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Rated 4.3 out of 5 by 514 reviewers.
Rated 3.0 out of 5.0 by Good hotel in great location I recently spent three nights at this hotel and found it to be in a great location for getting around town to my meetings and to see some of the sights and sounds of the city. Public transportation is readily available and it's a short jog down to the waterfront - and a personal favorite: Ghirardelli Square. I like to run and it was easy to get to the San Francisco Bay trail going up Van Ness. The hotel itself was good. Their internet did not work for a whole day or so - which was problematic for me to stay in touch with my home office. When it was fixed, it worked fine. The restaurant was undergoing renovations so it had been relocated to part of a ballroom. The setup was fine - they even brought in a bunch of TV's so the patrons could watch the news and Olympics etc. I only ate breakfast there once and it was good. The little shop was also in a temporary space, but seemed stocked well enough, though I hope they get in some breakfast muffins for next time... Staff was polite and helpful. I will stay there again next time I'm in San Fran. February 25, 2014
Rated 4.0 out of 5.0 by Great Place Great Rooms! Great view! I went down for a work related training.My check in experince was not that good.I booked two rooms. One was on a company card the other was on me. She could have any record of the CC auth form I sent prior to my arrival.The FD staff who checked me didn't acknowledge my memership until the end of the check experince.I asked the the agent what time the training started.She told me that there was no event tomorrow.I had to get in detial about the spefice of the event and she finally told me.I like the hotel and the brand, whenever I go back to this hotel I hope I dont have an check in experince like that again.I like the hotel!!Took some great photos I attached a Sunrise pic. February 24, 2014
Rated 4.0 out of 5.0 by Convenient and Friendly Stayed here for 5 days for a 2-day meeting but I brought my family along for a mini-vacation. The hotel was comfortable and very convenient. I had a car for two-days, but I parked at a garage down ($30 overnight for weekdays, I think $24 max overnight for weekends) the street instead of paying the $40 per night. Otherwise we took public transit - there were several bus lines in the area, and the terminal stop for the California line for the cable car was at the corner (got the multiple day passes). Everyone at the hotel was friendly and helpful. Wanted to especially thank Charles for his help in getting a taxi for me to the airport. The room was nice. Only minor complaint was that the crib I ordered ahead of time wasn't there and it took maybe 20-30 minutes for them to bring it up. February 24, 2014
Rated 5.0 out of 5.0 by Great location! I enjoyed my stay. The rooms were clean, the view beautiful, and the staff friendly. I loved being a very short walk from Starbucks and Whol e Foods as well! Thank you. February 20, 2014
Rated 4.0 out of 5.0 by Nice views Very nice room and views, but it is a little noisy and could hear people talking in the hallway and in the room next to us. February 14, 2014
Rated 2.0 out of 5.0 by San Francisco 2/6-2/9 When I arrived the staff was very courteous and I had no problems. However, the following morning I was trying to get the best way to get to Fisherman's Wharf and the desk staff were vague regarding my mass transit choices. I wound up walking all the way there and all the way back. Needless to say I was disappointed to find out that there was a bus stop on the next corner that would have taken me there in less than 10 minutes. The walls of my room were very thin and I had no problem hearing my neighbors as 5 AM taking very loud Sunday morning. I had been hearing them consistently throughout my stay. I cannot comment about the food quality of the restaurant. However, I did stop in for drinks and was totally ignored after I finished my first glass of wine. After waiting for 20 minutes for one of the two waitresses to come back to see if I wanted a second drink, I decided to just leave after paying my bill. February 12, 2014
Rated 2.0 out of 5.0 by comfortable but customer service was a downer Stayed for 2 nights. Checked in the first day and we were upgraded to the top floor thinking the room would be bigger not just a better view. The room was extremely compact for a double bed as well as the bathroom. That night, my friends and I were going out and wanted a cab so we asked front desk to call for a cab for us and they said to just catch one on the road. From my past experiences in staying in hotels in the city, the front desk will usually call for a cab upon request. Mind you, it was raining and we were all dressed up, so that was a waste. The next day we slept in and housekeeping called to check when we would like our room cleaned, told them a time and went back to resting. We accidently left the "do not disturb" sign on the door and decided since we were leaving to go shopping we would just tell the front desk. We tell the front desk and they asked us if we called house keeping and we repeated that we accidently left the sign on and if they could call them to clean the room. No, so we had to go back up to our room again, call the front desk, since there was no direct line to housekeeping. Front desk tells us to call the hotel operator and then we can be transferred to house keeping. What a hassle! Before we left we tidied up a bit and left dirty cups and bottles for them to throw away. We come back from our shopping, room looks clean but they failed to pick up the dirty cups and empty bottles. Second night, we go out again and this time it pouring cats and dogs, more than the night before and yet the front desk still wouldn't call us a cab. Ruined our time getting ready all together. It was rude for them to deny our request for a cab especially under that type of weather. I, nor my friends, will return to this hotel. February 12, 2014
Rated 1.0 out of 5.0 by Not comfortable The positive point at first. The housekeeping works very well. I booked a room with "corner view" but the windows were so dirty that no fun about the nice view coming up. The climatic system is from the former century. Every five minutes it starts and is very noisy, sleeping was only possible with earplugs. Regarding my very positive experience with Holiday Inn Hotels in Germany I booked including breakfast. This was the next tremendous mistake. One week lukewarm sausage, lukewarm scrambled eggs, no variations. Every day the same food. Bar is integrated in the breakfast room. Not really convenient. Sometimes I had a feeling I stay in a youth hotel, a lot of Japanese and Chinese teenager stayed in the hotel. My recommendation, this hotel is not a business hotel. Next Holiday Inn stay will be in Vienna. Let's see! February 12, 2014
Rated 5.0 out of 5.0 by Good location and nice,clean bed Nice clean bed , cable car right next to the hotel. Close to everything. We will be back again for sure. Thanks February 8, 2014
Rated 3.0 out of 5.0 by Early morning room door knocks Even though I had already placed the "do not disturb" sign at my room door, I got early morning door knocks from room service personnel who couldn't wait past 9:00 am to do the rooms. I had to call the front desk and ask them to tell room service not to bother me in the mornings! February 6, 2014
Rated 5.0 out of 5.0 by A great Experience in a city so full of excitement The stay here was excellent. The staff was helpful and extremely nice (thank you Baker). Location was great. February 4, 2014
Rated 4.0 out of 5.0 by Nice hotel, needs a lot of work My first impression of the hotel started when I walked in to a dimly lit, cold front desk area. The rooms were nice, the pillows were lousy. Went down for breakfast, no free breakfast , waiters were rude and it seemed like you were bothering them. Breakfast area was in a small conference room, buffet was way overpriced and it wasn't worth it. A lot of construction going on, which is understandable. Great location, it has the potential to be a great place, it just needs a lot of work. February 4, 2014
Rated 5.0 out of 5.0 by great room and the shuttle to CPMC is invaluable. My husband is in a clinical trial at CPMC and we have stayed at this hotel 3 times now. The staff has always been friendly and helpful. And, the rooms are clean and comfortable. February 3, 2014
Rated 5.0 out of 5.0 by Overall it was a great experience. Although I though the bed was rock hard but once i relaxed I was fine. They need to have a free breakfast because some of us cannot afford going out to get breakfast. And the price we have to pay, they need something free like food… Other than that it was great. Oh and I HATED that the ice machines were on odd number floors… And it took me forever just to figure out how to work the elevators…. February 2, 2014
Rated 4.0 out of 5.0 by Great views and good value In general, we were quite comfortable in our room during our one week stay. The location is perfect and the views are wonderful. The staff were very responsive to the one or two requests we made. The heating system, with all the glass surrounding the room, was somewhat difficult to control. Also, the carpet in our room needed a thorough cleaning. This will be a much more agreeable hotel once the downstairs renovations are completed. February 2, 2014
Rated 5.0 out of 5.0 by 5 stars all the way perfect stay (6 nights) - everything was perfect from the beginning, was recognized as gold elite and upgraded to the top floor, rooms spacious and comfortable, bathroom is very clean - very, very good housekeepers, who cleaned our room - she(they) did a great job, location work great for us. the most memorable experience for me with IHG hotels so far. Good value for price paid. Thank you February 2, 2014
Rated 5.0 out of 5.0 by 5 stars surprise Highly recommend! ! We were so pleased , we had read some bad reviews it was nothing like that ! Our room was stylishly decorated The View from our room was Spectular ! The staff is tremendous! We were checked in by a staff member named Baker he is a super star ! 5 stars on a buget and who isnt these days ! January 29, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great view Great views and convenient location. Walking distance to downtown and buses and cable cars close by. Rooms were comfortable and clean. The dining room could do with a revamp and there weren't many gluten free options for breakfast - go to the deli down the road on Van Ness. The free wifi was good - no problems. January 29, 2014
Rated 4.0 out of 5.0 by Great location and friendly staff. This Holiday Inn was a wonderful stay for my mom and I. The convenient CMPC shuttle was a great help to us and the airport shuttle service was also good. We were on the 23rd floor with a nice view and a quiet , nicely updated room. Great location out of the major hustle and bustle but very convenient to bus, trolley and restaurants. Would stay here again. Wonderful helpful staff as well. January 23, 2014
Rated 5.0 out of 5.0 by Great room, great view Appreciated being upgraded. Had a lovely room. Clean. Comfortable bed. Great view. January 23, 2014
Rated 5.0 out of 5.0 by Great location Loved this hotel and its location. Room recently updated and very nice! Thanks for a great visit. January 20, 2014
Rated 5.0 out of 5.0 by San Francisco Long Weekend My daughter and I stayed here for a long weekend, checking in on a Friday night and leaving on a Monday morning. We are already planning a trip back to San Francisco and we will most definitely be staying at this hotel! We were in town for a K-Pop concert at the Warfield Theater and the girl who checked us in was helpful, and showed us on the map where the theater is located. The staff at the buffet were friendly, especially Rose. The bell man recommended a place to eat around the block, hailed a cab for us numerous times, and the front desk staff answered all my questions. I paid for a room on the higher floors, and it was worth it. The view was awesome, day and night! Our room was clean, the beds were comfortable and the housekeeping staff were really nice. I have already recommended this hotel to my friends and family. Thank you to everyone at this hotel. You are part of the reason our trip was such a success! January 18, 2014
Rated 4.0 out of 5.0 by Exorbitant parking fees! Be warned! The hotel is fine and the service is excellent but the parking fees are almost $50! That is not advertised and not included in the listed hotel price. January 18, 2014
Rated 5.0 out of 5.0 by This is one of my favorite Holiday Inn properties in the SF Bay Area Most of all I love the views from the rooms at top floors in this hotel. The interior seems to have been recently renovated, feels very nice and is functional, although not too luxurious. A pleasant surprise during my last visit was a decent wifi speed, which used to be a problem at Holiday Inns before, but at least this hotel has that problem solved. The restaurant downstairs is not good, especially given that the hotel is in civic center SF where you have numerous excellent restaurants within walking distance. Also, the hotel is usually packed, so unless you get a "quite floor", it can be noisy. January 16, 2014
Rated 4.0 out of 5.0 by Dirty Windows The windows were so dirty you didnt want to try to enjoy the view. other than that its a nice place. January 14, 2014
Rated 4.0 out of 5.0 by Good hotel in terrific location Stayed during weekend of Hot Chocolate run in Golden Gate Park. Check-in staff member (Anthony) must have been the friendliest front-of-house dude I've ever met. Funny guy. Room (queen double) was large, clean and well appointed. Our family of four weren't climbing over each other, which is a sign there's plenty of space. Desk overlooking downtown SF was nice. I think the property is undergoing some renovations to the dining, bar and lounge areas as they had temporary service set up in the conference space. This was really weird and amateurish; FOH should have advised us of such as every other experience of the property was otherwise very good to excellent. The manager needs to get some signs up at reception. January 14, 2014
Rated 5.0 out of 5.0 by Great location The location of the hotel is great. The famous cable car stops downstairs and it can get you to Chinatown. Many bus routes pass by and their stops are just nearby. In the convenient store in the hotel lobby, you can buy your MUNI bus pass that also lets you ride any cable car and don't forget to ask for a free map. Everything is so convenient. Lots of attractions are within walking distance. I highly recommend this hotel and would like to stay again. January 12, 2014
Rated 2.0 out of 5.0 by Good Hotel, not so good services I stayed in this hotel 2 nights, and was disappointed with the services given. I had to pay almost 100$ only for 2 days parking. I was also very disappointed in knowing that even being a Platinum member, I have to pay a huge amount to use the business center. All I wanted is to print 1 page document (not a boarding pass) and for that I have to insert a credit card and get charged by the minute a huge amount. This is something given for free in other hotels especially for Platinum members. January 12, 2014
Rated 5.0 out of 5.0 by all around great great visit as always,just cant wait to be able to order movies again during my the hotel and staff..stay here this is the best holiday inn in san Francisco. January 9, 2014
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