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Rated 2.8 out of 5 by 82 reviewers.
Rated 1.0 out of 5.0 by Wedding Guests Can't fault the experience at the conference centre for our wedding but the hotel is a completely different story - rude & unhelpful reception staff who claimed payment had not been made for 2 rooms our party booked when debit card details had been given 3 months ago when rooms where 1st booked. A refund was promised by the previously mentioned receptionist due to no full english breakfast being availale on 3rd August but has yet to be received - two young members of staff did their best to offer continental breakfast but not helped with having to deal with lots of unhappy customers expecting their full english!! We have already phoned the hotel and spoken to someone about the service on Sunday morning and the Sales/Promotions co-ordinator promised to 'get back to us'!!! That was over 5 days ago - obviously as we have paid our wedding invoice you're not interested anymore - really has spoilt what was a really lovely wedding day for us and our friends and family - would not want to stay there again!! August 9, 2014
Rated 2.0 out of 5.0 by Bad customer service I booked x 6 rooms for a business event and on arrival 2 guests were turned away as it appeared there were not 6 bookings when clearly I have been charged for 6! Waiting for hotel to revert over 2 weeks later. August 4, 2014
Rated 1.0 out of 5.0 by Don not stay Here Shocking Hotel needs modernizing urgently the level of staffing for a Hotel of this size is truly unacceptable I feel sorry for your staff as they appear to be run ragged and are under immense pressure How can you run a hotel with such minimal staff this is why customer service is so bad - your staff the few that you have are very polite and do a good job but are under too much pressure August 4, 2014
Rated 2.0 out of 5.0 by By far the worst Holiday Inn hotel I have stayed Limited food available during my stay even this was very poor quality. Only two meals on the menu that people were turning their noses up at once received. Not enough staff left waiting at an empty bar for 10 minutes for a drink. Left without one in the end a got fed up waiting. Night stand beside my bed was stained. I use Holiday Inns whenever Im away for work and I have to say this was by far the worst I have ever had the displeasure of staying in. August 3, 2014
Rated 4.0 out of 5.0 by Great staff, nice location, hotel looking tired I stayed here on business recently for the one night. The hotel doesn't have aircon, so unfortunately it was a warmer night than I was comfortable with (was 26deg in the day). The fan was too noisy to have on at night, and really was just pushing the warm air around when it was on. The staff were very pleasant and helpful and the room was clean and well presented. The hotel is looking aged when compared to a lot of other IHG hotels, or other brands. But for one night it was absolutely fine and I'm sure in the cooler months the aircon wouldn't be an issue. July 28, 2014
Rated 2.0 out of 5.0 by Not a usual Holiday Inn Worn carpet, stained sofa, not up to Holiday Inn standards. This venue has, unfortunately, deteriorated over the recent years. Very disappointing. July 28, 2014
Rated 3.0 out of 5.0 by OK but was expecting more for the money Wasted my 300 points on what was supposed to be a Latte... Was a bad coffee, this was brought to my room as I had waited 10mins at the bar, but machine had no beans, but disappointed when it turned up. Could not be bothered to take it downstairs to complain. Image attached, as could not miss the opportunity to share this Latte on Facebook, due to me asking when offered at the reception whether I would like 300 points of a free drink, I clearly asked if they did a good Latte, answer was yes... Image clearly shows this as un true! Sleep was bad due to heat, only thing to cool the room was a fan which kept me awake most of the night, if I had opened a window, well room backed on to A1, enough said. Bathroom is in need of a update! Room was cheap enough to expect value for money, but still I was left a bit miffed, as most Holiday Inns are £100 plus with some comfort, but anything less just seems to be a waste of money! July 25, 2014
Rated 5.0 out of 5.0 by Changed for the better The last review i gave on Sandy was not the best but how things can change. This hotel is ideally situated for Bedford and the surrounding area and would look forward to staying here again. The staff are friendly and helpful and always greet you with a big smile. Would recommend staying here just for the delicious meals they serve at such reasonable prices. Thank you Holiday Inn Sandy for yet another lovely stay. :) July 21, 2014
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