Rated 3.7 out of 5 by 263
Rated 1.0 out of 5.0 by Eloise Front desk Staff needs training on customer service !
Not a pleasant place to stay ....
Plus the front desk staff have no
customer service ....they were unpleasant .
especially the morning staff...
September 21, 2014
Rated 5.0 out of 5.0 by jen0204 Great Stay!
Great value, great stay! Staff was very nice; room and common areas were very clean.
September 20, 2014
Rated 4.0 out of 5.0 by nroberts Great Layover
We needed a hotel close to the airport, easy access, a restaurant and a quiet room for required rest. This hotel had it all. Loved the restaurant and had a great sleep in the middle of the day. The room was quiet, sunlight could be completely blocked and bed was comfy. Thanks!
September 20, 2014
Rated 4.0 out of 5.0 by TXSense Great Room - Terrible Post Stay Experience
This property is quite comfortable, and surprisingly quiet for a near airport property. The rooms are updated and well equipped. The restaurant is lacking in variety and the service was terribly slow (don't be in a hurry in the morning to eat). For a base to conduct area business it served well since there are great restaurants in South San Francisco for options to dine. Gym is basic but functional. My biggest problem was having my room charges billed to both company and personal credit cards! Which I am still sorting out. Will stay there again, if we get this fixed,.
September 19, 2014
Rated 4.0 out of 5.0 by muni Tidy room
Great to walk in a clean room after all day of sightseeing and shopping. Its nice to have a fridge in the room. It will be good if we did have electric jug in the room to make a cup of tea., in overall we found the holiday inn same as we stayed in Fiji and Australia so it felt like going home.
September 18, 2014
Rated 3.0 out of 5.0 by FranFromNJ Holiday Inn near SFO
Convenient hotel near SFO.
Lots of good lighting and outlets for charging devices.
The carpet was dirty with a syrupy substance near the table.
September 17, 2014
Rated 5.0 out of 5.0 by ArtDC Great Location, Good customer Service and amenities
Location is great to the airport. Hotel is nicely appointed with nice size rooms and more importantly being quiet.
September 16, 2014
Rated 4.0 out of 5.0 by Micky25 Restaurant Service
Restaurant service particularly at breakfast time was particularly slow and orders were not accurate when delivered to the table.
September 15, 2014
Rated 5.0 out of 5.0 by Summer22 San Francisco
Booked the hotel so that we could get an early flight.
The hotel was very nice, located next to the airport but you could not hear any airport noise.
September 14, 2014
Rated 4.0 out of 5.0 by Kool106 Good hotel at better prices than most
The bed was comfortable, room clean and price was lower than most SF hotels of this class. The hotel is worn a bit but ok. Check in was slow due to rush of patrons.
September 13, 2014
Rated 4.0 out of 5.0 by RonaldH Mixed results, but good place to sleep
The waitresses in the bar appeared to be overworked or under staffed because I was there for 3 days with slow service each day. Conversely, the room and bed especially were awesome. The pillows were some of the best I've had in a hotel. The bed was the best I've slept in outside of my home.
September 13, 2014
Rated 5.0 out of 5.0 by LWSJR Great Customer Service
The staff was very helpful with regard to all my needs. They showed great deal of understanding and the ability to find more than one way of accomplishing my needs. I will be staying there when I return to San Francisco.
September 11, 2014
Rated 1.0 out of 5.0 by Basuka GUEST SERVICE
We decided to stay at this hotel because we were at Oakland Holiday Inn and Suit and this gentleman was Wonderful he took care of us very well. His costumer service had made up our mind to choose this hotel for any future needs. I even called several of my friends and family to let them know of this Hotel and it was at 1:00 am. Jorge is his name Thank You Thank You very much. So we decided with no dough that we would stay in the same hotel in San Francisco well that was the worst decision we have ever made. Costumer service was horrible not even a smile a hello how may I help you nothing. Now I understand that we had no reservation but we should have not been treated like that. We were asking about purchasing a breakfast and all we got is ITS NOT A GOOD BUY now shouldn't she bee trying to sell us that. I'm sorry but as soon as we got to our room I called every one and apologize and told them this was not good. This girls costumer service made me have a horrible weekend I hated there. I know i might be exaggerating but it's the truth. I will never stay there again. I'm very sorry I did love the Oakland Hotel I didn't want to leave but our vacation was in San Francisco.
September 11, 2014
Rated 4.0 out of 5.0 by Keanch 较好的酒店
September 10, 2014
Rated 5.0 out of 5.0 by new york yankes #7 comfortable room
very comfortable clean good food good service.wake up call
September 7, 2014
Rated 5.0 out of 5.0 by Becc123456789 SSI Conf
Need more parking. There's not enough parking for the events that are happening there.
September 4, 2014
Rated 2.0 out of 5.0 by lastmanout Good food, friendly staff, and prompt shuttle service... it ended there.
Room looked dated (popcorn ceiling and old carpet).
I was unfortunate enough to get a room adjacent to the stairs. Could not sleep due to the stairs entrance door shutting. It literally shook the walls... every time all throughout the night.
The A/C intake vent was coming loose from the ceiling. Probably from all of the stair access door use.
Other than that, the food was really good at Houlihans Bar and the staff was very friendly and helpful. The shuttle service to the airport was great. On time every time.
September 2, 2014
Rated 5.0 out of 5.0 by bartinlnk Great Service
Great Hotel. Very clean and great service. Could do without smokers right by front entrance. Room was great. Accessible outlets for phone and laptop charging. Dinner in restaurant was very good. A little dark though. Had to go get glasses to be able to read the menu. Overall, great hotel and I would stay there again.
September 2, 2014
Rated 1.0 out of 5.0 by AN.1980 Think twice about booking
Out of obligation to a friend who booked this hotel for us we decided to stay here, despite reading previous reviews. There was no friendly greeting upon checking in, the attitude received was we (my family of 3) was inconveniencing the staff. However, we did appreciate the early checkin time. The room is great, with comfortable beds. We needed to contact housekeeping as we were short of facecloths (twice), internet connection was adequate. Internet problem with lack of connectivity was reported, and we were impressed that the hotels tech person came to our room within 15 minutes to assist and didn't leave until he checked the reboot had worked. We had breakfast both mornings @ the restaurant, the first morning, after being seated by the rude manager, we waited 10 minutes before we were offered drinks, then a waitress passed and asked if we were helped, she gave us comp drinks because of the delay and wait, she made our trip with her friendliness and great service. The meal was good.
August 31, 2014
Rated 4.0 out of 5.0 by Dvorakfan1 Consistently good hotel
I have stayed here many times and things have always gone smoothly.
August 23, 2014
Rated 2.0 out of 5.0 by FEDERAL TIRE Federal Tire
Terrible room condition. Flying bugs around. Shampoo and soap not reparedl. Recommend everyone go stay next door Holiday Inn Express....Newer and clean!
August 22, 2014
Rated 5.0 out of 5.0 by Rickfly overall experience
Good hotel, good food at Houlihan's. Close to the airport but the shuttle service for pickup was unreliable. Hotel located in an industrial area
August 22, 2014
Rated 4.0 out of 5.0 by Tag 78 Very nice.
My stay at this Holiday Inn was very nice with a large comfortable room and helpful staff.
August 21, 2014
Rated 2.0 out of 5.0 by Nickname Example Surprise Parking fees
20 bucks for 3 cokes and 3 chips parking fees, 2 bucks for lobby coffee ??. Great hotel if you're walking your trip and not hungry.
August 20, 2014
Rated 5.0 out of 5.0 by BrokenWing My usual departure hotel
I stay here a lot for the early flight back to the East Coast. Most of the time I crash early. But the restaurant and bar are great.
August 19, 2014
Rated 1.0 out of 5.0 by Matt B. Eat elsewhere and dont expect internet
Wifi is equivilent to dial up and restaurant staff ( with exception of breakfast) make you feel like you owe them for waiting on you. Truly a unique experience, I travel frequently and when I experience places like this- I make a mental note not to stay here again, fair warning.
August 12, 2014
Rated 2.0 out of 5.0 by Steve1224 Big City Price but Not Big City Service
I stayed here for 3 nights while in the San Francisco area. The overall location and the appearance of the hotel were good. The room was large enough for 4 people to be comfortable. The problems we had were related to extremely poor internet (wifi) quality and a staff that was not able to respond to the needs of the guests. When contacting the desk, in one case we were on hold for 5 minutes and another case, nobody answered at all. We went down to the desk in that case and there was a long line of people waiting and only one person trying to help them. When we asked for a blanket, we were told that the hotel was full and none were available (there was no blanket in the room for a pull out bed and we had reserved the room for 4 people--thus needing that bed. The staff we encountered during the stay were friendly, but it was difficult to get our needs met. We stayed in many hotels during our recent trip and this was by far the most expensive and the worst customer service.
August 10, 2014
Rated 2.0 out of 5.0 by Tightline expensive stay
The room is too pricy - it is not worthy for a common hotel room with below average room amenities. The AC unit is out of date and too noisy for me to sleep. If it is not for catching early flight out of SFO, there is no way I would pick this one.
August 4, 2014
Rated 3.0 out of 5.0 by HRRR Renovation
Towels were past the end of their life. Bathroom wallpaper needs replaced along with tub/shower. Carpet along walls were dirty. If all rooms are like mine, it needs renovated.
August 3, 2014
Rated 3.0 out of 5.0 by Annsorrybutmynicknameis3 Excellent early check in
Assistant at desk was gracious enough to give us an early check in.
But I must say the cost per night is VERY steep for what we got.......Perhaps that's because it SF? but with all the other hotels around the Conference Center I would like to try them next time.....
July 29, 2014