Rated 4.0 out of 5 by 889
Rated 5.0 out of 5.0 by Mer99 Great location!
This location is very convenient to Fisherman's Wharf. The hotel is very clean and new, and I enjoyed my stay.
December 24, 2014
Rated 1.0 out of 5.0 by Figsfam7 Not a pleasant experience
At first we were very impressed as hotel staff was very nice and lobby was warm and inviting. They even gave us little gift bags with water and snacks for being rewards members. Our first night wasn't too bad but I did notice a few ants crawling around on the AC unit. Didn't think much of it until we got back to hotel the next day. We had two connecting rooms and had placed all of our snacks (for our family of 7 that we used during road trip and planned to use in way home as well) placed on a desk in one of the rooms. When we got back to hotel after a full day our snacks were covered in ants!! We then found more ants in bathroom and in the second room as well. We had to call 3 times and tell them we had young kids that needed to get to bed editor someone finally showed up. The lady on phone said when it rains they have a problem with ants yet the lady that showed up said they never have ant problems. The lady that came to check out ant problem had a bottle that wasn't labeled and proceeded to spray it on any live ants in bathroom, on walls, and on desk. I had to ask her 3 times what she was spraying in which she finally said "insect spray". I asked if it was safe then for my family as it was being sprayed on the desk surface and floors that my family would come in contact with and she said yes it was safe but yet it didn't smell like insect spray and she wouldn't tell me the name of it. We had to throw out all our snacks and next morning we found more ants. They never offered to move us rooms and all we got was an apology and had to spend money to purchase more snacks for trip home. Our other huge issue was with parking. They charge $40.00 to park but failed to mention another $5.75 charch for parking. On our second night there was zero parking spots. After driving around for 30 minutes we went to go in and complain and as I was waiting my husband text me to say he finally saw someone leaving and was able to get a spot. I do have to say that Holiday inn did refund our parking fees and apologized so that was at least good. I really wish they would have handled the ant situation better and that whole situation just put a sour taste in our mouths. For sure won't be staying in this hotel again!
December 24, 2014
Rated 5.0 out of 5.0 by colindp Anniversary
Everything was great but the parking fee of $45 tax was, I thought, exorbitant.
December 23, 2014