Rated 4.3 out of 5 by 679
Rated 3.0 out of 5.0 by Colincarwash Expensive
We stayed here this June and expected more than we got!
Firstly we were not recognised as IHG members and not offered either additional points or amenity pack.
I had phoned the hotel requesting the two rooms that I had booked to be next door and on the higher floors if at all possible for the best views. We got one room on 11 and the other on 15!
Breakfast was included within the rate....but charged on our invoice which was removed when questioned at checkout.
Car parking an extortionate $40 plus tax per night - crazy price.
Rooms very small with noisy aircon.
This hotel is over priced and average.
We had originally booked for three nights but luckily had changed to only two nights as we decided to move on as our party was not impressed.
June 27, 2015
Rated 5.0 out of 5.0 by spontaneous traveler Convenient location
Close by many attractions of the area. You can even take the cable car in the corner of the hotel.
June 26, 2015
Rated 4.0 out of 5.0 by jaeslee0808 Comfortable queen bed and great services
awesome stay and view. stay and view.awesome stay and view.
June 25, 2015
Rated 5.0 out of 5.0 by Traveler JT Great location, bedding and very clean
This hotel was in a good location. The room was totally new and remodeled with very good bedding. Parking was a bit expensive but overall experience was very good.
June 24, 2015
Rated 5.0 out of 5.0 by Ghosh Great stay
Great stay. Not a big fan of the restaurant. Would like better faster efficient service.
June 23, 2015
Rated 5.0 out of 5.0 by CWO5USMC Superior Customer Service
I had made my reservation through the hotel Web site and when I arrived, I was given a room upgrade. The in-hotel restaurant was convenient and service and food selections were excellent. Only a word of caution if a person is using the hotel parking--aisles and parking spaces are slightly narrow. Overall I would stay at this property again.
June 22, 2015
Rated 5.0 out of 5.0 by mdmqwn Visit
As an older woman visiting SF at least once a year and sometimes more I always stay at this hotel. It is in the middle of everything I like to do and I feel very safe if I get back there a little late Most of the time I park my car and only take it to go out to Ocean Beach or someplace too far to walk, Polk St has a lot of good restaurants and shops
June 22, 2015
Rated 3.0 out of 5.0 by akomaacj Beautiful facility, ONE desk clerk ruined experience
Beautiful interior, great room, comfortable sleep ruined by awful desk clerk and bacon in my vegetarian breakfast.
Would I try again? Maybe, but if I see that same clerk I'd wait for another to be able to check me in.
June 22, 2015