Frustrating. Once in and the punch in the face of the cost of parking settled in, the hotel itself is nice. Greeted warmly. Room on top floor. NO VIEW. The doors to the room are large but very thin. You can hear every single door slam shut in the area of your hallway. Please consider doing something about that.
There were a lot of kids staying the same time we were and they don't keep still. Constant door slamming was very annoying and the noise in the hall. The first morning we were there, the cleaning staff sounded like a bunch of chickens squawking right outside my door. For a good half hour they kept yapping in their foreign language. I had the do not disturb sign up because I needed extra sleep to catch up on and it was disturbed.
Our room had a very comfortable king size bed. The lamps and decor was modern and I loved the outlets on them. Made it easy to charge electronics. Room had a desk and chair and one more chair in the corner. Well furnished, but tight fitting. The bathroom was well lit, a nice size and I really liked the full countertop to store toiletries. Clean and adequate water pressure. I like the clothes line in the shower.
No view. We used a lot of timeshare points to stay here and that was disappointing. The breakfast is ok. They need to get another pancake making machine. The wait for silver dollar pancakes is crazy. One minute per flapjack equates to 30 minutes if you have a line of 6 people wanting 5 each (and then some).
They served the same food during my entire stay. Turkey sausage, scrambled eggs (that were dry and tasteless), biscuits (dry and not flavorful), and gravy that was a little salty for my taste. I liked the to go oatmeal containers. I grabbed some for my room later. They have a nice selection of things to choose. If none are to your liking, theres a Denny's right next door.
I didn't notice the stack of maps at the concierge desk until we were getting ready to leave. Please offer this at time of check in. Most of us are tired, frazzled, or have a lot on our mind at check in (with the excitement to be there) that we don't think of simple things like this.
Overall, I enjoyed my stay with a few quirks. Next time, no car. Thankfully, my stay was short so although it hurt to pay for parking, it wasn't as bad as those who may have been staying for a week. I do recommend this place. Ask for a room with a view.
April 23, 2014
Rated 5.0 out of 5.0 GOOD BREAKFAST AND COMFORTABLE BEDROOM
I liked the hotel accommodations, service and staff cortesy, and that certainly covered my expectations. But I think the price paid for the night was too high! I believe that people looking for a clean and comfortable hotel should spend more money on other items such as sightseeing and purchases In short, the hotel is too expensive, in my opinion.
April 22, 2014
Rated 5.0 out of 5.0 by itzchau Perfect Location; Nice Room
This hotel is located right smack in the middle of Fisherman Wharf. It was a block away from our tour bus headquarter and all the restaurants near the pier.
I also requested a late checkout at 2PM but wasn't able to get back until 3PM. Staff was very accommodating.
April 22, 2014
Rated 2.0 out of 5.0 by Jackolope2014 Disappointing, when compared to other hotels.
The cost of the location is high, with little to warrant it. There is a $50.00 parking charge, per night, that is never mentioned when booking your reservation, online. The view consisted of the hotel walls, literally. Overall, this was not what Holiday Inn Express has been known for. We travel a lot, and this chain is a reliable choice, usually.
April 19, 2014
Rated 5.0 out of 5.0 by bmthorn Holiday Inn Fishermans wharf
I used my points for our 4 day stay.
Inga at the front desk was exceptional. Our room was very comfortable, room size was fine. We had a wonderful stay.The breakfast was alright. Location was awesome
April 17, 2014
Rated 5.0 out of 5.0 by AXAX Great front desk and housekeeping staff!
This hotel is close to everything on the Wharf. It's close enough to walk to several shops and restaurants, Pier 39, Ghirardelli Square, and a close walk to the trolley, both cable car lines and several bus lines if you want to explore a little further.
April 17, 2014
Rated 5.0 out of 5.0 by NCNAAPTattendee Great Stay
I have stayed in a number of San Francisco hotels, and 2 on the wharf. The area is pricey, but this is well WORTH the price. Having breakfast right in the hotel is by FAR more convenient than having to go out and find breakfast in the touristy area--let alone waiting for it. Another PLUS is that all hotels in San Francisco do not include parking in your stay--and this Holiday Inn Express allows you to book your parking when you book your room--the rate is about the same as it is in other local hotels, but you will never face the issue of showing-up at your hotel in the evening, and being told that you cannot park your car. I have had to go driving around the city to find a lot, and then find transportation back to my hotel--not so with this Holiday Inn Express. Very cool amenity for this city!
April 15, 2014
Rated 5.0 out of 5.0 by twatt very nice room, service, wonderful bf
This was a wonderful experience! We liked nearly everything about our stay, but were confused why there was only one person on duty during peak check in and out times. But, the staff on duty were extremely helpful and nice. too, the conciege gentlemen we dealt with were professional, nicely attired and well spoken and ever so helpful. There was no rushing us. We were impressed!
The room was nice, comfortable and served our purposes well. Even though the room had no real "view", we liked the idea that in an emergency, we could just hop out our window and be safe.
The shuttle service was nice to have as well and our driver Santana was wonderful.
The breakfast was terrific and lots of choices for the varied tastes. The set up was nice, as well, plus the seating was wonderful and allowed for variations in the number in families.
No sure when we can return, but will definitely come back to Holiday Inn Express. Very convenient all the way!!
April 13, 2014
Rated 5.0 out of 5.0 by FLSportsMom Location and Breakfast
Location of hotel to the Wharf is perfect. Our jr suite room was great; spacious, clean, and comfortable. Concierge service was helpful. The recent remodel/update is very stylish. Staff was friendly. Breakfast is decent; a few more fruit options would be appealing. We would definitely stay again. We selected this hotel because of location and the breakfast option......we were satisfied!
April 12, 2014
Rated 4.0 out of 5.0 by H1234 Easter break in SF
Hotel delivered as promised - efficient service, good value for money.
April 11, 2014
Rated 5.0 out of 5.0 by waz74 awesome time
Great service, very friendly, great value, great room
April 11, 2014
Rated 5.0 out of 5.0 by DKMorris Perfect location, great staff
Staff very helpful, location perfect for tourists. Breakfast area packed to the point of no tables due to crowds. Lots of street noise due to location of room.
April 10, 2014
Rated 5.0 out of 5.0 by devmsm All around comfortable stay at Fisherman's Wharf
We stayed for a week at the Holiday Inn Express Fisherman's Wharf complex over our honeymoon. The hotel is nicely located just blocks away from local attractions. The front desk and room keeping staff were polite, professional and friendly. They were eager to help us out with our questions. The hotel room was well kept, comfortable and nicely appointed with a big bathroom and plenty of towels. Little things like a clean coffee maker and different pillows of various firmness were welcomed. The cost of the stay was excellent and we were pleased at the level of service for what we paid. We would recommend this hotel to anyone looking to stay long term in the area.
April 9, 2014
Rated 4.0 out of 5.0 by Rob311 Excellent Staff
The staff at this hotel were more than accommodating! The hotel had just been renovated and was very nicely appointed and clean! The only negative is the very high parking rates. I think hotel guests, especially platinum members, should get free parking or a larger discount!
April 8, 2014
Rated 4.0 out of 5.0 by S.G. sauberes Hotel in guter Lage
Direkt am Fishermans Wharf gelelgenes Hotel, von dem aus die interessanten Punkte in San Francisco gut zu erreichen sind.
Das Zimmer war sauber, das Personal freundlich und die Auswahl beim Frühstücksbuffet bestens
April 8, 2014
Rated 4.0 out of 5.0 by JSalu Uno de los mejores desayunos de hotel
Para el precio y calidad de hotel el desayuno es espectacular, muy variado. Ubicación dentro de San Francisco es excelente también. Altamente recomendable
April 8, 2014
Rated 5.0 out of 5.0 by J.G. Relaxing 3 night stay at Fishermans Wharf
My Husband and I spent a very comfortable
3 night stay at the Holiday Inn Express and
Suites (San Francisco Fisherman's Wharf).
The location was great and I found the hotel
to be surprising clean with a fresh color scheme.
The complimentary breakfast was great with this
hotel close to all the right attractions is San
Francisco. I will be staying here on my next
visit to SF and would highly recommend this
Holiday Inn Express and Suites to anyone looking
for a reasonable priced, clean comfortable room within
a couple block distance to the Fisherman's Wharf and other major attractions.
April 6, 2014
Rated 5.0 out of 5.0 by DeanW Express with Frienliness
WE had the best experience I have ever had in a hotel at the HI Express in SF. We arrived early and the front counter person checked us in to our room! She had the" I can do it" attitude. I asked her to hold the luggage and she got us the room! Above expectations. The hotel was close to everything we wanted to do, The Warf and the trolleys steps away from the front door.. The rooms were quiet and comfortable. Every staff member greeted us with a smile and was courteous. I have never experienced this many friendly staff in all of my travels. This hotel is my number one choice!
April 6, 2014
Rated 1.0 out of 5.0 by Maxnout The Room
Have stated previously all the negatives involving heating and cooling.
April 5, 2014