Rated 3.7 out of 5 by 156
Rated 4.0 out of 5.0 Comfortable stay, but technological difficulties
The two nights that I stayed, it was great everything worked except for the parking tolls. They never were able to pick up on the ticket that was already paid for, i noticed that I was not the only one experiencing this for the cars that were ahead of me also had to press the telecom.
Also, parking fees should just go according to your stay! As a guest i disliked driving into a hotel that stops me to pay or insert a ticket. That was the only criticism i have for this hotel. When you just want to drive in to sleep but having to be held back because of the ticket delay.
Everyone who worked there was very helpful, and contributed to my stay. For they were able to provide short cuts to my destinations, and breakfast was set up really nice for guest. I would recommend your stay, unless your having to wait outside to get a ticket, but your vehicle is more secure this way!
November 28, 2013
Rated 4.0 out of 5.0 by Chesscrab Holiday Inn San Jose
Stayed there 11/18-11/20. Check in staff was friendly, and the hotel restaurant was quite good, for dinner and breakfast. Room was fine, the bathroom shower is dated. Main downer was the WiFi, which was completely useless. (Would freeze when using email or uploading a file.) My own cell phone broadband plan saved the day.
I would stay here again, especially since San Jose hotels are so hard to come by.
November 23, 2013
Rated 5.0 out of 5.0 by PhilandSweetie Great Property - Great Location - Great Staff
I rented two rooms in mid November due to a family emergency. The Staff was very accommodating, the breakfast and dinners were excellent, and the bartenders (especially Ali) made sure our glasses were always full. I believe this is the best hotel in San Jose!!
November 21, 2013
Rated 3.0 out of 5.0 by NapaValley Charge the Parking Fee by mistake
I had stayed at this hotel quite a few times this year and was confused by their inconsistency service. Sometimes they will give me coupon for free breakfast because I am the priority club member. Next time, when I asked them for breakfast coupon and they told me no such benefit for priority club member. That is perfect fine since I am not a breakfast person. :-)
This time, they charged me the $20 parking fee while the statment I received showed zero balance with a credit back for $20 parking fee. I am 100% sure the parking is fee for customers stayed at their hotel. (At least, I got consistent answer from the front desk, each time I visisted for this parking thing.)
Now I have to go through the dispute process with credit card company.
I will continue to come to this hotel, since it is at very convenient location for my business trip. But do please make sure this mistake won't happen again.
November 19, 2013
Rated 5.0 out of 5.0 by jillL Nice hotel and food.
We had a great stay. Food is above average. Thanks for a wonderful stay.
November 16, 2013
Rated 4.0 out of 5.0 by vn68vet Plesant/ Close to everything
I lived in San Jose 34 yesrs ago. Went back for a reunion with some old friends, Tailgate and football game at SJSU. The hotel was just a few minuets away, Close to J-town where we went for some outstanding Japanese food, and just minuets away from a great Church. The Hotel itself was very comfortable and accessable from all bordering streets. Breakfast Buffet was well stocked , eggs, bacon, sausage, potatoes, either pancakes or french toast. Variety of fruits, paistries and cereals. Staff was very friendly and accomodating. If you knew where you wanted to go but didn't know how to get there the ladies at the front desk would Google and print out directions for you. All in all a very plesant experience. Will probably stay there when we return.
November 15, 2013
Rated 5.0 out of 5.0 by Momandnana Out of towners
Although the front desk staff was a little confused at times, especially when calling directly for reservations, the rest of the staff was outstanding. The gentleman working in the cocktail lounge was very polite and helpful. The shuttle bus drivers were outstanding and very willing to accommodate our large group.
The restaurant staff was excellent as well and also went out of their way to serve us. Would stay again if we had the occasion to do so.
November 15, 2013
Rated 4.0 out of 5.0 by Judgment Recommended Hotel
So overall this was a good experience where I can rest and relax a bit while dealing with surgery and other personal matters.
• Close to a freeway, but not too close where it's noisy.
• Easy access to a many malls, a casino (tables only), and a 24 hour iHop, which was OUTSTANDING.
• Don't judge a book by its cover. It's looks like a run down apartment from the outside, but once you go in, it's pretty elaborate. Comfortable rooms too.
• Good WiFi for what it's worth (clocked in downloads @ 45Mbps)
• The cleaning crew needs more staff, step up their game or both. They cleaned, but I'm used to everything being all set by Noon at the latest. There were a couple days where the room wasn't cleaned until like 4PM, which was unacceptable. I was unable to get to my room at check in time for that very reason. Had to wait another hour.
• Probably an isolated incident, but parking was full on Saturday night due to a convention, party or whatever. All I know was that it was crowded and I wasn't invited.
I wouldn't judge anyone's decision on what happened Saturday. I'd go again if I could because I needed quiet, and that's what I got. But the cleaning crew really needs to be there a little more prompt. Coming in when the sun will set in an hour doesn't sit well with me and probably others.
November 13, 2013