Rated 4.0 out of 5 by 135
Rated 4.0 out of 5.0 by PatxiUSA Very convenient location for Richmond business
Close to 64 loop, airport and businesses, this hotels remains quite for some good rest at the end of the day. Whether you decide to eat in or go out to multiple closeby options, it is a great affordable option for business travel
February 23, 2015
Rated 5.0 out of 5.0 by tjaxon22 comfortable bed and great service
see previous comments. Everything during this survey was fine until this part. Requiring something that I might not want to do is ...... just say annoying
February 16, 2015
Rated 5.0 out of 5.0 by Joe645 Excellent
No complaints, couldn't ask for anything more from a motel
February 12, 2015
Rated 4.0 out of 5.0 by groundhog 44 clean room ,friendly staff
good place to stay for the most part, some noise in hallway made it difficult to reast quietly,staff at lounge were very nice. would most likely stay again.
February 10, 2015
Rated 5.0 out of 5.0 by Bubble Bee Restursnt Resurrances
The waitress has such a beautiful personality and was so attentive. I loved my corner view and cleanliness of the room.
February 7, 2015
Rated 3.0 out of 5.0 by Cal2015 Dissatisfied IHG Member
Overall, as an IHG member, I was disappointed with my last stay at an Holiday Inn. Based on my past experiences at other Holiday Inn hotels, this last stay fell short of my expectations. We had to request that the iron in the room be replaced twice. The heat and A/C system did not work properly. The access code for the internet changed, but we were not notified by the hotel staff until we attempted to use the internet and could not access the internet. On two separate occasions, during our last stay, we found dirty towels in the room after housekeeping had come through. On one of those occasions, housekeeping failed to leave replacement towels. The bed was not made properly as if the housekeeper was rushing. There was a strange order in the elevators and the lobby as if someone used dirty water to mop the floors.
February 5, 2015
Rated 5.0 out of 5.0 by Stephanie1450 Excellent Hotel!
I have to say, coming from 6 years in the hospitality industry, I am very picky when it comes to standards. This hotel surpassed all of my high standards and left me feeling welcomed and valued.
When I first came in, the woman behind the counter already had my information ready for me and even offered me a warm cookie. The best part about my stay was my room- it was kept spotless my entire stay. I was even left with a slip of the specific employee's name who cleaned my room- that is a special touch, especially if I needed anything.
You could tell that the cleanliness upkeep was superb- no buildup of dust or dirt anywhere. I also ordered room service which was brought up to my room by an incredibly kind, polite employee who genuinely cared about my needs.
I will definitely recommend this hotel to anyone in the Richmond area- I felt comfortable while I was there and all of my needs were met. Thanks Holiday Inn for being great!
February 2, 2015
Rated 3.0 out of 5.0 by chuck1999 Clean rooms and freindly staff
The staff were very friendly and quick to get us checked in.
The hotel and rooms were very clean and well taken care of.
January 29, 2015