Rated 4.0 out of 5 by 1123
Rated 5.0 out of 5.0 by Mark_Ski Great location
If you visiting SF for leisure and looking for close proximity to Fisherman's Wharf and Alcatraz, you will not find a better IHG location. Place can get very busy during the summer with many families and organized tours. Very nice and friendly staff. Good breakfast but highly overpriced, especially when comparing to multiple options just around the corner. Will definitely consider staying there again.
July 28, 2015
Rated 2.0 out of 5.0 by Iain100 Disappointing
I have stayed at a number of IHG hotels - in fact they are my default search setting, but this was not one of my better experiences:
The Good - some of the staff were polite, friendly and genuinely helpful.
The Bad - one member of staff - check in - was rude, snide and particularly unhelpful.
The Ugly - Prices were very high and I am not sure I have ever encountered 2 gratuity boxes on the same bill before - one filled in and another one blank. This seemed particularly excessive as it was a self service breakfast buffet.
Overall I would not return to this hotel in in SanFran again and found it a disappointing experience
July 27, 2015
Rated 3.0 out of 5.0 by rlh_wildhare Fishermans wharf
Room was not as clean as it should have been. Worn down and in need of upkeep but as clean as it could be. Staff was nice and helpful and location is great, which is why I picked this hotel.
July 24, 2015