Rated 4.1 out of 5 by 92
Rated 5.0 out of 5.0 muy contento
la verdad me quede muy triste por tener que salir del holiday in san jose, porque tube muchas amistad con los empleados deste hotel
soy un cliente que siempre busco me hospedar na rede ihg siempre fui bien atendido pero el holiday inn de aurola fue una excelente experiencia por la atencion el carino del todos los empleados del hotel
saludos a todo de este hotel
July 12, 2014
Rated 5.0 out of 5.0 by doc.1 estancia adecuada
mi estancia ha sido muy buena. he sido atendido de manera adecuada y podría recomndar el uso del mismo a mi familia y amigos.
El sitio en el que se encuentra ubicado es adecuado para quienes nos gusta recorrer los sitios coloniales.
July 9, 2014
Rated 5.0 out of 5.0 by Sandra T The friendlest people in Costa Rica!
I stay in a hotel every week of the year for business or pleasure. I cannot recommend this hotel enough. I was especially pleased with the staff. Two of the Valets (tony and Dennis) went out of their way to be sure I had correct directions when I left the hotel and offered suggestions of where to go and what to see. The wait staff had no equals! Tatiana and Rudolpho catered to my every need and offered my 82 year old mother language lessons and tastes of the local cuisine.
Luz in housekeeping was as gracious - providing my aged mother with as many towels as she thought she needed in addition to language lessons.
We actually were there for the FIFA World Cup games. The entire country was in a joyous uproar complete with jumping up and down in excitement with American fans! The hotel is a bit older but the cleanliness factor was high and the food was very good. Try the Sea Bass with Mango Salsa - excellent!
July 7, 2014
Rated 3.0 out of 5.0 by mickey2222 stay in
Please fix internet, It is very important for turist and business people too
June 24, 2014
Rated 4.0 out of 5.0 by lfl088 Comida y televisor/AC
Televisor con muy mala señal en ciertos canales bastante mala, urge cambio en televisores.
Desayuno bastante flojo, la comida estaba un poco fria y poco variada.
Aire acondicionado hace mucho ruido cuando se enciende.
June 19, 2014
Rated 4.0 out of 5.0 by Malcolm55 Helpful Staff - Nice Holiday Inn
A very pleasant Holiday Inn. Extremely helpful and friendly staff. Nice entrance.
Room tip: the corner rooms at the ends of the hallways on higher floors (isuch as room 1517) have wonderful views of the city, but lousy internet connections
June 2, 2014
Rated 4.0 out of 5.0 by JoseFP Comfortable Bed, great rooms and very good service.
I came to spend my birthday with my two adult sons. We had a great time. The rooms were wonderful with great views. Food was very good, and the staff were great to us. I have been to this hotel many times before and will continue to come in the future.
June 1, 2014
Rated 5.0 out of 5.0 by Seething Location, Location,Location
This is the second time that I have stayed at the Holiday Inn - Aurola, San Jose and I believe that it is the best hotel located in downtown San Jose. Anyone interested in being close to everything that San Jose has to offer should checkout the holiday Inn. This five star property offers convenience to shopping, the zoo, the museum and the local theatre . And the beauty is that all of these are within walking distance. The rooms are clean, well maintained and the beds offer you a comfortable night's rest. The staff is very friendly and almost greet you daily with a good morning, good afternoon or a good evening -- something unheard of if you happen to live in New York City. I highly recommend the Holiday Inn - Aurola if your plans include being in the heart of a throbbing metropolis. After all is said and done, nothing beats location, location, location.
May 25, 2014
Rated 4.0 out of 5.0 by tombo1 good
i like the holiday inn in usa because you always get breakfast even when you use your points.this is a nice room but need to update tv and need to center tv in the middle of the room
April 26, 2014
Rated 4.0 out of 5.0 by tombo1 ROOM
NICE ROOM BUT NO BREAKFAST ONLY IN THE USA DO YOU GET BREAKFAST USING POINTS
April 22, 2014
Rated 3.0 out of 5.0 by enrique1974 good bed, very bad breakfast...
I like hotels with good and clean rooms and good breaksfast, this hotel only has good rooms
April 1, 2014
Rated 5.0 out of 5.0 by busybeemayne GRACIOUS STAFF
This was our first trip to Costa Rica. It was a combination medical / vacation . Upon returning to our room after surgery late one evening, I needed some bandages that seemed to be unavailable at that time of evening. I mentioned this to the bellhop named Tony and within 15 minutes, received a knock on the door with Tony bringing the bandages that I needed. Although we do not usually frequent the bar, after surgery we met a friend in the lounge. I had order something light for dinner. Alejandro the bar tender went the extra mile to make sure I had something to eat and take my medication with. Vivian was great about making sure our room needs were taken care of. We stayed for 8 nights and when we left we felt like we were leaving family. The food was good that was ordered from the lounge but the first night we arrived it was kind of late so we decided to eat at the hotel restaurant on the top floor. The food in this restaurant could use some help although the food in the downstairs was good. We ate breakfast there. To the staff - keep up the good work and hopefully we will see you in June.
March 26, 2014
Rated 4.0 out of 5.0 by JMSP Great Experience
Great location in downtown, comfortable and excellent service
March 20, 2014
Rated 5.0 out of 5.0 by wholegirl Highly recommend!
We stayed at this hotel for three nights at the end of our vacation and I have to say I was very impressed with the hotel accomodations and very friendly staff. Holiday Inn in the USA is not particularly extravagant, however, the Holiday Inn Aurola in San Jose, Costa Rica was a 5 star experience. Now if they can correct my rewards account and credit me for the 10k+ points I earned from bonus reservations, I would be even happier.
As a tip, book online and you'll save money as opposed to just showing up.
March 19, 2014
Rated 4.0 out of 5.0 by Andrea789 Exactly as sayed, comfortable rooms and very good and attentive service.
I stayed longer than I planned at the Hotel, because in San José city center, it mayed me feel save. The hotel staff is very friendly and helpful. The breakfast is also very good.
What could be improved is the TV sets and the cable service.
The rooms could have a little renoval, but maintainig the essence of the big rooms, the confort.
February 25, 2014
Rated 3.0 out of 5.0 by Marc 1212 Business travelers…DONT STAY HERE
If you need the internet to do your work, this is not the place for you. It works sometimes and when it does it's to slow to download anything. I complained to the woman at the from desk, and her response was that they know about the problem, but have no pans to fix it…
February 12, 2014
Rated 4.0 out of 5.0 by coydog Very helpful staff
Stayed for one night before a day of golf and a trip to Quepos. The bed was super comfortable, the staff very helpful, and the bar tender was great. Highly recommended. The morning breakfast buffet is just so so, for the $.
February 4, 2014
Rated 4.0 out of 5.0 by JEM_MEX Viajero de negocios
Los servicios que el hotel ofrece son adecuados para el viajero de negocios que busca funcionalidad más que lujos.
La calidad de instalaciones y servicios son un excelente referente para una clasificación de 4 estrellas.
Una buena opción en el centro de la ciudad si acostumbras salir muy temprano al trabajo y estar la mayor parte del día fuera. Por las noches es mejor tener un poco de cautela al aventurarse a caminar por las inmediaciones.
El Holiday Inn Aurola te permite ocuparte de tu trabajo sin preocuparte del alojamiento.
February 3, 2014
Rated 4.0 out of 5.0 by Oscarl54 Needs Updating
The hotel is dated, needs to make some improvements.
The TV, light switches and furniture are probably from the 1990's.
January 12, 2014
Rated 3.0 out of 5.0 by EvaSF Good location
Hotel is good location, close to center, easy to walk to restaurant, shopping area, and supermarket.
January 10, 2014
Rated 5.0 out of 5.0 by gameperson The bed was very comfortable and had great linens.
The only complaint I had was the service in the dining room. It was extremely slow and not very attentive to the customers.
The hotel was very nice, clean and very comfortable.
I really appreciated the wi-fi.
January 4, 2014
Rated 3.0 out of 5.0 by Dropdown Wasted view
At the end of an excellent 2 week stay in Costa Rica our group of 6 used the HI as our final hotel prior to departure. The hotel was excellent, rooms very comfortable and clean. unfortunately the staff were a let down and the view from one of the tallest buildings in the centre of San Jose was wasted.
We were checked in and out by the same person and it looked like she'd done a plus 12 hour shift - I didn't see anyone else behind the desk even when 2 other groups behind us were trying to check in. As the Gold IHG rewards club member, card presented on arrival, she managed to give the better room and restaurant discount voucher to another couple our group, just sloppy. The room itself was exactly what you expect, clean and with everything you'd want.
Next we ventured upstairs to see the view other reviewers had mentioned. One bar was shut for a "business function" that wasn't happening and the waiter at the restaurant refused to speak any English, arrogant to expect everyone to speak English maybe, but having travelled is some pretty rural areas and found English spoken everywhere I would have thought there would have been someone who could have spoken to us. As we weren't eating we were not allowed in to see the view - or so we gathered in basic Spanish and hand signals.
So we went to the bar in the lobby area and at last found the level of service expected. The barman was excellent, polite, gave really good advice about where to go, which restaurants to go to, how to get to them and basic tourist safety in the city. Suggest rest of staff watch him to see how it was done.
Price wise it was expensive considering what we'd paid in the rest of CR and no breakfast included was a bit of a surprise. Especially as we'd paid less for a 5 star over Christmas.
All in all, hotel served its purpose effectively however not the experience it could and should have been. As for having earned IHG rewards points, I didn't see any benefits this time.
January 1, 2014
Rated 4.0 out of 5.0 by Travel Costa Rica Hotel staff is wonderful
The hotel was clean, convenient and the hotel staff were very friendly and helpful. The hotel is central to everything and walking distance to plenty of places to eat. The neighborhood seemed safe to us, we went out almost every night to shop or eat and we walked everywhere without any problems. I will stay at this hotel again.
The only problem was that the doors to the rooms closed very loudly as if they were being slammed when anyone came in or out. Unfortunately not everyone is considerate and they would come and go slamming the doors which would keep waking us up. Also they play loud music at the hotel so if you're trying to sleep ask for a quiet room. The last night we were there was Christmas Eve and they put a family taking up 4-5 rooms next to us. The family was having a big party and kept us awake until 2am. I called downstairs but it didn't seem to help they just kept partying and opening and slamming the doors.
December 28, 2013
Rated 2.0 out of 5.0 by gunterkarla Very old room. TV from museum..
The room was in a very bad shape. Furniture, TV, hairdryer need to be updated. I stay a lot in holiday Inn hotels but this hotel is far the worst hotel of the group.
December 24, 2013
Rated 4.0 out of 5.0 Stay on executive floor
This stay was excellent. Best of all was the food excellent restaurant on the 17th floor. It is the best I've had in all the hotels I have visited. I recommend it stays that way. The waitress who took on the night November 29 was excellent and was always aware of our service. The detail of the bottle of wine was excellent too. The breakfast was also great.
The bad: Aurola offered me to go to the room, I was informed by email. I answered the email saying that if I wanted to go. Lasted days and did not answer my email. For that reason I had to call customer service in Mexico (call: 0800052 November 00) they solved my problem.
Overall I liked everything. Thank you.
December 3, 2013
Rated 5.0 out of 5.0 by Jose2stay Good Value
You get alot for what you pay here!
Also excellent location in Downtown San Jose across from a beautiful park.
Special thanks to Tony the doorman from Brooklyn!
November 21, 2013
Rated 4.0 out of 5.0 by Reviewer59 Excellent staff
All staff are very courteous and make the stay very pleasant. The hotel seems to need a renovation.
November 17, 2013
Rated 4.0 out of 5.0 by IHGP Comfortable stay in downtown San Jose
This hotel is probably the oldest IHG property in town but it offers a nice luxurious feel. This property offers a very comfortable stay although some of the room amenities like the tvs are very out of date. Otherwise it's an all around good match of price and amenities. The staff is friendly and very eager to help. Going to the airport from this hotel on a weekday can be a traffic nightmare make sure to leave early.
November 15, 2013
Rated 5.0 out of 5.0 by Taylor29 Great hotel in the heart of the city.
I was not expecting this hotel to be so nice for the price I paid for. It was great! The location was great, the people were great and the room was very nice.
November 5, 2013
Rated 5.0 out of 5.0 by BusinessASAP Great Location
Excelent for business and one night stays. Its closed to EVERYTING. I will be back!
November 4, 2013