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About our Hotel

Location: Airport

  • Location: Airport
  • Closest City: SAN MATEO
  • Distance From Hotel: 1.0MI
  • Local time zone: GMT-07:00

Check In: 3:00 PM Check Out: 11:00 AM

  • Check In: 3:00 PM
  • Check Out: 11:00 AM
  • Minimum check-in age: 21

Credit cards

Credit cards

  • American Express
  • Carte Blanche
  • Diners Club
  • Discover
  • Master Card
  • Visa

Accessibility

Accessibility

  • Number of Rooms:6
  • Parking
  • Service Animals Allowed

Languages

Languages

  1. English
  2. Spanish
  3. Hindi
  4. Tagalog

Pet Policy

Pet Policy

We are sorry, but the hotel does not allow pets. Guide dogs and service animals are allowed.

Parking

Parking

  • Number of parking spaces:200
  • Car Parking Available
  • Hotel parking is free as a convenience our guests.

Internet

Standard Internet Service

Standard Internet service is free for all guests
Wireless Internet available in Standard Rooms,Executive Rooms,Suites,Business Center,Public Areas

Facility

Facility

  • Total number of rooms:110
  • Total number of suites:20
  • Total number of rooms with only one bed:59
  • Total number of rooms with only double beds:51
  • Total number of non-smoking rooms:110
  • Total number of rooms for the physically challenged:6
  • Executive rooms
  • Interior corridor
  • Total number of floors:4
  • FEMA Property Number:CA0906

This San Francisco Airport Hotel's Near it All

Here in San Mateo, CA, our hotel's guests can easily get to all the attractions and businesses of the San Francisco Bay area. In addition, a free shuttle runs between San Francisco Airport (SFO) and the Holiday Inn® Hotel & Suites San Mateo - San Francisco SFO.

This hotel is ideal for every corporate traveler. Use the 24-hour Business Center and free Wi-Fi access to keep in contact with the office anytime. Over 2,500 sq ft of meeting
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This San Francisco Airport Hotel's Near it All

Here in San Mateo, CA, our hotel's guests can easily get to all the attractions and businesses of the San Francisco Bay area. In addition, a free shuttle runs between San Francisco Airport (SFO) and the Holiday Inn® Hotel & Suites San Mateo - San Francisco SFO.

This hotel is ideal for every corporate traveler. Use the 24-hour Business Center and free Wi-Fi access to keep in contact with the office anytime. Over 2,500 sq ft of meeting space is available in three rooms, so you can host your next event with us. Since we're near SFO, the hotel is moments from IBM, Honeywell and Accenture, too.

There's a lot to do around San Mateo, CA, as the hotel's property is a stone's throw from Coyote Point Museum, home to almost 100 exotic animals. Families love spending a day at the Great America Theme Park in nearby Santa Clara. And, of course, San Francisco is chock-full of excitement and fun, from Fisherman's Wharf to AT&T Park and Union Square to the famous Golden Gate Bridge.

You'll have the time of your life staying at this 100% nonsmoking, green lodging. After a long day on the town, why not sit back and relax in the whirlpool or sauna? The 24-hour Fitness Center makes keeping up your workout regimen a cinch. If you get hungry, head down to the Bistro 330 Bar & Grill, where there's sure to be something delicious for everyone. Book now and discover just how much fun the San Francisco area can be.

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Features
Our complimentary shuttle runs from 4:30AM until 12:00AM and takes guests to and from San Francisco International Airport. The hotel's Park and Fly package lets you leave your car in our large parking lot.

Guest Reviews

Rated 3.5 out of 5 by 287 reviewers.
Rated 1.0 out of 5.0 by Disappointed with Air Conditioning and Couldn't Sleep The hotel is in a good location. The rooms seemed very nice. The bar/restaurant is fine. The staff were all very courteous and friendly. Unfortunately, this turned out to be the worst stay I've had at an IHG property in many years. I am a Platinum Member and stay at IHG properties in excess of 75 nights per year, mostly on business. I arrived at the hotel before 6pm and needed to catch the 4am shuttle to SFO. At check-in, I was 'upgraded' to the Executive Level where I was able to get some free cookies and water which was nice. Unfortunately, shortly after check-in, I noticed the wall thermostat was inoperable and I was unable to adjust the air conditioner (A/C) located by the window. I called the front desk and a maintenance person arrived in a timely manner. He said he would need to replace the A/C. I left to get something to eat in the bar and returned about an hour later. The maintenance person and his assistant were finishing up and said they had to replace the replacement A/C because it was too noisy but that it was fixed. The wall thermostat still didn't work. The A/C was on the lowest setting (60) and the fan on the highest setting and set at Cool. After about an hour, I decided that cool air just wasn't coming in and the temperature in the room still seemed in the high 70's. Unfortunately, unlike most other hotels, the windows are locked totally shut and wouldn't even open a few inches to let cool air inside. I called to the desk and told them it was still too hot and I couldn't sleep. I also told them I needed to try to sleep and didn't want another replacement A/C unit as I only had a few hours left before I had to wake up for the airport shuttle. At no time was I offered another, more comfortable room (and, I didn't ask for one).... I ended up with about 1 - 1 1/2 hours of sleep before I had to catch the airport shuttle and fly back to the East Coast. I will probably try this hotel again because of its proximity to SFO and the reasonable cost and hope that this particular experience was an exception. However, if it happens again, I will cross this hotel off my list. I have stayed at other Crowne Plazas and had great experiences..... August 4, 2014
Rated 2.0 out of 5.0 by Great location, shabby rooms This used to be a great hotel but it has gone downhill over the last couple of years August 4, 2014
Rated 2.0 out of 5.0 by Crown Plaza SFO Airport Fails to meet Quality Mark! The Crown Plaza SFO Airport location fails to meet the standards of the IHG. There were many problems with my room. Basic accomadtions that should be defect free were not: 1. Toilet was cracked. 2. Toilet fill valve was defective. 3. Missing carpet around AC unit. 4. Upon arrival popcorn flakes from the ceiling were on the floor. 5. The quiet zone on the 7th floor was not quite. July 30, 2014
Rated 4.0 out of 5.0 by 位置不错,价格合理 美国的皇冠里面还算不错,高速公路旁边,有GPS指引进出还算方便,去旁边的Millbrae吃饭购物也很方便,房间大小正常,床垫偏软,电视频道很多。白金会员送了早餐,虽然早餐很简单,送的总是不错的。停车收了我18美元,可是看看停车场的visitor 通道一直是开的,可能靠自觉了,不付钱也没人查你。 July 28, 2014
Rated 1.0 out of 5.0 by Too much freeway traffic noise Even on the 9th floor the traffic noise where too loud. The planned power-outages on 7/19/14 also didn't go to plan meaning everyone was left without any power. Won't be coming back. July 25, 2014
Rated 3.0 out of 5.0 by Decent hotel, thin blankets, and water conserving shower Fine hotel for the price, but the blankets were way to thin and the shower didn't put out enough water. July 23, 2014
Rated 4.0 out of 5.0 by quiet room and comfortable bed front desk staff very friendly and very quiet room. My stay was very relaxing and I would recommend this hotel for leisure and business. July 22, 2014
Rated 4.0 out of 5.0 by Stay Felt we had to check out earlier than planned due to the power being shut off by PG July 22, 2014
Rated 5.0 out of 5.0 by Brendan (GM) does a great job there. I had a great stay! Strong leadership in management there. They attended my needs when they lost my laundry and took great care of everyone. One of my best stays I have ever had! July 21, 2014
Rated 4.0 out of 5.0 by Nice hotel; Friendly Staff; Don't go for the food Great, helpful staff. But breakfast is VERY mediocre, and lunch is non-existent. Luckily there are several nearby restaurants. Hotel is basically a training center for Oracle, but perhaps as a result, very good rates for this quality of hotel. July 13, 2014
Rated 4.0 out of 5.0 by Air Condiioner Loud but overal a positive experience Great location and great value for the money. Fitness center good and location to jogging trail / park right at the entrance. I booked this rom on line as I could not find another hotel at SFO Airport for under $300.00. This hotel is great for the price and has a good restaurant and bar if you do not have a car to get around. Parking is not free and is a little pricey at $18.00 per day. The AC in my room was loud and I should have called and had it looked at. Lack of plugs in the room but there was a power strip next to the bed side table that helped charge my phone and IPAD. July 11, 2014
Rated 5.0 out of 5.0 by Awesome Hotel! nice restaurant/lounge, convenient shuttle and close to airport - reasonably priced! No problems at all - which I love when I travel! July 11, 2014
Rated 4.0 out of 5.0 by Airport hotel at reasonable price This airport hotel is of reasonable price. Same level hotels at San Francisco downtown area will cost much more. if you are willing to spend some time traveling to downtown by BART or Caltrain, you can consider to stay here to save. Btw, hotel area - burlingame, is a nice area for a short visit. July 9, 2014
Rated 5.0 out of 5.0 by Jet Lag Abated Staying at the Crown Plaza was a great relief as we were suffering from jet lag. Wonderful staff who were helpful and friendly. July 7, 2014
Rated 4.0 out of 5.0 by Nice indoor pool, comfortable bed, clean Take grandson here because of indoor swimming pool and clean rooms. June 30, 2014
Rated 5.0 out of 5.0 by Great Location for SFO and public transportation (train and BART) Great hotel to stay for business/leisure in San Francisco Bay Area. Near Burlingame and easy access to commuter train and BART. Comfortable room. June 29, 2014
Rated 4.0 out of 5.0 by quiet location, comfortable beds This is my second time at this property and both nights, I slept great. The beds are very comfortable. I wish the bathrooms were a bit bigger and that you could turn on modest lighting without the vent coming on. The HVAC smelled musty and the vent cover was dirty. I would suggest more frequent filter changes and that you have the HVAC vents cleaned. Lobby is gorgeous! Eucalyptus trees around parking are messy and smelly. June 27, 2014
Rated 3.0 out of 5.0 by Noisy and Not as Comfy as I'd hoped I hadn't been planning on an overnight at SFO, but I was able to book a room at the Crowne Plaza with little hassle. The rate wasn't spectacular, but it was comparable to others in the area. When I got the hotel, I realized that there isn't much nearby. So we had to eat at the hotel restaurant. The food quality was poor for the money that was spent, but hey..that's what it's often like in hotel dining establishments. When we returned to the room, the a/c was not working correctly. I needed the a/c to work so that the room would be comfortable and so that it would drown out the loud highway noise below. I went to the front desk to tell them about the a/c and was told it would be checked. Since I had an early wake-up, I didn't follow up, but no one ever checked or repaired the problem. June 26, 2014
Rated 1.0 out of 5.0 by Never Again As an IHG platinum member I was put on one of the executive floors, received coupons to the bar, and got extra "welcome" points but I still would never stay here again. The rooms are smaller than tiny, the executive lounge is the most dreary and lonely I have seen in any airport hotel (no one in the room, water in the fridge, fruit in a bowl on the counter and a coffee machine, and magazines in a magazine holder), and in the bar dripping dirty plates were brought to our table. It was terrible! The whole bar experience was so bad that we decided to just go to the airport very early the next morning for breakfast instead of eating at the combined bar and restaurant in the hotel. The only non-negative is that the airport shuttle was on schedule and air conditioned June 23, 2014
Rated 5.0 out of 5.0 by Excellent customer service! We were dropped off at the Crowne Plaza Sunday night before our morning flight. I forgot to pack my contact lens case. The front desk attendant said they didn't have any but she would go get one when she got off work... which was in 5 min. A little later there was a knock on our door. She delivered a contact lens case and refused to take any money for her trouble! Most people do not feel like running errands for someone they do not know and doing it on their own time!! It was greatly appreciated. She went above and beyond! June 21, 2014
Rated 5.0 out of 5.0 by Great friendly staff The only negative thing I could say is about the restaurant. I don't know if that is part of the Crowne Plaza, but the prices were way too high for what you got and the service wasn't that good. Other than that, I enjoyed the stay. All of the staff were super friendly and great! June 19, 2014
Rated 3.0 out of 5.0 by Service Made up for it My wife and I booked over a month in advance. We checked in and got a room that smelled like smoke and was loud from the sound of the freeway. Luckily we were able to change rooms. The bellboy was great. The doors slam very loudly. Neighboring rooms' doors disturb a sound sleep and there was a constant smell pouring into the room from the kitchen (we liked to have the windows open) The service overall was good and friendly. Except for one older lady at the front desk who was quite inattentive and not very friendly. June 19, 2014
Rated 2.0 out of 5.0 by SLEEPLESS IN SF Staff was rude when we showed up. Had a sleeping child in the lobby since it took over an hour to check in at 10;30 pm at night. Makes it tough when have an early flight June 19, 2014
Rated 2.0 out of 5.0 by Absolutely Failed in the Food The hotel grounds and general look was alright. The Food June 18, 2014
Rated 4.0 out of 5.0 by Great Front Desk Staff I was very pleased with the courteous and friendly treatment from the front desk staff, both at check-in and check-out. I also appreciated the amenities (aromatherapy products, complimentary drinks, free airport shuttle). The exterior of the property is attractive and well maintained. I would rate this hotel higher if the interior were updated. Also, the breakfast staff could be more attentive. All in all, I received excellent value and I would recommend this hotel. June 17, 2014
Rated 4.0 out of 5.0 by BUENA ESTANCIA LA ESTANCIA FUE AGRADABLE Y CON TODOS LOS SERVICIOS QUE HABITUALMENTE ESPERA EN UN HOTEL DE ESTA CATEOGORIA COMO TODOS LOS CROWNE PLAZA NO TENGO NINGUNA QUEJA LO MEJOR: LA CAMA, LA COMIDA Y EL PERSONAL. June 17, 2014
Rated 3.0 out of 5.0 by Location location Somewhat far from restaurants. Hotel needs to get rid of decorative logs on the bed. June 12, 2014
Rated 3.0 out of 5.0 by Needs to be updated I stayed at your CP last week. I arrived late from the east coast. When I checked in shortly after 11:30 I was informed that the bar and restaurant were closed. I ended up getting something to eat at another hotel in area. The rooms need to be remodeled. The furniture appears it is from the 70's, and the bathroom was far from being clean. Until this property is remodeled and I will have to take my business elsewhere. June 12, 2014
Rated 1.0 out of 5.0 by worst hotel experience ever! The Hotel is under construction. They are putting in new windows. In all of the 10 floors in the hotel, they put me in a room right next to where they were doing construction I complained at 7:30 about the noise they promised me it would be over in 15 minutes. It continued until 10 o'clock at night. Just ridiculous that a hotel can allow workers to carry on with their work that late into the evening for guests in a hotel. I don't understand why they assigned that room to me.they did end up comping me on the room and gave ne a bottle of win. My sleep certainly was disturbed until very late that night. I would recommend any other hotel in the San Francisco Airport area other than this one. Experience I had two weeks ago when I checked in was that they assigned me to a room that already had someone in it and never made any apologies. Not a very good place to stay. June 11, 2014
Rated 4.0 out of 5.0 by Great Front Desk Staff The front desk staff are all extremely friendly and helpful. June 11, 2014
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