Rated 3.9 out of 5 by 78
Rated 1.0 out of 5.0 by geoffdissatisfied avoid
key did not work;
wifi did not work - had to be moved - even then wifi pretty well useless;
evening restaurant staff attitude was awful/uncomfortable;
fish of fish and chips was undercooked and oozing oil;
lift rumbled like it was about to break down;
toilet blocked and flooded bathroom;
never again ! ! !
October 20, 2012
Rated 4.0 out of 5.0 by Elchido Great Hotel, great value, great services.
A great choice for anyone visiting the San Francisco Bay Area.
The only reason I didn't give it five stars is because the internet connection didn't work in my room. Other than than, this is one of the best hotels I have ever been to.
October 18, 2012
Rated 5.0 out of 5.0 by JandL Clean and comfortable with great service.
The room was quiet clean and comfortable and the shuttle service to and from the airport was very prompt!
September 24, 2012
Rated 2.0 out of 5.0 by Mikie12 Stay was good except for the General Manager of this location
The GM was rude and does not know how to behave and treat a customer. She argued on the Breakfast + Room ticket and the coupon provided for a room per day. The way she said was very rude to be listened by a customer.
Other staffs including the restuarant guys were good and friendly.
September 16, 2012
Rated 5.0 out of 5.0 by LoveToTravel Highest recommendation
Excellent condition of room and public areas. Great bar and restaurant with reasonable prices and good variety. Very friendly, helpful and courteous staff. Impeccable housekeeping. Have stayed here before and will stay again.
July 23, 2012
Rated 5.0 out of 5.0 by Piggy28 Comfortable bed
The front desk staff are helpful. The room is quite big. But the WIFI Internet was really weak. They should improve this service. This is very important to hotel guests nowadays.
July 15, 2012
Rated 4.0 out of 5.0 by benit7 Enjoyable Time
I have stayed at this location several time and like always it's worth the vaule.
July 13, 2012
Rated 1.0 out of 5.0 by BiZTraveler Lacking appropriate staff and response
The hotel lacked available staff at the front desk. The hotel promised a shuttle service from SFO that never showed up so we had to take a Taxi. Hotel does not care to respond to comments or complaints - still waiting for the promised "I'll take your number and have our General Manager contact you." Never will we do business with this location again.
July 11, 2012
Rated 5.0 out of 5.0 by AgateBlue Oasis on the side of a freeway.
Nice lobby, convenient location but a little complicated to get to from the North.
July 10, 2012
Rated 5.0 out of 5.0 by Gina37 Comfortable, clean and location
Conveniently located near a highway and about 10 minutes ride from San Francisco airport the hotel was easy to find. Although close to the hwy the traffic noise wasn't loud and didn't bother us. The rooms were very spacious, clean and well decorated. The bed was comfy and so were the pillows. Bathroom was nice and clean. We had a late check in, clerk was friendly, kind and helpful. We had no problem parking a 12 passenger van. I will stay again.
July 10, 2012