Rated 4.6 out of 5 by 163
Rated 5.0 out of 5.0 by stevr clean and as expected for Holiday Inn
stayed here to catch an early morning flight as most people do. Location is great and pick up breakfast provided after 3am - nice touch!
airport shuttle is frequent and pleasant.
Hotel is very clean --good place for airport access
January 1, 2014
Rated 5.0 out of 5.0 by BC20 Great location
This was our stop over and last night in Costa Rica after spending a week in Manuel Antonio. It was very relaxing before heading back to the cold of Michigan!
December 30, 2013
Rated 3.0 out of 5.0 by AAG1 Ok but not great
We spent two nights at this hotel when we arrived in Costa Rica before we finalized our plans for the rest of it trip. I'd say it was an OK experience but not great. The concierge was extremely helpful and knowledgable. Breakfast bar was awesome and the hotel staff were very friendly.
We didn't like the location because there is nothing to do in the area. Wireless Internet also didn't work.
I wouldn't recommend this hotel unless it is extremely critical to stay close to the airport.
December 13, 2013
Rated 4.0 out of 5.0 by SoCoLoco Good spot for getting in/out of CR
Staff was excellent, room was clean, other guests were extremely loud at 1 am, pool was cold, Denny's room service was convenient but it was typical Denny's at room service $. Overall it was a good stay, very convenient to the airport.
December 11, 2013
Rated 4.0 out of 5.0 by wpablo nice
close to airport and pickups for excursions and visits
December 3, 2013
Rated 5.0 out of 5.0 by rasputin51 Comfortable bed, great service and a great staff.
clean and comfortable, staff was great. everybody was so helpful. great location.
December 1, 2013
Rated 4.0 out of 5.0 by Kathy320 Staff on arrival very helpful as well as the concierge gal helping us with maps ECt...
Do your homework before deciding to drive in Costa Rica
A 10 % tipping is added to all your dining bills . It is mandatory in the country
If wanting to buy souvenirs , wait till you get to the airport when leaving , much cheaper for most things like coffee and keys chains or fridge magnets
November 27, 2013
Rated 5.0 out of 5.0 by Nanou1 very close location to airport
Hotel has a very good location to airport, which you don't feel once at the hotel (no airtraffic noise). Staff is very friendly and makes your stay as convenient as possible.
Hotel room was in very good condition, very clean and well maintained.
November 27, 2013
Rated 5.0 out of 5.0 by midwifeathome Excellent location and excellent experience
My husband and I stayed here the night before an early morning flight from the San Jose airport because the location was so convenient but we soon discovered that we had made an excellent choice because the staff were outstanding.
Our rental car return office was just down the street, a tasty Peruvian restaurant was three blocks away, and the hotel offers an airport shuttle whenever it is needed so our immediate needs were easily met. We left before the 6am breakfast start but a well thought out breakfast-to-go was ready in a brown paper bag that early morning. The shuttle transfer was smooth and the driver courteous and helpful.
I had some trouble the night before trying to print out my boarding passes. Not only did a young woman very familiar with the printer try to help me, but I was invited into the back office to use their computers and printer when we remained unsuccessful. The woman at the front desk called a taxi to take us to the restaurant as they don't recommend walking at night and the restaurant covers the cost of the short taxi ride. The staff were truly interested and helpful.
There was no noise from the airport. The bedroom and bathroom were spacious. My only complaint was that the beds were too firm so my sleep was not the best, but my husband was comfortable.
November 9, 2013
Rated 5.0 out of 5.0 by EFG40 Excellent experience. Clean, comfortable and good location.
we had a very good time indeed. Manager and staff were very kind and helpfull.
November 1, 2013
Rated 1.0 out of 5.0 by AnotherDisappointedGuest Convenient location just isn't enough
The hotel is conveniently located right near the airport and with the free shuttle, free breakfast, and free local and international calls, one would think that this place would be perfect. And it was until we checked in, unpacked, and started to get ready to go to sleep. It was then when my 10 year old son looked down at the side of the bed and found something shiny. He picked it up thinking it was something he dropped and when he didn't recognize what it was, brought it to my wife. Imagine her horror when she recognized it as an empty condom wrapper that must have been left by the prior occupants. Not only do we not have a properly cleaned room, but we now have to explain what a condom is to our 10 year old and why an empty wrapper would be left next to his bed. Management's response was to offer to move us, which at nearly midnight and after we had already started to get undressed for bed, was a non-starter given we needed to be up and out by 3:00am for our 6:00am flight. After that, we waited nearly 30 minutes for a promised return call, only to get an offer of some measley Rewards Points. To be fair, I'm not sure what kind of authority the assistant night manager has or what else he could have done, but the whole situation was unfortunate and completely unnecessary if their cleaning staff had done a proper job.
October 26, 2013
Rated 5.0 out of 5.0 by 4lizz2 Return to the USA
This was an exceptionally stressful day and to top it off it was raining which makes getting around more challenging. I had several errands to run and by the time I finally was able to rest, I was thankful to be able to do so in a quiet, safe and clean environment.
The hotel staff was Exceptional and very accommodating. The location and proximity to the airport is ideal. I recommend this hotel to anyone especially if you have an early flight out. This hotel is a great value with restaurants on the premises, especially, Rosti Pollo.
October 7, 2013
Rated 5.0 out of 5.0 by Jaegermeister12345 Nice location near the airport
Very convenient for business trips to Costa Rica
Nice casino nearby and Dennys Restaurant
Fitness center can be improved
October 6, 2013
Rated 5.0 out of 5.0 by crmarta Great experience
We arrived in Costa Rica with 10 bags and boxes (we are moving here). Everyone went out of their way to help maneuver our luggage, store it for us until the next afternoon and load it into our car. Thanks for a great job done with a smile!
October 4, 2013
Rated 5.0 out of 5.0 by Nezz Relaxing
Great hotel to stay near airport. Have real nice secluded pool and well landscaped area.
Casino across the hotel and inexpensive dining available right next door.
Breakfast was your typical...
Clean and good rooms.
I will stay here again.
September 30, 2013
Rated 5.0 out of 5.0 by MT44 Would highly recommend this hotel.
Hotel close to airport. Free shuttle service. Modern and clean hotel. Great staff. Free international calling. Denny's is right next door and the food tastes just like in the good old USA. Nice pool area. Stayed the first night of vacation and last night of vacation. Very welcoming. Would not hesitate to stay there again.
September 21, 2013
Rated 5.0 out of 5.0 by Carlitos Convenient and good service
We were forced to make changes in our itinerary and found ourselves in San Jose Costa Rica for an overnight stay. At the airport we saw the Holiday Inn Express shuttle bus and asked for a ride to the hotel. Once there we told the front desk staff we did not have a reservation, however being a platinum member, they quickly acknowledged our status and immediately assigned us a room. The agent in training was most courteous and am sure he will be a great employee given an opportunity to continue his training. Once we checked in we asked about things to do since we were there for just an afternoon. The concierge called a tour bus service and within 15 minutes we were on our way to a private 3-hour tour of the city where we enjoyed a visit to the arts and crafts market, a local restaurant and a tour of some of the parks, churches and residential areas around the city.
Thanks to all who made this short stop in San Jose memorable. A to-go breakfast bag was filled with goodies when we left the hotel at 0430am the following morning.
September 2, 2013
Rated 5.0 out of 5.0 by Tomasgv Nice hotel and convenient for the distance from the airport
Excellent service and international calls free are amazing!
September 2, 2013
Rated 4.0 out of 5.0 by FDSLive Great Place! - Only 1 issue:(
This is a great place to stay, very close to the Airport and includes transportation. My only complaint is the staff that works outside the front door. When you take your luggage out of the van they just look at you with a straight face... no hello, no can I help you, are you checking in? or do you need a cart for all that luggage. The same was at check out. I'm really not sure what there role is at the front door, but if they are not there to help or assist in any information then they should change there uniform from Holiday Inn to a black security outfit. (And give them a class in how to be polite to the hotel guest)
August 28, 2013
Rated 5.0 out of 5.0 by Finessable Comfortable and very clean!
This is the best hotel for the money to stay at when traveling to and from Costa Rica! Close to the airport, with a free shuttle and a very helpful pleasant staff, you will certainly get a good night's rest here. The Grayline Travel has a desk in the lobby, that will help you with lots of recommendations and vacation options. They give great advice and certainly will make your trip more enjoyable.
In addition, the hotel is next to a few decent restaurants....be sure to walk down the block & try the Peruvian Restaurant!
August 28, 2013
Rated 4.0 out of 5.0 by fritzt Service
Your staff did a great service. Only complaint was that your own taxi service was too costly.
August 27, 2013
Rated 4.0 out of 5.0 by Jack5000 Excellent place to stay if you need to catch a plane
Excellent place to stay if you need to catch a plane from San Jose's Santamaria airport early in the morning of the next day.
Assortment in breakfast-to-go bag was a bit too much on the sweet side for our taste.
August 24, 2013
Rated 5.0 out of 5.0 by Yasbo Excellent All Around
This was a great experience. The staff was curtious and extremely helpful. The rooms were just what we needed, the coffee excellent and the pool was great--the boys had a wonderful time before our flight back to the States.
August 19, 2013
Rated 5.0 out of 5.0 by david94306 Great service
Great service and close to airport. The front desk ladies are very nice. The free international call is a plus though I didn't have time to use it.
I didn't eat breakfast so can't comment.
The only issue is the location is too close to a busy high way.
August 13, 2013
Rated 5.0 out of 5.0 great value
The price of a room is very attractive, especially when you take into account the free shuttle service to/from the airport. Rooms are comfortable and nicely furnished, with free wifi and calls to the US. Breakfast offers a wide choice of dishes, including Costa Rican dishes which change daily.
Staff will recommend good restaurants within short taxi range. I would skip the Denny's and Rosty Pollo (fast food chicken) next door.
August 8, 2013
Rated 5.0 out of 5.0 by overheadsurf SJO Airport Staff was Amazing
Ok, this is a pretty good airport hotel and the staff was good but let me tell you how good. My daughter left her iPhone in the hotel room. We checked out and went to the airport and didn't realize that the phone was left until we were at the gate. I called the hotel and not only was the phone there and NOT stolen by housekeeping, the manger Mauricio brought the phone to the airport and met me at customs to deliver it. Top notch, world class service. Would not receive this kind of service at most places in the USA. Thank You Holiday inn Express SJO!
August 5, 2013
Rated 5.0 out of 5.0 by McCloskey96 Excellent experience
What a great place to stay, warm, welcoming and inviting, just the stay needed before a long flight home! Thank you.
August 3, 2013
Rated 4.0 out of 5.0 by MariH Close to airport
Across from airport. Clean
Ride to airport. We had an early flight and were given sack breakfast, banana, juice, muffin. And granola. Very nice people at front desk.
Being so close to the airport. It was very quiet.
Casino right next door and I was able to amuse myself for a few hours.
August 2, 2013
Rated 5.0 out of 5.0 by Tigerulezzz Perfect location
I had an early morning flight out of SJO and this location is conveniently located so close to the airport. They also have shuttles that take you there 24/7. After backpacking in Manuel Antonio, it was so nice to stay to have a place to stay that had hot water, fresh towels a comfy bed and all the amenities you could ever need...especially for the price. The staff were all so courteous and helpful as well. I just wish there was more food and bar options close by.
August 2, 2013
Rated 5.0 out of 5.0 by pamcar58 Great Overall Experience
It is an excellent hotel. I originally booked because it was close to the airport (within 3 minutes) then decided to change our reservation to stay an extra day earlier. The bilingual staff was friendly and helpful. Check-in was easy. There was a concierge next to the business office ready to assist with activities and additional travel arrangements. What's unique about this hotel is free international phone calls and a good, free Wi-Fi connection.
The whole facility was extremely clean & well maintained with very good sound proofing as we very seldom heard planes from the nearby airport or noise from other guests.
There are two restaurants just across the way (via a covered walkway); Denny’s if you prefer American food or Rosti Poli for great local cuisine. Between the two is a casino as well. The hotel also offers a good breakfast.
Upon leaving we really appreciated the grab-n-go breakfast available for my early morning departure and free shuttles to the airport that ran every 5-10 minutes.
July 26, 2013