Rated 3.7 out of 5 by 162
Rated 1.0 out of 5.0 by Om123 Ants in the room. Indifferent Hotel Management
I stayed here for a couple of nights. Found a bunch of Ants in the room. Called the front desk, they said they can't help. They moved me to another room. So I had to pack all my stuff at 1 am in the morning and move to another room! Did not get any sleep and not pleased at all.
To make matters worst. No one from the hotel even bothered to check with me next day on how things were. Forget doing refunds etc. Complete Apathy!
Needles to say won;t be staying here again..
I have sent a bunch of feedback to their corp office. Hope someone is looking at it.
July 28, 2014
Rated 3.0 out of 5.0 by GandJan Needs Updated
Staff was great but hotel lobby was being remodeled. Rooms were dated but clean and quiet.
July 28, 2014
Rated 1.0 out of 5.0 by LP419 Under construction
There is major construction and remodeling going on. Lobby is a mess. Not all restaurants are open. Shuttle only goes to airport. No help to get to sight seeing spots.
July 28, 2014
Rated 3.0 out of 5.0 by WillP007 Room amenities were excellent
The main drawback was all the construction in the lobby.
July 28, 2014
Rated 4.0 out of 5.0 by Poker Traveler Ok for a Crwone Plaza Hotel
Every thing is good with the exception of the renovations going on in lobby and the requirement to paid extra for a very slight increase in Internet speed, and no real advantage of being a IHG Platinum Member shown at this hotel.
July 28, 2014
Rated 5.0 out of 5.0 by Dunlevy Repeat guest every year since 2001.
I am a Platinum IHG Reward member. First they did not acknowledge me at check in and did not upgrade my room when available. I had to mention to them being a Platinum IHG Reward member and they finally upgrade my room. Hotel public area and one restaurant is under renovation. They did the best to keep the guest happy by offering one free drink coupon at their bar and complementary welcome fruit water at check in and Starbuck coffee at check out in the morning.
I was happy they gave me a room on the quiet side and I slept quite well. Room was clean and remodeled. I feel this hotel prior to the remodeling had lighter color room furniture and bedding. Also the hallway were lighter color prior to the remodel. Now it feels a bit darker.
I check into this hotel more than any other hotels. I stayed here since year 2001. I was picked up at the airport by the concierge staff. Many of them still worked at this hotel over 10 years. I like to thank the concierge staff Charlie, Rick, Mr. Sun and another person I do not know his name. I recall he was from Thailand.
July 25, 2014
Rated 2.0 out of 5.0 by DisappointedTraveler14 Never again
Won't be staying again. Too many issues with numerous members of our party. Too many things handled badly by staff and poor room quality.
July 23, 2014
Rated 1.0 out of 5.0 by Lil-T Never again
Between the ice cold showers, the terrible room service and the paper-thin walls, this was an experience I'll never forget (and not in the good sense).
I assumed now that the room renovations were all done that this would be a great place to stay and wow was I wrong.
I can confidently say I will not be staying here again.
July 22, 2014
Rated 1.0 out of 5.0 by caraly55 Under Construction and Terrible Customer Serivce
Staff was extremely disrespectful and outright rude. Hotel was under construction and that was absolutely not noted prior to arriving, not on confirmation or when booking. Conditions were not safe.
July 17, 2014
Rated 4.0 out of 5.0 by Zeker Hotel stay and on line review
Overall my stay was quite nice. However, the on-line survey and review is way too long.
July 15, 2014
Rated 4.0 out of 5.0 by SD world traveler My go to hotel in the bay area
Love this location is close to the city but far enough not to have to pay for city prices. Right now under renovation. Look good before cant wait to see after all the work is done.
July 9, 2014
Rated 3.0 out of 5.0 by John198212 Mediocre review during renovations
The hotel met my expectations for the most part except when it came to the renovations. There is not much that could be done, but the rates have not seemed to have changed despite the current works.
July 1, 2014
Rated 2.0 out of 5.0 by James204 Beds and pillows can be more comfortable
The room is nice with all amenities of a business-class hotel, but the sleep quality is poor. The pillows and beds are just too soft for my liking
Also, remodelling of the hotel is creating a lot of chaos as well
June 30, 2014
Rated 4.0 out of 5.0 by rpg143 Friend's Birthday Party
Suite, food and Club House Bistro were wonderful. The only problem encountered was the elevator.
Maybe after the construction everything will be excellent.
This is not our first event and I know that once construction is over, it will be perfect.
June 25, 2014
Rated 5.0 out of 5.0 by Sac BusTraveler Clean room
I'd stay again. Was undergoing remodel, but room was clean and staff was attentive.
June 23, 2014
Rated 1.0 out of 5.0 Poor servive and hotel mess!
I don't know what you want here. I don;t under stand this. I have said all I want to say about this visit I had to your hotel!
June 18, 2014
Rated 5.0 out of 5.0 by DuffXMan adequate room and service
The room was comfortable and the furniture was really adequate.
I was able to sleep enough even if I was jet lagged..
June 18, 2014
Rated 2.0 out of 5.0 by OJLee Good Staff, Horrendous atmosphere
Planned my wedding a year in advance and was notified that there would be minor renovations being done in the lobby. Day prior to my wedding, I did a hotel check and all I saw was massive demolition. Since it was the day before the wedding, there was nothing I could do. The staff tried to clean and put up more black drapes but nothing can really cover up the amount of construction that was being done. The lovely atrium with the koi pond flowing through the middle and the waterfall wall by the elevator was all gone. Looking out from the glass elevators and room windows, all that could be seen was scaffoldings and black drapes. To add insult to injury, the hotel felt that they did nothing wrong and would only provide a $100 deduction from my wedding venue bill.
Staff was great helping out as much as possible but hotel venue was definitely dreadful and avoid at all cost. If you don't mind strangers walking through your wedding, this could be a place where you want to spend one of the most memorable day of your life.
June 13, 2014
Rated 3.0 out of 5.0 by arich64 friendly staff, but short staffed
Great staff, but obvious the hotel this weekend was short staffed. The rooms were great, but hotel under construction, and very uncomfortable temperature in some rooms
June 12, 2014
Rated 5.0 out of 5.0 by Longie Overnight stay
Place was under construction but no problem (Saturday night). Restaurant prices outlandish even for California.
June 11, 2014
Rated 3.0 out of 5.0 by tmbear Nice For The Price
Once the remodel of the lobby is done this will be fantastic! If you don't mind the curtains, etc...you'll be fine!
June 6, 2014
Rated 1.0 out of 5.0 by skullboy Beware consturction and parking problems
We were never warned about the entire hotel being under construction before we booked the rooms. No compensation or discount was offered. Parking availability is limited.
May 31, 2014
Rated 1.0 out of 5.0 by Notrom Hotel Was in Chaos Because of Renovation
Crowne Plaza used to mean high quality. Unfortunately my latest experience was extremely disappointing. Firstly, I had to make two separate reservations for a simple 3 night stay to work through their non-user friendly pricing/rate system. I then checked in, and the hotel lobby, elevators and pool were a total mess because of construction renovations. If I would have known of the horrifying conditions, I would have definitely stayed anywhere else in Foster City.
May 29, 2014
Rated 1.0 out of 5.0 by Frenchy33 Construction at 7am and poor quality
There was ongoing construction the entire time my wife and I stayed there. It began at 7am everyday including the Sunday morning after we went to a wedding the night before. Waking up to construction noises early was not our idea of a relaxing stay. The overall cost was very high considering how mediocre the food there was and how low quality the amenities were. It was the lowest grade toilet paper and tissues I have ever seen at a hotel, the shower curtain didn't fit across the entire tub so it created a constant issue with water on the floor. The shower itself was made for people no taller than 5'4" as I had to stay bent over the entire time to get under the water flow at 5'9". The curtains on the window also couldn't fully close. The sheets and pillows were adequate but not what I'd expect for the money. The pool looked like it was from a cheesy motel. Basically other than the convenient location most of the stay was a big disappointment.
May 29, 2014
Rated 4.0 out of 5.0 by jayski1 Recent Stay
Even though the hotel was undergoing a remodel the staff did all they could to make our stay comfortable. However even though I mentioned to the front desk that we had leaks in our bathroom that left water on the floor nothing was done during our stay of three nights. So the maintenance staff leaves something to be improved.
May 29, 2014
Rated 5.0 out of 5.0 by MichaelJF2013 Rooms updated and comfortable
This property is in the process of a major redecoration. Room have been nicely redone. Lobby and restaurants are still in process. The staff is always friendly and accommodating. It is my place of choice when in San Mateo for business.
May 25, 2014
Rated 4.0 out of 5.0 by Superstar JL Recognizing long time customer
I just wanted to take a moment and recognize the exceptional service provided at my most recent stay the evening of 4-26-14. I stay at Crowne Plaza Foster City CA frequently. The staff is usually polite in general. However, on this occasion I was very appreciative that the check-in agent (Rich) a 30-ish African American male noticed me in line. By the time I got to the counter I barely had to say a word. He knew my name -- he knew my room preference, location, floor and that I don't like adjoining rooms. The fact that I was tired made this experience quick and to the point. I just want to commend "Rich" and thank C.P. for recognizing me.
Keep up the good work and please allow Rich to be a model for the type of employee you hire now and in the future.
May 1, 2014
Rated 5.0 out of 5.0 by RdWarrior100 Great location, comfort, experience
I stayed a night at the Foster City Crowne Plaza and was extremely happy with my stay there. The hotel looked really good from the outside. The common areas were classy, clean and bright. The hotel foyer was very inviting. The service was great. The food in the hotel restaurant was great. I had a fantastic Jalapeno burger and garlic fries which I loved. The restaurant staff didn't do the usual greeting and seating. I was left to wonder whether to seat myself or not, but after I sat myself down, I got good and quick service. The rest of the hotel experience was great. The room quality, view and bathroom etc were great. Overall this is a great place to stay and the price was good. I'd recommend it for anyone visitng Foster City.
April 27, 2014
Rated 5.0 out of 5.0 by selim20 Daniel the manager
Was greeted by Daniel the manager Saturday night. He treated me like a member of his own family. He made my stay at the hotel a very positive experience. He was friendly and informative and answered all my questions. Get this guy a cape! he is a superhero for crown plaza
April 24, 2014
Rated 3.0 out of 5.0 by JCTbone Bring earplugs
Nice property. Clean rooms and recently renovated. Nice service. But loud. And not the construction. The was a party with loud music that permeated the whole property. The aggregation continued with lukewarm water for the really early shower. Hope It will be better when construction is done.
February 28, 2014