Rated 5.0 out of 5.0 by 113Bigdog Staff and Service
Left my passport and didn't find out till I was at the airport. There was already a message on my phone telling me they had found my passport. I made arrangements to have it delivered to my house and it was there the next day as promised. The staff and service is simply excellent. Already planning a return visit.
February 18, 2013
Rated 1.0 out of 5.0 by Epstem Not a good choice
My wife and I had spent the last two weeks at a Holiday Inn and Crowne Plaza, both in Florida. They both hit the mark and as far as service and Priority Club Platinum Status. This hotel did neither. We arrived at 2:30 PM and were told checkn is at 3, no recognition of being a priority club member. My wife and I sat in the lobby and waited. In the interim 2 couples came in and were given thir room assignments. I walked up to the desk where a sign for Gold & Platinum Memebers was leaning against the wall. I asked if this was the area to check in and a lady from the other end of the counter laughed and said come over here. I inquired if their policy as to the recognition of Prioity Club members was different since no room assignment and key were ready upon my arrival. We were first assigned a room with a parking lot view on the first floor. The second had the same view but was on the second floor. The rooms are clean but in dire need of updating. I felt like I was in a roadside budget hotel.
This hotel will not see us again nor would I recommend it until they update and train their desk people,
February 17, 2013
Rated 5.0 out of 5.0 by Barb962 Wonderful grounds
We stayed at Holiday Inn Sanibel Island last weekend. We loved it there!. THe grounds are so wonderful. Loved all the little relaxing nooks to lay in a hammock,sit in the sun or shade. The access to the beach was perfect.
The hotel is older but updated. Comfortable beds, big flat screen TVs and refrigs in room.
THe staff were friendly and very accomodating
We had a perfect vacation.
February 16, 2013
Rated 4.0 out of 5.0 by Missourian Great Beach!
We enjoyed our stay. The hotel is somewhat dated but the rooms were clean and the beds comfortable. The dead bolt did not work in our room. The front desk staff was not friendly but everyone else was. We would come back as our over all experience was good. I would have enjoyed a continental breakfast but we did have a small fridge in our room and a microwave which was nice.
February 14, 2013
Rated 3.0 out of 5.0 by me1978 stay
The hotel is dated, clean not the best and not the worst.
staff at front dest not friendly at all, asked for extra blanket never got
Price is high for the hotel but after all its in sanibel
February 8, 2013
Rated 4.0 out of 5.0 by Dottie49 Nice room
We were happy with the refrigerator and microwave in the room. The room was clean. We also liked the double sinks. The room was cleaned by noon each day. Nice beach and pool area.
February 6, 2013
Rated 5.0 out of 5.0 by jcmandyfl Visit to Sanibel Holiday Inn on 1/28/13
Every year a couple of my friends and myself go over to the west coast from Delray Beach and this year was great. The hotel was remolded and updated with beautiful bright colors. It was a big improvement from last year. We were all so tired we didn't go out for dinner so we stayed on the property and decided to go to the restaurant there and the food was exceptional along with the service. We were all pleased with our visit to Sanibel this year. This is truly a resort destination with the beach, pool and food. We look forward to returning next year.
February 4, 2013
Rated 5.0 out of 5.0 by BandD Very nice beachfront hotel
Would stay here again . Great value for beach and pool,view. Very friendly people. Restaurant has very good sushi on thurs. night.
Danny and Rachel made the Tiki Bar experience as nice as possible and truly wanted everyone to enjoy themselves..
Fans from West Palm Bch
January 30, 2013
Rated 5.0 out of 5.0 by kimberj Fun Tiki Bar with good food
We really enjoyed our stay at this resort. It was our first visit to Sanibel. The Tiki Bar was a fun place to hang out with good drinks and great food. Danny was an amazing bartender!! Lots of fun to visit with!!
January 29, 2013
Rated 2.0 out of 5.0 by UK34 Not as good as it could be.
Lack of a balcony makes the rooms somewhat oppressive. The
reception staff were rude - no concept of customer service, the need some serious training and good manners! Restaurant was good
and the staff good.
January 27, 2013
Rated 5.0 out of 5.0 by Lemi Almost perfect!
We stayed here for 2 nights just after New Year. Susan from the front desk was absolutely wonderful in welcoming me when I checked in. She made me truly feel welcome, a rare experience when you check in to a hotel these days. Our room was clean, smelled good and the bedding was excellent too. The only thing I have to critize are the shower and the restaurant. Standing under the shower is very difficult to catch some water, so slow the water runs. Women with long hair (like my wife) have trouble getting the shampoo out of their hair. The restaurant is dark and gloomy, the tables are dirty and so are the chairs. You get depressed sitting there, so don't do it and go to Periwinkle Street where you will find an abundance of good places to eat.
Leon & Mimi
January 12, 2013
Rated 4.0 out of 5.0 by Trixey Great extended weekend getaway
My husband and I have been to Sanibel many times in the past with our children so we always stayed in a condominium. This time it was just the two of us down for a wedding on Captiva so I didn't need the extra room or kitchen. Our room was clean and charming. We enjoyed the new Star Bar. The food was great. Danny and Josh were fun and very accomodating. Loved the beach chairs that were put out every morning. Very unpretentious and casual. We took advantage of the bicycles available every day. All in all a very lovely stay.
December 15, 2012
Rated 1.0 out of 5.0 by Dave60 Unpleasant Surprises
At check-in the clerk at the front desk seemed like she couldn't care less if we were there. She told us our room is on the second floor. When we found out there is no elevator, we asked to move to the first floor. She said there are none available, then asked if the second floor is ok. We had no choice! But nobody checked into the first floor rooms! There were vacant all night. Then she hands us a piece of paper to read, and it tells us that we might be bitten by "no-see-ums". Little bugs that bite and cause you to itch. The location is great, but I will never stay at this Holiday Inn again.
December 8, 2012
Rated 4.0 out of 5.0 by jimimak Pretty good for relaxing
We stayed in one of the suites, which was beautiful and spacious, like staying in a spanish villa, but the a/c made you hot then cold, the pull out couch in the living is not recommended for sleeping on. It was clean, they promptly took care of a backed up sink. The kitchenette was nice. The tissues and toilet paper were like sand paper.
The beach was o.k., the pool cold. The restaurant was very pretty and the food was great. The grounds are absolutely beautiful, it was very quiet and relaxing there, almost boring. The computer is only for printing out boarding passes, all other websites are blocked. Not sure why. Bring a portable device or no internet access. There was no music at the pool bar, even friday or saturday night.
The desk staff were a little brusque except a couple of people. Free coffee in the lobby was nice. I got a shell collecting bag for being a PCR member but no recognition for platinum status. I could not get an upgrade because I got the best room there, parking was free anyway, so I thought maybe for a platinum member paying for the best room one week maybe they could spring for a couple of breakfast coupons or something, but they wouldn't. I usually get an upgrade to a better room, and/or free parking, and/or free breakfast coupons when I stay at Priority Club hotels, which I do a lot. They did not charge me for 2 bikes I rented when one broke, and had to be walked home quite a ways; that was nice of them.
I would suggest going to the Holiday Inn Ft Myers instead. The pool is nicely heated, they have great music friday and saturday, actually everyday I was there during the Sandcastle Contest. The beach there is wider, and sand much whiter and nicer than on Sanibel. They have cottonelle paper products there, I got free breakfast and free chairs AND an umbrella there with my rate, and lots of coupons in my PCR welcome packet for percentages off for various restaurants and businesses, including free coupons for dessert or a free drink at the restaurant there. It was happy hour, two drinks for price of one always there. Also got free tix to the Sandcastle Contest. It was more fun there, but also relaxing too, the music and tiki bar noise stopped by 9pm so you could sleep, and the pool and beach were relaxing during the day. The entire staff there was so friendly and nice, they treated you like friend or family.
December 6, 2012
Rated 4.0 out of 5.0 by Thetank Room and Comfort
The rooms are clean and comfortable but could use a little updating.
At 7 AM every morning the housekeeping staff pushed their cart past the rooms from one end to the other and every concrete crack that they crossed made a loud noise and there were many. This was an unwanted alarm clock.
There was fresh coffee in the lobby, but no hot water or tea.
Otherwise the place was great with easy access to the beach and pool.
We've stayed here twice and in spite of the drawbacks mentioned would not hesitate to return again.
December 6, 2012
Rated 5.0 out of 5.0 by Steff1986 Great Location
Great Location, Nice Rooms, Front Desk Staff needs better training on Stay Real training and Priority Club Training.Wasn't greeted as a Priority Club Member or got any Snack, water or coupon (first time since I strated staying in IHG Hotels)
December 3, 2012
Rated 4.0 out of 5.0 by DocFord Pool Bar Staff Needs Anger Management Course
After 9 years of staying at this excellent property, finally our first negative experience with the Pool Bar Bartender. Tried to order our FIRST beverage of the season and it was not a positive experience! We wound up going to Cip's and had a great lunch with a MUCH Friendlier experience!!! New Food and beverage service needs to be pre-screened by the GM to ensure guests receive the same great hospitality as the hotel team extends!
November 30, 2012
Rated 5.0 out of 5.0 by saniboys thanksgiving stay year 4
nice improvements to the room...mostly. new large lcd tv and hvac unit. matresses are good and comfortable. furniture a bit sparse and eclectic. no more desk. fridge way too small.
November 30, 2012
Rated 4.0 out of 5.0 by rmkoz Large rooms and excellent value
Tried to find rooms available in Naples, but a large lacrosse tournament was there. Drove up to Sanibel and was pleasantly suprised with the room being large and very, very comfortable. Stayed 2 nights and explored Sanibel and Captiva. Would highly recommend this for a nice relaxing stay.
November 27, 2012
Rated 4.0 out of 5.0 by EAG1 Great location!
The hotel was a little hard to find as we were first timers on Sanibel. Overall it was a GREAT location. The beach is right behind the hotel. The room was on the small side but OK. The only real problem ( and it shouldn't stop you from staying there# was the sheets on the bed were old and had "pills" from overwashing. The staff is great! The new resturant was OK, BUT....a little overpriced and it felt like they were trying to hard with the food. All the decorations were in the center area and the rest was bare. #still new, so hopefuly will get better)Again the staff was very nice.
November 25, 2012
Rated 5.0 out of 5.0 by AJ42 November 2012 Stay
Our family: myself, my husband and our 11 year old daughter stayed at the Holiday Inn Sanibel a few weeks ago. This was our first trip to Sanibel Island. We found this hotel to be perfect for us: clean comfortable rooms, a path to the beautiful beach, and a pool! The setting was quiet and relaxing and the staff was very friendly and helpful. Would definitely stay again and recommend this hotel to a friend.
November 22, 2012
Rated 4.0 out of 5.0 by Marimar Great location and warm welcome
We enjoyed our short stay at the Sanibel Holiday Inn. We liked the beach and the pool in particular. the only little glitch was the NO-SEE-UMS. I got bitten on the lower part of both legs profusely and had very itchy and sore spots for 3 days.
November 20, 2012
Rated 5.0 out of 5.0 by katydid14 great beach resort
This is a great place to visit in the off season in Florida. The rooms were tropical, clean and comfortable. The only thing that could be better was that they have no continental breakfast but have an expensive resteraunt on premises so at least they could give discount to guests. Very nice beach location.
November 19, 2012
Rated 4.0 out of 5.0 by John54904 Great service
People were very friendly and helpful. How they keep all that sand out of the rooms after you drage it in is a mystery. Room was bright and new looking. Bathroom was very small and cramped but for the price it was a great deal. The restraint was closed down while we were there for remodeling.
November 8, 2012
Rated 1.0 out of 5.0 by Shannon23 no restaurant and no pool bar
The restaurant and pool bar were both closed for remodeling during our stay. Not only that but we had to lisen to the construction of the remodel. Someone should have contacted us so we could have made other reservations elsewhere. We have stayed here before and knew there was a restaurant and pool bar. It is nice not having to leave the hotel so you can relax. We were disappointed we had to leave for lunch and dinner.
November 5, 2012
Rated 4.0 out of 5.0 by karmcclin STRESSFREE RELAXING TIME
WE PICKED THIS HOTEL BECAUSE IT WAS ON THE OTHER COAST AND AWAY FROM THE CRAZY RAT RACE. THE ROOM WAS COMFORTABLE AND QUIET, JUST A FEW FEET FROM THE BEACH. THE STAFF WAS VERY HELPFUL WHETHER IT WAS FOR DIRECTIONS TO A PLACE TO GO OR IF WE NEEDED A HAND OPENING A BOTTLE OF WINE WHEN WE FORGOT THE CORKSCREW. THE HOTEL WAS IN A GREAT LOCATION FOR US ALSO, WE NEVER HAD TO LEAVE THE ISLAND ONCE. WITH THE MANY DIVERSE KINDS OF RESTAURANTS AND THE DIFFERENT TYPES OF WAYS TO SEE THE WILD LIFE. I'M SURE WE'LL BE BACK IF ONLY JUST TO SIT ON THE BEACH OR TO GO SHELLING TO OUR HEARTS CONTENT THIS IS GOING TO BE ONE OF OUR FAVORITES.
November 5, 2012
Rated 4.0 out of 5.0 by Steve27 Sanibel
We really enjoyed our stay at the Sanibel Holiday Inn. Spent a lot of time looking at different properties but in the end stayed with a brand we know. Loved the Tiki bar, too bad it wasn't open later. Had some great meals at the Carousel restaurant, somewhat unusual for an on property restaurant. We'd stay there again at the first opportunity.
November 4, 2012
Rated 4.0 out of 5.0 by karmcclin STRESS FREE WEEKEND
Our stay was just want we wanted a quiet stress free weekend away on the beach. Our room was clean and comfortable and the hotel was located right near everything on the island we wanted to see. The staff where even able to help us open a bottle of wine we had brought that had a cork.
October 30, 2012
Rated 4.0 out of 5.0 Oldie but goodie...
Although this Holiday Inn has been around for awhile, we were quite surprised at how well it was maintained. Very clean. Wonderful Staff. It's on the beach and they provide lounge chairs. It was really nice to have a place to lay back and relax and the sun rose.. and set. We thought that it was a little overpriced, especially off season. However, we will definitely be back for another visit.
October 26, 2012
Rated 5.0 out of 5.0 by blockislandbound Excellent Experience
I am a business traveler but by stays at this location have been for vacation only. My wife and I have stayed at this property three times so far and our experiences have been wonderful. The property is very well maintained, the staff very friendly and helpful and a great beach!
October 19, 2012