Rated 4.0 out of 5 by 30
Rated 5.0 out of 5.0 by betsie Great People .
I have stayed at Aurola Holiday Inn many times and the hotel employees always make me feel comfortable and at home . This is so important to visitors .
October 20, 2013
Rated 4.0 out of 5.0 by moretherealone Friendly attention
It was nice, the way I was attended was kindly and friendly the food at the restaurant and the service room I loved it. But it was not what I was expected, the internet connection never worked, and the T.V was so old, the channels did not show a clear imagine.
October 7, 2013
Rated 5.0 out of 5.0 by Robert1963 Excellent Service!!
The room was very beautiful, 10th floor overlooking San Jose, but the staff was the best, very friendly, professional and genuinely interested in assisting customers. Loved it!
October 7, 2013
Rated 4.0 out of 5.0 by rmbeer Final Bill
When I checked out last Wed. they were not able go give me a final bill because their computor system was down.
They told me they will send me a final statement withing a day.
Have not received the final bill yet as of today.
August 24, 2013
Rated 4.0 out of 5.0 by lostbird Nice hotel
It was a good place to stay, near the markets and the shops, reasonably priced. Hotel staff were very friendly and helpful. The buffet for breakfast was great as well as the view from the upper floor restaurant.
August 16, 2013
Rated 3.0 out of 5.0 by Williewill Like it or Hate it
This was my second stay here. I booked a lesure king both times and the first time the hotel gave me astandard room. I did not know the difference. The second time I was ready. The hotel tried the same thing. I told the lady at the desk that I did not book a standard room. She said yes I did. I showed her my reservation and she tried to give me a standard room until I told her I will write a bad review and I want to speak to the manager. I was told it will be two hours before I can get my room because it needs to be cleaned. I said I want to talk to the manager and five minutes later I had my king room. I asked for a 0330 wake up call and I never got it. I was flying out the next day at 0700.
June 27, 2013
Rated 2.0 out of 5.0 by luisedu354 Good facilities but internet service is not good at all
The night I got to the hotel the internet service was down. I asked several times what the problem was and was told that internet was up and running. Staff was not helpful at all. Finally, and I guess that after several guests complained about the internet being down, they did something about it.
June 21, 2013
Rated 5.0 out of 5.0 by BMW30 The best services.
I stay for a few days in the Holiday INN Aurola San Jose, all i can say is that the hotel was great and the service, the personel were fabulous, magnificent, better impossible. I truly recomend this hotel for your next trip to San Jose.
June 7, 2013
Rated 3.0 out of 5.0 by Kachnik Food is terrible! "Mega awful"as per a previous review on tripadvisor
I was initially refused recognition as a Platinum member by Caroline at the front desk. I gave her my Priority Club credit card to pay for any charges and she said that I could use any credit card for any subsequent charges at hotel's facilites. I told her that I wanted to receive Priority Club points for incidentals during my stay, so I preferred to have the charges put on my hotel bill. She agreed and said that would be fine.
When I was taken to my room, I noted that the minibar was locked. The bellboy said he would go downsairs and get a key. He returned and told me that the front desk told him I was not allowed to have a key without paying a deposit. Mind you that the minibar was completely empty, the deposit apparetly was for the key alone. The front desk already had two credit cards on file, it was not clear what additional deposit they wanted and I was too embarrassed and angry to ask.
I had arrived after a long journey with a ravenous appetite. The hotel highlights an upscale restauran called El MIarador on the 17th floor. It was late evening, one couple was leaving so we were left alone.I wanted to order the sea bass which was a whole fish, but the waiter insisted another fish portion was larger. I was shocked at the minuscule portion that was served. It tasted of freezer burn and tasted absolutely awful. I mentioned this to the waiter and suggested he mention it to the chef. He simply shrugged and walked away, never offering any apology. We spent 20 minutes after the meal while the waiter stood a few feet away chatting with his coworkers with his back to us. It;s not as if he was busy and it was pretty obvious we had finished our meal.
The next day when I went to eat at the bar, where the food was bad, also, but at least not as expensive, I was embarrased when I was told I could not charge the meal to my room. When I went to the front desk, suddenly they found my credit card on file
Gerardo, the bellman, was abslutely fantastic always smiling always helpful.OTOH, Carolina looked she ws afraid if she smiled she would lose her job.
May 27, 2013
Rated 4.0 out of 5.0 by anothertraveller great customer service
hotel location is very central, many restaurants around. Carlos at the front desk was extremely helpful and polite, recognized my elite status which does not happen in general with Priority Club hotel staff.
May 26, 2013
Rated 1.0 out of 5.0 PESIMO SERVICIO
****************INVENTARON UNA RESERVACION Y ME COBRARON A MI TARJETA ESTA PENALIZACION DE NOCHE QUE NO TOME***********************************************************************
NO SIRVE EL INTERNET, PESIMO SERVICIO
NO SIRVEN LAS TARJETAS
NO RECONOCEN TU NIVEL DE PRIORITY CLUB
NO DEJAN ORDENADA LA HA BITACION DIARIAMENTE
NO ES BUENO EL DESAYUNO
MAL SERVICIO DEL FRONT DESK
May 21, 2013
Rated 5.0 out of 5.0 by BusinessASAP Very Efficient
Great staff, and even when its in downtown its easy to move everywehere in the city.
May 15, 2013
Rated 4.0 out of 5.0 by Jason8TL Nice views & rooms - Breakfast & Local Area disappointing
Caveat: I stayed just one night with a friend so I didn't have the chance to explore the hotel amenities or get a better feel for the area.
Positives: Our room was very comfortable with nice beds. The bathroom wasn't anything special, but not bad. Best part of the room was the great views of San Jose and mountains in the background.
The lobby was nice with chairs for relaxing. The front desk staff and breakfast dining staff were all very friendly and helpful.
Negatives: I had two primary negatives with the place. 1) The food quality at breakfast was rather 'eh. Wouldn't recommend eating there, but I'm also not sure if there are other suitable options in the area as well. 2) When we asked the front desk where we could walk to in the area for dinner and a nightcap, the guy handed us a rather vague photo copy of a map. We were expecting a colorful flier with restaurants and shops clearly marked, but it was nothing close to that and very hard to follow. So we walked for about 30-40 minutes in the area, which was supposedly the downtown area of San Jose where all the action was, and my friend and I couldn't find anything that was open. Granted, it was a Wed night at 10pm, but I definitely expected more sign of life.
Overall, the hotel is quite fine, but the San Jose area wasn't my favorite.
April 23, 2013
Rated 5.0 out of 5.0 by DOTZOY Great place for a rest
I've been a weekend there with my wife and we have found a nice place to rest with excellent attention, warm people, good location and a very nice room.
We recommend this hotel when you visit San Jose.
April 21, 2013
Rated 5.0 out of 5.0 by BillT01 A Pleasant stay
Very nice Hotel centrally located in the city everything is within walking distance.
Very clean and I felt very safe, the Hotel Security Manager is very professional and does a very good job in looking out for their patrons. Hats off to Her.
My only objection was that the breakfast is very over priced.
I would stay there again.
April 2, 2013
Rated 4.0 out of 5.0 by CanadianTraveler GREAT bed and GREAT staff
The staff are great and worked hard to make me welcome. The room was clean and comfortable.
The breakfast buffet never changes and they do not leep it full. If you go after 9PM, it is sad.
The Executive Lounge is plesant but the food they serve is sad.
Internet was out of service in my room a number of times.
Still the best hotel in downtown.
March 2, 2013
Rated 1.0 out of 5.0 by aviola1965 45 minutes waiting to dinner and more
I sat down...exactly 10 minute after somebody told me good night...45 minutes later the chciken sandwich come up. I stand up very frustrated, refusing to eat it. I discussed with the cashier because she wants to charge me a glass of wine that I have ordered.
It is really hard to understand this hotel is 5 stars, plus a holiday inn.
The bar tender, Gabriela, is awesome. she treats really well to all the people with a smile. no one else do that.
I travel a lot. sometimes I come back to the hotel just to eat something and go to bed. Is it so difficult to be asked how was your day?
Internet didn´t work at the room....sometime happens
February 27, 2013
Rated 4.0 out of 5.0 by chron57 Comfortabel beds and clean.
Comfortable beds and clean property. Good gym and pool. Very nice and good central location in San Jose to get your trip started. Staff was friendly and we felt safe here. We would stay again if San Jose.
February 3, 2013
Rated 5.0 out of 5.0 by FrequentFlyer72 Great Location and Great Staff/Hotel
The beds are really comfortable. For a Holiday Inn, the value is excellent. I would highly recommend this as one of the best Holiday Inns there is.
December 17, 2012
Rated 4.0 out of 5.0 by Franvan Comfortable Bed, great location
Hotel is solidly and consistantly good. Great staff in lobby and in general.
Breakfast buffet unfortunately has really declined over the years. Rarely any variety and frequently out of things. Real dissappointment. In the past it was great.
December 11, 2012
Rated 5.0 out of 5.0 by TurgidCelery Good Overall Value
This is a nice hotel for business people. The Internet access is satisfactory and the rooms are good places to work.
The shortfall is the food in restaurant on the first floor. It is mediocre and the price for breakfast is out of line. There are no good eating places within walking distance.
The staff is friendly and supportive. The fitness center is satisfactory.
The overall value is good and this is always my first choice in San Jose.
December 8, 2012
Rated 3.0 out of 5.0 by Nace Fine
The room was not lit very well. The air conditioning didn't work. We had to have a heater put in because it was freezing cold.
November 8, 2012