Rated 3.7 out of 5 by 307
Rated 5.0 out of 5.0 by Traveler2015 Dependable choice
I've stayed at this hotel about 50 nights in the last three years across 20+ stays. The hotel is well situated for my commute in Silicon Valley and can be a good value compared to other hotels in the area. I've experienced minimal, if any, airport noise. The rooms are updated, bathrooms properly configured and functional, and bed/linens are comfortable. The WiFi typically has a very good signal. The breakfast buffet is high quality and a good value, especially when included in the room rate. I will definitely stay here again on future visits.
August 2, 2014
Rated 3.0 out of 5.0 by Pdave Billing problems
This was the second time in a row when I hada billing problem. Needs to be fixed immediately!
August 2, 2014
Rated 5.0 out of 5.0 by ewalk Close to airport
My son and I liked your property and the sleep and fly package. We were able to relax and not worry about the drive from home to San Jose.
August 2, 2014
Rated 5.0 out of 5.0 by MrsBit Nice place to stay
We only stayed at this property for one evening but found the staff to be extremely friendly and helpful. The food was excellent; we enjoyed both lunch and a late dinner there.
August 1, 2014
Rated 1.0 out of 5.0 by Jacinda Highly Disappointed
when i made my reservation it was to accommodate 2 adults and 2 children. yes i did book through a 3rd party agent so i did get a discounted rate, when i arrived i was told that the only thing available was a king size bed? I was shocked because the customer behind me was actually given a double bed room. I can say this is and was the worst experience that i have ever had from a Holiday Inn. I decided at the time that i would just deal with it after driving 4 hours i was tired and the kids were restless being in a car that long so i asked for extra bedding and would make them pallets on the floor, 4.5 hours later with no extra bedding i had to go to the check in desk and ask where the extra bedding was and was told that i wasn't put down for any, needless to say i got the extra bedding within 20 minutes but when i asked for 2 sets the housekeeper didn't act like she understand what i said but finally got the 2nd set. Was also put in the nosiest part of the hotel i believe i was right across from the laundry room, there were kids running up and down the halls all night long, not to mention that there were people at the pool at 2 AM when i thought there was a time that the pool closed. Then the bed was so uncomfortable it was hard as a rock and very stiff, i wasn't happy about putting my kids on the floor in the first place but i think i would have felt better sleeping on the floor then that bed. I still don't understand as to why roll-a-ways where not offered to us at no charge knowing that i had a total of 5 people in one room myself, my spouse, my 11 yr old , my 6 yr old and my 5 month old. I can't say that i will ever be back to visit this location, my family and i go on lots of trips and usually stay at Holiday Inn but with this experience it may have just changed my mind.
July 31, 2014
Rated 3.0 out of 5.0 by TheRoo A one off experience?
Check in and Check out were efficient and the staff is great. The Bar was great as well.
The room had some issues with remnants from a prior customers stay most likely, which was a turn off. A hand towel in the night stand (um gross!) was one thing... A used towel underneath the sink and some leftover food wrapper in the drawer... this was all bad. I am taking this all as a one off honestly.
The water pressure in the bathroom is intense, meaning you get a shower/exfoliation in one shot!
All in all for the value, its fair enough.
July 31, 2014
Rated 1.0 out of 5.0 by Nomjid Terrible Service
Hotel wasn't not up to standards. I will never stay in this hotel again, bad experience. Housekeeping staff did not cater to my needs.
July 30, 2014
Rated 5.0 out of 5.0 by Wold Traveler Great service
My son has been attending San Jose State and we do visit often to see him. We have been staying at this hotel many times. We espcially like May, whom had took her time to especially helped us and made sure we enjoy the accommadation. I would continue to stay at this hotel.
July 26, 2014
Rated 5.0 out of 5.0 by Chapos Very nice and convenient.
Friendly staff... very clean room.
The breakfast buffett was really good!
July 24, 2014
Rated 5.0 out of 5.0 by DMan70 Great service!!
I stay here about 3 times a year for a quick getaway and always enjoy my stay. Staff is always friendly and make me feel like I'm at home while I'm there.
July 23, 2014
Rated 5.0 out of 5.0 by ikeman great stay
had a little problem with only hot water for shower, but staff immediately took care of problem and moved us into another room with no problems. took care of business professionally and will be back to stay again when in the area
July 23, 2014
Rated 5.0 out of 5.0 by ColleenH Friendly Staff
Great Hotel close to Santa Clara University! Clean rooms and friendly staff. Close to airport.
July 22, 2014
Rated 5.0 out of 5.0 by Randal59 Great room, great staff
One of the better Holiday Inns I've stayed at. Everything was just right.
July 21, 2014
Rated 5.0 out of 5.0 by Das-Pipper Attentive staff, pleasant facility
Staff was friendly and helpful; I was able to check in early and was treated very well. Some visible wear on edges and corners of furniture, making it apparent that this was not renovated within the past year, though everything was bright and meticulously clean. Would definitely stay at this location again. Price was a little high, but is inline with cost of hotels in the area. Taxi ride from the airport was around $15. Pedestrian-friendly area.
July 21, 2014
Rated 5.0 out of 5.0 by Wold Traveler Staff is what made the hotel
Since my son is attending San Jose State and I visit him often. I have stayed in this hotel very time. The hotel is just recently underwent total renovation and it looks nice.
I had issue with my room and I talked to May in front desk. She took care of me accommadatio immediately. It's great and caring staff like her that made the hotel great and reasons to come back. She take pride in her job and that shows. Thanks May.
I will continue to stay at this hotel.
July 19, 2014
Rated 3.0 out of 5.0 by Jlynch51 Ok for Business
Ok for Business travel, would not stay there for vacation with my Wife.
July 18, 2014
Rated 1.0 out of 5.0 by BusinessTravler20014 This hotel needs some updating
Thank God I only had to stay here one nigh and got in after midnight so the stay was even shorter.
My room looked liked it hadn't been clean in weeks.Teh door know was falling off the bathroom door. My show still had the toothbrush from the last guest.
Overall it was not a good experience.
July 17, 2014
Rated 3.0 out of 5.0 by Otto80 Needs a Hot Tub
The Holiday Inn San Jose - Airport (previously the Red Lion) is a very nice hotel, with refurbished rooms affording a comfortable sleep. But we had gotten there early thinking we would be able to relax during the day and take advantage of the hotel amenities. Well, it lacked a hot tub. The pool is nice, but there is ample room for them to put in a hot tub. They should do it. The experience there is quite incomplete as it now stands.
July 16, 2014
Rated 4.0 out of 5.0 by mombaseball Friendly staff and Great hotel
Enjoyed our stay... conveniently off the fwy as stated Awesome front desk. As a family.. we would definitely stay again.
July 15, 2014
Rated 5.0 out of 5.0 by Bassman7 Clean and comfortable room
I travel mostly for business and appreciate a room that's comfortable and clean. The room and bathroom at this hotel was very comfortable, fresh and clean. The decor was relaxing and no unpleasant surprises. The breakfast buffet was great with plenty of options. Friendly staff and I would welcome an opportunity to stay there again.
July 14, 2014
Rated 5.0 out of 5.0 by roycie69 Great Property
The Hoilday Inn San Jose Airport, is an excellent property. Location, Staff, and Room was all at its high quality.
July 14, 2014
Rated 3.0 out of 5.0 by Konniesmiles The Management
I was contacted right away by the manager when I left a mote for him. I had also called his phone but it was in the evening after he had probably gone home. He was great and offered to make my next time there better. He was deeply sorry that I had any problems and could not have been better at talking to me about it. I have stayed at Holidays Inns and will continue but I thought he needed to know of the problems. I do have to say none of use thought the color of the Place was becoming at all , in fact we thought it to be down right ugly, but to each there own.
July 11, 2014
Rated 5.0 out of 5.0 by jleung hotal restautant
not very good service at hotel restaurant during breakfast
July 9, 2014
Rated 4.0 out of 5.0 by janie b very helpful staff, great location and good food
a great room and staff good good selection of food
July 5, 2014
Rated 2.0 out of 5.0 by DXDXD out-of-date room facilities
It looks old and dirty overall. Not recommended for cost efficiency.
July 2, 2014
Rated 5.0 out of 5.0 by MrsCherry Quick overnight
We had a very comfortable and enjoyable experience. We arrived late night and Front Desk Associate very sweet, competent, efficient and not overly chatty. The room was clean, water pressure was great for the shower and being on the 9th floor was not a bad thing at all. Actually quiet.
We had room service breakfast, the runner did not pick up the order from the door but we caught it and once again the Front Desk Associate did a wonderful job and breakfast arrived on time and very tasty and also another personable yet not overly chatty employee. I could not give the food and beverage a five star because there was not a complementary breakfast available as there is at other IHG sites.
The voice mail from the manager was a nice touch.
All in all a nice experience and we will stay again.
July 1, 2014
Rated 2.0 out of 5.0 by env_travel Loud guests next door
I stayed in a roopm that had an adjoining door to another room. There happened to be 3 girls staying in that room next to me. I heard everything through the closed, adjoining doors. They were loud and obnoxious even past midnight. I complained to the hotel and they sent up a security guard who did nothing except pase the hallway. The hotel doesn't realize that the adjoining doors are the problem with not buffering the noise.
June 27, 2014
Rated 5.0 out of 5.0 by Etjr During our stay, we experienced the most positive stay.
Management and Staff are very friendly, helpful, pleasant and accomodating. They were great. Very nice breakfast in the morning. The room was very spacious and always neat and clean.
June 27, 2014
Rated 3.0 out of 5.0 by marikoyana Relaxing overnight stay
Need to upgrade your bathroom. Shower drain clogs up due to faulty shower fixture. But other than that it was a good value.
June 27, 2014
Rated 5.0 out of 5.0 by Cali Sue Special considerations for Native Daughters of the Golden West
We appreciated the comfort of our stay, and the special rates and ameneties provided during our state conference.
I was impressed that when I returned to my room and entered while the housekeeper was working, she took care to verify that I was indeed the registered occupant of the room. Good security measures.
A young man graciously assisted me to my car and loaded my baggage Saturday morning- good staff service.
Thanks for the complimentary coffee every morning.
June 24, 2014