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Rated 4.1 out of 5 by 211 reviewers.
Rated 5.0 out of 5.0 by Great Hotel Everything was top rate. Hotel staff were very warm and welcoming. Stay here every time I am within 15 miles. September 29, 2015
Rated 5.0 out of 5.0 by Great Staff!!! My family stayed the night at this location as we traveled through the area. We were very satisfied with the staff and accommodations. We are planning to return to the Richmond area next year and hope to base our stay out of this Holiday Inn. September 22, 2015
Rated 2.0 out of 5.0 by Excellent hotel, but staff needs training!!!! This hotel easily gets 5 stars for cleanliness, comfort and amenities; however, due to issues involving an improper charge to my credit card, I gave low ratings for staff and value. Even though I booked my reservation online using reward points, my credit card was billed for the normal room rate. I was in the middle of a 2-week vacation, and my budget was limited. Since the mistake occured on a weekend, I was informed that I would have to wait until Monday before I could get a refund. The manager stated that I would get reimbursed as soon as possible. Well, it took 17 days before I finally received a refund on my Mastercard. This caused a financial burden for me during the remainder of my vacation. Despite the negative experience, I would still recommend this property to others, but the staff needs to be trained how to properly check-in customers who are using reward points for their stay. September 17, 2015
Rated 5.0 out of 5.0 by Fantastic staff! We travel all over the US and are priority club members. This hotel was exceptional from start to finish. The staff always spoke, smiled and tried to accommodate us at every turn. Kudos to whoever hired them, they made our visit a comfortable, joyful experience. September 15, 2015
Rated 5.0 out of 5.0 by Wonderful staff! We stayed with a wedding party, but the hotel was full with other groups - who consisted of many children and often got quite boisterous. It had to have taxed the patience of the staff, but Everyone maintained a friendly, helpful attitude - even with several requests for "stretching" of services (late checkout; leaving luggage at the desk for a short time while shuttling family to the airport, etc) The property itself was quite nice; what we'd expect from a facility of this type/class. September 9, 2015
Rated 5.0 out of 5.0 by Very clean Would definitely stay at this hotel again. The staff was very friendly September 9, 2015
Rated 5.0 out of 5.0 by Excellent Expeirence Staff was very helpful and hotel was excellent. the food was very nice and right on price point. Water, tea and coffee was available at all times and the hotel was very clean. No problems to report. We had a 3 day conference at the hotel and no areas of concern arose. Food was served for lunch, breakfast and many of us stayed on prem to eat dinner. The bed was awesome, I wish I had it at home!! September 4, 2015
Rated 5.0 out of 5.0 by Great Stay! The staff was wonderful and service was awesome! Room was very comfortable and spacious. Two thumbs up! September 2, 2015
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