Rated 3.8 out of 5 by 437
Rated 4.0 out of 5.0 Friendly, responsive staff
Once I arrives at the airport, called the hotel and they quickly sent the shuttle. My room had an issue with the thermostat. The front desk moved me, conveniently, across the hall. I appreciated the friendliness of the shuttle driver, front desk, and maintenance person.
July 2, 2015
Rated 4.0 out of 5.0 by JD0427 Good Place
A good solid place to stay the night. A bit overpriced for what is offered, but matches the market rate for the area.
June 26, 2015
Rated 2.0 out of 5.0 by John3244 Not the same property
Lets start, I am a Platinum member and have stayed at this hotel several times over the past few years. it is convenient to the airport and has always been exceptional in the past. This trip was anything but exceptional. First there are either no electrical outlets or they are covered by alterations or cabinets that need to be moved to be accessible, then the maid moves them back every day. The food has become overpriced and not what it used to be, the morning buffet is lacking selection and quality. I ordered a room service Pizza that was like cardboard, must have been a frozen variety $12.00 plus a room service charge and a tip. should have called Pizza Hut. Our last night we had a 6 am flight and went to bed at 8:30 pm at midnight the fire alarm went off and the building was evacuated, I overheard the fireman state the security guard pulled the alarm box by mistake he thought it was a light switch. We were on the executive floor room 931. There are new owners of this hotel and what I observed has been an increase in pricing and a reduction in staff, service, and quality. I will not be back. By the way I was a Director of Engineering for Holiday Inns for several years and know how things should be. June 1 of this year we were at the Intercontinental hotel in San Juan, Puerto Rico and I cannot say enough about this hotel they are fabulous from the property, to the staff, to the quality received. I hope this is a wake up call to the new owners in San Jose,
John, Ocean City Maryland
June 26, 2015