Rated 4.3 out of 5 by 759
Rated 3.0 out of 5.0 Great Front Desk Staff, Good Location
Front Desk staff was consistently helpful, not able to say the same about other departments. Room was comfortable, slept well, but room could use a bit of preventive maintenance. When paying top dollar for a downtown location, the room should be without flaws.
October 2, 2015
Rated 5.0 out of 5.0 by Trish82189 Great stay for first time to West Coast
Stayed here with my sister in August. It was my first time to the West Coast and loved the hotel and city of San Fransisco. Due to my platinum status, I was upgraded to a lovely corner city view! The rooms here are well kept and housekeeping was very friendly. Concierge answered and helped my sister and I navigate around the San Fran area. Drinks at the bar were good as well as the food. Would stay here again!
October 1, 2015
Rated 5.0 out of 5.0 by ThomasL123 Great Stay
I really enjoyed my stay. it was a bit pricey, but worth it.
September 30, 2015
Rated 4.0 out of 5.0 by bjornp greatr view
rooms clean and comfortable. view of SF great. noisy air-condition and street noise (cars) is a negative.
Parking convenient in he same building.
September 29, 2015
Rated 4.0 out of 5.0 by ilddyy 景色不错
September 28, 2015
Rated 5.0 out of 5.0 by a1exse16 Excellent views, well located
This is an excellent place to stay. Great views can be had from the upper floors with a professional staff and good facilities. The hotel is conveniently located half way between City Hall and Fisherman's Wharf with regular buses between the three and with the California Street Cable Car terminal beside the hotel it is equally easy to get down to Market Street / Embarcadero. There are some great little bars in restaurants in the vicinity although the hotel also has a well stocked bar with a number of local beers on offer. The area surrounding the hotel is safe.
September 27, 2015
Rated 4.0 out of 5.0 by yokohama Room 1900
One of the hottest days of the year and the pool was closed for repairs on a 90 degree day.
The toilet seat doesn't stay up because of the ledge over the toilet.
Room is a little too bright even with shades down.
No room safe in the room.
The room was big and the view was great. The bed was wonderful and carpet was good.
September 26, 2015
Rated 2.0 out of 5.0 by baynie21 Overall just ok
I hate to say it but our stay was just ok. I say just ok because two major things (closed pool, loud night) took place. I specifically scheduled this hotel due to the value (king room, breakfast, parking) but also due to the heated pool. Low and behold the pool was closed (even after calling before booking it and asking if the pool would be open during my stay- which they said yes). Not only was the pool closed but it just happen to close one day prior to my arrival...grrrrr. That was the first extreme disappointment. Then, our evening was fairly loud with the traffic (even being 11 floors up), with the maids station being right by our room and with the ice machine. Ugh. The bed was very comfortable although we didn't get to fully enjoy the sleep. One more thing was that there was no available filtered water other than a vending machine that only accepted visa cards (didn't feel comfortable with that). Had to resort to melted ice, although I'm sure that was unfiltered as well. Anyway, we would probably not stay at this hotel again. Sorry to say. :/
September 25, 2015