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Rated 4.0 out of 5 by 116 reviewers.
Rated 4.0 out of 5.0 by Convenient Location The Holiday Inn is an excellent choice when traveling to the Richmond airport. The staff is friendly and the service is great. December 7, 2014
Rated 3.0 out of 5.0 by ROADWARRIOR1953 This is the first time that I never received Full Points for my stay, I have stayed at this location 4 times since late November. I was told that it is under new management, did not receive breakfast coupons. Every booth in the restaurant has monitor TV's, no remotes and unable to change channels using the buttons on the unit itself. With over 300,000 points I have stayed at many IHG hotels. The televisions in the rooms are brain dead, it takes 5 seconds to go from channel to channel. When I checked in I asked for 2 beds and got a single, I asked to be on the airport side and was put on the front of the building, it made me aware of better hotels in the area. I am very disappointed with this hotel because of its new management. December 6, 2014
Rated 1.0 out of 5.0 by Won't stay again We were rudely awakened around 4AM by someone trying to get into our room, but they were blocked by the lever lock on the door. I spoke to the front desk, and was informed that they mistakenly gave our room to a new guest. So much for secure procedures! December 4, 2014
Rated 1.0 out of 5.0 by Holiday Inn Richmond Airport Upon arrival at the airport I kindly asked for a late check out for my 2 rooms. The lady said that will be NO problem since you are a gold IHG member. The late check out time was 1:00 pm. The next day the housekeeping ladies where on the floor cleaning rooms. I had the do not disturb sign on my door. They knocked on my door and I told them I had a late check out time. They left and were cleaning other rooms. They came back at 12:54 knocking, I was getting dress and told them I had a 1:00 pm check out and I would be leaving then. They proceeded to tell me to hurry up and I was holding them up. WOW, in the business I am in, if I treated customers like that there would be no business for me. I also asked for the manager to call me to talk about the situation, and that never happened. December 2, 2014
Rated 5.0 out of 5.0 by Great place to stay Excellent accommodations. One of the best Holiday Inns I've ever stayed at . Very helpful and friendly staff One of the cleanest most up kept hotels I've stayed at recently ( AND I HAVE STAYED AT ALOT OF HOTELS IN THE PAST YEAR) December 1, 2014
Rated 5.0 out of 5.0 by Terrific service and pleasant hotel The front desk clerk was very helpful, informative and paid attention to every detail. My hair dryer wasn't working and she personally delivered a working one. This hotel is close to the airport, and there is nearby shopping and dining. I will definitely stay here the next time I visit! December 1, 2014
Rated 4.0 out of 5.0 by Very close to the airport Very nice location and facility. Newer facility. The room was large. However, the bathroom did have a sour smell, as if a dirty rag was used to clean it. Other than that, it was a pleasant stay. November 26, 2014
Rated 5.0 out of 5.0 by Clean gust rooms and great customer service I think that this was a very clean and comfortable hotel. I would definitely recommend it to others who are visiting the area. I would stay there again. November 25, 2014
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