Rated 3.4 out of 5 by 38
Rated 1.0 out of 5.0 by Distinctly Underwhelmed Standards are slipping
I have stayed in this hotel a number of times but my experience this time left me completely underwhelmed. I booked an airport pick-up which never arrived. Upon check-in, I was given a room directly opposite a construction site , it felt like I was right in the middle of it. The noise was deafening. I demanded to be moved . I was eventually moved and I beleive it was only because I insisted. I am diabetic so I am careful about what I eat. I ordered the only food on the room service menu that I could and was given the wrong rice for the dish. When I complained they said they had run out of the particular rice I wanted even though that is the particular brand of rice that was meant for that dish which they admitted to. I was told it would be replaced with vegetables , I waited all night, no replacement came and I did not receive a call to inform me why. I went to bed hungry. Too tired and hungry to complain. As if that was not enough, I had arranged meetings with a few business partners the next day at the Executive club lounge as I am a priority Club member , my guest was harassed by the staff and told he could not wait there and he would have to pay, when I arrived I was immediately confronted by the staff who asked me to produce my card and then promptly told me that I would have to pay for my guest's coffee. It was embarrassing and disgusting. I have never been treated so poorly ever. In the past I met my guests in the executive lounge which is the whole point so one can have business meetings in confidence without having to sit in the main lobby. I am seriously considering changing hotels . Very very poor showing , distinctly unimpressed.
February 27, 2014
Rated 5.0 out of 5.0 by Adz001 Great Experience
From the time we stepped into the front door until we checked out, we experienced friendly and efficient staff, clean and tidy facilities and just and overall stunning vibe. We as South Africans have become so use to poor customer service that when we do experience the good service we actually pay for we look at it at as a bonus. This is definitely not the case at Holiday Inn Sandton, they strive to impress and give yo a value for your money. I will be back and recommend them highly!
February 27, 2014
Rated 4.0 out of 5.0 by Abby65 Great front desk service. Check-in and check-out was hassle free.
The front desk service was excellent. We were greeted and arrangements were quickly made inspite of our arrival before 12noon.
Location wise - it's a 15mins walk to Mandela Square but easy accessible to main highways.
The room was furnised with simplicity and offered free Wi-Fi which is a definate plus for us.
Towels were short but was quickly replenished the next day.
Overall, we enjoyed our stay at this hotel and was value for money!
January 5, 2014
Rated 4.0 out of 5.0 by conversioncamel Great hotel and a great location
I booked this hotel as my regular hotel was fully booked and I was pleasantly surprised in that the staff were exceptionally friendly which I do rate as one of my main criteria when reviewing a hotel. It makes all the difference to your stay when the staff are amazing. My room was also upgraded and what a spacious and lovely room it was and very comfortable.
The only unfortunate thing during my stay was the electricity went off which is not the hotel's problem however it took a log while to put the alarm off which I think should have been handled sooner and no-one seemed to take control of the situation. A small thing maybe but it could have been a bigger problem if there was a real emergency.
The stay was however fantastic and I can highly recommend this hotel and the location is also very central.
January 1, 2014
Rated 3.0 out of 5.0 by Intl787DiG Excellent Location & Accessible to GauTrain
The staff was friendly and offered us Lounge Access however the choices are limited for the lounge with no complimentary drinks or food during our stay due to "an event".
I would recommend this property as they offer a shuttle service between the GauTrain station and the Hotel and it's a five minute walk to the Mandela Square where there are many shops and affordable dining options. It's in a relatively safe area of Johannesburg for tourists.
December 3, 2013
Rated 2.0 out of 5.0 by Aidi156 poor service and awful food
Chose the buffet dinner. Waited 10mins for a bottle of water. Plenty of people asked how I was but no interest in service. The food was poor, with more bones than meat.
No more feather pillows at a hotel chain that used to offer a pillow menu.
The lady making the omelette at breakfast was very cheerful and made great food. The only highlight of the stay.
October 7, 2013
Rated 2.0 out of 5.0 by OmarA POOR SERVICE
Front Desk staff at HI Sandton in dire need of customer relations skills.
Housekeeping poor, NO handsoap in the rooms - NO tissues
September 10, 2013
Rated 4.0 out of 5.0 by jucanero Overall good experience
I stayed at the hotel for 5 nights and it was a positive experience. The rooms are nice and spacious. Very nice bathrooms. The gym is a bit small, however has all the basic things. Nice rooftop bar. Attentive staff. Nice location, walking distance to the Nelson Mandela Square.
For me the only "deal breaker" was the internet. Although it was included in the rate it was very very very very slow. Sometimes even had troubles opening normal sites (news papers, weather, facebook). Download relatively big attachments (3mb) almost impossible.
September 5, 2013