Rated 3.7 out of 5 by 160
Rated 5.0 out of 5.0 by iiiis Great value
This room was almost as good as the one I paid over $300 for at the San Francisco Civic Center Holiday Inn. Shuttle service to the airport was on time and staff was helpful. $$ Dining room vs sandwich in small bar was only negative.
July 30, 2013
Rated 5.0 out of 5.0 by Mike90 Informed staff
The staff at the hotel were very accommodating. I only had to ask, and they provided my needs.
July 21, 2013
Rated 1.0 out of 5.0 by matwalaraahi Cracked sink, shower did not drain
I was checked in to a third floor room which smelled of smoke, so I asked for a change. I then got a fourth floor room, which was smoke-free. But, then I found that the sink was cracked, the sink fixture was loose, and the shower did not srain properly.
Also, unimpressive gym.
Very disappointed. I don't think I will stay again at this hotel.
July 16, 2013
Rated 5.0 out of 5.0 by SamAIG Wonderful stay... truly exceptional service overall...
I have been a Platinum member with IHG for many years now and have the opportunity to stay at many of the hotels within the IHG. I must say, the experience that I had experienced in this establishment is simply superb.
To start of, my room was upgraded to the "parlor suite" even before my arrival. The General Manager has taken care of my booking personally, as well as to make sure my family would get the breakfast buffet coupon for each and everyone of us. And the room was simply wonderful. I can see the room has been newly renovated with great new paint and carpet. Upon entering the room, there's a welcome platter and the hand-written note from the GM welcoming our family. And the sofa bed was also already made for the kids. The room is large and wonderfully furnished to be functional and relax.
We arrived late, as the result, we opt for the room service. And the meal was just excellent... the pasta and steak was done perfect. Even the desert was made superb. All in all, the entire meal was delivered to our room within the 30 minutes. Truly exceptional time of preparing our meal... given the fact that we had a lot of entries.
The location of the hotel is just perfect for everything. We have no problem at all with the surroundings. It was quite and secure. Also, the newly upgraded wireless internet works beautifully. The speed is now acceptable if some works needs to get done. You will not feel the lag... it's great!!!
Again, this hotel may not be the Intercontinental with it's 5-start rating. However, I can assure you, the service is on par with the very best, if not better then the hotels in the IHG and even other hotel brands. It was my pleasure to stay at this wonderful establishment and managed by a world-class management team.
I am looking forward to my next visit...
July 5, 2013
Rated 5.0 out of 5.0 by BaaaI Good location helpful staff
The staff is very professional and very helpful. Love going back to this hotel they always take good care of the customers.
Closer to the airport and easy to reach to every location in the south bay.
July 2, 2013
Rated 5.0 out of 5.0 by JJMcVeigh Great Stay
We always enjoy our stay in this property. The staff are all very friendly and professional and always ready to lend their guests a hand. It is centrally located and just a short hop to all attractions (light rail is across the street and very easy to ride).
One suggestion is for the front desk to develop and have available a list of restaurants that are open on Sunday night, and not fast food!
This property is recommended for a pleasant, relaxing and fun stay.
July 1, 2013
Rated 3.0 out of 5.0 by JH64 Cold Breakfast Buffet
Overall the hotel is a nice property, the front desk staff was nice and friendly, but it is in a noisy area at least if your room faces the front with the busy street and trolly car stop. The room was nice and seemed clean but the door to the room would not close properly and needed to be slammed to get it to close and even then sometimes it wouldn't latch. I felt bad for my neighbors but I didn't want to leave my door unlocked. The worst part of the experience was the breakfast buffet which came with the room, the food that was supposed to be warm was cold, not luke warm but cold, it was in heating dishes but there was no warmer lit underneath the pans. I ended up leaving it on the plate and just went to a fast food restaurant for my breakfast. I think that I will pass on staying here again.
June 29, 2013
Rated 2.0 out of 5.0 by Tfisher Holiday Inn Express is better
The mini fridge did not work wasn't plugged in and had a three prong plug but no outlet with three prongs. The wireless Internet signal was weak. Not enough pillows.
June 22, 2013
Rated 5.0 out of 5.0 by MsCrftr Great Service, Lovely room, Bed of Dreams!
Our family had a mini-reunion, and this hotel really fit the bill -- very convenient for all, great value -- and on top if it, the staff was friendly, rooms well appointed, and the most comfortable beds. The restaurant staff was extremely attentive, even for our large party for breakfast.
I'd highly recommend this hotel!
June 21, 2013
Rated 2.0 out of 5.0 by BradNowFrustratedBySurvey Yes, but ...
For someone wishing to truly relax, yes ... but for someone on business who needed to get more work done in the room, no. I kept losing connection to the wireless and finally gave up; heading BACK to the office to get the work done. Not what I bargained for.
June 19, 2013
Rated 4.0 out of 5.0 by Jim0077 Very convenient
Nicely remodeled rooms. Several restaurant choices within walking distance. Quick and easy drive to the airport. Prices reasonable.
June 17, 2013
Rated 5.0 out of 5.0 by DrB93 Great Service overall
Everyone at the Front Desk was friendly and willing to help. The Room was very clean and the Breakfast at the restaurant was excellent with impeccable service.
June 15, 2013
Rated 4.0 out of 5.0 by Lance24 Bath tub
Can not use the bath tub due to broken tub water stopper during the stay period.
June 3, 2013
Rated 4.0 out of 5.0 by allaboutrewards Nice interior and comfortable
The room was decorated nicely and the bed was comfortable and big. I was only there for one night, arriving late and leaving early, but it was a pleasurable experience. I would definitely recommend it to others staying in the area and wanting to be close to the airport. There was a shuttle service as well that came in handy.
June 3, 2013
Rated 5.0 out of 5.0 by RickofSanClemente Complimentary Breakfast with a great variety of fruit
It seems that everywhere you stay now offers a free breakfast. It varies from a dried up danish and powdered (reconstituted) orange juice to a breakfast cooked to order by a so called "chef". But one thing they all have in common is that they are not vegan friendly.
This property has expanded the breakfast choices to include the obligatory bowl of apples, oranges and banana's and then added a giant step forward with the large variety of watermelon, pineapple, cantaloupe and honeydew melon.
The two mornings I enjoyed your breakfast set your property apart from the rest.
If I had anything to write that was just a suggestion, not a criticism, is that it would be nice if there were a hot tub to relax in after work. But, then you run into the problem of properties not keeping the water clean and foam-free and water temp hot enough to be relaxing.
June 1, 2013
Rated 5.0 out of 5.0 by reeses1 Great Queen Bed Room!
Excellent service and room was perfect with lots of outlets for phones,laptops etc.
May 29, 2013
Rated 2.0 out of 5.0 by disappointedguest82 One Word: Renovation!
This place seems dated and in dire need of renovations. There is a severe lack of amenities and the location isn't in the best neighborhood. The bartender in the lounge was incredibly rude and seemed to ignore several people in my party that were staying the weekend there. Other staff were very nice and accommodating. However, I probably wouldn't stay here again. The furniture and carpeting in my room were torn. The curtains in the 3 rooms we reserved had holes in them. Just not that great.
May 29, 2013
Rated 5.0 out of 5.0 by Jacklyn An affair worth remembering
The graduation was held in the ballroom. My room was upstairs. It all worked out beautifully. Because of the noon check-out, I had time to visit and breakfast in the morning in casual clothes; then could shower and change prior to the big event. Personnel were very professional although quite under-staffed for the breakfast service. Free parking is a plus.
May 25, 2013
Rated 3.0 out of 5.0 by Tsherbno Dinner
Had dinner in the bar after a long day of business it was a tuna sandwich. The color was horrible and I ended up not eating..the one bar attendant was too busy so I paid and left.
May 24, 2013
Rated 5.0 out of 5.0 by Lainers Wonderful Stay!
Had the opportunity to stay near downtown San Jose to do dinner with family. Stayed at this Holiday Inn being that it was right off the Metro line that goes into downtown. We were wonderfully surprised by the nice staff, spacious room (we upgraded to an executive size room), and excellent Sunday morning breakfast. We loved the new remodel the hotel finished in the last year or so.
May 23, 2013
Rated 5.0 out of 5.0 by kikeandlety Perfect for Date Night
My husband and I drove up to the Bay Area from the Valley and chose to stay at this hotel because of its location to our favorite spots. Check-in was fast, the room was neat and clean. We had access to the train right in front of the hotel which was perfect so that we didn't have to drive and could have a couple of drinks. Great experience overall!
May 22, 2013
Rated 5.0 out of 5.0 by KingsFan Great Stay Convenient Location
great time while in San jose !! the hotel was very nice, the rooms are New Charlotte at the Front desk was very helpfull, to suggest local entertainment places. !!
May 17, 2013
Rated 5.0 out of 5.0 by JJMcVeigh Fun Stay
We stayed here to visit with family and attend an event with our granddaughter. The staff was very friendly and welcoming, and the rooms were clean, neat and updated. The room was nicely decorated and furnished and the bed was very comfortable.
The hotel has complimentary parking and easy access to freeways. It is located right across the street from Light Rail which will take you downtown eliminating the need to find and pay for a parking space. It is s smooth, safe and comfortable ride.
We did not use the food and beverage at the hotel as we were both from the area and went to our local, favorite restaurants. We will definately be staying here again on our next visit to San Jose.
May 11, 2013
Rated 3.0 out of 5.0 by 4sharinghealth room
the meeting rooms, lobby, and outside area were fine.
The front desk and support staff was understaffed.
The toilet was very loud and kept coming on and woke me up many times. The air-conditioner in our room was so loud that I chose not to use it, and the window only opened a couple inches, so the room was hot and stuffy.
The business center was in poor shape and the printer didn't work, so I couldn't print a very needed document.
The food in the breakfast buffet was not good or fresh tasting.
May 10, 2013
Rated 3.0 out of 5.0 by maxwell86 Door closers
Overall the stay was satisfactory but due to the fact that the room door closers are not adjusted to slow the door and that people don't think, the banging that occurs up and down the halls can foul up sleep or just zoning out. This gets really bad when guests know each other and bounce from room to room visiting. FYI, the front desk moved me to another floor, no problem, when I asked. The day I checked out, I was cheated out of sleeping late because the housekeepers used the night latch to keep the door from locking and as they went in and out of the rooms, the door struck the night latch hard.
May 9, 2013
Rated 3.0 out of 5.0 by Tigerr Amenities
No refrigerator is provided for the price charged. The price doesn't suit for the quality of the hotel.
May 8, 2013
Rated 3.0 out of 5.0 by Mark36 Poor Service with Lost & Found
Make this short. Called to see if an item I had lost was turned into the hotel. Left 3 voicemails and never was called back. Finally called & asked for manager. Manager got the person in charge and spoke to him about what I was looking for. He informed me that he would contact me in 30 minutes. 2 hours later I am calling back to see if they found my item. On hold for 20 minutes, then I get hung up on.
April 30, 2013
Rated 5.0 out of 5.0 by BusinessVal Great hotel!
The hotel and staff were great. The place was recently entirely remodeled. The location by the airport is very convenient. Will definitely stay there again.
April 27, 2013
Rated 5.0 out of 5.0 by TravelBugger Great Hospitality and Service
My recent stay at this Holiday Inn was a delightful surprise.
1. I called the hotel for the shuttle when the plane touched down in SJC and by the time I was at the pickup area, the shuttle awaited with friendly driver.
2. Location is hard to beat...so convenient to the airport and freeway access, and yet far enough from the airport to avoid congestion, noise.
3. The hotel had a recent makeover and had great street appeal. The lobby looked impressive and modern, clean, light and tastefully designed.
4. I was greeted by friendly staff and the check in was a breeze.
5. The room was well appointed, clean and comfortable and stylish.
6. Great amenities like the poolside, the gym was hard to beat.
7.Ample parking for those who have a car.
I would stay here again for my next visit and highly recommend this to friends and family.
April 25, 2013
Rated 5.0 out of 5.0 by Mintcp59 Warm and Relaxing
This Holiday Inn was very comfortable, clean, efficient, easy access, and cozy. I really loved the bed and the excercising room. I recommend this Holiday Inn to everyone. Thank you for your hospitality.
April 23, 2013