Rated 3.7 out of 5 by 160
Rated 4.0 out of 5.0 by EdB1955 Nice stay, but poor follow-up
Since our company's Christmas Party was being held at the hotel, and alcohol was being consumed, we had decided to spend the night. The hotel's lobby was beautiful and check-in was a breeze. The party was great and after it was over, we went up to our room and to bed. This is one of the two problems I encountered. The mattress was rock hard, and extremely uncomfortable. After a few hours, my girlfriend was able to fall asleep, but I think I managed maybe 1 or 2 hours of sleep at best. The next morning as we were packing to leave, my girlfriend discovered that she had left a black wrap in the ballroom that the party was held in. We asked a manager if anyone had turned it in, and although he checked the ballroom, we had no luck. He informed me that he would need to speak to the supervisor who worked the party and would let us know, but we received no phone call. The next morning, I called to see if it had been turned in, and I was informed that I would need to speak with the Housekeeping Manager, and was transferred to his/her office. He/she did not answer, so I left a message asking for a return phone call, but none was received. Called and left messages for the next three days, and as of yet, I still have not received a call.
Very disappointing. Kind of puts a damper on my experience with the hotel.
December 12, 2013
Rated 4.0 out of 5.0 by smmt Comfortable bed and convenient location
The bed is comfortable. Location is convenient. even it is near airport, the room is still very quiet. However, the bath tub in room 315 was a little clogged.
December 7, 2013
Rated 2.0 out of 5.0 by Buck78 Mediocre Service
When I checked in the night before, I was not informed the restaurant was closed for renovation (another guest told me on the bus the next morning). When I got to the room, I tried to call the front desk to see about ordering breakfast early in the room the next morning. No one answered after several minutes, so I filled out the door tag and figured that would be good enough--the tag said it would be picked up around midnight or slightly later (it was about ten PM at the time). I filled out the door tag for early breakfast the next morning in my room, and hung it as instructed on my exterior door handle. I got up early to have time to enjoy my breakfast (I am on a special diet, so the "Grab and Go" bag was unsuitable, though appreciated) and did not want to try to hunt down the right foods at the airport the next morning.) I waited fifteen minutes after the time I specified, then checked the door handle, and the tag was still hanging there! I tried to call the front desk, and after several minutes of the phone ringing without answer, I gave up. I hurried and went down stairs hoping to have time to order a quick couple of items before the bus to the airport. In the dining room, there were no servers or staff present, and I eventually realized it was a free buffet, which was nice. However, the coffee pot was empty and there was no water to drink, and after several minutes of looking I could not find anyone to refill the empties. I finally went into the closed door of the kitchen, and hidden around the corner was someone was sitting at a desk, and another girl was gossiping with her. I asked if someone could go refill the coffee, and the standing girl said an ungracious "Yes" and left to do so. To be honest, in 14 years I have never had to hunt down the wait staff hiding in the kitchen, or had a door tag left hanging on the door with no service. All in all, I was very disappointed with this hotel, and hope I am sent to one of the others in our contract next time.
December 3, 2013