Rated 4.5 out of 5 by 91
Rated 5.0 out of 5.0 by jackie1904 环境很好，服务贴心
May 28, 2015
Rated 3.0 out of 5.0 by ntg13 Basic Amenities, Great Service
This hotel has the basics.
Do not go expecting to spend time relaxing near the pool -- it is in dire need of an upgrade, along with the courtyard grounds.
The best feature of the hotel is its staff. The bellman, Jorge is a gem. He introduced himself to me and immediately took care of all of my needs -- before I realized I had them! This man is the real manager of the hotel. Everyday, the cleaning service went above and beyond to make sure I returned to my room and was greeted in clean comfort -- critical for long days at the office.
For as many English speaking guests as I would guess come to stay in this hotel, I was surprised that there hardly any English options on the TV. And no movies at all, either free or to pay for.
The way the hotel is situated, the street noise is incredibly loud and disturbing, especially at night-time. Are the windows single pain? It sounded like the people speaking (shouting?) outside were right outside my door -- and I was on the fifth floor. I'm thankful that the next morning, the hotel staff were able to move me to an interior facing room. I would not have been able to last an entire week like that.
Both check-in and check-out took much longer than I have experienced elsewhere. The staff were very kind as the process moved forward. However, it does seem there are some systems that could be tightened up and improved here.
Finally, to end on a positive note -- the pillows are the best I have had at any hotel. Brilliant to offer a choice to guest of hard or soft. The soft pillows were dreamy, and not to be expected at large hotel chains. Thank you for realizing how important that is for good and restful sleep.
May 27, 2015
Rated 5.0 out of 5.0 by salvadoreño de corazón excelente Servicio en el restaurante
en las últimas estadías en el Hotel, he podido gozar de un excelente Servicio por parte del personal de atención del restaurante y recepción, lo que se suma a la excelente ubicación del hotel
May 24, 2015
Rated 5.0 out of 5.0 by Vsegovia Excelente servicio
El Hotel Holiday Inn San Salvador cuenta con excelente servicio de su personal, muy buenas habitaciones, comida excelente y variada.
April 28, 2015
Rated 4.0 out of 5.0 by Ken8419 Personnel
Great and outstanding personnel very helpful and kind
April 19, 2015
Rated 4.0 out of 5.0 by Frequent Travel Comfortable Experience
Very attentive personnel, rooms where clean and comfortable
April 8, 2015
Rated 5.0 out of 5.0 by Luis B Siempre bienvenido y mi segundo hogar
Un lindo hotel pequeño pero excelentemente ubicado y las habitaciones con linda vista en especial hab 600 y hab 700 de esta ultima estadia con linda vista al volcan y siempre recibido al llegar por el personal de recepcion y gerente en turno ambas ocasiones, mi mejor opcion de IHG en San Salvador, mi unica opcion de alimento que logre tomar por cuestion de tiempo fue el desayuno, maravillosamente delicioso y abundante, espero regresar pronto
April 8, 2015
Rated 5.0 out of 5.0 by Obdulio front desk
when i booked the person mentioned that breakfast was included, but when i checked in front desk person said that it wasnt, few minutes after MArcela called us and confirmed that breakfast was included and it was a misunderstanding, also she confirmed us that internet access was free, this made a difference.
April 2, 2015