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Rated 4.3 out of 5 by 761 reviewers.
Rated 4.0 out of 5.0 Great location and view Overall, great hotel! Convient location, had a room on the 23rd floor with an amazing view of the city and bay. Room was comfortable and very clean, a bit noisy from the street, but it is a city and should be expected. The room was very pricey to me, but it is San Fransico, everything is more. For the most part the staff was really nice, there was one older lady with glasses that looked absolutely miserable and when I asked her a question gave me an awful look like I inconvienced her and wasn't very helpful. Her tone and body language were just not appropriate for someone in the service industry. The rest of the staff was great, very friendly in all departments, front desk, housekeeping, restaurant and room service. Also, we had to print out tickets for a Giants game, and the business center charged us. I wasn't on the computer more than a minute and was charged the minimum 5 minute rate, I have never had a hotel charge for a business center. Overall we had a wonderful stay, and we were so sad to leave the city, we loved it! October 4, 2015
Rated 3.0 out of 5.0 by Great Front Desk Staff, Good Location Front Desk staff was consistently helpful, not able to say the same about other departments. Room was comfortable, slept well, but room could use a bit of preventive maintenance. When paying top dollar for a downtown location, the room should be without flaws. October 2, 2015
Rated 4.0 out of 5.0 by Great location, great staff Our room had fantastic views of the San Francisco skyline. The front desk staff were courteous and attentive. Chris in the Breakfast room ensured that the first meal of the day was effortless with plenty of choice. Would stay here again. October 2, 2015
Rated 5.0 out of 5.0 by Great stay for first time to West Coast Stayed here with my sister in August. It was my first time to the West Coast and loved the hotel and city of San Fransisco. Due to my platinum status, I was upgraded to a lovely corner city view! The rooms here are well kept and housekeeping was very friendly. Concierge answered and helped my sister and I navigate around the San Fran area. Drinks at the bar were good as well as the food. Would stay here again! October 1, 2015
Rated 5.0 out of 5.0 by Great Stay I really enjoyed my stay. it was a bit pricey, but worth it. September 30, 2015
Rated 4.0 out of 5.0 by greatr view rooms clean and comfortable. view of SF great. noisy air-condition and street noise (cars) is a negative. Parking convenient in he same building. September 29, 2015
Rated 4.0 out of 5.0 by 景色不错 可以从较高的楼层看见不错的景色,只是窗户清洁度不是很理想。 空调运转时的噪音有些���。 服务人员态度很友好。 September 28, 2015
Rated 5.0 out of 5.0 by Excellent views, well located This is an excellent place to stay. Great views can be had from the upper floors with a professional staff and good facilities. The hotel is conveniently located half way between City Hall and Fisherman's Wharf with regular buses between the three and with the California Street Cable Car terminal beside the hotel it is equally easy to get down to Market Street / Embarcadero. There are some great little bars in restaurants in the vicinity although the hotel also has a well stocked bar with a number of local beers on offer. The area surrounding the hotel is safe. September 27, 2015
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