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Rated 4.5 out of 5 by 59 reviewers.
Rated 5.0 out of 5.0 by Great Hotel Great location near a mall and nice neighborhood. Glad I chosen Holiday Inn again. July 8, 2014
Rated 5.0 out of 5.0 by Servicio Excelente Atencion desde su llegada y muy comprometidos con tu comodidad. July 8, 2014
Rated 4.0 out of 5.0 by Great location The location of the hotel made me feel safe and it was very convenient to the mall, hospital and transportation. Most of the staff was very professional and courteous. Management did their best to make sure that your needs were met in a timely matter. If they saw you waiting they would get the workers out to assist you. They served a plethora of food for breakfast. Lunch and dinner was pretty good too and thank goodness they open a little later than the mall. The room had all the comforts of home. The AC I tried to adjust on several occassions I was not totally clear on how to work it. The gym was very small but it had the equipment that I needed to do a little workout. The front desk was understaffed most of the times I passed by. You had to wait a while sometimes for assistance. However, the guy that checked me in was always wonderful and never showed any sign of stress. Eventhough they need to hire more people. Only two people were a little snobby but even they were professional. Overall I would stay here as a second choice hotel. July 3, 2014
Rated 5.0 out of 5.0 by Una corta visita a Costa Rica Un hotel cómodo, bien ubicado y el servicio excelente. Silencioso, a pesar de estar cerca de la carretera y por todo lo anterior, muy recomendable. July 3, 2014
Rated 5.0 out of 5.0 by Excelente Servicio Me senti como en Casa , excelente servicio, lo recomendaria ampliamente como ua opción para descansar y dormir cuando se este en San José July 2, 2014
Rated 5.0 out of 5.0 by Excellent customer service The staff was very accommodating and friendly during my stay. My room was very comfortable for my nights stay. July 1, 2014
Rated 5.0 out of 5.0 by Hotel muy confortable y excelente atención La atención del personal de este hotel es muy cálida y amable. Siempre dispuestos a ayudar y a satisfacer los requerimientos del cliente. La habitación es muy cómoda y pulcritud por todos lados. Es de resaltar también la buena ubicación y varios restaurantes en la vecindad que hacen completa la experiencia culinaria. June 30, 2014
Rated 5.0 out of 5.0 by Like Always, Excellent service This hotel is always consistent in its service level and comfort. Highly recommended. June 26, 2014
Rated 5.0 out of 5.0 by Cama comoda, excelente servicio y pura vida Excelente trato cordial y professional pero con calor humano. Un verdadero cinco estrellas en limpieza, localización y servicio. June 25, 2014
Rated 5.0 out of 5.0 by Great location Well located property next to the Cima Hospital and close to Multiplaza Escazu and Plaza Escazu. Clean and comfortable rooms that are good size and well appointed. Very friendly and serviceable staff that makes you feel like you are in a 5 star hotel. June 22, 2014
Rated 4.0 out of 5.0 by Gimnasio Agregar una bicicleta de Spining al gimnasio. pueden sacar la bicileta que tienen que no es de spining y es bastante anticuada. June 18, 2014
Rated 4.0 out of 5.0 by Desayuno Pros y Cons El desayuno ofrece variedad pero carece de opciones saludable como omelete de claras, cereales integrales y granola. Me he hospedo regularmente desde inicio de año y para el desayuno no saben hacer un buen omelete y si esta lleno el hotel la espera para obtener huevos cocinados al gusto es prolongada casi 20 min lo cual no es bueno si se esta de prisa, pero siempre hay huevos revueltos ya preparados en la barra de desayunos.. June 18, 2014
Rated 5.0 out of 5.0 by Unintrusive and Unforgettable My stay at the Holiday Inn Escazu was a nice balance of friendly attention, under-one-roof facilities and a safe place to come back to for both those nights when I had to work in the hotel and when I just needed to relax. The staff at the hotel were both friendly and helpful, and staying there for a good long time, they remembered me by name, and treated me as a privileged guest. the hotel facilities are complete and what you would expect of a good hotel, and the rooms are well-equipped. Holiday Inn Escazu was my home for relaxation after work, and I would certainly stay here again given the opportunity. Kudos to the Holiday Inn Escazu team, you've done a great job! June 15, 2014
Rated 5.0 out of 5.0 Excelente ubicaciòn en Escazu Muy buen hotel. Excelentes instalaciones. Personal de primera. Adecuada atenciòn. El personal de recepciòn y del transporte es de primer nivel. Desayunos muy buenos. Buenas porciones de alimentos en cenas y almuerzos. Cocina bastante aceptable. Pocas cosas a mejorar en el hotel: tal vez un cambio de alfombra en algunos pisos y mejorar la dotaciòn del gimnasio. Zona tranquila y centrica de centros comerciales y oficinas. June 15, 2014
Rated 4.0 out of 5.0 by Aire Acondicionada ES muy ruidoso cuando llega a prenderse, se nota que son de modelos antiguos May 30, 2014
Rated 4.0 out of 5.0 by Great place Nice bed great satff and servie definetly will return on next business visit. May 12, 2014
Rated 5.0 out of 5.0 by Consistency Is The Key To This Hotel Excellent staff, great location near many good restaurants and the largest shopping mall in Costa Rica (all within walking distance), right next door to the CIMA hospital, very clean and modern are the main reasons why we continue to stay at this hotel every year for the start of our annual Costa Rican vacation. Only a $30.00 cab ride from Juan Santamaria International Airport and very close to downtown San Jose makes this an ideal location for anyone wishing to either explore the city or to get onto highway 27 (Autopista Del Sol) to go to the Pacific coast. Definitely will continue to stay here. April 21, 2014
Rated 5.0 out of 5.0 by This really was a "Holiday"! Thank you Holiday Inn for a professional, yet comfortable, feel to this hotel in Costa RIca. The staff was very courteous and very helpful. Our room was quite large and comfortable and we especially liked the fact that the rooftop pool and the gym were on the same floor as our room. My only complaint is that there was a bit of road noise but nothing that really prevented us from sleeping. The breakfast buffet was much appreciated. And the entire hotel is very clean and spacious. I think that the hotel caters more to the business set, but this was o.k., even though we were winding up our visit as tourists. Check-in and check-out went very smoothly and I so much appreciated that the front desk rep. gave us complimentary breakfast for all three mornings of our stay. What a great location for walking to the amazing Multiplex Mall which is a short walk (10 minutes) from the hotel. Also, we found really good dining options within the same plaza as the hotel is located. We would definitely recommend this to our friends. March 9, 2014
Rated 5.0 out of 5.0 by excellent value and location! Loved our whole stay at the holiday inn escazu! The location is fantastic. We wanted to stay somewhere in between downtown and alajuela and escazu was right in the middle. The free underground parking was a nice bonus and the nice restaurants at plaza tempo were all welcome sights after a long day of traveling. Definitely beats staying at the SJO area since escazu was only a 15min drive away. We were also close enough to downtown that we can easily take a taxi for about $8 each way. Will definitely be our go-to holiday inn location when we go back to San Jose. Thank you! March 3, 2014
Rated 2.0 out of 5.0 by Unexpectedly bad! I'm a usual customer of this hotel, and member of the rewards club, but unfortunately had to face incompetence. Breakfast not ready on time (which shouldn't happen in a Business hotel, as we don't have much time to wait for employees to decide to serve brakfast 30 minutes late), towel policy a mess, forcing to use more towels while showing nice stuff saying 2we are green". Such a shame, not sure I'll keep coming. February 26, 2014
Rated 4.0 out of 5.0 by Excelente atencion del personal. Sandy, uno de los botones, fue de muy amable cuando mi llave no funciono, bajando a la recepcion a recoger una nueva, para evitar que nuevamente me tocara esperar por elevador (estuvieron tardados durante mi estadia). El personal de recpecion y del restaurante tambien fue muy amable. El hotel esta bien en general. February 23, 2014
Rated 5.0 out of 5.0 by Ubicación, precio y calidad El hotel se encuentra bien ubicado, con excelentes condiciones en la habitación, el internet con excelente calidad, la comida bien estiló "hecho en casa" Excelente opción para hotel de viaje de negocio Nada q envidiar a otros hoteles de la misma zona ya un precio razonable February 15, 2014
Rated 5.0 out of 5.0 by Comfortable room and a really great service I just want to say that my experience in there was great. kind front desk people, nice room, comfortable bed, delicious breakfast, everything was great. Thank you so much. February 12, 2014
Rated 5.0 out of 5.0 by The Best Holiday Inn I have ever stay in The property is increidibly neat, the personnel friendly with a service additude I have encounter in very few Five Star Hotel. Stay here for vacation or business. January 2, 2014
Rated 5.0 out of 5.0 by The Total Package Staff over and beyond in helping us. Excellent service with great knowledge in helping everyone to feel safe and comfortable while the are at there hotel.. January 2, 2014
Rated 5.0 out of 5.0 by Outstanding care and concern We found ourselves unexpectedly at this Holiday Inn when my husband was taken very ill and was hospitalized at the Hospital CIMA next door. The staff was kind, helpful, and caring. For example, on Christmas morning they allowed our grandchildren to find their Santa Claus gifts under the lobby Christmas tree. I am very grateful to the entire staff. December 29, 2013
Rated 5.0 out of 5.0 by Holiday travel stop-over My travel back to the US required an overnight stay at the Holiday Inn in Escazu, the night before. This stay was a VERY positive customer experience. The staff members were very professional, friendly and accommodating. The GM was also present the day of my departure and took time out to chat with me and made me feel at home. I was extremely tired upon check in however was able to obtain a restful nights sleep. I really liked the fact that you can pay your departure taxes at the hotel as opposed to going to a bank or standing in line at the airport. This is a value added amenity that saved me time and from undue stress. I recommend this hotel to anyone staying in the Escazu/San Jose area. There are also several shops and restaurants in the area within walking distance. Awesome job Holiday Inn, Bravo!! December 23, 2013
Rated 5.0 out of 5.0 by Nice location This property is brand new and offers a very comfortable stay in San Jose. You have the convenience of being in a shopping plaza that offers multiple dining options and some nightlife. Near by is also Multiplaza mall and Plaza Itskatzu that offers great nightlife. The staff at the front desk was very good at acknowledging my status and making me feel welcomed at the property. November 15, 2013
Rated 3.0 out of 5.0 by Be careful about room choice We were offered the choice of double or twin beds on arrival and chose the former. The lady on check-in changed the booking. When we got to the room, we had been given the latter but we were so tired after a very long journey and had so much luggage that we could not be bothered to go back down and ask for another change. The room was noisy as it overlooked a cash and carry and so was not ideal. Breakfast, however, was superb. October 21, 2013
Rated 5.0 out of 5.0 by Great Staff, Nice Room, & Inconsistent Food My wife and I have stayed at the Holiday Inn - Escazu on four different occasions and have always enjoyed our stay. There have been problems with the HVAC system, but generally, we can get the temperature and cooling fan to a comfortable setting. We've used room service on three occasions and had great food once, overcooked once and just average once. So, on average, the food's been OK, but nothing special. We believe the full buffet at lunch costs $30, which we found to be quite pricey. We enjoy the breakfasts, however, and appreciate the staff's treatment, in particular. They are all wonderful young people and have been exceptionally thoughtful We also love the front desk, concierge, and bell hops...they are very courteous and helpful. We will always recommend this Hotel to family, friends, and strangers! October 2, 2013
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