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Rated 4.5 out of 5 by 71 reviewers.
Rated 5.0 out of 5.0 by excellent value and location! Loved our whole stay at the holiday inn escazu! The location is fantastic. We wanted to stay somewhere in between downtown and alajuela and escazu was right in the middle. The free underground parking was a nice bonus and the nice restaurants at plaza tempo were all welcome sights after a long day of traveling. Definitely beats staying at the SJO area since escazu was only a 15min drive away. We were also close enough to downtown that we can easily take a taxi for about $8 each way. Will definitely be our go-to holiday inn location when we go back to San Jose. Thank you! March 3, 2014
Rated 2.0 out of 5.0 by Unexpectedly bad! I'm a usual customer of this hotel, and member of the rewards club, but unfortunately had to face incompetence. Breakfast not ready on time (which shouldn't happen in a Business hotel, as we don't have much time to wait for employees to decide to serve brakfast 30 minutes late), towel policy a mess, forcing to use more towels while showing nice stuff saying 2we are green". Such a shame, not sure I'll keep coming. February 26, 2014
Rated 4.0 out of 5.0 by Excelente atencion del personal. Sandy, uno de los botones, fue de muy amable cuando mi llave no funciono, bajando a la recepcion a recoger una nueva, para evitar que nuevamente me tocara esperar por elevador (estuvieron tardados durante mi estadia). El personal de recpecion y del restaurante tambien fue muy amable. El hotel esta bien en general. February 23, 2014
Rated 5.0 out of 5.0 by Ubicación, precio y calidad El hotel se encuentra bien ubicado, con excelentes condiciones en la habitación, el internet con excelente calidad, la comida bien estiló "hecho en casa" Excelente opción para hotel de viaje de negocio Nada q envidiar a otros hoteles de la misma zona ya un precio razonable February 15, 2014
Rated 5.0 out of 5.0 by Comfortable room and a really great service I just want to say that my experience in there was great. kind front desk people, nice room, comfortable bed, delicious breakfast, everything was great. Thank you so much. February 12, 2014
Rated 5.0 out of 5.0 by The Best Holiday Inn I have ever stay in The property is increidibly neat, the personnel friendly with a service additude I have encounter in very few Five Star Hotel. Stay here for vacation or business. January 2, 2014
Rated 5.0 out of 5.0 by The Total Package Staff over and beyond in helping us. Excellent service with great knowledge in helping everyone to feel safe and comfortable while the are at there hotel.. January 2, 2014
Rated 5.0 out of 5.0 by Outstanding care and concern We found ourselves unexpectedly at this Holiday Inn when my husband was taken very ill and was hospitalized at the Hospital CIMA next door. The staff was kind, helpful, and caring. For example, on Christmas morning they allowed our grandchildren to find their Santa Claus gifts under the lobby Christmas tree. I am very grateful to the entire staff. December 29, 2013
Rated 5.0 out of 5.0 by Holiday travel stop-over My travel back to the US required an overnight stay at the Holiday Inn in Escazu, the night before. This stay was a VERY positive customer experience. The staff members were very professional, friendly and accommodating. The GM was also present the day of my departure and took time out to chat with me and made me feel at home. I was extremely tired upon check in however was able to obtain a restful nights sleep. I really liked the fact that you can pay your departure taxes at the hotel as opposed to going to a bank or standing in line at the airport. This is a value added amenity that saved me time and from undue stress. I recommend this hotel to anyone staying in the Escazu/San Jose area. There are also several shops and restaurants in the area within walking distance. Awesome job Holiday Inn, Bravo!! December 23, 2013
Rated 5.0 out of 5.0 by Nice location This property is brand new and offers a very comfortable stay in San Jose. You have the convenience of being in a shopping plaza that offers multiple dining options and some nightlife. Near by is also Multiplaza mall and Plaza Itskatzu that offers great nightlife. The staff at the front desk was very good at acknowledging my status and making me feel welcomed at the property. November 15, 2013
Rated 3.0 out of 5.0 by Be careful about room choice We were offered the choice of double or twin beds on arrival and chose the former. The lady on check-in changed the booking. When we got to the room, we had been given the latter but we were so tired after a very long journey and had so much luggage that we could not be bothered to go back down and ask for another change. The room was noisy as it overlooked a cash and carry and so was not ideal. Breakfast, however, was superb. October 21, 2013
Rated 5.0 out of 5.0 by Great Staff, Nice Room, & Inconsistent Food My wife and I have stayed at the Holiday Inn - Escazu on four different occasions and have always enjoyed our stay. There have been problems with the HVAC system, but generally, we can get the temperature and cooling fan to a comfortable setting. We've used room service on three occasions and had great food once, overcooked once and just average once. So, on average, the food's been OK, but nothing special. We believe the full buffet at lunch costs $30, which we found to be quite pricey. We enjoy the breakfasts, however, and appreciate the staff's treatment, in particular. They are all wonderful young people and have been exceptionally thoughtful We also love the front desk, concierge, and bell hops...they are very courteous and helpful. We will always recommend this Hotel to family, friends, and strangers! October 2, 2013
Rated 5.0 out of 5.0 by Saved from Horror I work out of town. While away, I was notified that there was a water leak in my apartment complex (thus the horror). When I returned, my place was a disaster, had to be repaired and was basically uninhabitable. Here is when the Holiday Inn Escazu, San Jose, Costa Rica came to my rescue. On short notice and without a reservation, the staff helped me get into a room, use some of my IHG rewards points, and had me in a room within one-half hour of me walking into the lobby. The inn staff as well as the restaurant personnel and the house keeping staff were all very professional, cordial, and even used my name upon seeing me enter or leave the hotel or restaurant. This experience was truly amazing. Thank you Holiday Inn Escazu and IHG for an awesome stay. September 25, 2013
Rated 4.0 out of 5.0 by great breakfast and comfortable location amazing breakfast and service.great variaty and quality in breakfast products. fantastic hospitality and helpful crew August 4, 2013
Rated 4.0 out of 5.0 by friendly staff, clean business hotel good hotel, location is fine, close to big shopping mall, it has friendly service and is clean, with free wifi July 4, 2013
Rated 4.0 out of 5.0 by Date Night/ Doctor Appointments Love that this hotel is so close to the hospital where I have frequent drs appts. It is so convenient to restaurants, cafes, and shopping. We get so much done coming in from Guanacaste for 24 hours because how convenient this hotel is to all our needs. we like the staff and they always remember us which feels good. The rooms are spacious and clean and the showers are great. June 29, 2013
Rated 5.0 out of 5.0 by Excellent and Friendly Staff The hotel's staff is what seperates this hotel from others in the area. They were very courteous and professional. They went the extra mile in order to provide me with an excellent experience. June 4, 2013
Rated 3.0 out of 5.0 by Internet WiFi not working the internet connection was not working for my Mac computer. I had to spend 2 hours to try to arrange it but was not possible. The staff was helping but we couldn´t fix it. May 12, 2013
Rated 5.0 out of 5.0 by Awesome Staff Being a frequent traveler with platinum status with Priority Club program I tend to be sensitive to how I'm treated in a hotel. I must admit that the staff did not give me much to complain about. Where I had a minor complaint about certain charges, they were quick to deal with it to my satisfaction. Rooms and facilities are very good but I would like to see more in the way of local tropical fruits that Costa Rica has in abundance. Well done Holiday Inn Escazu! May 9, 2013
Rated 5.0 out of 5.0 by Comfortable beds and great service Holiday Inn in Escazu next to Cima Hospital has been very convenient to stay at during the last couple of years for all my medical appointments I have had. The rooms are very clean and the beds are really comfortable. The staff is very friendly and go out of their way to help you. April 22, 2013
Rated 5.0 out of 5.0 by Great Experience I stayed at this Holiday Inn for 24 days straight this year, returning to the U.S. mid-March. I am happy to say that I will be staying at this location again when I come to Costa Rica. The location is perfect (in a great plaza where walking around day or night is no issue), the breakfast is great (as well as the dinner, but there are so many options to choose from nearby as well), but most of all, the staff is excellent! Not knowing Spanish in Costa Rica can be an issue sometimes, but not here... everyone is very capable of assisting you in English and are more than happy to do so. The team here is very professional... something other hotels should want to emulate. I want to give special recognition to Bosco. As someone who manages employees, I can say that he should, without a doubt, be put into a management position in the near future. His attitude and willingness to go above and beyond exemplifies a leader. Excellent work! March 22, 2013
Rated 4.0 out of 5.0 by Cleanliness, Restaurant We stayed in room 304 and the hall carpet was quite soiled. The restaurant is clean and food is good. However, the door to the outside keeps opening and letting in cold air when people outside walk by. March 18, 2013
Rated 4.0 out of 5.0 by Good First Impression My wife and I recently stayed at this hotel for the first time and were very pleased overall with most of the amenities. However, we waited over 10 minutes for a drink at the bar and eventually left to return to our room without being served. As well, the next morning the wait for the chef to make us an omelet took longer than we were used to in similar restaurants. On the very positive side, the hotel was very easy to get to from highway 27, the facility was extremely clean and the staff at the front desk were very helpfull and friendly. Make sure to ask for Jose if you require a drive to the airport (there is a charge mind you but he knows the shortest way and drives a very clean vehicle). Good selection of restaurants right across the parking lot and a top end shopping mall within walking distance (Escazu Multiplaza). Would we stay again??? Absolutely! March 14, 2013
Rated 5.0 out of 5.0 by Great Staff & Service Great service makes a difference when you are away from home and the staff were fantastic. I specially want to commend the excellent service provided in the restaurant during breakfast. February 20, 2013
Rated 5.0 out of 5.0 by Great location and great staff This hotel is in a great location and easy to get to by car. It is close to PriceSmart, CIMA Hospital, Avenida Escazu shopping, and some very nice restaurants. The staff is the best!!! Everyone who works at this hotel goes out of their way to help you in any way that they can. January 30, 2013
Rated 4.0 out of 5.0 by Good Staff I want to congratulate yo for the personal who works in the hotel. They always take care of the needs in the best way. The make me feel like home. January 22, 2013
Rated 4.0 out of 5.0 by Clean and comfortable hotel Fairly new hotel. Very clean. Friendly and helpful staff. Great location near Multiplaza mall in Escazu. January 10, 2013
Rated 5.0 out of 5.0 by Excelente Experiencia Hotel con acabado inesperados¡¡¡¡ Cinco Estrella¡¡¡ Servicio inmejorable........Excelente decisión¡¡¡¡¡¡¡ January 8, 2013
Rated 5.0 out of 5.0 by Stay The Staff are excellent at this hotel. Marlon arranged everything for me and provided excellent customer service. The accommodations were excellent. I would recommend this hotel to anyone that is traveling with family or business. December 20, 2012
Rated 4.0 out of 5.0 by Good Service I would like congratulate all the staff because the make me fell like home. December 13, 2012
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