Rated 3.7 out of 5 by 178
Rated 2.0 out of 5.0 by Diananh3 Unable to answer if an event was being held at their hotel.
I found it quite ridiculous that none of the staff was able to answer whether or not an event was being held at their hotel until a manager was on duty. When I called in the reservation and put a card on file, I told them I'd fax the authorization in the morning. I had no idea at the time they needed a copy of both the card and ID. I responded to the emailed form explaining when I could give them the info and I have yet to receive a response. Dealing with the staff was a total nightmare and I will never book a room for a business or personal stay ever again. Nor will I recommend anyone else to.
February 22, 2014
Rated 5.0 out of 5.0 1 Night Stay, wish I would have been able to stay longer!!!
First Class hotel with EXCELLENT staff and accommodations. No problems at all. Room was very impressive (Executive Suite) we were able to entertain our guests before our event that we were all attending that evening. I would have loved to stay the full weekend, however our schedules would not allow it. I would DEFINITLY go back and stay again, and may do so in May of this year. I very HIGHTLY recommend this hotel.
February 17, 2014
Rated 5.0 out of 5.0 by John3244 Great business and personal trip
I am an Elite member with Holiday Inn but travel and stay with all the major brands, We stayed at this property last December 2013 on a business trip which also had time for personal time and relaxation. This property is exceptional, the staff was attentive, the rooms were clean and comfortable, and overall well maintained. We did spend 1 night in San Francisco to see the sights and stayed at another Holiday Inn there which I would not recommend to anyone. I was glad to get back to this property. I would recommend this property for business, relaxation, vacation or any other trip. I just made another reservation for this June 2014 to return for another week of business and pleasure and look forward to it.
February 17, 2014
Rated 3.0 out of 5.0 by Lizza Beds. And staff
The staff were very friendly and made our stay very Good!! The only problem was the beds are so hard and uncomfortable !!
February 12, 2014
Rated 1.0 out of 5.0 by Becca68 bad stay
The room smelled and there was no hot water at all that we couldn't even shower. No coffee pot but coffee in the room!? Does not make sense!? The concert was great though
February 12, 2014
Rated 2.0 out of 5.0 by Not a happy camper Customer Services really needed here
Upon check-in, staff did not have my (paid third-party) reservation so I gave them my credit card to pay for the room. The next day I approach the front desk to address the missing reservation, only for the one and only clerk to walk away as she is watching me walk up to the counter. I wait for her to return and ask my question. Without looking, she responds to my question with her eyes closed that the reservation is not there. I then said OK I will now need to pay for a second night. She looks at me and says that she will run it on my credit card for both nights. Later that evening, I received conifrmation from the third-party reservation with the front desk, however not provided anything in writing. Upon check out, I again confirm that the third party paid for both nights and requested cancellation of my creidt card; they verbally advised me that it has been cancelled and gave me a receipt that the stay was paid in full. Upon my return home, I find that the hotel did in fact charge my credit card for the total visit and also took the third-party reservation payment as well. They said I had to wait 2 days for Monday to discuss with their accountant how I could get a refund. I had to call the Accountant on Monday afternoon since they did not call me back as I had requested; she confirmed the double payment and emailed me a credit which took 5 full days to get to my credit card. I was not a happy camper.
February 6, 2014
Rated 5.0 out of 5.0 by GCrawford Wonderful Staff and Accommodations
We were greeted by friendly and helpful staff, who inquired about all our needs and preferences, taking the time to explain all of the hotel's facilities & amenities. Room was clean and nicely appointed, and dinner in the restaurant was wonderful. Follow-up email was also appreciated.
February 2, 2014
Rated 4.0 out of 5.0 by Calcan Nice, clean, and comfortable
I am usually suspect of older hotels but this was well maintained and the rooms felt new.
Did not eat at the restraunt but staff at front desk were awesome.
January 17, 2014