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Rated 3.6 out of 5 by 37 reviewers.
Rated 3.0 out of 5.0 by Great staff, noisy rooms Pros:near highway, excellent fitness facilities, pool, great bathroom design, comfy bed, VERY clean hotel Cons: no vegan options other than bagels on breakfast buffet (common with Holiday Inn Express), fuzzy TV reception, VERY noisy rooms situated on the front of the hotel near the highway. Ask for a room near back of hotel away from highway. May 3, 2013
Rated 1.0 out of 5.0 by Poor and bad attitude staff very bad attitude at front desk, who does not want to help priority point rewards. I never and ever back this hotel again!! April 25, 2013
Rated 5.0 out of 5.0 by I Loved This Hotel We stayed at the Holiday Inn in San Mateo and absolutely loved it. I have seen it just off the freeway in San Mateo, but because it is in more of a residential area thought it might not be so convenient. I was wrong! It has everything you might want, a restaurant, business center and gym. It doesn't have a pool, but to be honest, I rarely use one. I especially loved that the whole property, not just the rooms are spotlessly clean and fresh! The staff is very professional, warm, welcoming and accommodating. The rooms are huge, beds comfortable and bathrooms very clean. We ate at the restaurant for breakfast and it was tasty, fresh and well-priced. I wouldn't think twice in recommending the hotel to even my most hard to please friends. April 18, 2013
Rated 5.0 out of 5.0 by absolutely love our stay here I absolutely love our stay here. The suite was perfect for me and my daughter. The Hotel was very nice and quiet week. We went to San Francisco during the day and came back every early evening for a nice quiet evening. The team was the best; the restaurant was a very nice setting and the food was very good. My daughter had her own room and I had my own room. The kitchenette was perfect for us, as well. April 11, 2013
Rated 3.0 out of 5.0 by Nice Rooms, Good Location to Coyote Point Park This hotel was comfortable and convenient to my location (San Mateo Convention Center) and was close by to Coyote Point Park (which is awesome). However, the restaurant was not good which meant I had to go out for all my meals. I used the 10% off coupon for dinner and it was okay except the french fries rank among the worst ever. Tried the restaurant again for breakfast and the staff could not make an English muffin and food cold. Being that breakfast is not included and was not cheap, I did not go to the restaurant again. I also noticed that there seemed to be a shortage of restaurant staff - they tried but did not seem to be trained well, Room was clean and beds comfortable. When I stayed, there was a problem with TV reception-it was not mentioned until I called down to ask what was going on. The TV reception was not good all 3 days I stayed there. I am not sure if I would recommend this property or not.. April 10, 2013
Rated 5.0 out of 5.0 by great hotel and service this is 2nd time we have stayed at the hotel and had great value and service and we will return again for sure April 10, 2013
Rated 5.0 out of 5.0 by Home away from home This is the most wonderful, comfortable and welcoming hotel I have ever stayed in. My husband and I moved to the bay area on sabbatical and needed a place to stay before moving into our new temporary home. We were able to stay at the Holiday Inn San Mateo for 2 weeks during our wait. I can't say enough positive about this hotel! The hotel is exceptionally well-managed, clean, comfortable and friendly. The location is excellent and accessibly located right next to 101. It is also very near Coyote Point, which is a wonderful walking area on the bay and close to the downtown shopping area of San Mateo. The conveniences at this hotel were exceptional. The little restaurant has great food and the people were gracious and hospitable. Our room was cleaned thoroughly and carefully every day. We had access to laundry and a great business center. The success of this hotel is due to the great management and people who work there. They represent the best of the hospitality industry! I am a priority club member and usually try to stay at Holiday Inns but this experience was so great I will always go to a Holiday Inn first. Thanks to Chris and all the staff for providing us with a welcoming home during our first few weeks by the bay. April 9, 2013
Rated 4.0 out of 5.0 by Great Staff It's great to be appreciated the staff made a gold member wanting to come back. April 4, 2013
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