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Rated 3.7 out of 5 by 263 reviewers.
Rated 4.0 out of 5.0 by End of business trip, last night stay Great staff, comfortable room, easy shuttle to SJC airport. Overall hotel decor could use a refresh, but still was up to my expectations. I'd stay here again. August 24, 2014
Rated 4.0 out of 5.0 by Front Desk Exceptional Considering the size of the property we were pleasantly surprised with how quiet our room was during the night. But the extraordinary aspect was the competence, attention, politeness and helpfulness of the front desk staff during check-in. "Kathleen" was extremely patient with all of our questions and very helpful in getting us oriented to the area. In addition, she called us by name each time we passed by the desk or ask an additional question. Truly an exceptional service employee. August 24, 2014
Rated 1.0 out of 5.0 by 2nd worse hotel experience The list of problems is long and photos can back up the issues! 1st room stunk and the carpet was soaking wet by air conditioner, unable to close bathroom door. Received a King suite in exchange. TV wonky and Fridge not plugged in, debris behind dresser including a receipt, missing tile in bathroom, painters tape on frame behind door, old broken outlet covers on some outlets, doors still dirty, unable to close bathroom door, shower knob difficult to turn, debris behind curtains, no caffeinated coffee, and missing brew basket, no hair dryer. A really poor remodel job seems to have been done. I called for the manager in the am and after waiting 15 minutes received no call or visit. Called again to desk they couldn't locate him. Waited 10 more minutes then left room. Checked out at front desk and left the list of problems. Front desk and housekeeping folks were nice and tried to be helpful. (3 visits from housekeeping and bell person) They did not to charge me for the room. I was researching this hotel for an event in November, with plans to reserve 10-15 rooms plus! I was looking for clean and reasonable hotel. I DON'T recommend this hotel and was especially disappointed manager didn't respond. August 22, 2014
Rated 4.0 out of 5.0 by Nice Room If You Get The Right One I stayed here two weeks in a row. The first week I had a nice room, and was EXTREMELY happy with my stay. The second week I asked to be moved before I even got settled, due to bad wifi reception. The second room seemed great, and I enjoyed the evening, until I came back from dinner and realized that the fridge wasn't working to keep my leftovers. In the morning, the shower water pressure was so high as to be painful. So the second stay was a mixed bag. But the rooms are nice and clean, and the location and parking are very convenient. Nice to have a bar and late food service. The wifi was VERY fast, which was nice, too. August 21, 2014
Rated 5.0 out of 5.0 by Busy weekend stay The people and place were very good for my last minute visit. My days were full and busy so time in the hotel had to be perfect to allow online time, relaxing and sleeping, and getting ready for the next day. It all worked perfectly and the place was clean and secure. Thanks! August 20, 2014
Rated 4.0 out of 5.0 by Basic Services Small things like atleast 1 bottle of mineral water should be given complementory, or fridge in the room with some basic drinks, or a doorbell. These small things can improve the quality of service tremendously, with very minimum cost. August 20, 2014
Rated 5.0 out of 5.0 by Ruhiger Schlaf Keine Geraeusche von ausserhalb des Zimmer Personal war sehr freundlich . August 19, 2014
Rated 5.0 out of 5.0 by Great renovation and staff I've stayed here often and really appreciate the renovation. The room was great, and staff their usual professional attitude. Housekeeping was wonderful, my wife especially notices that! We didnt eat there much, but the breakfast we had was great and nicely priced. We'll be back for sure! August 18, 2014
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