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Rated 4.4 out of 5 by 78 reviewers.
Rated 5.0 out of 5.0 by Great first experience in Costa Rica This hotel was very nice and modern. Same as what I'm used to in any other Holiday Inn I have been. Will go back if I return to Costa Rica. September 2, 2014
Rated 5.0 out of 5.0 by Para descansar y trabajar Me gusto mucho este hotel para descansar, viajo frecuentemente y tengo problemas para dormir, pero descanse perfectamente. Con restaurantes cerca con variedad de comida internacional y a centros comerciales Facil acceso Muy buena conexion a internet Con HBO Favor mejorar la iluminacion en los cuartos, para trabajar en el cuarto es muy oscuro y brindar fruta en el almuerzo August 25, 2014
Rated 3.0 out of 5.0 by habitaciones buenas, climatización no adapta La habitación es comfortable, con buenos muebles y bastante limpia. El personal muy amable y profesional en general. solo un poco distraído en el servicio del desayuno (algunos camareros muy activos, otros menos) pero nada grave. La estructura es moderna, ok internet y tv. Punto débil, imposibilidad de abrir las ventanas y climatización automática con ventilador demasiado fuerte o apagado (demasiado frio o calor). Esto hace el descanso menos eficaz. August 19, 2014
Rated 4.0 out of 5.0 by Great Hotel for businness Great hotel, in very good and safe part of San Jose. August 17, 2014
Rated 4.0 out of 5.0 by Great for Businness trips Great hotel , situated in a very good zone of San Jose, a lot of restaurants, gyms and convenience stores near by. This will be my Hotel for next trip August 17, 2014
Rated 5.0 out of 5.0 by Very comfortable and wll situated in Escazu Great location, great food and exceptional service. Walking distance to shopping, malls and great restaurants. Very attentive and caring staff. August 13, 2014
Rated 5.0 out of 5.0 by Awesome staff providing excellent service Stayed for over 5 weeks at this hotel (split in two). The staff from the front desk to the bar, breakfast and dining are in one word 'simply fantastic', always welcoming with a warm genuine smile having small talks. Best 'chilli guaro' made by Henry and Carlos (i might have messed the name) , Carlos, Michelle and the rest at the front desk, plus the folks at the breakfast makes the best omlets :) ... keep up the great work guys. August 11, 2014
Rated 5.0 out of 5.0 by Great staff and rooms. This was my second stay here this year. Both times I found the staff, the rooms, and the hotel overall to be excellent. I will need to be in Costa Rica again in 6 months and will be staying here again. For me there's no need to look for a better hotel, especially at this price. Very happy customer. August 10, 2014
Rated 5.0 out of 5.0 by Best hotel experience in Costa Rica Great hotel. No surprises. Everything worked as expected and better. If I travel to Costa Rica again, I know where I am staying. Keep the good work guys! August 8, 2014
Rated 4.0 out of 5.0 by Servicio excelente, buena ubicación Hotel muy cuidado, con personal muy amable y servicial y ubicado en una plaza donde tienes multutud de servicios y fuera de lo común. August 8, 2014
Rated 5.0 out of 5.0 by VACACIONES EN COSTA RICA REALMENTE, LA UBICACIÓN DEL HOTEL FUE PRIVILEGIADA PARA TENER UNAS VACACIONES MUY AGRADABLES EN COSTA RICA. DESDE LA LLEGADA AL HACER NUESTRO REGISTRO FUERON MUY AMABLES Y CADA DÍA SU BARRA DE COMIDA EN EL DESAYUNO FUE UNA EXPERIENCIA GASTRONÓMICA IDEAL PARA DESPUÉS REALIZAR LOS DIVERSOS RECORRIDOS POR LA CIUDAD. July 28, 2014
Rated 4.0 out of 5.0 good hotel poor food The hotel was very good standard in most respects. The location was a little isolated if you didn't have a car. the room, bed and linens were excellent. The breakfast was appalling perhaps the worst i've had in any hotel recently. Check out is a problem. Very complicated and time consuming especially if you're running to catch a plane. But an overall positive experience. July 28, 2014
Rated 4.0 out of 5.0 by helpful staff i was traveling with my family and my elderly mother who needed an accessible room. The beds were too high for her and the shower was not usable due to the wall of the bath tub hindering access to it. The staff was able to change her room the next night to one where the shower was easily accessible and they provided a roll a way cot that was at a more convenient height. the staff also provided a wheelchair for our use for our entire stay. i felt that the rooms were poorly lit. also, there was not any good programming on the tv. would have liked more towels and washcloths on a daily basis. the lobby and reception area were rather boring and also poorly lit. However, all the staff were very friendly and accomodating. July 25, 2014
Rated 4.0 out of 5.0 by Clean and good breakfast, The only bad thing for me on this time was wood pallets noise from the store beside the hotel during late in the night and early in the morning. The room/bed were clean and the breakfast is good. Nevertheless the location is good. July 20, 2014
Rated 5.0 out of 5.0 by Comfortable Stay I stayed at this location while on a business trip that I ended up extending my stay for. The hotel staff was friendly and helpful. I am a non-native Spanish speaker and this is a Costa Rican hotel and the staff was very patient and friendly while I worked on communicating with the in Spanish. During this visit I spent more time in the hotel due to the weather and it was an enjoyable location to watch the World Cup in. In addition to a wonderful staff, the food at the hotel is amazing. I actually looked forward to my meals while staying. I highly recommend this location. July 17, 2014
Rated 5.0 out of 5.0 by Costa Rica Business Trip in July This is an outstanding place to stay. The restaurant however is NOT good. The staff is great, room is great, hotel is great, restaurant, NOT great. July 14, 2014
Rated 5.0 out of 5.0 by Excelente Servicio En general los 4 días de estancia en el Hotel Holiday Inn Escazu, fue excelente, de mi total agrado y gusto. July 14, 2014
Rated 1.0 out of 5.0 by Bad experiences So many things went so very wrong and completely ruined our stay at this hotel. I understand things happen and they all happened to us. However, the staff, service and overall ambiance of the hotel was wonderful; I would stay here again should I be in this area July 10, 2014
Rated 5.0 out of 5.0 by Muy buen servicio La atención del personal del hotel es muy esmerada. El hotel está lejos de la ciudad en una ubicación aburrida, y el hotel cumple con todo lo básico, pero no tiene "lujos" adicionales considerando su categoría. La pisicina es muy pequeña. Con todo, el esmero del personal y el cuidado en los detalles hicieron que en general tuviera una estadía muy placentera. July 9, 2014
Rated 5.0 out of 5.0 by Great Hotel Great location near a mall and nice neighborhood. Glad I chosen Holiday Inn again. July 8, 2014
Rated 5.0 out of 5.0 by Servicio Excelente Atencion desde su llegada y muy comprometidos con tu comodidad. July 8, 2014
Rated 4.0 out of 5.0 by Great location The location of the hotel made me feel safe and it was very convenient to the mall, hospital and transportation. Most of the staff was very professional and courteous. Management did their best to make sure that your needs were met in a timely matter. If they saw you waiting they would get the workers out to assist you. They served a plethora of food for breakfast. Lunch and dinner was pretty good too and thank goodness they open a little later than the mall. The room had all the comforts of home. The AC I tried to adjust on several occassions I was not totally clear on how to work it. The gym was very small but it had the equipment that I needed to do a little workout. The front desk was understaffed most of the times I passed by. You had to wait a while sometimes for assistance. However, the guy that checked me in was always wonderful and never showed any sign of stress. Eventhough they need to hire more people. Only two people were a little snobby but even they were professional. Overall I would stay here as a second choice hotel. July 3, 2014
Rated 5.0 out of 5.0 by Una corta visita a Costa Rica Un hotel cómodo, bien ubicado y el servicio excelente. Silencioso, a pesar de estar cerca de la carretera y por todo lo anterior, muy recomendable. July 3, 2014
Rated 5.0 out of 5.0 by Excelente Servicio Me senti como en Casa , excelente servicio, lo recomendaria ampliamente como ua opción para descansar y dormir cuando se este en San José July 2, 2014
Rated 5.0 out of 5.0 by Excellent customer service The staff was very accommodating and friendly during my stay. My room was very comfortable for my nights stay. July 1, 2014
Rated 5.0 out of 5.0 by Hotel muy confortable y excelente atención La atención del personal de este hotel es muy cálida y amable. Siempre dispuestos a ayudar y a satisfacer los requerimientos del cliente. La habitación es muy cómoda y pulcritud por todos lados. Es de resaltar también la buena ubicación y varios restaurantes en la vecindad que hacen completa la experiencia culinaria. June 30, 2014
Rated 5.0 out of 5.0 by Like Always, Excellent service This hotel is always consistent in its service level and comfort. Highly recommended. June 26, 2014
Rated 5.0 out of 5.0 by Cama comoda, excelente servicio y pura vida Excelente trato cordial y professional pero con calor humano. Un verdadero cinco estrellas en limpieza, localización y servicio. June 25, 2014
Rated 5.0 out of 5.0 by Great location Well located property next to the Cima Hospital and close to Multiplaza Escazu and Plaza Escazu. Clean and comfortable rooms that are good size and well appointed. Very friendly and serviceable staff that makes you feel like you are in a 5 star hotel. June 22, 2014
Rated 4.0 out of 5.0 by Gimnasio Agregar una bicicleta de Spining al gimnasio. pueden sacar la bicileta que tienen que no es de spining y es bastante anticuada. June 18, 2014
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