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Rated 4.2 out of 5 by 116 reviewers.
Rated 5.0 out of 5.0 by Excellent value overall/Excellent staff I will say the staff treats the guests as if they are in a five-star hotel. I was always treated very courteously by everyone I had contact with. The location is great for seeing and doing things with a short walk. The National Theater, Museums, market and major shopping district all within a few blocks. A coffee shop is just across the street for those needing a Starbucks style coffee. The only downsides were you have to be very wary of the amount of noise that can be generated by the street in front, the casino band and the entertainment/events on the 17th floor. All of which on weekends especially can be exceptionally loud. The breakfast was well presented, but I would probably skip it if I went back and eat at one of the nearby restaurants. The preparation is okay in terms of authentic Costa Rican dishes, but most Americans/Canadians/ Europeans will soon realize that lots of salt is a standard in Costa Rica. The restaurant breakfast being no exception. It seemed great at first to have the tamales and gallo pinto for breakfast, but by the second day I had to skip all the hot food because of the salt content. Not just at the restaurant but anywhere...and I am normally very strict about eating local cuisine. January 22, 2015
Rated 5.0 out of 5.0 by Very Clean, Safe We started our stay in San Jose staying at a terrible hotel down the street from the Holiday Inn. After the first night I ventured up the hill to checkout the Holiday Inn. It was like an oasis. The Holiday Inn - Aurola is awesome. Very clean, well light, with great ambiance and decor. We will be back next year and will definitely stay here again. Great location if staying in San Jose. It is one of the tallest buildings downtown, so you can easily see the hotel from various vantage points. January 21, 2015
Rated 5.0 out of 5.0 by Above and Beyond Staff The staff members went so far above and beyond any possible expectations to help us solve a very difficult problem regarding a wallet left behind. We cannot thank them enough. The front desk staff and bellmen on the morning of Jan 2, 2015 in particular! Also, when we had difficulty making local calls from the room, the front desk placed the calls for us. At the second attempt, we learned that the local call service has to be "turned on" in the room, and it had not). The bellmen were also happy to give helpful, detailed explanations such as where to find an ATM nearby. Even the maids went above and beyond to organize my kids' stuff neatly. We requested a roll away bed at check-in, and by the time we got to the room, it was already there! We were amazed at the promptness. We had difficulty controlling/adjusting the heat in the room, and went to bed in sweaters but it warmed up during the night. Other than that, we'd give the room 5 stars. Special special thanks to the Jan 2 problem solvers!! January 6, 2015
Rated 5.0 out of 5.0 by Great location and excellent staff Holiday Inn, Aurola, in San Jose, Costa Rica, was the best location for us, close to everywhere we wanted to go. The dining room service was exceptional; and the concierge was available every time we had a problem. January 2, 2015
Rated 5.0 out of 5.0 by Clean and Courteous The staff made us feel like VIP. They were very professional and made us feel well taken care of and safe at the hotel. This is a central location in the downtown area of the capital, which was perfect. January 2, 2015
Rated 4.0 out of 5.0 Visita a San Jose Visita a San Jose de Josta Rica, el Hotel queda en una Buena ubicación cerca al centro de la ciudad, comida muy normal, servicio de restaurant en el ultimo piso regular, servicio de Internet WiFi muy intermitente. December 29, 2014
Rated 5.0 out of 5.0 by Gran opción para hospedarse en San José, Costa Rica Recomiendo ampliamente considerar el Holiday Inn San José-Aurora, Costa Rica. Se encuentra bien ubicado y comunicado dentro de la ciudad, opciones de restaurantes en los alrededores. En cuanto a instalaciones las califico como excelentes, cómodas y limpias. El personal de todo el hotel con la mejor disposición y enfoque en calidad del servicio. December 26, 2014
Rated 5.0 out of 5.0 by Personal super atento Utilizamos la tarifa regular que incluye desayuno y seleccionamos la cena a la carta con costo adicional y todo fue esplendido un lugar romantico una cena espectacular con musica de fondo que fue un plus ya que no sabiamos que iba a haber un saxofonista esa noche. Definitivamente una experiencia gratificante, fue como revivir nuestra noche de boda pero 22 años despues! Muchas gracias! December 21, 2014
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