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Rated 4.3 out of 5 by 484 reviewers.
Rated 2.0 out of 5.0 Bad neighborhood and Old hotel The statement that you can only put so much lipstick on a pig fits here. The hotel is old and while renovated inside, still has that old danky smell. To boot, the smell from the restaurant down stairs wafts all the way unto the top floor.The exterior is in a shambles and the rooms with views unfortunately have windows that haven't been cleaned in years. Worst of all, the parking is ridiculous! As long as your car is 6' 2 " or shorter you're ok. But most SUVs and trucks have to park at least two blocks away. October 27, 2014
Rated 5.0 out of 5.0 by Great Value! Great Views! I spent a lot of time researching in order to find a hotel that fit our needs. We couldn't have been happier with The Holiday Inn - Golden Gateway. From the moment we checked in with the ever so charming front desk clerk whose name was Baker, until we checked out, with Baker as well, we were pleased. The staff was very pleasent and always greeted us no matter where we were. The location was prime and the views from our room were amazing. I read that the street noise was bothersome at this hotel but if street noise is a bother then you are in the wrong city. I would highly recommend this hotel to anyone wanting to visit San Francisco. It was a great fit for us! October 27, 2014
Rated 5.0 out of 5.0 by Great location, nicely updated hotel The location was great at the end of the California Cable Car line and had great access to the bus system as well. Nice neighborhood to be in/around. Hotel was nice and as expected from a remodeled/refreshed older hotel that has to make the most of smaller rooms. Plenty of plugins for all of the electronics that are traveled with nowadays. We had a corner room with great views towards the bay and the financial district. The view could have been better if the exterior of the windows were washed though. We really enjoyed the power shades for the windows as it provided a nice, expensive feel to the room. The bathroom was small but had plenty of counter space/shelving that could be used. I wish that there was a fan or better venting in the bathroom though since it just smelled damp and maybe a bit mildew-y even though no mildew was seen. After hanging your damp towel over the shower curtain rod, it was still damp the next day due to the poor ventilation in the bathroom. We only ate at the restaurant one morning for the breakfast buffet. There was plenty of options on the buffet but then again it is a buffet and sometimes things aren't the most freshly prepared if you are towards the end of the buffet time. We were offered to have eggs prepared as we liked if we didn't want the scrambled eggs that were on the buffet, that is a nice touch. I felt that the buffet was a bit on the expensive side for breakfast but there were a lot of options there so it makes sense for the "upscale price". October 27, 2014
Rated 2.0 out of 5.0 by Not worth the price Was there for a conference that was at the hotel. Would have been nice if there were room rate discounts. The room was clean. I was supposed to get a daily newspaper which I only received on my day of check out. The window shade was stuck in the upright position and i couldn't get them down. I also wasn't offered any breakfast coupons as I saw other people got. Next time will look for another place perhaps less expensive. October 27, 2014
Rated 5.0 out of 5.0 by Great welcome Received a very warm welcome at check-in from Baker. He was incredibly friendly after many flight delays, gave me all the information I needed, and set me up in an amazing 25th floor corner room with views of the city, Alcatraz, and glimpses of the Golden Gate. The room and hotel were very clean and comfortable. One negative was the amount of guests smoking immediately outside the front doors. I had hoped they would be encouraged to smoke further away from the building and the other guests loading/unloading. October 25, 2014
Rated 5.0 out of 5.0 by Completely re-designed lobby gives you a new hotel. The modifications to the entrance, lobby, waiting room, and restaurant make this a totally new hotel. The convention area is now completely separate from the lobby, giving everyone the feel of open-ness and security. October 25, 2014
Rated 5.0 out of 5.0 by San Francisco This hotel is located very close to my meeting location. The staff is very professional and made me feel like a special guest. I felt appreciated. My room and accommodations were top notch. I would highly recommend this hotel to anyone planning on visiting San Francisco. Great location and close to all things. October 24, 2014
Rated 5.0 out of 5.0 by Beautiful remodel I have been staying at this hotel every year for several years now, and the recent remodeling brings it into the 21st century. The rooms are very clean and comfortable; in fact, I think the mattress is more comfortable than my Stearns & Foster at home! It is also nice to see the same, friendly staff every year. Their smiling faces always make me feel welcome. October 24, 2014
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