Rated 4.0 out of 5 by 90
Rated 1.0 out of 5.0 by Briardad Mediocre to bad restaurant
I stayed here 2 years ago, and the food hasn't improved. It took 20 minutes to get breakfast, and it was cold. They waited that 20 minutes to tell us that they didn't have a primary ingredient for what one of the people at our table ordered, so we had to sit and watch him eat. At least his was warm. Reservations screwed up not only our reservation but that of a friend staying at the hotel, and had us checking out a day early. Therefore we returned to our room after a long day to find we were locked out. The only resolution was to go back down to the lobby. No extra service to send someone up to let us in, and also, no apology from the rude desk clerk. When I told her I wanted to speak to the general manager the next day, she didn't even make note of the complaint. I will not be returning to this hotel.
October 19, 2014
Rated 4.0 out of 5.0 by mq24 Good Service
Good service at check-in. Rooms could be cleaner and wall coverings in better condition.
October 16, 2014
Rated 5.0 out of 5.0 by Just for me movie pamphlet
Change from September to October. This is the only item which could have improved on the visit. Everything else was excellent
October 14, 2014
Rated 2.0 out of 5.0 by Homeaway from Home Not Please
Service was medicore and the menu was less than desireable.
October 14, 2014
Rated 5.0 out of 5.0 by Diabetes Great staff, Great room, Great price
One of the best smaller hotels I've ever stayed at, Staff should be commened
October 10, 2014
Rated 5.0 out of 5.0 by jj223ump Friendly staff
From arrival to departure, can't remember a staff being so friendly as those at Holiday Inn Richmond - Airport. In addition, the room was very comfortable, including the bed, pillows, and furniture. The bathroom was equally efficient. Good water pressure, soft towels,
October 9, 2014
Rated 5.0 out of 5.0 by Woo hoooo Enjoyed my visit
Clean room and friendly service. Enjoyed the pool.
October 6, 2014
Rated 5.0 out of 5.0 by Ducky Jr. 3 day family reunion
Great banquet rooms, excellent food for our meal functions. Great staff and other employees. Comfortable sleeping rooms. Attentive personnel working the front desk. midnight employee on Friday night went above and beyond to accommodate a request we made.
October 4, 2014