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Rated 3.6 out of 5 by 13 reviewers.
Rated 1.0 out of 5.0 PESIMO SERVICIO ****************INVENTARON UNA RESERVACION Y ME COBRARON A MI TARJETA ESTA PENALIZACION DE NOCHE QUE NO TOME*********************************************************************** NO SIRVE EL INTERNET, PESIMO SERVICIO NO SIRVEN LAS TARJETAS NO RECONOCEN TU NIVEL DE PRIORITY CLUB NO DEJAN ORDENADA LA HA BITACION DIARIAMENTE NO ES BUENO EL DESAYUNO MAL SERVICIO DEL FRONT DESK May 21, 2013
Rated 1.0 out of 5.0 MAL SERVICIO NO SIRVE EL INTERNET, PESIMO SERVICIO NO SIRVEN LAS TARJETAS NO RECONOCEN TU NIVEL DE PRIORITY CLUB NO DEJAN ORDENADA LA HA BITACION DIARIAMENTE NO ES BUENO EL DESAYUNO MAL SERVICIO DEL FRONT DESK May 21, 2013
Rated 5.0 out of 5.0 by Very Efficient Great staff, and even when its in downtown its easy to move everywehere in the city. May 15, 2013
Rated 4.0 out of 5.0 by Nice views & rooms - Breakfast & Local Area disappointing Caveat: I stayed just one night with a friend so I didn't have the chance to explore the hotel amenities or get a better feel for the area. Positives: Our room was very comfortable with nice beds. The bathroom wasn't anything special, but not bad. Best part of the room was the great views of San Jose and mountains in the background. The lobby was nice with chairs for relaxing. The front desk staff and breakfast dining staff were all very friendly and helpful. Negatives: I had two primary negatives with the place. 1) The food quality at breakfast was rather 'eh. Wouldn't recommend eating there, but I'm also not sure if there are other suitable options in the area as well. 2) When we asked the front desk where we could walk to in the area for dinner and a nightcap, the guy handed us a rather vague photo copy of a map. We were expecting a colorful flier with restaurants and shops clearly marked, but it was nothing close to that and very hard to follow. So we walked for about 30-40 minutes in the area, which was supposedly the downtown area of San Jose where all the action was, and my friend and I couldn't find anything that was open. Granted, it was a Wed night at 10pm, but I definitely expected more sign of life. Overall, the hotel is quite fine, but the San Jose area wasn't my favorite. April 23, 2013
Rated 5.0 out of 5.0 by Great place for a rest I've been a weekend there with my wife and we have found a nice place to rest with excellent attention, warm people, good location and a very nice room. We recommend this hotel when you visit San Jose. April 21, 2013
Rated 5.0 out of 5.0 by A Pleasant stay Very nice Hotel centrally located in the city everything is within walking distance. Very clean and I felt very safe, the Hotel Security Manager is very professional and does a very good job in looking out for their patrons. Hats off to Her. My only objection was that the breakfast is very over priced. I would stay there again. April 2, 2013
Rated 4.0 out of 5.0 by GREAT bed and GREAT staff The staff are great and worked hard to make me welcome. The room was clean and comfortable. The breakfast buffet never changes and they do not leep it full. If you go after 9PM, it is sad. The Executive Lounge is plesant but the food they serve is sad. Internet was out of service in my room a number of times. Still the best hotel in downtown. March 2, 2013
Rated 1.0 out of 5.0 by 45 minutes waiting to dinner and more I sat down...exactly 10 minute after somebody told me good night...45 minutes later the chciken sandwich come up. I stand up very frustrated, refusing to eat it. I discussed with the cashier because she wants to charge me a glass of wine that I have ordered. It is really hard to understand this hotel is 5 stars, plus a holiday inn. The bar tender, Gabriela, is awesome. she treats really well to all the people with a smile. no one else do that. I travel a lot. sometimes I come back to the hotel just to eat something and go to bed. Is it so difficult to be asked how was your day? Internet didn´t work at the room....sometime happens February 27, 2013
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