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Rated 4.5 out of 5 by 108 reviewers.
Rated 2.0 out of 5.0 by Great hotel lacking elite benefits My wife and I stayed here for 1 night on an award. Great hotel that was clean and comfortable. Breakfast has almost always been included since I'm platinum (award stay or otherwise) when I've traveled with IHG. Not at this place. I value free breakfast pretty highly so that was disappointing. Additionally my wife and I were hoping to do some trip planning through the wifi internet but it didn't work. We tried multiple devices but to no avail. I called support for assistance but that didn't work either. Comfort of my room is preferred to the lobby. I probably wouldn't stay here mostly due to the lack of breakfast. Internet was a minor annoyance... January 22, 2015
Rated 5.0 out of 5.0 by great hotel Excellent customer service, Hotel is conveniently located in Escazu with easy access to the highway and other familiar restaurants and stores. Close to the megaplaza. January 17, 2015
Rated 5.0 out of 5.0 by Buen trato En términos generales nuestra experiencia estuvo muy bien, excelente trato, muy amables, todo muy limpio, ordenado y buen ambiente. January 7, 2015
Rated 5.0 out of 5.0 by Incomparable atención Viajé con mi mamá de 86 años y mi esposo de 76. Desde el primer momento Sheryl en el front desk nos acogió con amabilidad y gran eficiencia. Nuestra suite la 605 queda en la esquina con una preciosa vista de la ciudad. La decoración moderna y totalmente funcional. Totalmente aislada del ruido en las noches nos permitió dormir con gran comodidad. El desayuno buffet con variedad de opciones para todos los gustos. El servicio a la habitación rápido y con alimentos de calidad. El check out sin contratiempo. January 6, 2015
Rated 5.0 out of 5.0 by Buen alojamiento Fue todo muy bien. La encuesta de satisfaccion demasiado larga. January 5, 2015
Rated 5.0 out of 5.0 by confortable room The Hotel and the staff attention were excellent. There are too many questions in this survey. It has to be shorter December 25, 2014
Rated 5.0 out of 5.0 Stay here every time - like second home This Holiday Inn is like a second home to me - I'm there every week, almost! I've stayed in almost every other hotel in the area, if not all of them (including the Intercontinental), and yet, this Holiday Inn doesn't feel like a chain...it feels like a sleek little boutique hotel right in the best area of San Jose. Love my stays - and even miss it when I haven't been for a while! Highly recommended. December 25, 2014
Rated 5.0 out of 5.0 by Amabilidad Personal sumamente amable y atento a mis necesidades. Excelente ubicación, comida y servicio. December 25, 2014
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