Rated 3.7 out of 5 by 158
Rated 2.0 out of 5.0 by Buck78 Mediocre Service
When I checked in the night before, I was not informed the restaurant was closed for renovation (another guest told me on the bus the next morning). When I got to the room, I tried to call the front desk to see about ordering breakfast early in the room the next morning. No one answered after several minutes, so I filled out the door tag and figured that would be good enough--the tag said it would be picked up around midnight or slightly later (it was about ten PM at the time). I filled out the door tag for early breakfast the next morning in my room, and hung it as instructed on my exterior door handle. I got up early to have time to enjoy my breakfast (I am on a special diet, so the "Grab and Go" bag was unsuitable, though appreciated) and did not want to try to hunt down the right foods at the airport the next morning.) I waited fifteen minutes after the time I specified, then checked the door handle, and the tag was still hanging there! I tried to call the front desk, and after several minutes of the phone ringing without answer, I gave up. I hurried and went down stairs hoping to have time to order a quick couple of items before the bus to the airport. In the dining room, there were no servers or staff present, and I eventually realized it was a free buffet, which was nice. However, the coffee pot was empty and there was no water to drink, and after several minutes of looking I could not find anyone to refill the empties. I finally went into the closed door of the kitchen, and hidden around the corner was someone was sitting at a desk, and another girl was gossiping with her. I asked if someone could go refill the coffee, and the standing girl said an ungracious "Yes" and left to do so. To be honest, in 14 years I have never had to hunt down the wait staff hiding in the kitchen, or had a door tag left hanging on the door with no service. All in all, I was very disappointed with this hotel, and hope I am sent to one of the others in our contract next time.
December 3, 2013
Rated 5.0 out of 5.0 by KingsFan Free Shuttle to Airport
Very convenient, the light rail stops in front of the hotel
The price was good, nice renovated rooms and lobby
The bar had alot of choices of food, parking was
$10.00 versus 45.00 at SF . Front desk staff was
Very friendly and help us find few places to go for a drink.
Everyone was nice and helpful, we will choose
This San Jose hotel again
December 3, 2013
Rated 4.0 out of 5.0 Comfortable stay, but technological difficulties
The two nights that I stayed, it was great everything worked except for the parking tolls. They never were able to pick up on the ticket that was already paid for, i noticed that I was not the only one experiencing this for the cars that were ahead of me also had to press the telecom.
Also, parking fees should just go according to your stay! As a guest i disliked driving into a hotel that stops me to pay or insert a ticket. That was the only criticism i have for this hotel. When you just want to drive in to sleep but having to be held back because of the ticket delay.
Everyone who worked there was very helpful, and contributed to my stay. For they were able to provide short cuts to my destinations, and breakfast was set up really nice for guest. I would recommend your stay, unless your having to wait outside to get a ticket, but your vehicle is more secure this way!
November 28, 2013