Rated 2.8 out of 5 by 125
Rated 2.0 out of 5.0 by Linn13 Faulty Towers
Building and rooms OK but their customer service is dire!
January 26, 2015
Rated 2.0 out of 5.0 by havestayedinworsebut poor hotel for IHG
I have stayed in this hotel several times in the past as it is in a convenient location, but it has not improved much over the years. I don't normally give reviews, but I felt this time needed to be recorded, as a good overhaul of the whole hotel needs to be undertaken. Bar area too small, 4-5 guests and it is too crowded to sit and relax, if you go into the reception area where there are chairs, it is opposite the front doors, so is cold and you feel like your on show. The bar itself wasn't stocked sufficiently, only wanted orange juice and lemonade, which the staff member had to go out on 2 separate occasions to fetch(once for the orange and once for the lemonade). The bedroom has a small electric heater, stayed on the coldest night of the year so far, which took a couple of hours to heat the room enough to attempt a shower, which luckily was hot. The toilet flush in my room hit the top of the cistern every time I flushed it, making a lot of noise. The food was ok, seemed to be cooked to order, but left breakfast as eaten there before and was not impressed. If its location you are after and not wanting a lot else, then no problem, if you just want a night away, then try somewhere else.
January 24, 2015
Rated 5.0 out of 5.0 by Dessie 231267 Great beds Great Staff
need for a bigger seating area in public areas.Perhaps a bigger choice on menu
January 23, 2015
Rated 3.0 out of 5.0 In need of refurbishment
The decor and rooms are dated and in need of a refurbishment. Bar area is very small and not very welcoming. On a positive the staff were friendly and welcoming.
January 18, 2015
Rated 1.0 out of 5.0 by stever123 Nightmare!!!
I would seriously not recommend this hotel unless they make major changes.
Bar not stocked with basics
Breakfast badly cooked and sausages were just reheated and the poached eggs tasted only of vinegar
the rooms are seriously dated
I have to say I like staying at IHG hotels as a rule but this one is a no go!!
January 7, 2015
Rated 5.0 out of 5.0 by joetom69 Heavenly pillows and fabulous breakfast
My husband and i had one overnight stay and were pleased to see that standards had not dropped. We had an excellent nigh's sleep and were greeted next morning by helpful, friendly staff and a super choice of breakfasts. Highly recommended and will definitely return. J Martin, Staffordshire.
January 6, 2015
Rated 1.0 out of 5.0 by Fawlty Towers NEW YEAR SHAMBLES
I do not know where to start from body hair in bath to shower not working. Bar with no staff or drinks in hotel reception. Function room bar with no draught beers, only one member of staff behind bar. No seating plan for dinner and not enough tables set out at a function that was pre booked and paid for, not enought food some people having chips as their main course. Those that did get meat could not eat it as over cooked and dry because dinner was late due to the fact staff having to get more tables out and set them up. The only thing that saved the night was the hard working staff and the brilliant DJ. Breakfast was no better as the receptionist had to cook breakfast as chef did not turn up to work my husband brought out more bacon from kitchen to help the 2 members of staff expected to feed at least 70 people. We also noticed a few undesirable people about the front, is this a hotel or a halfway house? With all this and not a member of the management team on site or able to be contacted!!!
January 5, 2015
Rated 5.0 out of 5.0 by JohnU1378 A nice stay
The hotel was clean and the staff caring about you, pleasant and efficient. The room was comfortable, warm and clean.
However the bar was not brilliant I asked for a draft pint which was not available because the barrel needed changing. I opted for a bottle of Speckled Hen which was not in the fridge and very warm. The bar seemed to have been a cupboard at one time very cramped for staff and not a great display of wines or beers.
January 4, 2015