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Rated 4.3 out of 5 by 610 reviewers.
Rated 1.0 out of 5.0 by Bad experience Front desk personal lack of experience with Reward Gold-Elite Members Manager unable to handle a normal prepaid reservation. No priority check in: Check in over 45 minutes for a Gold - Elite member No priority check out : Check out 25 minutes (very busy and not front desk personal to handle the flow) Be aware of the in-out jam .... March 30, 2015
Rated 5.0 out of 5.0 IST EVER STAY IN SAN FRANCISCO Over all our first stay was excellent, except that 1st the breakfast buffet was cold and diner the following evening was warmish and expensive. We have stayed at Holiday Inn s in the UK where overall the food is served hot and less expensive than the US March 30, 2015
Rated 2.0 out of 5.0 by Business booking Easy to book online at first, but if you are booking multiple members of staff be prepared for mistakes in the reservations, billings, etc. You will need to learn their internal bureaucracy and police it more than their own staff who are paid to so in order to avoid future problems. Once above issue is worked out, then I have no complaints. Some staff are awesome, and I don't think this is a problem with "bad" staff--this is corporate HQ's responsibility to make sure their systems work and their staff are trained and that there are enough of them on site to help people. March 29, 2015
Rated 5.0 out of 5.0 by Overall experience Great location, great service, very clean. Definitely staying here next time in the city. March 28, 2015
Rated 5.0 out of 5.0 by Great...as usual They remembered me any my room preferences....the excellent location makes this the best choice for my frequent visits. March 28, 2015
Rated 5.0 out of 5.0 by Wonderful food and service I was very impressed with the quality of the food in both the buffet and served meals. The wait people were very sweet and friendly. March 17, 2015
Rated 3.0 out of 5.0 by Unhelpful front desk made it bad for other colleagues An initial request/complaint in person to the front desk to change a noisy room (that I originally specified during booking) was met with a patronizing front desk personnel saying no rooms available without checking, and giving nonsense excuses about priority to airline staff, and refusing to type in request to system, saying I needed to come back in the morning to check. Staying at enough hotels to know it is likely a bad employee, I called up from room and some other gentleman picked, and the difference was night and day, with the 2nd front desk man apologizing, empathizing, then offering another room, but was suggesting to wait till tomorrow as the available room was on another floor, and with 2 beds, also at a lower floor. The next day my stuff was moved and they assigned the top floor. Rest of stay was great! So my review is giving low marks based on the black sheep employee to bring to attention, but in fact the experience was redeemed by the 2nd employee. March 16, 2015
Rated 5.0 out of 5.0 by professional and accomadating staff The staff were very professional and able to accomadate a couple of requests I had. (An hour later check out time and a place to pump [I am a breastfeeding mom] before my check-in time since I was attending a conference.) March 16, 2015
  • 2015-03-31T09:54:37.299-05:00
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