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Rated 3.9 out of 5 by 64 reviewers.
Rated 4.0 out of 5.0 by Good value Overall the hotel is clean and the rooms are comfortable. Looks like it was recently renovated and is nicely up to date. Staff is friendly and accommodating, however more staff is needed for the dining area - expect long waits when it's busy. Pillows, sheets, shower curtain and towels all have a strange musty odor. July 26, 2014
Rated 5.0 out of 5.0 by Clean & Friendly This was a great hotel we enjoyed our entire say here. The room was big enough for my two little ones to run around in. It was also clean enough that we didn't have to worry about them catching anything from the floors. The beds are soft and the staff is friendly. Overall I would say if you want to stay somewhere nice this is a good choice. July 21, 2014
Rated 5.0 out of 5.0 by Excellent Service Spent wonderful time at the Holiday Inn. Service was more than great - staff was very helpful and friendly. Manager was very accommodating and helped in all possible ways. It is a truly elegant place with magnificent rooms, comfortable beds, good breakfast and 24-hour access to the fitness center. July 7, 2014
Rated 1.0 out of 5.0 by Unbelievably poor hotel To say that I was unimpressed by this hotel is an understatement. After checking in, I was made to wait over an hour for my room to be cleaned and ready. The hotel had poor planning to have so many check in at once and no rooms ready for the guests. When I asked to be compensated for this inconvenience, I was offered a complimentary breakfast voucher. Unfortunately I had to leave before breakfast opened the following morning. I asked if the voucher could be used for dinner and I was told no. The staff seemed to be annoyed by my request. I will be telling all my colleagues to avoid reserving at this hotel in the future. July 4, 2014
Rated 4.0 out of 5.0 by Comfortable rooms The stay was quiet and comfortable. The service can be improved by actually sending a receipt. July 1, 2014
Rated 4.0 out of 5.0 by Good location The hotel itself was clean, quiet and comfortable. I missed the complimentary coffee. Good location. June 26, 2014
Rated 4.0 out of 5.0 by Quality appointments, bed very home like. All in all, the only drawbacks are 1. Difficulty in getting into and back out of hotel grounds. 2. Restaurant obviously struggling with poor attendants, very limited choices, and lack of customers. Free desserts don't do much to compensate. June 23, 2014
Rated 5.0 out of 5.0 by what a place! I travel a lot, and stay at Holiday Inns almost exclusively. I like the brand. The RICHMOND AIRPORT H.I. is awesome and I recommend it to anyone traveling. Great people, nice little bar / restaurant, room was fresh, great walk in shower. If you have to travel, travel well my friends, stay at the Richmond Airport Holiday Inn!!!! June 22, 2014
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