Rated 3.7 out of 5 by 194
Rated 1.0 out of 5.0 by bflmpsvz Clean but noisy and overpriced
- Room door didn't close until you pushed them really hard. Not comfortable to find this out in the morning.
- The bath tub didn't drain. I wanted to report this but it got fixed the next day so probably room service acted proactively.
- No real walls there, you can hear coughing and toilet flushing two or three rooms away.
- Some hotel facility (pool, laundry, air conditioning?) made a loud humming noise coming through the walls and the bathroom air vent that prevented me to fall asleep. It kept going on and off till early morning.
- The parking lot behind the tower was insufficient as most of the capacity was fenced off and served as storage area.
- No complimentary breakfasts raised some eyebrows given the base price we paid. Also the variety of food was poor (no cereals, no yoghurt, no white bread), certainly not worth the price.
- Wifi connection was slow and not reliable, redirecting to the hotel page every few hours.
September 26, 2014
Rated 5.0 out of 5.0 by Lene56 Clean Room, comfortable bed, need new pillows
We were there for a wedding. The Staff was great. The dinner served at the wedding was really good. The Lobby , lounge, room, and bathroom were clean. Bed was comfortable. Breakfast was good, but a little pricey.
September 25, 2014
Rated 3.0 out of 5.0 by Michelrj54 Decent room and excellen room staff
I think that the front desk person during check-in was not very friendly. And, since she is going to set the tone for the entire stay, she needs to improve.
Also, either the last guest sprayed the room with the "relaxation spray" or the staff did and I found it unpleasant (the first two days it bothered my allergies).
I know they are working on the facilities and have redone the first floor. However, after having the dining room closed for four months, i don't see any significant changes to "common areas."
September 23, 2014
Rated 3.0 out of 5.0 by josre Comfortable
They should get rooms temperature-ready for incoming customers. Particularly during the transition period between summer and fall, when those unexpected warm days pop up...
September 19, 2014
Rated 5.0 out of 5.0 by jojo2tahoe comfortable beds and great service
Love the aromatherapy kit given in the room, clean and well stock bathroom with towels, soap and TP. Very comfortable beds with choice of pillow softness. Also close to SFO and very quiet rooms.
September 17, 2014
Rated 2.0 out of 5.0 by Curtainless in Foster Cit Nice place but don't expect a shower curtain
Attractive facility but the bathroom didn't have a shower curtain. Four phone calls and a personal request to the desk over two days finally resulted in...no shower curtain. I found a housekeeper and asked in Spanish for a curtain for the tub and she was immediately apologetic and helpful -- and quickly installed a shower curtain. I tipped her and thanked her.
She was far better in service than the personnel who were superior to her.
September 17, 2014
Rated 2.0 out of 5.0 by Antmail Great people, outdated facility
Had great service, but there is not much to do in this hotel in terms of entrainment. Bar and Restaurant had good food and great people.
Rooms was average, mattress to soft, but everything was clean at least. Not an exciting place to be.
On the surface the hotel looks good, but look closer and you can see it has aged and is worn out. Need some serious attention.
September 16, 2014
Rated 3.0 out of 5.0 by Travels4Business Average at Best
I remember when the Crowne Plaza was known for its luxury and finer accommodations. Seems like my recent stays have all been 'Average at Best' when staying at Crowne Plaza. Is it me or is it that this brand name is no longer living up to it's expectations?
September 16, 2014
Rated 1.0 out of 5.0 by firstcrowneplaza incredibly disappointed
i don't think i would ever stay in a crowne plaza ever again. the experience was my worst stay in a hotel ever.
i really don't care to elaborate.
September 15, 2014
Rated 5.0 out of 5.0 by Tuttles49 excellent service and comfortable and clean room
I only stayed one night but i was very impressed with the overhaul feel of the room. I found your staff very helpful and friendly
I found myself in somewhat of a disstressful situation and I was quickly relieved of this by two of the most wonderful representatives who took the time to bring me water- such a small thing to many but that evening it was life-saving - i will never forget them and your hotel - our company was having a staff meeting there and I was asked how my stay was and if it would be something we would continue to do with this hotel--I quess you know what my answer was -oh and the meals were off the chain - breakfast and the lunch for the meeting - we talked about that even the next day -
September 12, 2014
Rated 5.0 out of 5.0 by Allen01 Great room
We stayed only one night but the rooms were very comfortable and clean. Everything in the room worked and lots of outlets which is important for charging phones. I would defiantly return and recommend to anyone.
September 11, 2014
Rated 5.0 out of 5.0 by LAF379 Awesome!
This was a great stay! Even though the hotel was under construction for renovations, the staff and personnel were extremely accommodating! The hotel has a neat set up and the improvements are going to look good when completed.
Lots of shops and dining within walking distance. Great pool. Very clean and spacious rooms!
Will definitely stay here again if I have the opportunity!
September 10, 2014
Rated 5.0 out of 5.0 by Satisfied 2 Great except for taxi
Hotel was great, price was high, taxi service was awful.
September 9, 2014
Rated 4.0 out of 5.0 by Cakers1247 Fun time at Crowne Plaza, Foster City
Great location for low key bachelorette party. Club is in hotel, so very convenient.
Room was updated with all amenities.
September 4, 2014
Rated 2.0 out of 5.0 by mxw123 Avoid until construction is over
Be aware of the hose in front of the side door. The pool is off limits
September 2, 2014
Rated 3.0 out of 5.0 by Frequently Traveling Under Construction | Not helping
I stay at this property often while is has been under renovation (quite awhile now). My last two stays have been far below expectations. In a renovated building, I woke to ants in my room. The staff moved me and provided a free breakfast (not quite an offset). Last week I was booked at a 50% higher rate into a room where the bath tub didn't drain (it was a handicap accommodation) where I could barely push the door open.
As a member of the company's loyalty program, I'm not seeing the benefits. This property needs to raise the quality. In the last month I've stayed 10-nights and the past two stays have me looking for another option. Glad I'm not a shareholder on this one.
August 30, 2014
Rated 5.0 out of 5.0 Great hotel
I have stayed here many times and I am always pleased with my stay. The rooms are comfortable, and even though there is always some activity at this hotel the noise from the atrium never seems to permeate up to the rooms. Nice and quiet.
August 27, 2014
Rated 5.0 out of 5.0 by JC1004 Property renovated - great improvements
Upgrade are excellent! Can't wait until they are completed.
Feels like a brand new place!
Staff is always ready to assist you.
August 25, 2014
Rated 4.0 out of 5.0 by Brooke39 Great room for the money
We stayed at this location for two nights to attend a family wedding. Overall the room was a good value and comfortable. It accommodated my husband and I and our two kids - we opted for 2 queens rather than a queen and a pullout couch. The beds were comfortable and the bathroom was clean and well-lit. I did not interact with the front desk staff (other family members did) but they seemed to be very helpful and friendly. I only have a few minor complaints. The room lighting was a little dim and there was no real lighting on the far side of the room. I found the pillows too lumpy, but the bed itself was plush. After our first night, the housekeeping did not arrive until after 3pm. We had already been out all day and had returned to prepare for the wedding. They knocked while I was in the shower. We asked them to come back later, which they did in about 1/2 hour. I turned them away again giving them a specific time after we'd be out. (It seemed kind of pointless at that time of day to be cleaning.# Saturday night I could faintly hear the music from the night club on the 1st floor. We were up on the 6th floor #so I suggest request a room far from the club, not facing the courtyard) The hotel had a nice little exercise area that we didn't have time to use, but wish I'd had. It was sunny and had several different machines.
August 20, 2014
Rated 2.0 out of 5.0 by jjjjjjjjjjjj1234 Over priced, underconstruction, bad lighting.
Over priced, underconstruction, bad lighting. no sign where bar is, or breakfast,
August 19, 2014
Rated 4.0 out of 5.0 by Syang 床铺舒适
August 18, 2014
Rated 1.0 out of 5.0 by BizTraveler39 Disappointed
Will not be staying here again. Between the fire alarm going off at 8AM, and the rotten meat at the restaurant, and the overall appearance of the hotel, will not be staying again.
August 18, 2014
Rated 5.0 out of 5.0 by finfanner99 Comfortable bed
Sleep was great due to bed comfort. I would recommend this property. It's convenient to the area.
August 18, 2014
Rated 5.0 out of 5.0 by Vlad2010 Outstanding hotel
This is great hotel. I always stay there. Staff, amenities, bar allare good.
August 18, 2014
Rated 5.0 out of 5.0 by Juluette47 Comfortable Bed and Reliable Internet
This stay at the Crowne Plaza-San Mateo was my second visit. I have family living in the area and this hotel is convenient to their home. The hotel is clean and the price is a great value.
August 14, 2014
Rated 2.0 out of 5.0 by Loraina Business stay
The entire hotel is going through renovations and the hotel does not tell you ahead of time. equipment everywhere. Front staff was not personable and did not acknowledge my membership status, forgot to give me my breakfast vouchers I paid for and made it difficult to get them. Rooms smelled intense of toxic pain. Bathroom had no shower curtain, had to request one brought up and then had to request they come up again to install. Holes in sheets. Hallways unbearably hot. Night club/bar was 5 floors below but was so loud until 2am that it was shaking room walls. Was not worth price paid. Will not stay again, at least until renovations are finished.
August 7, 2014
Rated 1.0 out of 5.0 by JTHix Won't be going back to THIS one
VPN lousy, didn't tell me they were doing MAJOR lobby renovations. Bathroom sink faucets installed at a weird angle. Who designs this stuff?
August 5, 2014
Rated 3.0 out of 5.0 by VegasRock Don't overpay when under construction
Not the same as it used to be! Stayed previously and had a great stay. The room this time was loud, shower head was low and the construction was a mess. Check in desk was a temporary station.
August 5, 2014
Rated 3.0 out of 5.0 by Lean1 Under construction
Lobby, restaurant, bar, and coffee station were all under construction (blocked off in places) leaving the bar/bistro as the only reasonable place for breakfast, Certainly felt restrictive and disorganized (not fit for purpose). Hopefully this is all completed soon.
August 2, 2014
Rated 2.0 out of 5.0 by MYTS hotel bar
hotel bar had a velvet rope on the weekend nights. You had to wait to see if you were cool enough or good looking enough to get in 1st, then they charge 10.00 cover. This is a hotel bar people, c'mon...
The hotel was under construction, which they failed to mention when we booked.
July 31, 2014