Rated 4.0 out of 5 by 161
Rated 4.0 out of 5.0 Perfectly fine
The Sandston Holiday Inn was a good hotel that fully met expectations. Indoor pool and fitness center a plus.
May 20, 2015
Rated 2.0 out of 5.0 by Nicholson123 Staff
Everything was fine until I needed wash clothes and tissues. I called the front desk requesting wash clothes. the front desk stated that housekeeping had left for the day but she would have someone deliver them. I waited and waited and I finally called back to have some face tissues delivered at the same time that they deliver,the wash clothes. I was told that they did not,have,any more clean wash clothes. I could not believe what I was hearing! I repeated what I thought she said and she said again that they did not have any more clean wash clothes. Luckily for me I had my wash cloth that I had brought from home that I use to remove my makeup so I won't soil the one in the room. Not only did I did not get wash clothesI did not get facial tissues either.
May 18, 2015
Rated 5.0 out of 5.0 by amc63 Pleasant stay and easy access.
The room was clean and considering it is near the aiport, it is hardly noisy at all.
May 18, 2015
Rated 5.0 out of 5.0 by happytravelor Our Go To Hotel!
My husband and I are always treated like valued customers at this Holiday Inn. Exceptional service, friendly staff and great quality experience with the overall stay!
May 16, 2015
Rated 5.0 out of 5.0 by Cindy T Nice Hotel
Very nice place to stay. The people working there were helpful and pleasant.
May 14, 2015
Rated 5.0 out of 5.0 by bwhitwo richmond airport Holiday Inn
excellent hotel, great staff, comfortable beds, nice room, indoor pool, fitness room.
May 12, 2015
Rated 5.0 out of 5.0 by kmfrioux great service
it was great service, would stay there again and real nice to stay at
May 11, 2015
Rated 2.0 out of 5.0 by Nascar Race Fan Unfriendly atmosphere
I was attending the Nascar race weekend. The scheduled race on Saturday was canceled because of rain. There where many race fans staying at this location.While sitting in the lounge area adjacent to the bar our group was sitting in the available seating While socializing in a very normal and quite manor we where told that we could not drink the beer that we had brought down from our rooms. After purchasing beer from the hotel bar we where told that we could not take the beer from the bar area to the lounge where we where sitting. The actions taken by the staff for this location where not very friendly.
We asked the front desk if they had a room that we could all go to and just have a place to hang out together and not bother anybody and they could not help us with that either.
If you look at my account you will see that I am a platinum member and a loyal IHG member. If this is the way you intend to treat your loyal customers maybe it is time for this one to consider other options.
May 4, 2015