Rated 2.0 out of 5.0 by ken52 Very Poor Houskeeping
I stayed at this location for 41 nights. I am a platinum level Priority Club member and have been since the late eighties. This is the worst Holiday Inn that I have ever experienced. I repeatedly had to go to the front desk in the evenings when I got in from working 14 hour days to get towels, coffee, cups and to request that someone empty the trash cans in my room. I also requested on several occasions (12 or more) a newspaper in the mornings, which never did happen. The front desk person (Becca) was very nice and even gave me a $25.00 certificate toward a meal because of the repeated issues. That was nice but the service never got any better. I would have preferred a clean room and a positive response to my issues.
March 13, 2013
Rated 5.0 out of 5.0 by Diagraph Great Property
I was very impressed with the hotel. I already made reservations to return again this coming week.
February 24, 2013
Rated 5.0 out of 5.0 by pvttpilot Best Holiday Inn ever !!!
I've stayed in many hotels. Mostly in the U.S. where I was born and bred .. but I have travelled allot abroad.
This Holiday Inn is very much different in a positive way. It starts with a hotel Manager named "Mr. Miller".
The desk located in the front lobby is not there just for looks. The courteousy and professionalism at the front desk is unmatched. The restaurant has a lady and a staff that not only provides you with great food .. but they will go totally out of their way to make it HEALTHY for You. NOT many places will do this.
Just give it a try. Then you'll know what I'm trying to say. I NEVER write reviews. But I did this time.
February 4, 2013
Rated 1.0 out of 5.0 by scott2012 Make my bed
Upon returning to the room after 2nd night, found room not cleaned, only towels replaced. asked at the desk and was informed that this was normal.
I won't be back - why does holiday inn offer better service at its express hotels?
January 16, 2013
Rated 2.0 out of 5.0 by Jtay Reservation
I booked this reservation for the Director of my department. I worked diligently to make sure that everything was set in place for his arrival. The day of his check out, the front desk told him they had no reservation for him. I then called the front desk and spoke with who I had been dealing with to book the rooms and "Becca" said that he never checked in. He had in fact checked in and jumped through hoops at the front desk to prove that he was there, slept there and was now going to charge him for a room that was already paid for. I was extremely disapointed in the level of cutomer service provided.
January 16, 2013
Rated 5.0 out of 5.0 by TBLancs Convenient and good service
Excellent situation for airport and interstate travel. Very friendly and helpful staff, even for late-night check-in.
January 9, 2013
Rated 4.0 out of 5.0 by bets OUtstanding Staff
We want to thank Kim and Evan for all their assistance during our stay. We were at the hotel for five days over Thanksgiving Holiday and were always very helpful with any questions we had on the area. We will be staying at thids hotel again.
December 3, 2012
Rated 5.0 out of 5.0 by Ken2012 Grea stay!!!!!
My home away from home is Holiday Inn and while the majority of my stays are good this one stood out! Hotel food isn't always the best but this place has an outstanding resturant and the room was very comfortable. Had steak for dinner and it was one of the best steaks I have had in a long time that didn't come off my grill at home! Breaksfast was very tasty as well, done to order. I will be visiting this area frequently and when I do I will be back! Thanks for a great stay!!!!!
November 20, 2012
Rated 5.0 out of 5.0 by Texas Business Trip
I recently stayed at the Holiday Inn Richmond on business. The front desk staff was friendly and very informative. I was recommended to eat in two local establishments and I have to say it was completely worth the trip to downtown! I also had an excellent experience with the wait staff in the restaurant. They went above and beyond to make my stay there pleasant! The room was quiet, comfortable and clean. I had an issue with the bathroom and the front desk immediately attended to the issue. I am very happy and please with my stay there and highly recommend others to stay there! Worth the money! The bed is also comfortable and roomy. The internet access was fast and I had no problems. Holiday Inn is my hotel to stay whether I am on business or leisure. Thanks again to everyone at the Holiday Inn!!!
October 21, 2012
Rated 2.0 out of 5.0 by markr Mediocre experience
Room would have been great except housekeeping kept re-setting the room temp. I always kept coming back to a warm room.
Resturant ran out of menue items and red wine Monday evening. As of thursday, still missing menu items and completely out of wine. One of the main reasons I picked this hotel was fact that it had a resturant.
Staff good at blank looks but not so good at taking action.
I'm cured of ever wanting to stay at the airport again!
October 17, 2012
Rated 5.0 out of 5.0 by KarenM Excellent Location
Great location to airport. Literally, minutes away. Very clean, large and comfortable room. Hotel is large and well-appointed, with a nice restaurant and bar in the lobby that stays open until a fairly decent time. Would definitely recommend!
October 15, 2012
Rated 1.0 out of 5.0 by kittylin Excellent Accommodations....Poor Customer Service
Unfortunately a good experience in a gr8 Hotel...turned very sour. Checked in ..went out for the day...returned that evening..my room was no longer reserved for me...booked 3 nights, stayed only few hours.. they checked me out unbeknownst to me and would not accommodate me and my disabled husband...out in strange town looking for another safe place to sleep...bad bad bad
October 11, 2012