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Rated 4.4 out of 5 by 34 reviewers.
Rated 4.0 out of 5.0 by llamada de despertar Solicité la llamada de despertar, pero esta nunca llegó. Desafortunadamente esto sucede en la mayoría de los Holiday inn. June 19, 2014
Rated 4.0 out of 5.0 by Servicio de Boton Don Jorge, es una excelente pieza. Gracias por la ayuda brindada por este señor. Otras El costo de Shuttle del Hotel es demasiado alto, un taxi cobra 35 DUS y por mis compañeros y yo estaban cobrando 57 DUS. En ningun otro hotel me habían cobrado una taza de cafe negro, es una cortesia que hasta a ustedes la haría en mi casa. June 2, 2014
Rated 4.0 out of 5.0 by Overall Good The front desk and concierge staff were awesome, at the restaurant not so good I ordered an omelet and started on my meal, 10mins later I went back and the cook say I'm sorry I forgot because I have so many orders, he made one and brought it to my table but it was too late, we asked for water and it was not brought to us even asking 3 different people, it wasn't until we asked the manager until we got it, I felt rush every time I went there the staff was in a hurry to ask for the room number and bring the bill, but they were not interested in refilling coffee, the first 5 days the maid service was sloppy, there was only 1 day were I the maid was someone else then the room was transformed the cleaning was done right, the knick knacks were arrange I could really see the difference. The location is great, overall our stay was good, some of the service were some lack the other excel. March 27, 2014
Rated 3.0 out of 5.0 by solicitud de puntos estimados Desconozco la razon por la que la noches que permaneci en el hotel HOLIDAY INN no califican para bonificacion. Ademas, solicito me den bonificacion de las noches adicionales, ya que me hospede 5 dias mas de los de la reserva original, y esas noches fueron reservadas directamente en mostrador. En total me hospede ocho noches y no es posible que ninguna califique, ya que pague tarifa completa. March 25, 2014
Rated 5.0 out of 5.0 by Only one day, but it was worth it I visited with my family and they loved the place because has a lot of things nearly, but what they appreciate the most was the attention of personnel and how comfortable they felt. February 26, 2014
Rated 5.0 out of 5.0 by The best hotel in El Salvador! I would like to thank all the staff at the Holiday Inn El Salvador for helping to make our stay at the hotel so wonderful! My family and I absolutely love everything at the Holiday Inn Santa Elena, however, the staff always go above and beyond to make sure our stay exceeds our expectations. I highly recommend this hotel to everyone! January 11, 2014
Rated 2.0 out of 5.0 by No se porque me sigo quedando en este hotel 0% reconocimiento a los clientes Platinum Elite. Como siempre las habitaciones son todas iguales y la Suite que tienen aparentemente siempre esta ocupada. Al menos esta vez me dieron un piso alto pero lo peor fue que no me dieron el desayuno porque mi reserva la hice a traves de la pagina de IHG y no la incluia. Esto es inaudito ya que pude haber pagado menos haciendo la reseva a traves de la oficina de mi empresa y hubiera tenido desayuno incluido. Adicionalmente me he quedado en otros hoteles de IHG y el desayuno no tienen problema en ofrecermelo como una cortesia ante la falta de estimulos al estatus adquirido. Definitivamente para un viajero ocasional esta bien, pero para el viajero frecuente hay mejores opciones. December 21, 2013
Rated 5.0 out of 5.0 by Excellent location and great service. There are all kinds of restaurants within walking distance. The restaurant in the hotel is excellent. The staff were attentive and remembered me and my room number after several days. I unfortunately was at the hotel during Thanksgiving away from my family. The hotel staff had a beautiful plate of muffins with a note wishing me a happy Thanksgiving. Nice touch! December 18, 2013
Rated 5.0 out of 5.0 by Excelente Buena relación costo-beneficio, buena ubicación y excelente servicio del personal del hotel. El restaurante, muy bien. December 13, 2013
Rated 5.0 out of 5.0 by Best hotel for business or pleasure Excellent location, very secure and safe, friendly staff and they remember your name no matter how long has been since your last visit. November 25, 2013
Rated 4.0 out of 5.0 by Customer Visits The Staff and Service made the difference but the restaurant and drinking area is too poor. Rooms are excellent but small. November 4, 2013
Rated 5.0 out of 5.0 by La sonrisa salvadoreña Cada vez que paro en este hotel, es siempre con la sonrisa que me reciben. Que sea en la recepcion o en el restaurante, todo es perfecto. Muy agradable alojarse en este hotel November 2, 2013
Rated 5.0 out of 5.0 by Great place to stay Great service, great place to stay, the only problem I had was that the AC was too cold, just a matter of adjusting it while I was in the room. October 5, 2013
Rated 4.0 out of 5.0 by Good value for money and location The hotel is in the standard of the holiday inn but located close to the US embassy. August 31, 2013
Rated 5.0 out of 5.0 by Holiday Inn Sta Elena, Great Location !! I had a chance to stay at Holiday Inn Santa Elena in one of the nicest & safest areas of San Salvador, El Salvador. The location is great, lots of stores, restaurants, bars, coffee shops, banks (Citibank & Banco Agricola) all withing walking distance as well as shopping malls (Multi-Plaza, Cascadas & others) only 5 minutes away, beaches like world famous surfing spot El Tunco is only 40 mins away. The staff was extremely friendly & very helpful, the rooms were clean, parking is safe & spacious .. I was able to get a good, sound sleep every night & will definitely stay here again on my next Central American vacation. I highly recommend Holiday Inn Sta Elena to anybody visiting El Salvador for business or leisure. Ben July 24, 2013
Rated 5.0 out of 5.0 by Holiday Inn - El Salvador Excellent location and the staff was not only cordial but extremely helpful and always professional ..... keep up the good work guys !!! March 4, 2013
Rated 5.0 out of 5.0 by My second home! I would like to thank all the staff of Hotel Holiday Inn for the special attention they gave my family and me during our stay at the hotel. The service, the rooms, and the food is excellent. The staff always manages to exceed our expectations by going above and beyond to make us feel welcome. I would especially like to thank the team at the front desk, restaurant and housekeeping. Everyone was super friendly and very professional. I never have to think twice about staying at the Holiday Inn (Santa Elena) and always recommend the hotel to all my family and friends. February 2, 2013
Rated 3.0 out of 5.0 by Great looking hotel I stayed for 12 nights recently. Unfortunately my stay was not as comfortable as other have said theirs were. The design of the lobby looks great, but it has a big drawback. This hotel provides service to many functions, some involving large crowds, when these large crowds all congregate in the lobby, the noise travels all the way up the hotel and echos around. If you happen to be sleeping or relaxing ... well basically tough! Also, right now they are having construction work done to their swimming pool area, the workers start promptly at 7.30 each morning. Again, if you happen to be sleeping or relaxing ... well basically tough! The website of the hotel claims that English is spoken, as a second language in the hotel. Basically translate this to mean that the people on the front desk speak English, but do not try to give an order in the "restaurant" in English. Also, forget room service, the people taking your order do not speak English either. Also, do not pay much attention to the literature in the room, it is full of mistakes. For example the guide clearly states that the Coffee Shop / Bar is open until 11pm every night. What it fails to inform you is, that it closes at 3pm on a Sunday. One night during my stay, at 11pm, I was sleeping, and woken up by staff cleaning the carpet in the corridor outside my room!! So, NO, I did not have a very relaxing stay. January 23, 2013
Rated 4.0 out of 5.0 by Good Rest. I used the Hotel for rest after work and it's pretty good and counfrable. January 7, 2013
Rated 3.0 out of 5.0 by Bueno pero no para socios Priority El hotel es bastante nuevo y esta muy bien ubicado con restaurantes por todos lados. El gimnasio muy bueno y la cafetería están bastante agradables. El servicio de taxi del hotel es muy cortes, eficiente y puntual. Lamentablemente todas las habitaciones son iguales a excepción de dos suites que siempre están ocupadas y tampoco hay piso ejecutivo. Definitivamente esto no atrae a los miembros Priority porque realmente no hay un trato diferenciado a nos ser por el counter al momento de la llegada. Recomendable solamente en caso no hayan otras opciones. December 18, 2012
Rated 5.0 out of 5.0 by EXCELENTE UBICAION Ese hotel esta en una area con buenos restaurantes, centros comerciales y facil acceso. Es bueno hotel, confortable, con una excelente gimnasia y un buen servicio personal. December 5, 2012
Rated 4.0 out of 5.0 by Good! I always rest pretty good, even at daytime, good Service. November 9, 2012
Rated 3.0 out of 5.0 by Bueno pero puede mejorar El hotel es un hotel promedio,la comida es muy buena tienen bastante variedad y buen sabor, el lugar es cómodo y tranquilo ,muy bueno para un viaje de negocios pero para unas vacaciones me lo pensaría un poco más. November 4, 2012
Rated 5.0 out of 5.0 by Very confortable rooms and bed I was working and I found the room very well structured as well as the meeting rooms. Hotek staff is totally oriented to the clients satisfaction Congratulations keep in this direction October 16, 2012
Rated 5.0 out of 5.0 by Great for the Business Traveler Great staff, excellent location, rooms and hotel areas very clean. It's the only hotel that I use when traveling for business. October 10, 2012
Rated 5.0 out of 5.0 by Holiday Inn are the best! For me it is the best hotel in my country, has all the amenities, clean rooms, you order, modern, highly qualified staff, very polite, attentive, friendly atmosphere, I recommend it to all my friends and family to visit him, I stayed frequently not change it for another hotel'm true to Holiday Inn. October 5, 2012
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