Rated 3.8 out of 5 by 244
Rated 4.0 out of 5.0 by Godrocksme Great Hotel, Great City
I always enjoy staying here. Close to most things I need and there is plenty of parking and places to eat close by. The restaurant has a great breakfast buffet and the varieties of menu items are just right. The staff always makes me feel welcome as they do to all people who come in. They are very accommodating to many groups. I just like it here.
February 18, 2014
Rated 5.0 out of 5.0 by ondarox77 Great Hotel and Excellent Staff
I love staying at this Holiday Inn due to it's convenient location, clean and comfortable rooms and wonderful staff. The employees always greet me by name, YES they remembered my name and are super friendly. Kudos to Benny, Ana and David the front desk manager, they are always fast and efficient and are truly genuine. I am looking forward to seeing the new front of hotel when it is completed. One request that I have is to work on the sliding glass doors in the room, they are very hard to open and need repairing or replaced.
February 13, 2014
Rated 2.0 out of 5.0 by Anonymous2z Worst location and internet
The internet during the entire stay was too slow to so any work....the front desk staff mentioned that it will improve, but I did not experience any improvement during my stay. The area around the hotel was looking scary at most of the times.
February 10, 2014
Rated 2.0 out of 5.0 by Sacramento Traveler Hotel Stay
The first night, I was placed on the 14th floor. Maybe there is a reason a hotel has no 13th floor, but this room was haunted by what must have been either roof-top fans running all night, which I could clearly hear or there is a dragon snoring up there.
When I asked for a new room the next day, after explaining my situation, it would have been nice to hear "I'm sorry." Instead, I was clearly told to make sure my bags were packed, as they wouldn't move me otherwise.
Returning that evening, I had to explain the process as if this was a new request until the #very courteous# clerk found a Post-it note with my new room number on it. I would have thought an update on my computerized reservation would have made sense, but call me old-fashioned.
That night, I ate in the hotel. I ordered the delicious ravioli and from the limited side dishes, asked for potato chips and french fries. Clearly this was a bad combination as I spent part of the late night throwing up in the bathroom. I haven't thrown up in years and haven't since then, so draw your own conclusion. The other nights were not restful either, as the fan kept turning on and waking me up. Generally, I am a very sound sleeper,so this - coupled with the street noises ten floors below - did not make for a restful sleep.
And a minor point -- when guest puts "Do Not Disturb" on the door, please do not call that guest's room to acknowledge the "Do Not Disturb." That means the guest does not want to be disturbed. It seems clear to me, but again, I have my ways.
On the plus side, almost all of your staff is excellent and friendly. The location to the Civic Center is very convenient.
February 2, 2014
Rated 3.0 out of 5.0 by InternetUser Room internet service constantly failing
After staying at this hotel several times, I still can't understand why the room internet service keeps being interrupted.
January 28, 2014
Rated 3.0 out of 5.0 by Deldarri Intermittent WiFi and Caution re location
Beds comfortable, room clean and adequate. WiFi reception on top floor was intermittent and weak and would regularly drop out. The location is great for the BART (Bay Area Rapid Transport) from the airport, being a 50 metre walk from the Hotel. Located in downtown and 'tenderloin' area so was a little unnerving walking around area at night.
January 27, 2014
Rated 2.0 out of 5.0 by Chin-up Comfortable
Sofa bed was broken and air conditioning was too loud. No refrigerator. Parking too expensive
January 3, 2014
Rated 4.0 out of 5.0 Great Stay
We selected this hotel for its convenience to Union Square as well as the BART station. Bart was just around the corner block from the hotel- about a 2 minute walk, and Union Square was about a 7 block walk. The parking lot was extremely secure, but a little confusing to try to figure out how to get to the hotel from it. Follow the signs. The lobby design is updated and contemporary and the staff was extremely friendly and knowledgeable. Room was cozy/ updated and perfect for our one night stay. We made it to last call at the bar and the bartender was very friendly and very accommodating. I would stay here again.
January 2, 2014
Rated 3.0 out of 5.0 by DRFIROZHOLIA PROPERTY IS IDEAL BUT NOT THE STAFF
NOT THE HONEST STAFF. WORST EXPERIENCE IN MY ENTRE CARREIER OF THE STAYIN IN THE HOTELS.
I TRAVELLED MORE THAN 100 ( ONE HUNDRED) COUNTIRES BUT THE CHECKING STAFF WAS NOT HONEST IN HIS REMARKS.
OTHERWISE PROPERTY IS IDEALLY LOCATED VERY NEAR TO TRAIN STATION , 30 MINUTES WALK TO DOWN TOWN,
BREAK FAST IS VERY COSTLY .
December 19, 2013
Rated 3.0 out of 5.0 by yarboj Good Value
The hotel was very clean and a good value. However, the hotel is definitely not located in the best area of the city, unless you are looking to stay around the civic center.
November 29, 2013
Rated 5.0 out of 5.0 by Dusralf Will come back....
Nice and clean Hotel with friendly Staff.
Big Rooms with nice views.
Quiet at night.
That's what a traveller wants..:-)
P.S. The Breakfast is to expensive.....
November 28, 2013
Rated 3.0 out of 5.0 by Sdmocha Convenience
Great location to both Muni & Bart at Civic Center Station. But, this station is very dirty. A lot of homeless camp out at this station. On my last visit a homeless woman, with obvious mental issues, was urinating on the sidewalk just outside the entrance of the hotel. Seeing this made me seriously consider is it all worth it to stay here. If I were a woman, I would not walk to or from this hotel late at night alone. However, once inside the hotel it is all together a different experience. The entire staff is friendly & very accommodating.
November 25, 2013
Rated 2.0 out of 5.0 by Jay135 Mixed experience
We liked the location of the hotel in the middle of down town. Especially the staff in the restaurant was very friendly and service oriented.
The rooms were adequate, but the public space is a little out dated.
One thing is not acceptable wssdisappointing: the wifi connection. It just didn t work a part of our stay. We had to leave our room and go to the elevator area for a connection. Ofcourse we asked the reception for improvement. They gave as a reason: the hotel was fully booked.
In general: in its present state and performance the holiday Inn does not live up to expectations. Little improvement can have a huge positive impact.
November 23, 2013
Rated 3.0 out of 5.0 by Mel823 Stay
Seemed to be a lot of construction outside and a great number of panhandlers/homeless.
November 20, 2013
Rated 4.0 out of 5.0 by Tommy41 Great Central Location
This hotel is great for the location its at if you plan to visit San Francisco. It also offers secure and easy parking, usally not available in San Francisco. Hotel was very modern looking. It was also spotless. The rooms were a bit dated/plain along with the balcony.
November 17, 2013
Rated 4.0 out of 5.0 by spokanerealtor Very nice hotel.
Only drawback was that if you were going to get out of the hotel to go have something to eat or drink, you need to walk close to a mile to find any decent options. Otherwise, once in the hotel, I think this place was excellent.
November 13, 2013
Rated 3.0 out of 5.0 by DNAhound Too much DNA
I don't appreciate finding toothpaste on the faucet handles, short curly hair on the toilet bowl, and hair in the shower and on the bed. Those who clean the rooms (this is true for the last five places I've stayed) should wipe down the door trim, the wood work, and the bathroom side of the doors periodically to rid them of smudges and smears that suggest the worst.
November 12, 2013
Rated 3.0 out of 5.0 by ANTHONY327 Standard Holiday Inn Service
This hotel is one of the standard Holiday Inn nothing special nor the location compare to all the Holiday Inn I stayed before! Not restaurants outside the hotel you have to work to other street to find for restaurants. Nothing has being changed since I stayed over 20 years ago.
November 6, 2013
Rated 5.0 out of 5.0 by Erisa Great Stay And Value
Everyone at the check-in/check-out desk was extremely nice and very helpful and accommodating. Every request was fulfilled - extra cot, extra towels, late check out, adjacent rooms - without any hassle.
Rooms were clean, bathrooms were clean. Beds were very comfortable.
Overall very good stay for a very good price.
Also, located close to downtown SF and Bart station.
November 5, 2013
Rated 5.0 out of 5.0 by john0682 very well run hotel
1/2 block to bus service and 1/2 block to a Bart station
November 5, 2013
Rated 5.0 out of 5.0 by Naipes Como en casa
Este es un hotel que no habia visitado desde hacia algo mas de 8 meses y fue muy agradable regresar y que el personal de la recepcion se acordara de mi, me llamaron por mi nombre y me dieron una bienvenida como si estuviera volviendo a casa... realmente el trato fue ameno, calido y al mismo tiempo muy amable... muchas gracias a todos!
November 5, 2013
Rated 5.0 out of 5.0 by sudhir49 nice view
An excellent service by staff .Room decor was nice . Lobby was an excellent
November 3, 2013
Rated 5.0 out of 5.0 by myvikki Value
In the City for a family wedding...7 of us and a baby....only needed 2 rooms....and had plenty of space and did not spend the family fortune....
October 30, 2013
Rated 5.0 out of 5.0 by Drache Great as usual
No matter where I go Im always happy with the staff and my suite! If you want hassle free no worries in a secure location then this is your best bet. Rooms are super clean and the staff is extra friendly, helpful and know their city!
So much to do and I got to swim in the Pacific so I didn't get a chance to check out the pool and other facilities at this location
October 28, 2013
Rated 5.0 out of 5.0 by TJPAT Nice Property
Great hotel, in close proximity to the area attractions. The staff is very friendly and nice. The room were very clean and up to date
October 24, 2013
Rated 5.0 out of 5.0 by drpaul15 GREAT STAFF
I WAS IN THE HOTEL FOR 1 WEEK AND THE ATTENTION OF THE STAFF WAS EXCELENT.
October 21, 2013
Rated 3.0 out of 5.0 by ProA31 Overpriced and poorly staffed
Parking overpriced, unimpressive female bartender....bad for business
October 16, 2013
Rated 5.0 out of 5.0 by DrLMB Great location & wonderful staff!
The staff at this location was amazing. So on top of everything and helpful. The location is amazing, just steps from BART and short walks to prime entertainment. The price is more than what I'd typically pay for a Holiday Inn, but as far as San Francisco rates go, it is very reasonable.
October 8, 2013
Rated 1.0 out of 5.0 by sgirvine worst hotel stay I've ever had
this was the absolute worst hotel room I have ever stayed in.. I couldn't sleep because of the noise outdoors, the room filled with smoke, and it was generally uncomfortable (air conditioning didn't work and the remote control stopped working during my stay, not to mention the fact that the Internet was extremely slow and I couldn't work from the room). my bathroom is even dirty when I checked in.my bathroom was even dirty when I checked in.
October 8, 2013
Rated 5.0 out of 5.0 by Pinano Great location and awesome service
The hotel is nicely located in downtown, close to the City Hall and the BART station. Rooms are super clean and comfy. Staff is very helpful and amicable.
October 4, 2013